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Comfort Suites

2.5 of 5 3348 Cerrillos Road, Santa Fe, NM 87505
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Certificate of Excellence 2014
Comfort Suites
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Comfort Suites
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403 reviews from our community

Traveler rating
    212
    141
    37
    10
    3
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111
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Comfort Suites
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Aurora, Colorado, United States
Reviewer
5 reviews 5 reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 20, 2013

Check-in was great, until my mom and I got to our first room. We opened the door and it felt like we were in a walk-in refrigerator! The air was absolutely blasting. So I went over to the heater/AC (antiquated, by the way, no thermostat to set and let it adjust by itself) and turned it from cool to heat.... More 

Was this review helpful? Yes 3
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review

Dear Nicole J, If no one apologized to you, let me be the first to offer my sincerest apologies. Unfortunately, there was something off with the AC system in your first room, and we have since then fixed the issue. It is unfortunate that a guest of ours had discovered the issue before we did, and again, my sincerest apologies... More 

Centennial, Colorado
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed July 20, 2013

Was pleased with the price (they offered a nice AARP discount), but sometimes you get what you pay for :-) Made a reservation in advance, and on checking in was given a 1st floor room, right off the lobby, next to the ice machine...opened the door, and the A/C was blasting- the room temp was probably 60? We turned off... More 

Was this review helpful? Yes 2
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review

Dear DukeBlue80016, My sincerest apologies for your experience with the first room. I have followed up with management, and received confirmation that the issue has indeed been fixed. We appreciate your honest feedback and hope for the opportunity to serve you better. More 

Toronto
Contributor
13 reviews 13 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 11, 2013

We originally booked 4 nights downtown and changed to the Comfort Suites Santa Fe after only one night. This is a lovely hotel at a good price. The rooms are large with a sofa, fridge, microwave, a full breakfast and parking is included. There are lots of restaurants and shops around here with easy access to both the I-25 and... More 

Was this review helpful? Yes 5
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review

Dear Debra13, We are very happy to hear that you were able to make the most of our great location and amenities. We are in a great location for a peaceful night's rest or mid-day siesta, yet just a short drive away from all the action. And I imagine that extra $50/night made shopping even more fun. Thanks for the... More 

Albuquerque New Mexico
Contributor
15 reviews 15 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 10, 2013

I wanted to get out of Albuquerque for the fourth of July, so I booked this hotel in SF. About halfway between I-25 and the downtown plaza on Cerrillos Road. Not the best location but quiet and comfortable. Parking, wifi, fridge and microwave included in price. The room was great, slightly frayed and dinged in spots and I don't think... More 

Was this review helpful? Yes 1
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review

Dear chango7, Thank you for your honest feedback. We are always looking to improve, and hope that you come and see us again! More 

Palm Beach Gardens
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 9, 2013

Now this was a normal shaped hotel room. We had a clogged tub. They brought us drano and we were able to take care of the problem. We had a flat screen tv. The free breakfast was very good and was even made available to me prior to 6:30a.m. when they saw I was in the lobby getting my plane... More 

Was this review helpful? Yes
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review

Dear Susan H, Thank you for your encouraging words and rating us 4/5! My apologies for the clogged tub. We were a step behind on that one, and I thank you for your patience. We're happy you were able to enjoy the amenities, service, and great location, and hope to see you again next time you're in town! More 

MN
Top Contributor
63 reviews 63 reviews
16 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed July 7, 2013

Nice and clean. Pleasant staff and reasonably priced. For a small property, the breakfast was excellent. Besides the usual carb food there were eggs, bacon, biscuits and gravy, waffles etc. and all tasty too. Great location for pretty much everything. Would stay again no problem.

Was this review helpful? Yes 1
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review

Dear cpetemn, Thank you for taking time to comment and rating us 4/5! I am very pleased to hear that everything went your way. We look forward to seeing you again! More 

Atlanta
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed July 1, 2013

I had rather a different experience at this hotel that was service related. I had left a smaller piece of medical equipment there that I needed for the remainder of my month long trip and called the hotel to see if I could have it sent to a future location. The person I talked to did not know that it... More 

Was this review helpful? Yes 1
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review

Dear jlclphd, My sincerest apologies for your experience with your equipment being shipped to the wrong address. There seems to be a gap in protocol for these cases, and I will be sure to address this issue. Again, my apologies, and thank you for taking time to share your feedback. More 

Albuquerque, New Mexico
Top Contributor
81 reviews 81 reviews
40 hotel reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed June 30, 2013

We stayed for a two night getaway and completely enjoyed the Comfort Suites. As other reviewers have mentioned, its a clean and extremely quiet place with first rate service. The room was comfortable and spacious. The location was excellent, just a few miles from the Plaza. I would definitely stay here again.

Was this review helpful? Yes 2
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review

Dear mosocwbrian, Thank you for your feedback, and we're glad we were able to live up to our reputation. :) Most importantly, we're happy you enjoyed your trip to Santa Fe, and we look forward to seeing you next time! More 

Charlotte, NC
Top Contributor
105 reviews 105 reviews
67 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed June 29, 2013

We stayed here about four years ago and were pleased. Hoping that nothing had change, we decided to stay again. Once again we were pleased and very satisfied with our accommodations. the mattress' at Choice Hotels must be some of the best in the industry. In my opinion, they are far better than Hampton and on a par with Holiday... More 

Was this review helpful? Yes 2
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review

Dear gramps-nanna, Thank you for sharing your positive experience at our hotel, and we hope to see you again soon! More 

New Hampshire
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 24, 2013

I spent three nights here last week. Rooms are updated, very clean, and bedding is comfortable. Staff is friendly and helpful. Bus route is a couple minute walk if you do not want to drive into downtown area. Did not find the bathroom cramped and had no issue with hot water.

Was this review helpful? Yes 2
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Additional Information about Comfort Suites

Address: 3348 Cerrillos Road, Santa Fe, NM 87505
Phone Number:
Location: United States > New Mexico > Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Comfort Hotel Santa Fe
Comfort Suites Santa Fe
Santa Fe Comfort Suites
Hotel Style:
#4 Business Hotel in Santa Fe
#10 Family Hotel in Santa Fe
#15 Romantic Hotel in Santa Fe

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