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Comfort Suites

#13 of 60 Hotels in Santa Fe
Certificate of Excellence
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3348 Cerrillos Road, Santa Fe, NM 87505
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Comfort Suites
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Review This Hotel

409 reviews from our community

Traveler rating
    215
    143
    37
    10
    4
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113
156
19
39
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Comfort Suites
See the most recent reviews
Greenville, Texas
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 31, 2013

The gentleman at the front desk was so accommodating. My friend had crutches and when he saw that, he offered us a room downstairs close to the exit, rather than our 2nd floor pre-booked room. The hotel was very clean, sheets soft, air-conditioning nice and cold, good size refrigerator and microwave. The cleaning crew was friendly, breakfast was good, we... More 

Was this review helpful? Yes 1
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review

Dear Ellen S, Thank you for the wonderful review! I'm very happy to hear that we were able to keep you happy and comfortable during your stay. We hope to see you again! More 

Hartsville, South Carolina
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 30, 2013

We were able to book a room with 2 adults and 3 kids for no extra charge. The room had two queens and a queen-sized hide-a-bed. The fridge worked great, the shower was piping hot, the air conditioning got cold enough where I had to turn it warmer. The beds were absolutely perfectly soft and each one had four pillows.... More 

Was this review helpful? Yes 2
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review

Dear wuapinmon, Thank you for sharing your positive experience and for rating us 5/5! That sign has been mentioned by guests from time to time. Unfortunately, city ordinance restricts us from being able to do anything about that. But glad you found us, and now you know exactly where to find us next time. :) More 

La Crescenta, CA
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed July 28, 2013

We arrived for a one-night stay, and thought the place looked pretty good... until we opened the door to our suite. It smelled of smoke and a little febreeze. We were so tired we didn't want to schlep to another room, so opened the window and told ourselves it wasn't that bad. It was. When I unpacked at our next... More 

Was this review helpful? Yes 6
Pueblo, Colorado
Top Contributor
159 reviews 159 reviews
15 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed July 27, 2013 via mobile

We enjoyed our stay at comfort suites we decided to come back to Santa Fe a second night and decided to stay another night. The first night we stayed in a regular king size suite which was very nice had a refrigerator and microwave and lots of space. The second we stayed in one of the upgraded king size suites... More 

Was this review helpful? Yes 2
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review

Dear Kenmarsam, Thank you for your kind words and 5/5 rating! We are happy to have been able to keep you comfortable and happy throughout your stay, and we look forward to seeing you again! More 

Ft. Worth, TX
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 26, 2013

Supposed to be a smoke-free hotel, but our room was unmistakably once a smoking room. Plus it had a mustiness that was alleviated somewhat by putting the air conditioner on "Dry" and blasting the cold air. Lots of dings and scratches, the doors seemed old and were not very solid, and the walls were pretty thin. Bathroom fairly cramped. Saw... More 

Was this review helpful? Yes 2
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review

Dear vineyardalto, My apologies for the air quality of the room you were booked in. Unfortunately, not all of our guests adhere to the non-smoking policy. We do what we can to lessen that smell that they leave behind and it does take some time. I am glad your family was able to enjoy the other amenities we provide, and... More 

Shawnee, KS
Contributor
18 reviews 18 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 21, 2013

Soooooo nice, quiet, and peaceful. Our room, on the second floor, was updated, no mold in bathroom, bedding was luxurious. This was a fun road trip for hubby and me to visit Santa Fe especially Canyon Road, the museums, and downtown Plaza. For the price, right on one of the main drags into downtown, it's worth staying here. Of course,... More 

Was this review helpful? Yes 2
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review

Dear SusanShawnee_KS, Thank you for taking the time to leave the encouraging feedback and a 5/5 rating! I'm delighted to hear that everything worked out great and you and your husband were able to enjoy Santa Fe to the fullest. Please come and see us again! More 

Aurora, Colorado, United States
Reviewer
5 reviews 5 reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 20, 2013

Check-in was great, until my mom and I got to our first room. We opened the door and it felt like we were in a walk-in refrigerator! The air was absolutely blasting. So I went over to the heater/AC (antiquated, by the way, no thermostat to set and let it adjust by itself) and turned it from cool to heat.... More 

Was this review helpful? Yes 3
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review

Dear Nicole J, If no one apologized to you, let me be the first to offer my sincerest apologies. Unfortunately, there was something off with the AC system in your first room, and we have since then fixed the issue. It is unfortunate that a guest of ours had discovered the issue before we did, and again, my sincerest apologies... More 

Centennial, Colorado
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed July 20, 2013

Was pleased with the price (they offered a nice AARP discount), but sometimes you get what you pay for :-) Made a reservation in advance, and on checking in was given a 1st floor room, right off the lobby, next to the ice machine...opened the door, and the A/C was blasting- the room temp was probably 60? We turned off... More 

Was this review helpful? Yes 2
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review

Dear DukeBlue80016, My sincerest apologies for your experience with the first room. I have followed up with management, and received confirmation that the issue has indeed been fixed. We appreciate your honest feedback and hope for the opportunity to serve you better. More 

Toronto
Contributor
13 reviews 13 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 11, 2013

We originally booked 4 nights downtown and changed to the Comfort Suites Santa Fe after only one night. This is a lovely hotel at a good price. The rooms are large with a sofa, fridge, microwave, a full breakfast and parking is included. There are lots of restaurants and shops around here with easy access to both the I-25 and... More 

Was this review helpful? Yes 5
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review

Dear Debra13, We are very happy to hear that you were able to make the most of our great location and amenities. We are in a great location for a peaceful night's rest or mid-day siesta, yet just a short drive away from all the action. And I imagine that extra $50/night made shopping even more fun. Thanks for the... More 

Albuquerque New Mexico
Contributor
15 reviews 15 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 10, 2013

I wanted to get out of Albuquerque for the fourth of July, so I booked this hotel in SF. About halfway between I-25 and the downtown plaza on Cerrillos Road. Not the best location but quiet and comfortable. Parking, wifi, fridge and microwave included in price. The room was great, slightly frayed and dinged in spots and I don't think... More 

Was this review helpful? Yes 1
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review

Dear chango7, Thank you for your honest feedback. We are always looking to improve, and hope that you come and see us again! More 

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