This was our third stay at this location. I pick Fairfield Inns because they're all clean, well run and have a very friendly staff. The staff at the Santa Fe location is outstanding, helpful in every way. The rooms are pretty basic, well maintained, the beds are comfortable, everything works just as it should. The free WIFI and breakfast add...
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Other than our room being on street side, we were pleased. An older hotel so I guess they try harder and the staff is outstanding. No elevator, but our 1st floor room was fine. Would stay here again.
I am extremely pleased to hear you had a pleasant stay. It is a pleasure to hear the staff provided you with outstanding service. We take pride in offering each and every guest the service they deserve. I know you have a choice in where you stay and it is extremely nice to hear you will return should your travels...
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There are only three things wrong with this hotel: the location, the rooms, and the parking lot. There's only one entrance off of busy Cerilloa northbound. This makes returning to the interstate require a u turn. If there were some sort of opening into the mall parking lot that would go a long way to help things.
I am truly sorry to hear you encountered some inconvenience with our location and entrance. It is our # 1 goal to provide our guests with complete satisifaction.The entrance and location however, is unfortunately out of our control. I know that your time is valuable, and I appreciate you taking the time to respond with your comments.
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The hotel is located near the mall and some restaurants but far away from the old part of town (you need to drive to get there from the hotel). The best thing about this hotel are the staff, they are very friendly and helpful. Also, the breakfast that they provide is pretty good. The rooms are clean and in good...
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I am truly sorry for the inconvenience you experienced during your stay. As I mentioned on our phone call, I do aplogize I was not available that specific day. We appreciate every comment received from our guests. Your feedback assists us to continue to imporve our service and commitment to our guests .It was a pleasure speaking with you and...
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This hotel is a bit old but, the service provided here is exceptional. The GM, Rebecca, is on top of her job!!!!!!!!No elevator to second floor.
I would like to thank you for taking the time to respond with your comments. Your feedback is extremely important and valuable to us. We take all comments regarding our property into consideration for future plans. I would also like to thank you for your kind words. It is my pleasure to take care of all guests while staying us...
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We liked this hotel. We found it convenient to I-25 and downtown. It is right on the corner of Cerrillos Rd & Rodeo Rd. Right on the corner - so an entire side of the hotel faces Cerrillos Rd which was very noisy road. When we checked in I was pleased to find out they put us on the side...
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Thank you so much for your feedback regarding your stay with us. I appreciate you taking the time to respond. I am pleased to hear you had an overall pleasant stay. With shopping and restaurants within walking distance and the Historic Downtown Plaza just 10 minutes away , I am pleased you found our location convenient. We always strive to...
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Just spent three weeks 2/20/12-3/8/2012 with Rebecca and her staff on a business trip. They went out of their way to help our team, some of whom were there for seven weeks. They were friendly and responsive to all of our needs and then some. I have stayed at some very elegant hotels across this country and in Europe, but...
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It is such a pleasure to hear from you. I am extremely pleased to hear you enjoyed your stay, and appreciate you taking the time to respond with your comments. It was such a pleasure to have been able to accomodate you and your team. We take pride in getting to know our guests, and to be able to meet...
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We've stayed in some of the best relais and chateaus and some nice chains but nowhere have we found a friendlier nor more helpful staff. We all know that Fairfield Inns are not the top of the line in the Marriott Chain of places to stay but if you don't care about being "in town" in Santa Fe (because this...
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We greatly appreciate you taking the time to respond with your comments.. The entire staff is committed to providing the best service possible.We are extremely pleased to hear ,we did just that. We hope your future travel plans bring back to the area. We hope to see you again soon.
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Excellent location, surrounded by lots of other hotels and restaurants and shopping. Take exit 278B and it's about two miles. Maybe it's because we had just stayed at three other Mariott properties on our 16 day road trip, but it was such a surprise to walk in the lobby to find it was really one large room that combined the...
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I'm pleased to hear you had an overall pleasant stay. We apologize for the inconvenience you did experience during breakfast. During holidays and peak seasons, seating is sometimes limited.We cetainly do our best to accomodate our guests. As an option and for added convenience, we provide trays in our breakfast room should you choose to take breakfast to your room....
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My wife and I were traveling to Denver and decided because of the weather to stay in Santa Fe, not knowing the area we got onto the Internet and began our search (this was Christmas Eve) we found and booked this Fairfield Inn online 10 minutes before our arrival. Upon arrival we met a Gentleman named Joseph at the Front...
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Thank you so much for your feedback regarding your stay.We are pleased to hear you found your accomdations exactly how they should be, comfortable, clean, and quiet. We hope your future travel plans bring you to the area. We would love to have you stay with us once again.
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