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DoubleTree by Hilton Santa Fe

#25 of 60 Hotels in Santa Fe
Certificate of Excellence
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4048 Cerrillos Rd., Santa Fe, NM 87507
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DoubleTree by Hilton Santa Fe
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DoubleTree by Hilton Santa Fe
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332 reviews from our community

Traveler rating
    167
    95
    37
    24
    9
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97
91
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76
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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There are newer reviews for DoubleTree by Hilton Santa Fe
See the most recent reviews
Pittsburgh, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 19, 2015

We thoroughly enjoyed our stay in Santa Fe. The hotel was clean and convenient, and the staff was very accommodating. The rate was extremely reasonable and the rooms were spacious and modern. We would definitely stay there again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
Rene M, Manager at DoubleTree by Hilton Santa Fe, responded to this review

Thank you for taking the time to write a review of your stay with us. We do have an extraordinary housekeeping crew. We have shared your comments with our employees. We hope to see you again on your next trip. More 

Ivins, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 16, 2015

The room was clean and comfortable, though it was a little small. We just referred to it as "cozy". We had driven 10 hours to get there, so we really appreciated the comfortable beds. We loved having a small balcony to sit on in the evenings. Michael was so kind and helpful and called me by name each time I... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 3
Rene M, Manager at DoubleTree by Hilton Santa Fe, responded to this review

Yes, Michael does have a great memory. Thank you for staying with us during your visit. I am glad you enjoyed our cozy rooms with a balcony. I as well enjoy the old pueblo style that Santa Fe has to offer. Thank you for your time and comments. More 

Senior Contributor
33 reviews 33 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed March 15, 2015

Ok business travling over weekend it's a mixed bag. The hotel and staff are very good. But the walks are thin and thus place is LOUD. Two night stay both nights were similarly loud. The couple next door enjoyed thier time she found "god" several times and the kids upstairs had to have the dance routine down by 2am. It's... More 

Was this review helpful? Yes 2
Rene M, Manager at DoubleTree by Hilton Santa Fe, responded to this review

Thank you for taking the time to share your experience with us. Sorry about the noise levels around you. Just keep in mind we are here for you 24 hours a day. If you encounter this again in our hotel or any other hotel please give us a chance to make it right and don't keep it to yourself during... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 10, 2015

Our service was excellent we had a business meeting and the staff took very good care of all our needs especially Gloria she is part of the service staff and she was great the food they served was of good Quality

Was this review helpful? Yes 2
Rene M, Manager at DoubleTree by Hilton Santa Fe, responded to this review

I am happy that Gloria took such good care of you and your guests. We look forward to seeing you again on your next business meeting with us. Thank you More 

Stevens Point, Wisconsin
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 10, 2015

We were stuck in Santa Fe for three extra days since a major snow hit so we had to find a place to stay and couldn't get out earlier. We called and set up our stay from the small airport. The hotel was convenient to the bus line, rooms were quiet and comfortable. The front desk helpful on what we... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Rene M, Manager at DoubleTree by Hilton Santa Fe, responded to this review

We are glad you stayed with us and sorry you had to stay with us due to weather. We are happy that you enjoyed our city and what it has to offer. Thank you More 

Houston, Texas
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 7, 2015

This hotel had the nicest staff! I stayed at the hotel on a work trip, but I'd love to come back on vacation. I checked in the night of March 2, 2015, and though I don't recall the names of the young man checking me in, he was really nice, helpful, and humorous to boot. I requested a microwave, and... More 

Was this review helpful? Yes 1
Rene M, Manager at DoubleTree by Hilton Santa Fe, responded to this review

Thank you for taking the time to post such wonderful comments about our staff and city. We look forward to your vacation visit. More 

Las Cruces, New Mexico
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 27, 2015

I stayed here for 2 days for a work trip. We used the conference room for both days also. The hotel was clean and comfortable. The conference room was great and Gloria made sure we had everything we needed. Everyone should model her work ethic...she was friendly, polite, attentive, and discreet when needed.

Was this review helpful? Yes 2
Rene M, Manager at DoubleTree by Hilton Santa Fe, responded to this review

Thank you for taking the time to reply to our survey and thank you for choosing DodubleTree by Hilton Santa Fe on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in town. We shared your comments with Gloria and the rest of the F&B department. We are glad you... More 

Broomfield, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 25, 2015

I make a choice to stay with Hilton, not because I'm a long time Hilton Honor member but because of the people you employ. The new manager Michael went above and beyond to make sure I was welcome. Gloria's knowledge of the area and her joy to share it was infectious. Chip the bartender also shared knowledge of the area... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 3
Rene M, Manager at DoubleTree by Hilton Santa Fe, responded to this review

Thank you, WOW!! We shared your comments with all the employees on our last meeting. Thank you for being a long time HHonors member. More 

Tyler, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 23, 2015

The accommodations are first-rate and the atmosphere is professional yet comforting. The staff goes above and beyond to make your stay enjoyable. They are very knowledgeable about the area and interesting places to visit. One gentleman even baked us extra cookies to take home to friends and family because the kitchen was busy with breakfast preparations. We enjoyed our stay... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 3
Rene M, Manager at DoubleTree by Hilton Santa Fe, responded to this review

We hope your friends enjoyed the cookies. Thank you for staying at the Santa Fe DoubleTree. Our goal is to make you feel at home. More 

Pueblo, Colorado
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 21, 2015

The hotel was very clean and comfortable. The only problem encountered was the hot water in the shower was barely luke warm. Location close to many restaurants and shopping centers. Great selection for breakfast from the breakfast buffet. The only problem was the speed of refilling the selections. Overall the hotel was worth the moneyl

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 3
Rene M, Manager at DoubleTree by Hilton Santa Fe, responded to this review

Thank you for taking the time to reply to our survey and thank you for choosing DodubleTree by Hilton Santa Fe on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in town. We thank you for bringing up the issue of the hot water, we looked into it and... More 

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