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Hampton Inn Santa Fe

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3625 Cerrillos Road, Santa Fe, NM 87505
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1 room 1 guest
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Hampton Inn Santa Fe
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398 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cambridge, Massachusetts
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed today NEW

I actually stayed at 3 Hampton Inns, in 3 different cities in close succession so I had an opportunity to compare them. The one in Santa Fe, NM was just average compared to the others (also in the same general region). The rooms were a little smaller, and the bathrooms a little older. The A/C system uses a fan that... More 

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Austin, Texas
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Hotel was Consistent with Hampton Quality. Good service, good breakfast, good beds. Great that they have extra outlets on desk for charging electronic devices. Previous reviews commented that property was in need of updating. We did not see that as an issue.

Was this review helpful? Yes
Hampton_Inn_SF-GM, General Manager at Hampton Inn Santa Fe, responded to this review

Dear A-Barracuda, Thank you for staying with us. We are glad you enjoyed the rooms, the amenities and the service...it humbles us when we receive these wonderful compliments from our guests, and it is a source of pride for our Staff when we share each comment with them during our Staff Meetings...thank you. More 

Mesa, United States
3 of 5 stars Reviewed 2 days ago NEW

This is a so so hotel. The rooms are dated and need updated. If all your looking for is a place to sleep this will be OK. Clean sheets and bath towels. Don't walk around bare footed the carpet needs cleaning

Review collected in partnership with Hampton

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Hampton_Inn_SF-GM, General Manager at Hampton Inn Santa Fe, responded to this review

Dear Karen F, Thank you for the feedback during your recent stay with us. We certainly appreciate the positive observations regarding our clean sheets and towels. However, we do apologize for the inconveniences with not meeting your expectations of the room. Please understand that the complete satisfaction of our guests is our primary goal and it is troubling to hear... More 

Knoxville, Tennessee
Level Contributor
365 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Two story older style hotel with the requisite Santa Fe brown stucco exterior. Although an older hotel, the rooms were still up to Hampton standards and were clean, with comfortable beds and all the needed amenities. The usual good breakfast (waffles again). No problems. Friendly service. Relaxing stay.

Was this review helpful? Yes
Hampton_Inn_SF-GM, General Manager at Hampton Inn Santa Fe, responded to this review

Dear Knox 10SC, We sincerely appreciate your patronage and kind words, and we look forward to seeing you again soon! More 

Arlington, Texas
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This is a very old Hampton Inn that might have been a low-budget hotel in a former life. The room was tired and dated looking, completed with peeling paint and chips in the bath fixtures. Our room was dark, and turning on all the lights didn't help. Worst of all this is a very pet-friendly hotel. The small dog at... More 

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Hampton_Inn_SF-GM, General Manager at Hampton Inn Santa Fe, responded to this review

Dear Camry 46, Thank you for your comments. As all are aware, the hotel is undergoing a long needed renovation. We are endeavoring to minimize the impact to our guests by acknowledging the renovation with our renovation value pricing and additional special offers or additional Hilton Honor points was offered to these guests as well. We are delighted they found... More 

Cloudcroft, United States
1 review
3 of 5 stars Reviewed 1 week ago

All the staff we encountered, except for the breakfast staff, were not at all friendly or welcoming. I have stayed at many Hampton Inns where I have received exceptional customer service, but the staff at this one were either not properly trained or didn't care.

Review collected in partnership with Hampton

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Hampton_Inn_SF-GM, Front Office Manager at Hampton Inn Santa Fe, responded to this review

Dear Marietta C, Thank you for choosing to stay with us. We truly do apologize for the experience you had with us. That is not the typical stay our guests have. Please be assured that we have addressed your concerns with the appropriate departments to ensure this has been corrected. We hope you do try us again to show you... More 

Phoenix, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Great little hotel. It's a few miles away from downtown, but that means its quiet and less traffic. Very clean, friendly, and affordable. My wife and I thoroughly enjoyed our stay. Plus we stayed during chili season, so the smell of roasted hatch chilies was everywhere and it was glorious

Review collected in partnership with Hampton

Was this review helpful? Yes 2
Hampton_Inn_SF-GM, Front Office Manager at Hampton Inn Santa Fe, responded to this review

Dear Eric S, Thank you for choosing Hampton Inn for your choice of lodging. We're glad to hear that enjoyed your time in Santa Fe and got to experience chili season. It is definitely one of the best times of the year to visit Santa Fe. Thank you for taking the time to write us some feedback and we hope... More 

San Antonio, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Had never been to Santa Fe, NM. so instead of just passing through I decided to stop and visit for the day and night. I was very pleased with the hotel when I checked in and found the room to be very clean and comfortable. after dropping off my bags I spent the day sight seeing, when I returned I... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Hampton_Inn_SF-GM, General Manager at Hampton Inn Santa Fe, responded to this review

Dear Jacob C, Thank you very much for reviewing our property. We are delighted to hear you had such an enjoyable time during your stay! We hope to see you soon for another visit! More 

San Antonio, Texas
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived and were met with a very nice desk clerk. Room was spotless. Breakfast was very good and kid friendly. We played in their indoor pool. Only stayed one night but it was a good place to stay. We found this place through Hilton Honors. Very much worth the price.

Was this review helpful? Yes 3
Hampton_Inn_SF-GM, General Manager at Hampton Inn Santa Fe, responded to this review

Dear Joan L, Thanks for your kind words about our clean, comfortable and friendly hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in town. We appreciate the opportunity to serve you. More 

Monroe, WI
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My sister and I stayed at the Hampton Inn in August while traveling. The room was nice, clean and comfortable but the customer service was poor. Crabby deck clerks with no sense of humor. And the elevator did not work.

Was this review helpful? Yes
Hampton_Inn_SF-GM, General Manager at Hampton Inn Santa Fe, responded to this review

Dear Ollie1, Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the... More 

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