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All 60 Santa Fe hotels

Inn and Spa at Loretto

4.0 of 5 Hotel   |   211 Old Santa Fe Trail, Santa Fe, NM 87501 (Downtown)
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79%
Ranked #17 of 60 Hotels in Santa Fe
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 1 week ago
SmithMama
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848 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Inn and Spa at Loretto
See the most recent reviews
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

I went with 3 other girl friends for 3 nights over Labor Day weekend. The spa was lovely, though definitely resort pricing. All my treatments were excellent. Shopping and dining were just steps away so the location was super convenient. I booked a "superior" room for extra money while my friends had a regular room. There was almost no difference... More

Was this review helpful? Yes 6
New York City, New York
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I'm surprised at the number of so-so reviews. Location and accommodations were excellent. Staff was very friendly and helpful. We got a special package that gave us free valet parking, $50 per day breakfast credit, and a $100 credit for one dinner. I will review the restaurant separately but it was excellent. Overall, the stay was a bit on the... More

Was this review helpful? Yes 7
Thomas M, General Manager at Inn and Spa at Loretto, responded to this review

Thank you Win T! We truly appreciate the time you took to review the Inn and Spa at Loretto and are honored by your wonderful comments and high rating. We hope to have you as our guests again soon. Warm Regards, Tom McCann, General Manager More

Washington, DC
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We went to Santa Fe for a short five day vacation. Our room (204) was poorly lit with one small window. We did not have a balcony and the room felt small. The window looked over an unattractive HVAC vent and there were pigeons walking along the space outside the window so I could not leave it open. The hotel... More

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Houston, Texas, USA
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

If I could give 2 1/2 stars, I would. It's better than "poor" but still below average. In summary Pros: - the location is wonderful if you are in Santa Fe to visit the plaza Cons: - the rooms are cave-like and in desperate need of updating - bathroom is too small for two people to pass each other -... More

Was this review helpful? Yes 1
Thomas M, General Manager at Inn and Spa at Loretto, responded to this review

Dear K M, I’m disappointed to learn that your stay did not meet your expectations and appreciate your detailed feedback. Your comments regarding less than satisfactory service were thoroughly reviewed and immediately addressed with the entire staff. Regarding the bathroom amenities, we deliberately opted to use shower caddys with pumps in our effort to decrease the amount of waste accumulated... More

San Antonio
Senior Reviewer
9 reviews 9 reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Wow! What can I say...The staff was extremely accommodating considering that my (3) room choices were incorrect based upon the number of guests that I was bringing. The staff truly went above and beyond their duties to ensure a pleasant experience for 3 generations of my family during the July 4th Holiday week. I appreciate the attentive service, the prompt... More

Was this review helpful? Yes 6
Thomas M, General Manager at Inn and Spa at Loretto, responded to this review

Dear DoctorArnemann, We are thrilled you enjoyed your stay and truly appreciate the time you took to post a review. Knowing you will return for leisure, and possibly a business meeting, is the best compliment we could receive. We are honored to have hosted you and your family over July 4th weekend and look forward to celebrating many more holidays... More

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I was disappointed with the Inn & Spa at Loretto, which I rate as distinctly below expectations. I was particularly peeved at having to pay for valet parking when my car was parked within just a few feet of the main entrance, though hidden from view. While I don't object to paying for on-site parking per se, the fact that... More

Was this review helpful? Yes 1
Santa Clara, California
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for 3 nights and were on the 2nd floor so we hardly had to use the elevator. The hotel is very charming with the historical prints in the halls. Even though we did not have a balcony, our room had big windows that open and the afternoon sun mixed with the rain gave the room a European feel.... More

Was this review helpful? Yes 7
New York City, New York
Contributor
15 reviews 15 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I agree with those who stated that they thought this would be a higher end hotel than it was. We had a lovely room with a balcony and though small, it was comfortable. Parts of it were a little shabby and the armchairs definitely needed a thorough cleaning. No turndown service. Wish there had been a listing of tv channels... More

Was this review helpful? Yes 7
Thomas M, General Manager at Inn and Spa at Loretto, responded to this review

Dear Maggie, We sincerely appreciate the time to post a review and are happy to hear that you enjoyed your room, as well as dinner and your spa treatment. I am however disappointed to learn that your experience with breakfast and in-room dining did not meet the level of exceptional service we are known for. Please know these issues were... More

Harpenden, United Kingdom
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed for one night and arrived early as we had only driven from Taos. The reception staff were helpful in allocating a room which was ready for us immediately. The room was large enough for 4 - 2 queen beds. We were overlooking the church next door which provided a nice view. The bathroom was good and well supplied... More

Was this review helpful? Yes 6
Thomas M, General Manager at Inn and Spa at Loretto, responded to this review

Dear Rachel K! Thank you for taking the time to review the Inn and Spa at Loretto. We are delighted that you enjoyed your stay. You feedback regarding additional mirrors in the room has been noted and will be taken into consideration. Thank you for your compliments to our pool, amenities and valet team. We hope your travels bring you... More

2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our stay was brief, but we did have dinner that night & everyone that worked there was very nice. There was 1 busboy (man) that went way above & beyond to help tell us where to go eat for lunch, etc. He was even "off" & still made it a point to help us. All of his recommendations proved great!... More

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Was this review helpful? Yes 8
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Additional Information about Inn and Spa at Loretto

Address: 211 Old Santa Fe Trail, Santa Fe, NM 87501
Location: United States > New Mexico > Santa Fe > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Inn and Spa at Loretto 4*
Reservation Options:
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Also Known As:
Inn And Spa At Loretto Hotel Santa Fe
Hotel At Loretto
At Loretto Hotel
Inn At Loretto

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