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Inn and Spa at Loretto

4.0 of 5 211 Old Santa Fe Trail, Santa Fe, NM 87501
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Certificate of Excellence 2014
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Inn and Spa at Loretto
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Inn and Spa at Loretto
Inn and Spa at Loretto
Inn and Spa at Loretto
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928 reviews from our community

Traveler rating
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    104
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Inn and Spa at Loretto
See the most recent reviews
Santa Ana, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Really enjoyed our stay. Great location. Lovely clean rooms! The staff is outstanding - they went out of their way to help us. There was a mix up on the first day and our room didn't get cleaned. Our housekeeper took in upon herself to clean the room without being directed to do so. The valet staff made some excellent... More 

Was this review helpful? Yes 2
Thomas M, General Manager at Inn and Spa at Loretto, responded to this review

Thank you JoyMcN! We sincerely appreciate the time you took to share a review of the Inn and Spa at Loretto and are so delighted that you enjoyed your stay. I’m happy to hear that the team went above and beyond to make your experience even more memorable – this is such a testament to the legendary service we are... More 

1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

This is just another gilded hotel with nothing more to offer than location. The outward appearance is deceiving. Upon checking into my room I noticed the room was out of date and reminiscent of a cheap motel. The toilet would not flush properly, the vanity lights went out above the bathroom sink, and the heater sounded rickety. I brought the... More 

Was this review helpful? Yes
Thomas M, General Manager at Inn and Spa at Loretto, responded to this review

Dear Danfff, We appreciate the time you took to post a review and are disappointed to learn that your stay did not meet your expectations. Your feedback is appreciated and has been reviewed with the team accordingly. Regarding your comments about bedbugs, this is a serious accusation and one we do not take lightly. While we understand you were not... More 

Ciudad Juarez, Mexico
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is nice, the staff very friendly, the location excellent, the food was very good at the restaurant in the lobby. The New Year's dinner at Luminaria was expensive and no very good. The location is great.

Was this review helpful? Yes 2
New Mexico mountains
Top Contributor
53 reviews 53 reviews
3 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Do not expect excellent service, extra amenities in the room, or a well equipped spa, and you will not be disappointed. The location is perfect for tourists- next to St. Francis Cathedral and park, walking distance to the Plaza, shopping and great restaurants. The exterior architecture is charming pueblo style. I think the hotel will be more comfortable in the... More 

Was this review helpful? Yes
Thomas M, General Manager at Inn and Spa at Loretto, responded to this review

Dear ecolinter, We sincerely appreciate the time you took to share a review and are pleased that you enjoyed the food at Luminaria Restaurant, as well as our premier downtown location. That said, I’m extremely disappointed to learn that the rest of your experience did not meet your expectations and would very much appreciate the opportunity to discuss this matter... More 

Eufaula, Oklahoma
Contributor
14 reviews 14 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our family spent Christmas at the Inn of the Loretto...Our stay here was very pleasant... The Christmas brunch was outstanding and was absoluetly the BEST ever!!! I found the rooms to be excellent except for the fact that the fireplaces are not real... The beds were extremely comfortable.... The staff was very accommodating from the desk to the valet!!! This... More 

Was this review helpful? Yes 3
Thomas M, General Manager at Inn and Spa at Loretto, responded to this review

Thank you Jctoutdoor, your review really made our day! We are so pleased you enjoyed your stay and honored to receive your high ratings. Your compliments to our accommodating staff, as well as our comfortable beds and outstanding Christmas brunch are very appreciated and have been shared entire team. Knowing you would highly recommend our property is the best compliment... More 

Jupiter, Florida
Top Contributor
108 reviews 108 reviews
12 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Lovely Inn located in town close to the Santa Fe Plaza. It is a large Inn but the rooms were comfortable and warm. We had our own balcony but since it was in December much to cold to use! The staff is extremely pleasant and helpful. The happy hours in the bar area were quite nice offering various "nibbles" that... More 

Was this review helpful? Yes 2
Thomas M, General Manager at Inn and Spa at Loretto, responded to this review

Dear BKL33458, We sincerely appreciate the time you took to share a review of your experience at the Inn and Spa at Loretto and are so pleased to know you enjoyed your stay. Your compliments to our “extremely and helpful” staff are such a testament to the incredible and dedicated team, thank you! We are also happy to hear you... More 

Senior Contributor
21 reviews 21 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I only wanted this hotel because of location. You can almost see Santa Fe Plaza from it. If your room is on the right side you will see Cathedral. Anyway I came for sightseeing not to stay in spa so I cannot tell anything about facilities. I do not care about galleries and shops inside hotel. Hotel must be old... More 

Was this review helpful? Yes 1
Hot Springs, Arkansas
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Cozy, comfortable, and homey. Love the live music in the bar by the big fireplace. Great location. Within walking distance of the Plaza and Canyon Road. We love coming here during the Christmas holidays and will be back!

Was this review helpful? Yes 1
Thomas M, General Manager at Inn and Spa at Loretto, responded to this review

Thank you tbspavins! We are so honored by your review. Knowing you will be returning is the best compliment we could receive. We agree, the holiday's in Santa Fe, and at the Inn, are truly magical. We look forward to spending many more Christmas holidays with you in the years to come! Warm Regards, Tom McCann, General Manager, Inn and... More 

Palm Beach, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I was travelling alone and ended up adding another 2 nights to my original booking for this hotel. My room...a king with seating area was lovely, well decorated, clean and the bed comfortable. The restaurant though expensive is worth it. The food and service is excellent...actually there wasn't an employee that wasn't courteous, cheerful and accommodating in the 5 days... More 

Was this review helpful? Yes 3
Thomas M, General Manager at Inn and Spa at Loretto, responded to this review

Dear CatDocherty, Thank you for taking the time to share a review of your stay at the Inn and Spa at Loretto. Your compliments to our rooms, comfortable beds and courteous staff are sincerely appreciated. We are so pleased to know that you enjoyed your stay, as well as your experience in the restaurant and spa. We are also happy... More 

Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 25, 2014

This is the 2nd time we stayed at this hotel and it fails to disappoint. The rooms are nice with great views. The hotel staff was friendly with one exception; we sat in the bar for 20 min with staff walking all around us without once offering to take our order. We were planning on one drink and then going... More 

Was this review helpful? Yes
Thomas M, General Manager at Inn and Spa at Loretto, responded to this review

Dear jaymjoe- Thank you for taking the time to share a review of your stay at the Inn and Spa at Loretto. We are so honored to learn that this was your second stay with us and are truly delighted that your experience was once again memorable. Your continued patronage is the best compliment we could receive. That said, I... More 

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Additional Information about Inn and Spa at Loretto

Address: 211 Old Santa Fe Trail, Santa Fe, NM 87501
Location: United States > New Mexico > Santa Fe > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Inn and Spa at Loretto 4*
Number of rooms: 134
Reservation Options:
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Also Known As:
Inn And Spa At Loretto Hotel Santa Fe
Hotel At Loretto
At Loretto Hotel
Inn At Loretto
Hotel Style:
#4 Green Hotel in Santa Fe
#6 Luxury Hotel in Santa Fe
#6 Spa Hotel in Santa Fe
#10 Business Hotel in Santa Fe
#17 Romantic Hotel in Santa Fe
#24 Family Hotel in Santa Fe

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