Stayed in Santa Fe for a business meeting Oct. 19-Oct. 22. The hotel staff was very friendly and accomodating. I had a superior king, and yes, the balcony is shared. Not a big deal for me, as it was too cold to sit out there or even have the door open. I was able to step outside a couple of... more

Wonderful service, lovely inn, beautiful room. Perfect location to enjoy sites, restaurants, and history of Santa Fe. more

This hotel provided everything we needed for an excellent trip. The proximity to local downtown attractions was impecable, and the price probably couldn't have been beat. Anything we could have wanted the hotel staff took care of, and the decor and atmosphere made the hotel a definate favorite on our list. Whenever we go back to Santa Fe we will... more

There seems to be a bait and switch policy with pricing at this hotel. Although we paid almost four hundred dollars per night we had a gloomy and fairly small room at the back of the hotel with a kind of communal terrace shared with adjoining rooms. Although asked point blank for a rate card (there is none) and the... more

The customer service was unbelievable. The valet was excellent, the concierage was top notch. The front desk service was terrific. This is my new favorite hotel. And the lounge with the leather chairs and live music was most comfortable. more

Very disappointed in our stay. Terrible room - dark, dismal, pigeon poop all over the balcony that was as big as a small closet.....Front desk help was not helpful when I requested a room change. Would never stay here again - the photos look much better than the hotel looks in person. Overpriced. more

Not true I say to the person who is dissing this hotel! We were there the same weekend and it was lovely! It is quaint and charming and not dark but cozy, intimate ambience. The rooms have been upgraded since we were last there and were very elegant and sophisticated. Great shower and bathroom area. The bed...oh my gosh!...this bed... more

Avoid this hotel. Our room was extremely over pricied and in poor condiditon. I have traveled the world and have never encounter such a poorly run hotel. The air conditioing felt and sounded like a jet engine. The bathroom had leaks and the toilet had to be unclogged everyday. Each time we requested assistance, they took their time and then... more

I had high hopes of a wonderful weekend when we arrived, but it quickly turned into a nightmare. The hotel is dark, gloomy and needs a desperate renovation. The valet and front desk were gracious and accommodating but that is where the service stopped. The restaurant service was nonexistent. Our room was dirty our entire stay. The air conditioner never... more