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Quality Inn Santa Fe

2.5 of 5
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3011 Cerrillos Road, Santa Fe, NM 87507
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Quality Inn Santa Fe
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Ranked #49 of 60 Hotels in Santa Fe
A recent review
4 of 5 stars Reviewed October 14, 2014
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185 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Quality Inn Santa Fe
See the most recent reviews
BELLINGHAM WA
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed October 21, 2014

Upon arrival we were told " You realize we either have heat or cool " Not anywhere I saw it said Lights that didn't work I realize they are remodeling but seriously, wouldn't it be possible to complete a room And what is the excuse for garbage all over outside Stayed a year ago...hasn't made much progress Not coming back... More 

Was this review helpful? Yes
Jay P, Front Office Manager at Quality Inn Santa Fe, responded to this review

Dear guest, I would like to start off by apologizing that you didn't have such a pleasant stay. The hotel is under renovations and there are a lot of changes coming soon. If you would like to contact me and talk about your stay my email is Gm.Nm025@Choicehotels.com. Once again thank you for your review. Daniela P Front Office Manager... More 

Top Contributor
95 reviews 95 reviews
14 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed October 14, 2014

Room was ok, seen far worse. Was actually good just needed a better cleaning job. Definitely book online. .we got a room in Santa Fe on a Friday night for $55 with tax! On the phone or at the desk it was $70 plus tax so recommend booking on their site. Comfortable bed. Happy all in all and will return

Was this review helpful? Yes
Jay P, Front Office Manager at Quality Inn Santa Fe, responded to this review

Dear Guest, Thank you very much for taking the time to write a review about our property. We always enjoy hearing that guest appreciate our hard work. I am glad to hear that you were able to get a good nights rest. We hope that next time you are in Santa Fe we are able to accommodate you with even... More 

Fayetteville
Reviewer
4 reviews 4 reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 12, 2014

As with most places in Santa Fe, this facility is an older unit. It looks like they are starting some renovation. My main concerns are is it safe, clean and comfortable. This fit all three categories. The staff was friendly and helpful. I would definitely stay here again.

Was this review helpful? Yes
Jay P, Front Office Manager at Quality Inn Santa Fe, responded to this review

Dear Paula, On behalf of our entire team at the Quality Inn, we would like to thank you very much for taking the time to write a review about our property. We always enjoy hearing that guest appreciate our hard work. I am glad to hear that you were able to get a good night's rest. We hope that next... More 

Albuquerque, New Mexico
1 review
4 of 5 stars Reviewed October 3, 2014

The service was excellent & very good customer service. My stay is always very comfortable. It was nice, clean and I was able to enjoy my time there. Definitely recommend this hotel & will continue stay at this hotel when I'm in town.

Was this review helpful? Yes
Jay P, Manager at Quality Inn Santa Fe, responded to this review

Dear guest, On behalf of our entire team at the Quality Inn, we would like to thank you very much for taking the time to write a review about our property. We always enjoy hearing that guest appreciate our hard work. I am glad to hear that you were able to get a good night’s rest. We hope that next... More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 20, 2014

Was quite disappointed. We read the reviews on trip advisor. We wondered if we were at the same motel in the reviews? Motel was very dated. Carpet was old and dirty through out. The only good things were the balcony on the 2nd floor and the pleasant ladies on the front desk. The Chinese Restaurant next door was good Kept... More 

Was this review helpful? Yes
Jay P, Front Office Manager at Quality Inn Santa Fe, responded to this review

Dear Guest, I would like to start off by apologizing that you didn‘t have such a pleasant stay. The hotel is under renovations and there are a lot of changes coming soon. If you would like to contact me and talk about your stay my email is Alejandra.qualityinn@gmail.com. Once again thank you for your review. Sincerely, Alejandra S Front Office... More 

Senior Contributor
32 reviews 32 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 14, 2014 via mobile

As others have noted, there are ongoing renovations. We were there on the weekend so there was no construction happening, so no noise, fumes or dust. There was construction debris in the corner of the room that hadn't been vacuumed up and because of the renovations the thermostats are not operational. Instead there is central air which you have no... More 

Was this review helpful? Yes
Jay P, Front Office Manager at Quality Inn Santa Fe, responded to this review

Dear guest, On behalf of our entire team at the Quality Inn, we would like to thank you very much for taking the time to write a review about our property. I am pleased to hear that the front desk was very nice! We always enjoy hearing that guest appreciate our hard work. Though I am sorry there was some... More 

New York, New York, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 14, 2014

Although the hotel staff was very polite and friendly, and the room was big and clean, the hallways smelled of paint. It seems that the hotel was doing renovations and noise and paint smell were everywhere. Don't get me wrong, the price was good and it was only 7 minutes from Historic Santa Fe Plaza. If you decide to stay... More 

Was this review helpful? Yes
Jay P, Front Office Manager at Quality Inn Santa Fe, responded to this review

Dear guest, On behalf of our entire team at the Quality Inn, we would like to thank you very much for taking the time to write a review about our property. I am pleased to hear that the front desk was friendly and helpful. We always enjoy hearing that guest appreciate our hard work. And it is also a plus... More 

1 review
5 of 5 stars Reviewed September 10, 2014

The service was excellent, very good customer service and could not ask for better amenities. My stay was very comfortable, my family and I got the suite. It was nice, clean and I was able to get good rest. Definitely recommend this hotel, the suite is a great option for families.

Was this review helpful? Yes
Jay P, Front Office Manager at Quality Inn Santa Fe, responded to this review

Dear guest, On behalf of our entire team at the Quality Inn, we would like to thank you very much for taking the time to write a review about our property. We always enjoy hearing that guest appreciate our hard work. I am glad to hear that you were able to get a good night’s rest. We hope that next... More 

1 review
5 of 5 stars Reviewed September 8, 2014

This hotel is very clean and comfortable to stay at, the staff is really nice and provided everything for a great stay, I would recommend it to anyone staying in Santa Fe. It is newly renovated and great breakfast.

Was this review helpful? Yes
Jay P, Front Office Manager at Quality Inn Santa Fe, responded to this review

Dear guest, On behalf of our entire team at the Quality Inn, we would like to thank you very much for taking the time to write a review about our property. I am pleased to hear that the front desk was really nice! We always enjoy hearing that guest appreciate our hard work. I am also glad that you enjoyed... More 

Albuquerque, New Mexico
1 review
1 of 5 stars Reviewed September 2, 2014

This MOTEL is a DISGRACE to the CHOCIE HOTELS BRAND NAME!! They are doing renovations in the 3rd wing that they put us in!! They should block off that room because The motel is being totally renovated. The halls and the rooms are exhausted with the paint smell to where is gives you a headache. I asked to be moved... More 

Was this review helpful? Yes
Jay P, Front Office Manager at Quality Inn Santa Fe, responded to this review

Dear Guest, I would like to start off by apologizing that you didn't have such a pleasant stay. The hotel is under renovations and there are a lot of changes coming soon. If you would like to contact me and talk about your stay my email is Alejandra.qualityinn@gmail.com. Once again thank you for your review. Sincerely, Alejandra S Front Office... More 

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