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All 60 Santa Fe hotels

Quality Inn Santa Fe

2.5 of 5 Hotel   |   3011 Cerrillos Road, Santa Fe, NM 87507
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Quality Inn Santa Fe
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Ranked #51 of 60 Hotels in Santa Fe
A recent review
4 of 5 stars reviewed 3 weeks ago
kmefford9 Windsor
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178 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Spruce Pine, North Carolina
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

The first room we check into wasn't cleaned. Used glasses, razor, etc. The dark dirty carpet tells it all...... But they put us in a new room, only trouble was it didn't have heat, so we moved to another room with no heat. Checked out! Lots of other good choices in the area. Motel 6 next door .

Was this review helpful? Yes
Jay P, Front Office Manager at Quality Inn Santa Fe, responded to this review

Dear Guest, I would like to start off by apologizing that you didn‘t have such a pleasant stay. The hotel is under renovations and there are a lot of changes coming soon. If you would like to contact me and talk about your stay my email is Gm.nm025@choicehotels.com Once again thank you for your review. Sincerely, Daniela Perez Front Office... More

Windsor
Contributor
14 reviews 14 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room was clean and very spacious. All of the staff were helpful and pleasant. The TV in our room suddenly developed a malfunction and within minutes of notifying the front desk a person arrived to correct the situation. The bed was comfortable. The breakfast was good, especially the waffles, and attendants constantly restocked the breakfast items. The only downside... More

Was this review helpful? Yes
Jay P, Front Office Manager at Quality Inn Santa Fe, responded to this review

Dear guest, On behalf of our entire team at the Quality Inn, we would like to thank you very much for taking the time to write a review about our property. I am pleased to hear that the front desk was friendly and helpful and was able to take care of the issue during the night. We always enjoy hearing... More

Arizona
Contributor
11 reviews 11 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Check in was nice, but on the way to our room we went down a old dark carpeted hallway with paint peeling off moulding. Walls were paper thin, the thermostat was hanging off the wall and when I did turn it on the vents rattled. However, the bed and pillowns were good and hot water in shower. Room was large... More

Was this review helpful? Yes
Jay P, Front Office Manager at Quality Inn Santa Fe, responded to this review

Dear guest, On behalf of the entire team at the Quality inn we would like to Thank you for taking the time to write a review about our property. I am pleased to hear that you enjoyed our clean spacious rooms. I do apologize for the entrée into the hotel. We are under renovations and that will soon change. We... More

Farwell, Texas, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The toilet was loose from the floor on one side and there was some needed repair in a couple of other places. Most of the room was very well kept, and the things wrong were negligible. The area was quiet, convenient to restaurants and to business meetings, and the staff was very helpful in all areas.

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Jay P, Front Office Manager at Quality Inn Santa Fe, responded to this review

Dear Jolene, I would like to Thank You for taking the time to write a review about our property. We always enjoy hearing that a guest appreciate the staffs friendliness and helpfulness. As you have mentioned there are still things that need to be repaired and we did fix and we are fixing. Thank you for letting my front desk... More

BELLINGHAM WA
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Upon arrival we were told " You realize we either have heat or cool " Not anywhere I saw it said Lights that didn't work I realize they are remodeling but seriously, wouldn't it be possible to complete a room And what is the excuse for garbage all over outside Stayed a year ago...hasn't made much progress Not coming back... More

Was this review helpful? Yes
Jay P, Front Office Manager at Quality Inn Santa Fe, responded to this review

Dear guest, I would like to start off by apologizing that you didn't have such a pleasant stay. The hotel is under renovations and there are a lot of changes coming soon. If you would like to contact me and talk about your stay my email is Gm.Nm025@Choicehotels.com. Once again thank you for your review. Daniela P Front Office Manager... More

Top Contributor
78 reviews 78 reviews
10 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed October 14, 2014 via mobile

Room was ok, seen far worse. Was actually good just needed a better cleaning job. Definitely book online. .we got a room in Santa Fe on a Friday night for $55 with tax! On the phone or at the desk it was $70 plus tax so recommend booking on their site. Comfortable bed. Happy all in all and will return

Was this review helpful? Yes
Jay P, Front Office Manager at Quality Inn Santa Fe, responded to this review

Dear Guest, Thank you very much for taking the time to write a review about our property. We always enjoy hearing that guest appreciate our hard work. I am glad to hear that you were able to get a good nights rest. We hope that next time you are in Santa Fe we are able to accommodate you with even... More

Fayetteville
Reviewer
4 reviews 4 reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 12, 2014

As with most places in Santa Fe, this facility is an older unit. It looks like they are starting some renovation. My main concerns are is it safe, clean and comfortable. This fit all three categories. The staff was friendly and helpful. I would definitely stay here again.

Was this review helpful? Yes
Jay P, Front Office Manager at Quality Inn Santa Fe, responded to this review

Dear Paula, On behalf of our entire team at the Quality Inn, we would like to thank you very much for taking the time to write a review about our property. We always enjoy hearing that guest appreciate our hard work. I am glad to hear that you were able to get a good night's rest. We hope that next... More

Albuquerque, New Mexico
1 review
4 of 5 stars Reviewed October 3, 2014

The service was excellent & very good customer service. My stay is always very comfortable. It was nice, clean and I was able to enjoy my time there. Definitely recommend this hotel & will continue stay at this hotel when I'm in town.

Was this review helpful? Yes
Jay P, Manager at Quality Inn Santa Fe, responded to this review

Dear guest, On behalf of our entire team at the Quality Inn, we would like to thank you very much for taking the time to write a review about our property. We always enjoy hearing that guest appreciate our hard work. I am glad to hear that you were able to get a good night’s rest. We hope that next... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 of 5 stars Reviewed September 20, 2014

Was quite disappointed. We read the reviews on trip advisor. We wondered if we were at the same motel in the reviews? Motel was very dated. Carpet was old and dirty through out. The only good things were the balcony on the 2nd floor and the pleasant ladies on the front desk. The Chinese Restaurant next door was good Kept... More

Was this review helpful? Yes
Jay P, Front Office Manager at Quality Inn Santa Fe, responded to this review

Dear Guest, I would like to start off by apologizing that you didn‘t have such a pleasant stay. The hotel is under renovations and there are a lot of changes coming soon. If you would like to contact me and talk about your stay my email is Alejandra.qualityinn@gmail.com. Once again thank you for your review. Sincerely, Alejandra S Front Office... More

Senior Contributor
32 reviews 32 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 14, 2014 via mobile

As others have noted, there are ongoing renovations. We were there on the weekend so there was no construction happening, so no noise, fumes or dust. There was construction debris in the corner of the room that hadn't been vacuumed up and because of the renovations the thermostats are not operational. Instead there is central air which you have no... More

Was this review helpful? Yes
Jay P, Front Office Manager at Quality Inn Santa Fe, responded to this review

Dear guest, On behalf of our entire team at the Quality Inn, we would like to thank you very much for taking the time to write a review about our property. I am pleased to hear that the front desk was very nice! We always enjoy hearing that guest appreciate our hard work. Though I am sorry there was some... More

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Additional Information about Quality Inn Santa Fe

Address: 3011 Cerrillos Road, Santa Fe, NM 87507
Phone Number:
Location: United States > New Mexico > Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn Santa Fe 2.5*
Number of rooms: 98
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Also Known As:
Quality Inn Santa Fe Hotel Santa Fe
Santa Fe Quality Inn

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