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Hilton Santa Fe Historic Plaza

3.5 of 5 100 Sandoval St, Santa Fe, NM 87501-2131
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Hilton Santa Fe Historic Plaza
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Hilton Santa Fe Historic Plaza
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754 reviews from our community

Traveler rating
    288
    267
    112
    53
    34
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Greensboro, North Carolina, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

In today's world, customer service suffers. Not at this hotel. Everyone spoke, asked you how you were and if you needed anything. They introduced themselves by name and always addressed me when I was in the lobby or restuarants. They made me feel happy to be there. I loved it!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Wichita, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a decent business class hotel. However, I expected a bit more from a Hilton property. Having to pay for WiFi access and having a relatively loud water system (which broke down once for half a day) isn't up to the star level advertised. Overall a somewhat disappointing experience.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this review

Thank you so much for taking the time to write a review regarding your recent stay at the Hilton Santa Fe Historic Plaza. We appreciate all of your feedback and comments and have shared them with our hotel staff, as this allows us to improve our services for you, our loyal guest. We look forward to hosting you again in... More

Springfield, VA
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Friendly and helpful staff, and extremely clean. I cannot comment on the quality of the breakfast because I did not have breakfast there. One drawback: the shortage of electrical outlets in the room. I could not use my laptop with its power cord. Good location for central Santa Fe.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this review

Thank you so much for your comments; we truly appreciate all of your feedback. I am pleased that you enjoyed the service provided by the hotel. We have shared your comments with our staff and we look forward to hosting you again in the near future More

Long Island, NY
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Our stay in the Santa Fe Hilton was surprising. The bathroom in our room had a door that was constructed so that it could not be closed, making one feel a complete lack of privacy. The executive lounge area had no available staff, was not cleaned nor monitored. Spa water needed to be replaced, definitely not crystal clear.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback, and we’re very sorry you were unhappy with layout of your bathroom. Thank you so much for your comments; we truly appreciate all of your feedback. We are taking your comments into consideration as we take the steps necessary... More

Missouri
Contributor
15 reviews 15 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is in a great location and walking distance to the entire plaza and surrounding areas. Upon check in, the hotel had had some problems with a water main break that made us cautious about our stay. Although we had some initial water issues, the front desk staff was more than helpful in resolving the issues and making us... More

Was this review helpful? Yes 2
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this review

Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We truly appreciate all of your feedback. I am pleased that you enjoyed the service provided by the hotel staff. We have shared your comments with our staff and we look forward to hosting you again in the near future More

Mountain View, California
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Good hotel with excellent service, but not a Santa Fe experience. More of a Chicago designer's idea of Santa Fe without ever having been there. Parking at $17 daily and Wifi at $10 daily add to basic rates. Most other conveniently located hotels charge for parking but not Wifi.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 4
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this review

Thank you for all of your comment. We appreciate all of your feedback and have shared it with our hotel staff. We look forward to hosting you again soon at the Hilton Santa Fe Historic Plaza More

McLean, VA
Top Contributor
126 reviews 126 reviews
38 hotel reviews
131 helpful votes 131 helpful votes
4 of 5 stars Reviewed 2 weeks ago

You can walk anywhere in old Santa Fe from the Hilton near the plaza. The rooms are comfortable. Staff varied from excellent (most) to less than interested.(one person). I would suggest that if a guest is leaving at 6:30 in the morning, perhaps the coffee from the lobby could remain just a few minutes longer? Staff at the cafe was... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this review

Thank you so much for your comments; we truly appreciate all of your feedback. I am pleased that you enjoyed the service provided by the hotel. We have shared your comments with our staff and we look forward to hosting you again in the near future More

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The rooms are beautiful and the beds are heavenly. I love the pool (wish it was heated for winter, but it's so big it would be expensive). The pool area has a great hot tub and fire pit that is a great gathering place outside as well as an amazing lobby fireplace & big seating area where we all congregated... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 4
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this review

Thank you for all of your comment. We appreciate all of your feedback and have shared it with our hotel staff. We look forward to hosting you again soon at the Hilton Santa Fe Historic Plaza More

Sedona, Arizona
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Santa Fe Hilton was in a great location to walk to the historic plaza and nearby shops & restaurants. The staff was very friendly and accommodated our every need. Their restaurant suggestions were excellent. Our room was clean and the bed was very comfortable. We will stay there again, for sure.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this review

Thank you so much for your comments; we truly appreciate all of your feedback. I am pleased that you enjoyed the service provided by the hotel. We have shared your comments with our staff and we look forward to hosting you again in the near future More

NM
Contributor
12 reviews 12 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

"Hilton" used to be synonymous with high-end hotel. The Hilton Santa Fe Historic Plaza doesn't quite live up to that reputation. From the slow check-in ("computer problems") to the lack of towel bars in the bathroom (zero, zilch, not one), from no coffee packets for the coffee maker (not a happy discovery at 6 a.m.) to not being able to... More

Was this review helpful? Yes 1
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this review

Thank you for all of your comment. We appreciate all of your feedback and have shared it with our hotel staff. We look forward to hosting you again soon at the Hilton Santa Fe Historic Plaza More

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Additional Information about Hilton Santa Fe Historic Plaza

Address: 100 Sandoval St, Santa Fe, NM 87501-2131
Phone Number:
Location: United States > New Mexico > Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Santa Fe Historic Plaza 3.5*
Number of rooms: 158
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Also Known As:
Hilton Santa Fe Historic Plaza Hotel Santa Fe
Hilton Hotel Santa Fe

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