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Eldorado Hotel & Spa

4.0 of 5 309 W San Francisco St, Santa Fe, NM 87501
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Certificate of Excellence 2014
Eldorado Hotel & Spa
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Eldorado Hotel & Spa
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757 reviews from our community

Traveler rating
    364
    212
    96
    43
    42
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92
280
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196
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Durango, Colorado
1 review
1 of 5 stars Reviewed yesterday NEW

I have no idea how this hotel ever got so many positive reviews from Trip Advisor (which is usually spot on) and four diamonds from AAA. Neither are deserved. We arrived tonight (Friday after Christmas so relatively busy but not a peak time) to find a front desk staff with a single check-in clerk and a line of over twenty... More 

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I were welcomed graciously when we arrived for our first stay at the El Dorado. We loved the fact that valet parking is underground and didn't have to get out in the weather. Our bags were unloaded and delivered quickly and put where we asked. Check in was very easy, and the front desk staff very pleasant.... More 

Was this review helpful? Yes
Colorado Springs, Colorado
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Loved the hotel despite the construction and barking dog in a room two doors down, but to the managements credit.. They put us in a room away from the noise. They somehow took care of barking dog and all construction stopped in the evening through Christmas. The only negative comment I would be have is that management should let you... More 

Was this review helpful? Yes 1
Cleveland, Ohio
1 review
5 of 5 stars Reviewed 5 days ago NEW

Great staff and amenities.Room was everything my wife and I expected. They are undergoing a major renovation and we were in no way inconvenienced. The spa service was fantastic.Kathleen gave one of the best facials I have ever had.

Was this review helpful? Yes
Samantha I, Guest Relations Manager at Eldorado Hotel & Spa, responded to this review

Dear Steven U, Thank you for taking time to review us. I am thrilled to hear of your wonderful experience with all aspects of the Eldorado Hotel; Staff, amenities, guest room, and your facial at the Nidah Spa. I do hope you visit us again in the near future. Sincerely, Samantha More 

SANTA FE
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We have had consistently horrible service at this bar in the Eldorado Hotel. Rude staff, slow service, unhelpful at every turn. Because of its size, location and atmosphere it is appealing, but ultimately not worth it. It flashed the lights for last call at 10:30 when there were 50+ people still there. The waiters don't seem motivated by tips and... More 

Was this review helpful? Yes 2
Samantha I, Manager at Eldorado Hotel & Spa, responded to this review

Dear cjsantafe, Allow me to extend my sincerest apologies regarding your experience in the AGAVE Lounge. Please know that we are working on creating a positive team to elevate the guests experience, my focus is that the guests experience is talked about as being one of the best and not the worst in Santa Fe. We have a great restaurant... More 

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I live in Santa fe and I have an event in el Dorado and I got a room for after the event and the take me 20 minutes to check in and iwas only me in the from desk ,no too helpful not friendly i don't know if was because I'm local or something but is not everything in my... More 

Was this review helpful? Yes 3
Samantha I, Guest Relations Manager at Eldorado Hotel & Spa, responded to this review

Dear Jesuslope, Thank you for taking the time to review us. I apologize that you did not have a positive experience at the Eldorado Hotel & Spa. If you would like to call me to discuss the issues you experienced, I welcome your phone call. Sincerely, Samantha More 

Top Contributor
55 reviews 55 reviews
19 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Twenty years ago, the a Eldorado was the nicest place to stay in Santa Fe. Today however, the hotel seems dated. The ceilings in the rooms are low, the ceiling plaster is something akin to popcorn, and the ceiling in the bathroom was stained. The furniture and furnishings are Ramada Inn quality. Nevertheless, the standard room was good sized, the... More 

Was this review helpful? Yes 2
Samantha I, Guest Relations Manager at Eldorado Hotel & Spa, responded to this review

Dear CitasDash, Thank you for taking the time to review us. I apologize that the Eldorado Hotel & Spa was not what you remembered your stay to be. We are in the process of making upgrades throughout the Hotel. I hope that you will visit us again in the near future to enjoy all of our enhancements. I can assure... More 

New Jersey
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We had a weekend stay here and , personally, I do not know how they get "world class" or "Luxury" hotel as an accurate description for this place. We found our room mediocre, the place rather bland to the point of depressing and just as noisy as any Motel 6….and our neighbors were not excessively noisy, either-but to hear someone... More 

Was this review helpful? Yes 1
Samantha I, Guest Relations Manager at Eldorado Hotel & Spa, responded to this review

Dear travelinggoat, Thank you for taking the time to review us. I am sorry you did not have a positive experience while staying with us. It is unfortunate that you did not dine in the Old House Restaurant, visit the Nidah Spa, or utilize the pool. Hopefully, you will give the Eldorado Hotel & Spa another chance so that you... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Terrible experience, stoled from us. Not much more to say. Management did not care when we brought up problems of losing jewelry and money. Also they were very rude. Food was a bit less tan average for a "nice" hotel. Just terrible

Was this review helpful? Yes 2
Douglas L, General Manager at Eldorado Hotel & Spa, responded to this review

Dear CJC, Thank you for your feedback. We apologize that you did not enjoy your stay with us. If you would like to call me here at the hotel to discuss the issues you had, I'd like to better understand how we can assist you. More 

Phoenix, Arizona
Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Eldorado has outdone it self again. From check-in to check-out it was a great experience. The staff was friendly and accommodating. Our experience at the Agave Lounge was the best ever. We have been to Santa Fe many times but this experience was the best. We can't wait to go back and will probably move our next trip up... More 

Was this review helpful? Yes
Samantha I, Front Office Manager at Eldorado Hotel & Spa, responded to this review

Dear Larry T, Thank you for taking the time to review us. We treasure all of our guests, especially our repeat guests! I am thrilled to hear of your wonderful visit at the Eldorado Hotel & Spa! I am delighted to pass along your positive feedback to our Staff. Please do come back and visit us again soon. Sincerely, Samantha More 

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Additional Information about Eldorado Hotel & Spa

Address: 309 W San Francisco St, Santa Fe, NM 87501
Phone Number:
Location: United States > New Mexico > Santa Fe > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Eldorado Hotel & Spa 4*
Number of rooms: 219
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Also Known As:
Eldorado Hotel And Spa
Eldorado Hotel Santa Fe
Eldorado Santa Fe
Hotel Style:
#7 Business Hotel in Santa Fe
#7 Luxury Hotel in Santa Fe
#7 Spa Hotel in Santa Fe
#20 Romantic Hotel in Santa Fe
#27 Family Hotel in Santa Fe

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