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Eldorado Hotel & Spa

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309 W San Francisco St, Santa Fe, NM 87501
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Eldorado Hotel & Spa
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855 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Parker, CO
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is an outstanding place to stay in Santa Fe. Close to the plaza and downtown. Immaculately maintained. Has all of the bells and whistles. Rates are quite reasonable for the quality. Only negative is, don't use their valet parking. Twenty-four dollars a night is a bit steep. There is a parking garage catty-corner across the street.

Was this review helpful? Yes
Colorado Springs, Colorado
1 review
5 of 5 stars Reviewed 6 days ago NEW

It is on a rare occasion that you can be blessed with the opportunity to praise those who have understand the difference between customer service and customer care. We checked on 6/18/15 and were taken care of by front desk experts David and Stan, they made sure we understood all of options and amenities that were available. John the bellman... More 

Was this review helpful? Yes 1
Douglas L, General Manager at Eldorado Hotel & Spa, responded to this review

Dear Mr and Mrs Huntsman, Thank you so much for your glowing review of the Eldorado Hotel & Spa. Rarely have we had the privilege of receiving such kind feedback regarding the employees and amenities at our hotel. We will be sure to share your remarks with all of our staff. We truly value the time you spent with us... More 

New York City, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My husband and I just returned to NY from a 13-day - very memorable stay - at your hotel. First of all the location is great,then our room was spacious, very clean w/ stunning views of the mountains - so magnificient at sunset - and complemented with a kiva fireplace. Good food at the Old House and oh yes FUN... More 

Was this review helpful? Yes 2
Douglas L, General Manager at Eldorado Hotel & Spa, responded to this review

Dear clouseau_7, Thank you so much for your kind review recognizing our employees and sharing your memorable experiences at our hotel. We will be sure to share your comments with Shannon, Josh, David, Stan, Maria, John, and Jason! After 13 days at the Eldorado, we are very pleased that you left with a longing for the Southwest. We believe we... More 

Billings, Montana
Level Contributor
6 reviews
4 of 5 stars Reviewed 1 week ago

Beautiful Santa Fe style, upscale hotel in old town Santa Fe. Walkable to shopping, restaurants, bars, the Plaza & O'Keeffe Museum. Clean, quiet room, mini-fridge, luxurious bedding, granite & marble bathroom. Restaurant and bar on property. Valet parking is quick & free - leave a nice tip for the guys. Don't miss the galleries on Canyon Road. A bit far... More 

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Douglas L, General Manager at Eldorado Hotel & Spa, responded to this review

Dear Shootingstar387, On behalf of the staff at the Eldorado Hotel & Spa, it was a pleasure to be of service to you! We are glad that you found our location close to the plaza to be convenient, the facilities clean and spacious, and you were able to experience all the great food and beverage that Santa Fe and the... More 

New York City, New York
Level Contributor
50 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed 1 week ago

Eldorado Hotel is near the Georgia OKeeffe Museum and good location to walk to plaza. It is a well decorated large place. They frequently have business meetings (I was there at a conference) but it has a nice atmosphere.

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Samantha I, Executive Assistant to the General Manager at Eldorado Hotel & Spa, responded to this review

Dear NYNM, Thank you for taking the time to review the Eldorado Hotel & Spa. I am pleased to hear you enjoyed our nice atmosphere and location. We look forward to welcoming you back the next time your travels take you to Santa Fe. Sincerely, Samantha More 

Collierville
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Our Eldorado Hotel and Spa stay provided an outstanding New Mexico visit. The hotel is located just a couple of blocks from the Plaza so provided easy access to the major tourist attraction and shopping in Santa Fe. The staff was friendly and helpful. You have to use the valet parking, but it was quick, efficient and friendly service. Rooms... More 

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Samantha I, Executive Assistant to the General Manager at Eldorado Hotel & Spa, responded to this review

Dear Dan L, Thank you for taking the time to review the Eldorado Hotel & Spa. I am thrilled to hear of your "Outstanding New Mexico visit". We appreciate your kind comments about our Staff, accommodations, meals, location, and conference space. Should your travels bring you back to Santa Fe, please consider the Eldorado Hotel & Spa. Sincerely, Samantha More 

taos
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed 1 week ago

Just returned from the opening of the new lounge--Cava--at the Eldorado Hotel. Cava is a good name as the space is cavernous and cold. Large spaces need to be made inviting, which this definitely isn't. This is not a place where you would want to go for a beer with friends--it is too large and sterile.

Was this review helpful? Yes 6
Douglas L, General Manager at Eldorado Hotel & Spa, responded to this review

Dear TaosLocal, Thank you for your feedback about our new CAVA lobby bar. We are sorry you did not enjoy it. The grand opening reception was created to give the community an opportunity to see all of our exciting changes and we're pleased you were able to join us. We hope you will consider trying us again at another time... More 

Washington, District of Columbia, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We had an amazing time at El Dorado hotel. They kept the Agave lounge open for 160 of our guests and the staff was on point! The hotel architecture matches the environment. Excellent service right at the heart of Santa Fe! Everything is walking distance.

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Samantha I, Executive Assistant to the General Manager at Eldorado Hotel & Spa, responded to this review

Dear Jebo L, Thank you for taking the time to review the Eldorado Hotel & Spa. I am thrilled to hear of the "Excellent customer service" you received throughout your stay. I will relay your compliments to the AGAVE Lounge and Staff. I know that you have many different hospitality choices in the Santa Fe area and are truly appreciative... More 

New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

I cannot speak highly enough of the El Dorado. Not only is the hotel lovely, clean, and includes all amenities you can ever want; it also is smack in the heart of town, convenient to everything, and has fantastic, friendly and knowledgeable staff. One expects the concierge to know everywhere to go, but this concierge was so warm and kind... More 

Was this review helpful? Yes
Samantha I, Executive Assistant to the General Manager at Eldorado Hotel & Spa, responded to this review

Dear Jodi A, Thank you for taking the time to review the Eldorado Hotel & Spa. I am thrilled to hear of your enjoyable stay throughout our various outlets, in addition to your numerous, positive interactions with our Staff. I will gladly pass along your positive compliments to Employees. I know that you have many different hospitality choices in the... More 

Charlottte NC
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We were in Santa Fe for a meeting that was held at this hotel. The room was spacious, the people were friendly, and just about everything was very fine! We ate a breakfast and a dinner in the dining room. Both were adequate but not report quality although resort priced. Conveniently located near the center of Santa Fe...all in all... More 

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Douglas L, General Manager at Eldorado Hotel & Spa, responded to this review

Dear Bobsflint, Thank you for taking the time to write a review for our hotel. It is our goal that all of our guests are happy customers like you! We appreciate your kind comments about our staff, accommodations, and meals. The next time you're in Santa Fe, please consider us again...and let your friend know the Eldorado Hotel & Spa... More 

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