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Eldorado Hotel & Spa

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309 W San Francisco St, Santa Fe, NM 87501
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Remodel Complete!
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Eldorado Hotel & Spa
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870 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
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Saint Louis, Missouri
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed yesterday NEW

I booked a hot stone massage at the Eldorado Spa with Irene and experienced the best hot stone massage I have ever had. She was obviously a very experienced masseuse and without hurting me worked out all of my stress points and all around gave me a fantastic massage.

Was this review helpful? Yes
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I just came back from a short trip to New Mexico and I'm very impressed with the hotel, the staff, and the location. The rooms are spacious and elegantly furnished. Bathrooms look like a new remodel and are very clean. I had the chance to see three different rooms (traveling with a group) and every room made a very good... More 

Was this review helpful? Yes
Samantha I, Executive Assistant to the General Manager at Eldorado Hotel & Spa, responded to this review

Dear Magdalena G, Thank you for taking the time to review the Eldorado Hotel & Spa. I am so glad you enjoyed the location, food and variety of guest rooms we offer. I know that you have many different hospitality choices in the Santa Fe area and are truly appreciative of your business. Thank you so very much for the... More 

Kansas
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Came here for a conference and it exceeded my expectations! Location is so key here as you don't have to drive to be able to experience the local shops and flavor around the area. The staff from the doorman to the bellhop to the valet were all amazing, friendly and extremely knowledgeable about the area. Truly a class act place!... More 

Was this review helpful? Yes
Samantha I, Executive Assistant to the General Manager at Eldorado Hotel & Spa, responded to this review

Dear n8sureboy, Thank you for taking the time to review the Eldorado Hotel & Spa. I am thrilled to hear your stay with us exceeded your expectations! I will gladly pass along your compliments to our Doorman, Bellhop, and Valet Staff. I appreciate the feedback that your AC was not working up to par. I know that you have many... More 

2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Stayed in a double room, which had plenty of space and was well appointed. Everything about the experience was top-notch: check-in, the gym and pool facilities, and the on-property bar and restaurant options. NOTE: The hotel charges $24 per night for parking on property, and there are few other options available. This was in the fine print when booking through... More 

Was this review helpful? Yes
Samantha I, Executive Assistant to the General Manager at Eldorado Hotel & Spa, responded to this review

Dear Gopher1980, Thank you for taking the time to review the Eldorado Hotel & Spa. I am thrilled to hear of your top notch experience with us. I know that you have many different hospitality choices in the Santa Fe area and are truly appreciative of your business. Thank you so very much for the five-star review and recommendation. I... More 

Level Contributor
163 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is very well located, close to all the sites of Santa Fe. It is large and dark and not very welcoming physically. The room is very ordinary. The staff were helpful. The best thing about the hotel is the breakfast. It was included in our room and it was not a buffet. You ordered from a large and... More 

Was this review helpful? Yes 4
Samantha I, Executive Assistant to the General Manager at Eldorado Hotel & Spa, responded to this review

Dear Nannysuef, Thank you for taking the time to review the Eldorado Hotel & Spa. I'm sorry that you did not experience a wonderful stay with us. I am happy to hear you enjoyed our helpful Staff, our location, and Breakfast in the Old House Restaurant. I know that you have many different hospitality choices in the Santa Fe area... More 

Baltimore, Maryland
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for a Tauck tour. Great locale.very friendly and helpful! The food is very good and bar area extremely lively. You can walk virtually anywhere you want to visit from the hotel. Highly recommend especially for a first visit to Sante Fe!

Was this review helpful? Yes 1
Samantha I, Executive Assistant to the General Manager at Eldorado Hotel & Spa, responded to this review

Dear RobinPHE, We are delighted that you enjoyed your hotel experience at the Eldorado Hotel & Spa. Glad to hear you had positive experiences with our helpful & friendly Staff, food and Bar. I know that you have many different hospitality choices in the Santa Fe area and are truly appreciative of your business. Thank you so very much for... More 

Albuquerque, New Mexico
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

The El Dorado in Santa Fe used to have a good reputation but I'd never stayed there. My excitement at getting that opportunity quickly vanished when I found that it was a big waste of money. Summer time in Santa Fe, 4th of July week-end and this hotel was a ghost town. We came back from the opera at about... More 

Was this review helpful? Yes 6
Douglas L, General Manager at Eldorado Hotel & Spa, responded to this review

Dear GustavusAdolphus53, Thank you for your review. We are sorry that you didn't enjoy your Fourth of July weekend in Santa Fe. We have recently posted our schedule of in-house entertainment, promotions and local events on our website so our guests can select various activities during their stay. Please consider visiting us again. Doug Libby General Manager More 

Kilgore
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed one night here. The lobby is very impressive. We arrived early so the hotel was quick to stow our bags so we could go out for the morning to explore the town. The room itself was nice size complete with a sofa and view of the mountains. I would recommend. Staff was very attentive and personable. Location is perfect... More 

Was this review helpful? Yes 1
Samantha I, Executive Assistant to the General Manager at Eldorado Hotel & Spa, responded to this review

Dear Peggy R, Thank you for taking the time to review the Eldorado Hotel & Spa. We appreciate your comments with regard to our Staff being attentive and personable, convenient location, gorgeous restaurant with a wonderful breakfast and impressive lobby. I know that you have many different hospitality choices in the Santa Fe area and are truly appreciative of your... More 

South Houston, Texas
Level Contributor
1 review
5 of 5 stars Reviewed 2 weeks ago

We had our wedding at the Hotel St. Francis on 7/4/15 that is a sister property to the El Dorado. I am posting the review on the El Dorado site because our wedding planner Erika works out of the El Dorado property. We live in Texas and decided on a destination wedding in Santa Fe. I fell in love with... More 

Was this review helpful? Yes
Samantha I, Executive Assistant to the General Manager at Eldorado Hotel & Spa, responded to this review

Dear Kelly J, Thank you for taking the time to review the Eldorado Hotel & Spa. I am thrilled to hear you thoroughly enjoyed every moment of your Wedding at Hotel St. Francis. I have shared your wonderful compliments with Erika Martinez, Wedding Manager, Sal Morales, Banquet Manager, Katherine, Wedding Intern, A/V Audiovisual, and Nidah Spa Staff. Thank you for... More 

MS
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I spend a long weekend in Santa Fe for a conference. The city is lovely and worth visiting! The hotel has a wonderful location... only a few blocks away from the plaza but not in the middle of the hustle and bustle! Large hotel but very small check in/out area so if busy a long line would form and not... More 

Was this review helpful? Yes
Douglas L, General Manager at Eldorado Hotel & Spa, responded to this review

Dear JuliMS, Thank you for taking the time to review our hotel. We appreciate your comments about our charming staff, decor and convenient location. We are addressing the issue you mentioned with the conference check-in. Glad you were able to enjoy our restaurant and happy hour. Please consider us again the next time you are in Santa Fe! Sincerely, Doug... More 

Hotel Review Summarization

What travelers say

  • Old house(6)
  • Very friendly(5)
  • Great location(4)
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