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All 60 Santa Fe hotels

Eldorado Hotel & Spa

4.0 of 5 Hotel   |   309 W San Francisco St, Santa Fe, NM 87501 (Downtown)
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Ranked #18 of 60 hotels in Santa Fe
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Okvik1 New York City, New York
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714 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
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English first
New York City, New York
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The good: The location is excellent. It is very convenient to the square. The room was large and the bed was comfortable. Tthe staff in the restaurant was very friendly & accommodating. The Bad: The staff at reception was not up to the task and could have been a lot more attentive to guests that were waiting. The room was... More

Was this review helpful? Yes 8
Sedona, Arizona, United States
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We have been going to the Eldorado for about 10 years and have been always pleased....not this time! The room did not seem very clean ... the lobby does not have that same friendly feeling. The restaurant was not as good as it use to be....but the price of the room was still high...I realize it was Indian Market and... More

Was this review helpful? Yes 11
Grosse Pointe, Michigan
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

I was joining a friend to go to the Indian Market. I arrived before my friend and found that my friend did not put my name on the reservation. The desk clerk would not let me go to the room which I understood but she was questioning and confrontational. My friend came later and felt she was being admonished for... More

Was this review helpful? Yes 4
Samantha I, Guest Relations Manager at Eldorado Hotel & Spa, responded to this review

Dear Susan B, Thank you for taking the time to review us. I want to apologize for the tone of delivery you and your friend received by our Front Desk Agent with regard to your reservation. Guests always come first and should never receive anything less than first class treatment. I am pleased to hear that despite this incident, you... More

Warsaw, North Carolina
Contributor
12 reviews 12 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here one night, as we were passing thru Santa Fe. The lobby was ok, but nothing too fancy. Our room is ok, the carpet was worn thread bare in one area...certainly not what you expect for the price tag. We did have a small balcony where you could see the sunset. Overall, I would say it reminded us... More

Was this review helpful? Yes 14
Samantha I, Guest Relations Manager at Eldorado Hotel & Spa, responded to this review

Dear Summerw420, Thank you for your review on Trip Advisor. I am so sorry to hear you were dissatisfied with your stay. We are gearing up for large renovations, including all guest rooms, lobby and common areas. Please do come back and give us another chance. Sincerely, Samantha More

Senior Contributor
33 reviews 33 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location. Rooms are big and very nicely decorated. The staff is very accommodating and friendly. I'm allergic to feathers, the staff came and changed out my bed linens right away. So, if you love feather pillows and a big fluffy down comforter the room will make you very happy. The only complaint I have was my room was not... More

Was this review helpful? Yes 2
Samantha I, Guest Relations Manager at Eldorado Hotel & Spa, responded to this review

Dear MyAkitaBear, Thank you for taking the time to review us. I am pleased to hear our staff was accommodating and friendly. However, I apologize that your guest room was not properly cleaned on the second day. I will be sure to alert our Housekeeping staff to be more diligent in the cleanliness of our property. Should future travels bring... More

West Sacramento, California
Top Contributor
52 reviews 52 reviews
41 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here two nights, one as part of a business trip and one as a holiday. The El Dorado was terrific as a business hotel and pretty darn good as a vacation hotel (though it wouldn't describe it as a resort). The hotel does a lot of meeting business, and from the outside it is big. Inside, though, it has... More

Was this review helpful? Yes 3
Samantha I, Guest Relations Manager at Eldorado Hotel & Spa, responded to this review

Dear BoarderX, Thank you for taking the time to review us on Trip Advisor. I am so pleased to hear you enjoyed your stay with us. We are getting ready to renovate our guest rooms, in addition to other large renovations within our property. Should your travels bring you back to Santa Fe, please do come back to enjoy our... More

Tucson, Arizona
Contributor
13 reviews 13 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Last month was my first time to stay at the Eldorado Hotel & Spa. The hotel felt fresh and renovated, staff was friendly and the location is nearly as good as two other hotels which are only slightly closer to the main Plaza the focal point of the city. What wasn't okay? The staff was new, evidently due to an... More

Was this review helpful? Yes 1
SFDap, Manager at Eldorado Hotel & Spa, responded to this review

Dear ALAMOSMEXICO, Thank you for taking the time to review us on TripAdvisor. I am glad to hear that the hotel felt fresh and renovated. We will be continuing to renovate the hotel this fall and winter to also include the rooms. I am also glad to hear about the attitude of the staff. I am sorry to hear that... More

North Carolina
Top Contributor
83 reviews 83 reviews
7 hotel reviews
110 helpful votes 110 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This spa was friendly and not snooty as many I have found in my travels. From the minute I made my appointment, to walking through the door, I felt welcomed and immediately began to relax. The facilities are beautiful, well organized and again, providing a very peaceful environment. I treated myself to a hot stone, deep tissue massage, that I... More

Was this review helpful? Yes 1
Lisa D, Manager at Eldorado Hotel & Spa, responded to this review

Thank you for your review! I am so glad we met all your expectations. Keith is a wonderful therapist and I will be sure to share your review with him. Please visit us again next time you are in New Mexico! Lisa Downey Spa Director @ Nidah Spa Eldorado Hotel and Spa More

New York City, New York
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Eldorado Hotel is a very updated and excellent hotel. Check in process was very easy, they have a parking garage for your car and room service was very good. All around, I was very satisfied with my stay. Wifi in the room worked very well. My only criticism was that the business center was not working. I tried both... More

Was this review helpful? Yes
SFDap, Manager at Eldorado Hotel & Spa, responded to this review

Dear Thomasby, Thank you for tasking the time to review us. I am really glad to hear that you enjoyed your stay with us and that you have found your hotel of choice when visiting Santa Fe. I apologize for the issues in the business center. We will be switching out all the equipment and will be upgrading our services... More

Albuquerque, New Mexico
Contributor
13 reviews 13 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is an older hotel (as most are in the downtown area of Santa Fe). At check in, I waited quite a while in line while one person was helping the family before me. There were 2-3 other staff milling around, but no one offered to check me in. The hotel also charges $24 for parking (in comparison, La Fonda... More

Was this review helpful? Yes 12
SFDap, Manager at Eldorado Hotel & Spa, responded to this review

Dear kamjam, Thank you for taking the time to fill out a review regarding the Eldorado Hotel and Spa. I am sorry that you concerns with your experience with us. We will be addressing a lot of your concerns in our upcoming renovations to our guest rooms and public areas. I would love to have the opportunity to speak to... More

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Additional Information about Eldorado Hotel & Spa

Address: 309 W San Francisco St, Santa Fe, NM 87501
Phone Number:
Location: United States > New Mexico > Santa Fe > Downtown
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Eldorado Hotel & Spa 4*
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Also Known As:
Eldorado Hotel And Spa
Eldorado Hotel Santa Fe
Eldorado Santa Fe

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 Spa Hotel in Santa Fe #6 Business Hotel in Santa Fe #7 Luxury Hotel in Santa Fe #18 Romantic Hotel in Santa Fe #20 Family Hotel in Santa Fe
Hotel Class
Official Description (provided by the hotel)
Come to Eldorado Hotel and Spa, where award-winning luxury and unexpected delights set the stage for an enchanting visit.4 Diamond/4 Star Hotel located steps from the Santa Fe Plaza. Relaxing rooms, some with wood burning fireplaces. Superb cuisine at the Old House Restaurant. Exquisite drinks and fabulous apps at AGAVE Lounge. Ultimate pampering at Nidah Spa. ... more   less 
Number of rooms
219

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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