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Eldorado Hotel & Spa

4.0 of 5 309 W San Francisco St, Santa Fe, NM 87501
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Eldorado Hotel & Spa
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Eldorado Hotel & Spa
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794 reviews from our community

Traveler rating
    384
    218
    99
    50
    43
See reviews for
106
293
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts
1 review
2 of 5 stars NEW

I came with my wife as part of a vacation. They decided to hold a Keystone conference here. We wanted to make a trip out of it so we flew into Denver from Boston, and drove down to Santa Fe. I decided to have breakfast in the room the next morning because of the driving. I marked the time as... More 

Was this review helpful? Yes
Decatur, Texas
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We stayed here for thanksgiving what a mistake! Every time we went outside our room there was someone with a dog. There were dogs shut up in rooms barking. It was so bad that one time we were trying to get on the elevator and there was a woman getting off who was holding her dog. The dog jumped from... More 

Was this review helpful? Yes 4
Douglas L, General Manager at Eldorado Hotel & Spa, responded to this review

Dear Mark C, We appreciate your feedback regarding your stay with us over Thanksgiving 2014. We are sorry that you had a bad experience with other guest's dogs. We are a pet friendly hotel and encourage our guests to be courteous to others. Unfortunately, the way any of our guests behave towards another guest is not something we generally can... More 

San Juan Capistrano, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

With great sadness and morning I have to report that new ownership is simply Cheap! We have come here for the last 15 years during new years. I have always loved the ambiance and Santa Fe feel of this Hotel UNTILL now. It starts with I prefer club. They use to give us a big bag of Santa Fe Goodies... More 

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Denver, Colorado
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We rarely get the opportunity to stay in a hotel of this caliber. The last time was in 2013. After attending a family funeral, we decided to treat ourselves and check into this extraordinary hotel. We were attracted to the year round roof top swimming pool to reward our children for their sterling behavior under trying circumstances. As a family... More 

Was this review helpful? Yes 5
Samantha I, On behalf of the General Manager at Eldorado Hotel & Spa, responded to this review

Dear Frank V, Thank you for taking the time to review the Eldorado Hotel & Spa. I am thrilled to hear of your enjoyable stay. I will gladly pass along your wonderful compliments to our Staff. Our Employees take great pride in making our guests feel welcome. We look forward to welcoming you and your Family back during Spring Break.... More 

Richmond, Virginia
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I was at the El Dorado in January for a conference and was delighted by the ambiance and location of the property. This is a great hotel for its proximity to shopping and restaurants. The beds are comfortable and the amenities in the bathroom are quite nice. I was a bit surprised by the $24 per night parking fee--and it... More 

Was this review helpful? Yes 1
Samantha I, On behalf of the General Manager at Eldorado Hotel & Spa, responded to this review

Dear ladyrev484, Thank you for taking the time to review the Eldorado Hotel & Spa. I apologize that you were surprised by the overnight parking charge. Our garage is an underground, secure parking facility, with Security. Please do come back and visit after the enhancements are complete. We look forward to welcoming you back. Sincerely, Samantha I. Executive Assistant More 

Scottsdale, Arizona
Top Contributor
129 reviews 129 reviews
11 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for a business meeting my husband was attending. We had already spent a week in a condo while visiting with friends so I was ready for a bit of pampering. My husband was on a conservation tour and I needed to check out of the condo so the front desk was very accommodating in allowing me to... More 

Was this review helpful? Yes 1
Douglas L, General Manager at Eldorado Hotel & Spa, responded to this review

Dear 14Art14Trout, Thank you for your nice review. I'm sorry we didn't have someone available to seat you for breakfast on your last day. Please come back and visit us again soon! More 

Albuquerque, NM
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We planned a weekend getaway to Santa Fe for our first Valentine's Day as a married couple and to celebrate my birthday. We had a fabulous time staying at the El Dorado. The customer service was outstanding. Even though part of the hotel was under restoration you could not tell. The hotel is completely sold out for the Valentine's Day... More 

Was this review helpful? Yes
Samantha I, On behalf of the General Manager at Eldorado Hotel & Spa, responded to this review

Dear RuthnSeth, I want to thank you for choosing the Eldorado Hotel & Spa to celebrate your Birthday and Valentine's Day. I am thrilled to hear of your fabulous visit. I will gladly pass along your lovely compliments to our Staff; "The customer service was outstanding!". Please do come back and visit us again in the near future. Sincerely, Samantha... More 

Santa Fe, New Mexico
1 review
5 of 5 stars Reviewed 2 weeks ago

I recently spent several nights at the Eldorado with my wife and kids. The location is great, but the best part was that the hotel staff was really nice and accommodating. The restaurant and lounge are both great and the hotel has all of the amenities you might need. The room we had was comfortable, spacious, and clean. I would... More 

Was this review helpful? Yes
Samantha I, On behalf of the General Manager at Eldorado Hotel & Spa, responded to this review

Dear Nicholas P, Thank you for taking the time to review the Eldorado Hotel & Spa. I am thrilled to hear of your enjoyable visit. I will gladly pass along your positive compliments to our Staff. Please do visit us again with your family. We look forward to welcoming you back. Sincerely, Samantha I. Executive Assistant More 

phoenix, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed here for a week in January because it was recommended hotel for a meeting I was attending. What a cool place. It has a bit of a cozy lodge feel. The resturaunts serves an outstanding buffet for breakfast (the only better one I have had is at the Hilton in Vienna ) the rooms are nicely sized and... More 

Was this review helpful? Yes
Samantha I, On behalf of the General Manager at Eldorado Hotel & Spa, responded to this review

Dear Jeanine Margare... C, Thank you for taking the time to review us. I am thrilled to hear of your enjoyable stay while attending a meeting. I will gladly pass along your positive comment to our Staff, “Most importantly, the customer service is above the bar”. Our Employees take great pride in making our guests feel welcome. We look forward... More 

Navajo Dam, New Mexico, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We planned a half business and half pleasure weekend in Santa Fe New Mexico. We had some friends recommend the Eldorado Hotel and Spa in the downtown area. The booking process was easy fast and honest. When we booked they did tell us the Hotel would be under part restoration. However they did assure us it would not be a... More 

Was this review helpful? Yes
Douglas L, General Manager at Eldorado Hotel & Spa, responded to this review

Dear Larry, Thank you for your helpful comments about our hotel, Nidah Spa, and Old House restaurant. I'm pleased you had a fabulous time here. I'm also grateful that our seafood passed your discriminating Boston taste test. Our chef, Tony Smith is from the other side of the pond in London, and he says he grew up eating a lot... More 

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Additional Information about Eldorado Hotel & Spa

Address: 309 W San Francisco St, Santa Fe, NM 87501
Phone Number:
Location: United States > New Mexico > Santa Fe > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Eldorado Hotel & Spa 4*
Number of rooms: 219
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Also Known As:
Eldorado Hotel And Spa
Eldorado Hotel Santa Fe
Eldorado Santa Fe
Hotel Style:
#7 Spa Hotel in Santa Fe
#7 Luxury Hotel in Santa Fe
#9 Business Hotel in Santa Fe
#24 Romantic Hotel in Santa Fe
#25 Family Hotel in Santa Fe

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