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Eldorado Hotel & Spa

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309 W San Francisco St, Santa Fe, NM 87501
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Eldorado Hotel & Spa
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Eldorado Hotel & Spa
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898 Reviews from our TripAdvisor Community

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    120
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (195)
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  • All months
    (898)
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    (225)
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    (246)
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    (187)
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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This is a larger hotel that is suitable for conferences. However, with that said, this was a very quiet and peaceful hotel. We had a regular room with a king sized bed. The room was clean and about double the size of any other regular, non suite room. We had breakfast one day in the hotel restaurant, it was very... More 

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Newburgh, Indiana
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here again because of the rate associated with the convention we attended. It seems the hotel has cleaned itself up since our last stay. The concierge was very informed about the restaurants and willing to answer questions. The hotel seemed to be cleaner although I couldn't pinpoint what they'd done differently .....new linens and paint perhaps. I didn't... More 

Was this review helpful? Yes
Samantha I, Executive Assistant to the General Manager at Eldorado Hotel & Spa, responded to this review

Dear islandgirl66Indiana, Thank you for taking the time to review the Eldorado Hotel & Spa. We treasure all of our guests, especially our repeat guests. I am thrilled to hear of your positive experiences with Concierge, in addition to enjoying the Old House Restaurant and our bars. We know you have many options when staying in Santa Fe, and are... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Short visit to escape the Arizona heat. If you are looking for a hotel with a Southwest feel and is close to the main square this is it. Room was clean, service was very good and it is only a short two block walk to the square. It is not a five star with a huge pool and grounds but... More 

Was this review helpful? Yes 1
Samantha I, Executive Assistant to the General Manager at Eldorado Hotel & Spa, responded to this review

Dear Raymond L, Thank you for taking the time to review the Eldorado Hotel & Spa. I am thrilled to hear of your positive experiences with our Staff, enjoyed our guest room and location. I know that you have many different hospitality choices in the Santa Fe area and are truly appreciative of your business. I look forward to welcoming... More 

Amarillo, TX
Level Contributor
157 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 stars Reviewed 1 week ago

... but after that it goes down hill. The rooms are decent but windows and doors allow a lot of noise both from outside as well as hallway. This is especially problematic when your room faces the alley and they are dumping trash bottles at midnight! Agree with other posts that the staff tends to be fairly blasé. Also, the... More 

Was this review helpful? Yes 2
Douglas L, General Manager at Eldorado Hotel & Spa, responded to this review

Dear Ray_Doc, We appreciate your feedback about our hotel and apologize that we fell short of your expectations. I will address the issues you had about the late night noise, wifi, and service you received. We continue to strive for excellence at the Eldorado Hotel & Spa and take your comments seriously. Thank you for your business. Sincerely, Doug Libby... More 

white plains new york
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel has a lovely location within walking distance to most museums, the Plaza, and great restaurants. The hotel Itself could use some renovating especially the fitness center. It was small and some of the machines were not in working order.The rooms are nice and although our room was not made up until 3:00 in the afternoon , was very... More 

Was this review helpful? Yes 2
Douglas L, General Manager at Eldorado Hotel & Spa, responded to this review

Dear LadyJFH, Thank you for taking the time to write and let us know how much you enjoyed your here at the Eldorado Hotel & Spa. We are very proud of our beautiful location and close proximity to the Santa Fe Plaza for our guests. We appreciate you also making us aware of the condition of some of the machines... More 

Durham, United Kingdom
Level Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 1 week ago

This was a 2-night stay for a business gathering. I've visited Santa Fe several times before but this was my first time in the Eldorado. Overall, I was disappointed Positives - location, friendly staff Negatives - the cost (including 24 dollars/night for parking), a problem with access to Outlook Express which meant that I could receive, but not send, emails... More 

Was this review helpful? Yes 3
Douglas L, General Manager at Eldorado Hotel & Spa, responded to this review

Dear Guest, Thank you for sharing with us about your recent experience here at the Eldorado Hotel & Spa and giving us an opportunity to respond. We are delighted to hear that you enjoyed our location and friendly staff. Your experience with the Internet connection is certainly not the quality of customer service we strive to provide for our guests... More 

San Juan Capistrano, California
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Check-in could have been better handled....seems they do not allow check in prior to 4:00 PM, and we had to make a room change to extend our last night. That change was awkward, but otherwise, very lovely place to rest and relax! Food was excellent in dining room.

Was this review helpful? Yes 1
Douglas L, General Manager at Eldorado Hotel & Spa, responded to this review

Dear Peggy E, We are pleased that you stayed with us and had a lovely, relaxing visit. I'll pass on your feedback about your excellent dining experience in our Old House restaurant. We will also find a better solution to expedite check-in efficiency. I'm also happy to see you liked your "deluxe" king room balcony areas and views Please consider... More 

New York City, New York
Level Contributor
41 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

What Eldorado has going for it is that is probably the most centrally located business hotel in Santa Fe, a stone's throw away from the Plaza. However, that's pretty much where the distinction ends. There are Inns and B&Bs with much more character in this area, and there are no real reasons to stay there unless you're there for a... More 

Was this review helpful? Yes 5
Douglas L, General Manager at Eldorado Hotel & Spa, responded to this review

Dear Wanderwoman27, Thank you for taking the time to write a review. We are glad that you liked our location but apologize that you did not enjoy your stay. We want all of ours guests to have an enjoyable experience at our hotel. Regarding the pool, we don't advertise ourselves as a resort and have tried to describe the size... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Very clean rooms, and friendly staff. Clise to everything. Recommended highly. Thank you, our family had a wonderful stay. We will be back many more times and will let all our friends and family know about our amazing experience.

Was this review helpful? Yes 1
Douglas L, General Manager at Eldorado Hotel & Spa, responded to this review

Dear Audrey M, Thank you for your nice review. We are so pleased that your room was very clean, and our staff was friendly. We are grateful that you will highly recommend the Eldorado Hotel and Spa to your friends and family. It was our pleasure to serve you for your wonderful stay. We look forward to your return visit!... More 

Portland, Oregon
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Let's start with the kiddie pool. It is tiny and there are, COUNT THEM, 5 loungers. That's it. 5! That's not a resort. That's a Super 8 motel. The restaurant is marginal at 5-star prices. The rooms are dark and dreary with too-soft beds. Not a great experience, certainly for the $$$.

Was this review helpful? Yes 4
Douglas L, General Manager at Eldorado Hotel & Spa, responded to this review

Dear SailingAtLast, Thank you for taking the time to write a review. We are sorry that you did not enjoy your stay. We want all of ours guests to have an enjoyable experience at our hotel.. Our food and beverage director will discuss your feedback regarding service in the restaurant and I'll share your other comments with our team. Regarding... More 

Hotel Review Summarization

What travelers say

  • Old house(6)
  • Very friendly(5)
  • Great location(4)
Questions? Get answers from hotel staff and past guests. Ask a question

927 photos of this hotel

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Room/suite (44)
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The Hotel (275)

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Hotel & grounds (46)
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View from room (4)
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