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All 60 Santa Fe hotels

Eldorado Hotel & Spa

4.0 of 5 Hotel   |   309 W San Francisco St, Santa Fe, NM 87501 (Downtown)
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77%
Ranked #18 of 60 hotels in Santa Fe
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
MyAkitaBear
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710 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
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English first
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great location. Rooms are big and very nicely decorated. The staff is very accommodating and friendly. I'm allergic to feathers, the staff came and changed out my bed linens right away. So, if you love feather pillows and a big fluffy down comforter the room will make you very happy. The only complaint I have was my room was not... More

Was this review helpful? Yes 1
West Sacramento, California
Senior Contributor
41 reviews 41 reviews
38 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here two nights, one as part of a business trip and one as a holiday. The El Dorado was terrific as a business hotel and pretty darn good as a vacation hotel (though it wouldn't describe it as a resort). The hotel does a lot of meeting business, and from the outside it is big. Inside, though, it has... More

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Tucson, Arizona
Contributor
13 reviews 13 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Last month was my first time to stay at the Eldorado Hotel & Spa. The hotel felt fresh and renovated, staff was friendly and the location is nearly as good as two other hotels which are only slightly closer to the main Plaza the focal point of the city. What wasn't okay? The staff was new, evidently due to an... More

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SFDap, Manager at Eldorado Hotel & Spa, responded to this review

Dear ALAMOSMEXICO, Thank you for taking the time to review us on TripAdvisor. I am glad to hear that the hotel felt fresh and renovated. We will be continuing to renovate the hotel this fall and winter to also include the rooms. I am also glad to hear about the attitude of the staff. I am sorry to hear that... More

North Carolina
Top Contributor
83 reviews 83 reviews
7 hotel reviews
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed 1 week ago

This spa was friendly and not snooty as many I have found in my travels. From the minute I made my appointment, to walking through the door, I felt welcomed and immediately began to relax. The facilities are beautiful, well organized and again, providing a very peaceful environment. I treated myself to a hot stone, deep tissue massage, that I... More

Was this review helpful? Yes 1
Lisa D, Manager at Eldorado Hotel & Spa, responded to this review

Thank you for your review! I am so glad we met all your expectations. Keith is a wonderful therapist and I will be sure to share your review with him. Please visit us again next time you are in New Mexico! Lisa Downey Spa Director @ Nidah Spa Eldorado Hotel and Spa More

New York City, New York
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Eldorado Hotel is a very updated and excellent hotel. Check in process was very easy, they have a parking garage for your car and room service was very good. All around, I was very satisfied with my stay. Wifi in the room worked very well. My only criticism was that the business center was not working. I tried both... More

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SFDap, Manager at Eldorado Hotel & Spa, responded to this review

Dear Thomasby, Thank you for tasking the time to review us. I am really glad to hear that you enjoyed your stay with us and that you have found your hotel of choice when visiting Santa Fe. I apologize for the issues in the business center. We will be switching out all the equipment and will be upgrading our services... More

Albuquerque, New Mexico
Contributor
13 reviews 13 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is an older hotel (as most are in the downtown area of Santa Fe). At check in, I waited quite a while in line while one person was helping the family before me. There were 2-3 other staff milling around, but no one offered to check me in. The hotel also charges $24 for parking (in comparison, La Fonda... More

Was this review helpful? Yes 10
SFDap, Manager at Eldorado Hotel & Spa, responded to this review

Dear kamjam, Thank you for taking the time to fill out a review regarding the Eldorado Hotel and Spa. I am sorry that you concerns with your experience with us. We will be addressing a lot of your concerns in our upcoming renovations to our guest rooms and public areas. I would love to have the opportunity to speak to... More

McKinney, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The accommodations at the Eldorado Hotel and Spa were clean and comfortable with a very accommodating staff. The hotel is dog friendly and has a lively bar. The best part of the hotel is it's location, only a couple of blocks from the Santa Fe square which has nightly entertainment during the summer.

Was this review helpful? Yes
SFDap, Manager at Eldorado Hotel & Spa, responded to this review

Dear JIB2014, Thank you for taking the time to review us. I am glad to hear that you have found your hotel of choice for your visits to Santa Fe. I hope that you can return in the not so distant future. Sincerely, Max More

San Antonio, Texas
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a wonderful stay here, comfortable room, and the location is wonderful! Located at the edge of downtown & perfect walking distance to everything in that area, we loved the location of the hotel. We would definitely recommend this hotel to anyone traveling to the area.

Was this review helpful? Yes
SFDap, Manager at Eldorado Hotel & Spa, responded to this review

Dear EVEllis, Thank you for taking the time to review us. I am glad to hear that you have found your hotel of choice for your visits to Santa Fe. I hope that you can return in the not so distant future. Sincerely, Max More

Florida
Top Contributor
78 reviews 78 reviews
27 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had a conference at this hotel- which has seen some better days. Justin is the front desk supervisor and is the epitome of graciousness and hospitality; however, many of the other front desk and concierge personnel need some additional training. A new housekeeper, Edward B., also had customer service in mind and will go far in the business. The... More

Was this review helpful? Yes 13
SFDap, Manager at Eldorado Hotel & Spa, responded to this review

Dear Karin23320, Thank you so much for taking the time to review us. I am so glad that we had a few of our staff members exceed your expectation. We are having a housekeeping meeting today and I am so glad that I will be able to share this with the team and Edward B. I am also happy to... More

Houston, Texas
Top Contributor
148 reviews 148 reviews
24 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice hotel only a block from the plaza. Beautifully decorated rooms with lots of amenities. There is a nice restaurant in the lobby and spa services which we did not use. The location, however, is fabulous.

Was this review helpful? Yes
SFDap, Manager at Eldorado Hotel & Spa, responded to this review

Dear gbwcs, Thank you for your review. I am glad that you found the location to be fabulous. I am also glad that you liked the Old House restaurant. I am looking forward to welcoming you back to the Eldorado Hotel and Spa in the not so distant future. Sincerely, Max More

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Additional Information about Eldorado Hotel & Spa

Address: 309 W San Francisco St, Santa Fe, NM 87501
Phone Number:
Location: United States > New Mexico > Santa Fe > Downtown
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Eldorado Hotel & Spa 4*
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Also Known As:
Eldorado Hotel And Spa
Eldorado Hotel Santa Fe
Eldorado Santa Fe

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 Spa Hotel in Santa Fe #6 Business Hotel in Santa Fe #7 Luxury Hotel in Santa Fe #17 Romantic Hotel in Santa Fe #18 Family Hotel in Santa Fe
Hotel Class
Official Description (provided by the hotel)
Come to Eldorado Hotel and Spa, where award-winning luxury and unexpected delights set the stage for an enchanting visit.4 Diamond/4 Star Hotel located steps from the Santa Fe Plaza. Relaxing rooms, some with wood burning fireplaces. Superb cuisine at the Old House Restaurant. Exquisite drinks and fabulous apps at AGAVE Lounge. Ultimate pampering at Nidah Spa. ... more   less 
Number of rooms
219

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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