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BEST WESTERN PLUS Inn of Santa Fe

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3650 Cerrillos Road, Santa Fe, NM 87507
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BEST WESTERN PLUS Inn of Santa Fe
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BEST WESTERN PLUS Inn of Santa Fe
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453 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mill Creek, Washington, USA
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed yesterday NEW

This BW Plus offered a large room with a king bed and the night stay was very quiet for a hotel on a main business arterial. We only needed one night stay and we slept well. The breakfast was pleasant. So we achieved our goal of having a restful night, good coffee and a light breakfast and we were on... More 

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Prescott, Arizona
Contributor
20 reviews 20 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

We enjoyed our stay here. The rooms were clean and well appointed. Though it is a few miles from the old town Plaza, we chose it for that reason. We spent two nights at a hotel on the Plaza and found it too crowded and too many people all over the place. By staying a few miles away, we were... More 

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Camp Verde AZ, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

Bad beds - broken down matriseses on side, lots of noise, Bath tub didn't drain, Breakfast was fair and mostly hot when it should be. Rate this hotel as rock bottom of the chain, needs to be closed and replaced with a motel 6.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review

Dear Darwin, We are truly sorry we failed to meet your expectations during your stay this past weekend. We replaced all of our beds in 2010 and have checked the one in your guest room and have found it in good condition. I am surprised you elected to stay all three nights if you found our hotel to be a... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

i had never stayed at a BW before and was a bit reluctant, as I did not make the reservations. This is a terrific hotel, great staff, clean rooms, nice breakfast, very nice southwest ambiance. I stayed 2 nights. My wife worked as a manager for Marriott hotels for many years and is very critical of the hotels we stay... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Cremona, Alberta
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Old and noisy...While a pet friendly hotel, the staff does not appear to be! Housekeeping accused our dog (a labrador retriever) of "wetting the bed" and therefore did not change the top bed spread/cover on one of our beds which was terribly stained...Our dog does not wet the bed! This stain was obviously from a previous guest as the bed... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review

Thank you for taking the time to respond to Trip Advisor regarding your stay with us last week. We are truly sorry we failed to meet your expectations. Our property has gone through major renovations these past several years and we are proud of our southwest style decor throughout the property. We do apologize for our staff assuming the dog... More 

Evanston, Illinois
1 review
4 of 5 stars Reviewed 1 week ago

It was so nice experience with best western Santa Fe New Mexico.Me and my family enjoyed at maximum the family Room,Sauna,and swimming pool,The break fast was delicious. The only thing I thing is missing is the shower at the swimming pool and large towels as well.I will visit Best western Santa Fe on my next trip. Guadalupe Orozco Sr My... More 

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Small rooms, website states 5-10 minutes from old town, that's a stretch, figure 20-30 minutes most days. I would rate this on the low end of a Plus. It may be worth the extra cost to be closer to the action. CDT traveling by car from Walnut Creek, CA

Was this review helpful? Yes 1
jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review

Thank you for your comments regarding your recent stay with the Best Western Plus Inn of Santa Fe. We are located 4.5 miles and 13 minutes away, according to Google, from the Downtown Plaza. Heavy traffic can push this up a bit, but downtown is a straight shot down Cerrillos Road from the hotel. Sincerely, John Nygaard General Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Spacious rooms, beautiful location, excellent service, reasonably priced! We enjoyed the breakfast and the professional and courteous personnel. Would definitely stay here again! We like that it is pet friendly too, even though we didn't have our pets with us this trip.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Once again this Best Western took some of the sting of being away from my family away with their great customer service. After working a particularly frustrating day I was surprised to open the door to my room and find a jacuzzi at the foot of my bed. They had upgraded my room at the same rate as a regular... More 

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Castle Rock, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

The check in was fast, pets were free(like), and the room was clean, well stocked with clean towels, soap and coffee. All personnel that I came in contact with were very customer service orientated. The swim pool was excellent and the fitness center was great.

Review collected in partnership with Best Western

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