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Holiday Inn Express

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3450 Cerrillos Road, Santa Fe, NM 87507
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Holiday Inn Express
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Holiday Inn Express
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165 reviews from our community

Traveler rating
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    33
    23
    11
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express
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Northallerton, United Kingdom
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed September 10, 2014

The hotel appeared a little dated and had a musty smell. Desk clerk unsure of what was available locally to walk to for something to eat. Space limited for breakfast,and staff needed to be requested to top up supplies of cutlery and napkins.

Was this review helpful? Yes 1
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review

Dear Holli_Dayze, Thank you for taking the time to provide us with your feedback, as we truly value it and take them as opportunities to grow. I am very sorry for any inconvenience you have been incurred during your stay. This is not acceptable to our standards and I will take measures to correct this. I hope you will give... More 

2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 2, 2014

I paid 200 dollars for room. Gave me smoking room when paid for non smoking room with two small children. Ended up getting extremely sick in the morning because I am allergic to smoke. Refrigerator did not work and they tried to fix it and it ended up freezing all of my food. Found a hotel down the street with... More 

Was this review helpful? Yes
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review

Dear belken, We appreciate you taking the time to provide us feedback on our services and facilities, as we truly value these and take them as opportunities to improve. I apologize for any inconvenience you may have been incurred during your stay. We are a 100% smoke free hotel and have high penalties for smoking in our rooms. However, there... More 

Casa Grande, Arizona
Top Contributor
57 reviews 57 reviews
13 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed September 1, 2014

The Holiday Inn Express in Santa Fe is not close to Old Town, but it is near the newer shopping center with local stores and many restaurants. The freeway to Albuquerque is near this end of town.The desk clerk was very helpful and told us about a great restaurant nearby, the Blue Corn Cafe, and how to get there. Rooms... More 

Was this review helpful? Yes 7
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review

Dear SPhillips_55, Thank you for choosing our Holiday Inn Express Santa Fe to host you in our 'City Different'! We are confident we will continue having you as return guests and continue to provide the best of service. We look forward to your next visit! Ale Rodriguez Hotel General Manager More 

Weatherford, Oklahoma
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 31, 2014

Rooms are very clean, beds are very comfortable, tv, microwave, and mini fridge in the room. Good water pressure in the shower. Over all this is the best hotel I've stayed at in Santa Fe thus fare. The price is right as well! Location is good to.

Was this review helpful? Yes 8
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review

Dear Ljames7, Thank you for taking the time to compliment our Holiday Inn Express Santa Fe's services! We are glad you found our services to exceed your expectations. We look forward to your next visit! Ale Rodriguez Hotel General Manager More 

Dallas, Texas
2 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 21, 2014

I have stayed several times at this Holiday Inn Express, while visiting kid in college. It is a nice, clean property...standard fare as far as hotel rooms go, but free wifi, microwave and refrig in room is a nice addition. Breakfast is good (they have the pancake machine!) with plenty of seating. Staff (especially Chris, didn't see him on our... More 

Was this review helpful? Yes 9
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review

Dear jenn587, Thank you for your loyalty to our Holiday Inn Express Santa Fe. We are glad to host you every time! I hope you have enjoyed our recent changes to our Breakfast Bar, such as turkey sausage, Chobani Greek yogurt, wheat English muffins, etc.; and our rooms, including new carpet, new beds, new bathroom tiles, and new paint!. We... More 

Frisco, Texas
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed August 18, 2014 via mobile

The building has seen better days. Corridors are dingy and have unpleasant odors. The suite was a basic room with a hide a bed. The room looked as though several attempts were made to renovate it, but the craftsmanship was very poor. The room however, was very clean and all amenities were well stocked. The breakfast area was very clean... More 

Was this review helpful? Yes
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review

Dear Charles V, Thank you for taking the time to provide us feedback about your stay. We greatly value our guest's comments and take them as opportunities to keep improving our services. You will be happy to know we are currently installing brand new carpet in all our rooms and will be ready for you on your next visit! Ale... More 

San Antonio, Texas
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 12, 2014

This property used to be a Travelodge and it still looks like one. Holiday Inn Express needs to overhaul this property and bring it up to the standards of the brand. Shabby rooms, dusty floors and carpets, and tired looking bathrooms. Had a lot of trouble with the WiFi. Also, you cannot walk to any of the old Santa Fe... More 

Was this review helpful? Yes
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review

Dear BlackJack2001, Thank you for taking the time to share your thoughts and concerns. I am sorry to hear your expectations were not met with our property. We have started our renovation projects and will continue through out the year. I trust you will find many positive changes on your next visit. Ale Rodriguez Hotel General Manager More 

Lindale, Texas
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 10, 2014

The staff at this hotel was wonderful & helpful. I would certainly do a return. The breakfast was well stocked & really good & had a good variety. I will definitely recommend it to my friends. I hope they will get a new shuttle bus.

Was this review helpful? Yes 8
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review

Dear Judy F, Thank you very much for taking the time to compliment our Holiday Inn Express Santa Fe and our team! We look forward to your next visit! Ale Rodriguez Hotel General Manager More 

El Paso
Top Contributor
117 reviews 117 reviews
22 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed August 9, 2014

It has been several months since visiting the Holiday Inn, in Santa Fe, NM. I am pleased to say that the location is well maintained and the staff from check in to check out was great. The free breakfast is very good for motel food.

Was this review helpful? Yes 7
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review

Dear TimWW_ELP, We really appreciate you taking the time to recognize our Team's efforts to ensure our guests are happy with our services. We appreciate your loyalty to our Holiday Inn Express Santa Fe. We look forward to your next visit! Ale Rodriguez Hotel General Manager More 

Santa Fe
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 8, 2014

The staff at the hotel is what makes it. You can't beat the customer service and the sincere friendliness. The hotel has good energy and is a good place to stay the night or a week. Places to eat are close by. I would definitely stay here again.

Was this review helpful? Yes 9
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review

Dear moreandale, Thank you for choosing our Holiday Inn Express Santa Fe to host your visit! We are pleased to hear you found our team to be friendly and with positive attitude. We have a great team I place that is always eager to ensure our guests' satisfaction and comfort. We look forward to your next visit! Ale Rodriguez Hotel... More 

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