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Holiday Inn Express

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3450 Cerrillos Road, Santa Fe, NM 87507
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Holiday Inn Express
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176 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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All months
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel looks nice from the outside but once inside, it is confusing. The lobby was awkward...and hot - uncomfortably hot. The hallway to the rooms was also hot - and the color palette seems outdated. Open the door to the room and it was laid out really weird. The bed is at the far end of the room, the... More 

Was this review helpful? Yes
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear E2M-coach, We appreciate your comments and appreciate you staying with us at our property. Guest related matters are taken seriously and will make sure that with our on going renovation, we may assess the opportunities accordingly. We expect to soon be having the opportunity of hosting you again and allowing us to redeem from this experience. Best regards! GM More 

Houston, TX
Level Contributor
234 reviews
225 hotel reviews
common_n_hotel_reviews_1bd8 443 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Have stayed here 4 times before "only" because it is the only IHG property in Santa Fe, & we want to collect the points. Unfortunately, it is no longer worth it & we won't return. The property is DEFINITELY showing its age & needs attention. Same dirty carpet in the hallways as our last visit. When will the owners rip... More 

Was this review helpful? Yes
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear smvhou, As part of IHG, we strive to best serve our guests, by providing a comfortable stay, besides having the opportunity of assisting you during your visit. We are truly sorry for the inconvenience experienced during your stay and would like to share that as part of our ongoing renovation, matters mentioned by you; besides other changes required; are... More 

Travelers are raving about these Santa Fe hotels

Denver, CO
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

I notice there were several hotels in the same price range but I went with HIE bc I have stayed at others. This location is older, hallway is musky smelling, rooms should be cleaner. For the price it is not worth it. As far as positive there is plenty of parking, easy access to highway, fridge in room. Bring your... More 

Was this review helpful? Yes
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear sdhcol30, We appreciate your stay at our property and take your comments into serious consideration, for further attention on the opportunities, I would greatly appreciate you contacting us and further sharing your experience at our property, so we may address the matters accordingly, in order to have the opportunity of hosting you in the future. Please feel free to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I would like to first start off by saying I work in the communication industry, I typically spend 2 weeks at a time away from home and in a hotel. Impressed doesn't even begin to explain my feelings for this hotel, from the manager Alex to the front desk girls Heather and Amber I have been made to feel respected... More 

Was this review helpful? Yes 1
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear Jeffrey, We really appreciate your comments, and look forward to soon have you back at our property, hoping your next stay may be as pleasant as have the rest. Regards! GM More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I would like to start off by saying all the staff go the extra mile to make your stay as comfortable as possible, I work in the communication industry, so I spend most of the year in a hotel, I tend to move from hotel to hotel even if I'm in the same area for an extended time. Same place... More 

Was this review helpful? Yes 2
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

I'll never stay here again, once was enough. I went to the front desk after breakfast because my card didn't work in the door. I asked Amber if I had the correct room. She said "yes", and reprogrammed my card. I returned to my room on the third floor, and once again could not open the door. Back to the... More 

Was this review helpful? Yes
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear Guest222222, We are truly sorry to hear about this situation during your stay with us. Available tools do allow us to double check and confirm in-house guests' information and strive to have them used in order to appropriately address key cards for corresponding rooms. Please receive our sincere apology for this inconvenience and hope you may soon be back... More 

Wimberley, Texas
Level Contributor
135 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed May 27, 2015

I am a member of IHG and stay in IHG affiliated hotels whenever possible. Most of those are Holiday Inn Express. This hotel is definitely showing its age. The sink drain ran slow and it sounded like we were going to fall into the room below us when we stepped into the tub. We addressed these issues with the staff... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear lowemanc, Thank you for your recent stay with us and reviewing our property. I am really sorry to hear that the experience in our hotel was not a satisfying one. I especially regret that the drainage system was not properly working. Be assured that this will be addressed to the management so appropriate actions can be taken. I hope... More 

Golden, Colorado
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 26, 2015

We stayed at the Holiday Inn Express whenever we are on the road, and usually are pretty impressed. This hotel, however, is really showing its age. The room we stayed in, 229, was shabby overall with badly worn carpet and extremely dated design. On the plus side, the staff was very attentive and the morning breakfast well stocked.

Was this review helpful? Yes 1
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear Mike M, We appreciate your comments on regards to your stay. As part of our on going renovation, we will focus on the opportunity areas mentioned by you, hoping you may soon visit our city again and allow us to host you once again. HIE MGR More 

Heber City, Utah
Level Contributor
93 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed May 25, 2015

Not easy being an employee in a busy economy hotel over a holiday weekend. Kids running around, more folks in guest rooms than a typical weekend, and breakfast gets hammered. Staff plowed through with smiles and energy. Impressive crew!

Was this review helpful? Yes 2
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear jmik66, We really appreciate you visiting our property in beautiful Santa Fe, and hope to soon be hosting you back, allowing us to make your stay as enjoyable as it was last time. HIE General Manager More 

IL
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 13, 2015

I recently moved to Santa Fe and stayed here five nights in transition. Staff couldn't have been more helpful, especially Alex, the manager. Clean through out. Very quiet at night. Well maintained breakfast bar.

Was this review helpful? Yes 2
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear Kay749, We are pleased to hear about your stay and appreciate your comments and loyalty. We sure hope you may continue visiting us or any of our sister properties. Welcome to Santa Fe! More 

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