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Holiday Inn Express

2.5 of 5 3450 Cerrillos Road, Santa Fe, NM 87507
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Holiday Inn Express
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Holiday Inn Express
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155 reviews from our community

Traveler rating
    48
    46
    28
    23
    10
See reviews for
33
48
10
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sugar Land, Texas
Senior Contributor
26 reviews 26 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Spent two nights at this property. Staff was extremely attentive to our needs and recognized us by name each time we crossed the lobby. They could use a bit more experience understanding and recommending some of the local establishments. But they were never afraid to engage the internet to answer a question. Very clean.

Was this review helpful? Yes 2
Divide, Colorado
Senior Reviewer
6 reviews 6 reviews
1 of 5 stars Reviewed January 17, 2015

We stayed here in October of 2014. We had used our rewards points for this stay and it was to be a free stay for 2 nights. We had to give our credit card number to hold the room (so they said). All went fine and the staff treated us great, but a few weeks after the stay, I was... More 

Was this review helpful? Yes 1
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review

Dear Rick Z, We apologize for any inconvenience you may have been incurred regarding the billing of your room. This is not an acceptable practice to our property and I am truly sorry. I would like the opportunity to make this right. I would really appreciate it if you could contact me directly at 505-474-7570 or via email at ale@finehospitality.com.... More 

Senior Contributor
37 reviews 37 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 6, 2015

The staff bad super nice and helpful. We needed to check in early and they didn't have any issues with that. Room was clean bed was comfortable. Internet was stable and easy to connect. I definatly would stay here again.

Was this review helpful? Yes 3
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review

Dear Cleveland W, Thank you for choosing our Holiday Inn Express Santa Fe to host your visit while in our 'City Different'. We appreciate you taking the time to compliment our team's efforts to ensure our guests' comfort, and our property's facilities. We look forward to your next visit! Ale Rodriguez Hotel General Manager More 

Cape Cod, Massachusetts
Top Contributor
118 reviews 118 reviews
29 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed January 2, 2015

We are traveling from MA to AZ, stopping at Holiday Inn Express properties each night (except for one mediocre Hilton Garden Inn) along the way. This one was selected for points and price for three nights. Compared to the seven previous stops is was not at the top of the list. Older property, really small and outdated rooms. Terribly noisy... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear Nancy011351, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. It sounds like we fell below your expectations. Please accept our sincere apologies for any inconvenience these issues may have caused you. We take... More 

Louisiana
Contributor
19 reviews 19 reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed December 12, 2014

We had planned a 2 night stay....but checked out the following day. Room was EXTREMELY small for two people.. When someone was sitting in the desk chair there was no way to pass without them getting up...the desk chair was torn and worn on edges...hairdryer didn't work...bed ..okay...but with the condition of the room and property ....made us wonder just... More 

Was this review helpful? Yes 1
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review

Dear filegumbo, We apologize for any inconvenience you may have been incurred during your stay. By the end of August 2014 we finished remodeling our rooms, including brand new mattresses, new carpet, new wall treatments, and new bathroom tile. We will continue in 2015 with remodeling the hallways and new furniture in our rooms. I am sorry to hear the... More 

Madison, Wisconsin
Top Contributor
127 reviews 127 reviews
49 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed November 19, 2014

My wife and I stayed here 3 nights in October before heading to the Balloon Fiesta. Hotel is your basic HIE which is good as you know what to expect. Room was clean and safe. Bed was comfortable and was able to get a good nights sleep. Breakfast is standard fare and thats good. Front desk staff was very good... More 

Was this review helpful? Yes 4
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review

Dear Dennis M, thank you for choosing our Holiday Inn Express Santa Fe to host your visit. We appreciate you taking the time to compliment our property's services. We are always pleased to know that our guests' expectations are met with our brands. We look forward to your next visit! Ale Rodriguez Hotel General Manager More 

Tucson
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed October 27, 2014

Several years ago I wrote a favorable review of the Holiday Inn Express on Cerrillos Road. I am saddened to say that after staying in this establishment in mid-October 2014 for three nights, I will not return nor recommend it. During several of my past visits I had been told of planned upgrades. Although some upgrades may have occurred since... More 

Was this review helpful? Yes 1
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review

Dear Suzzane-Tom, Thank you for taking the time to provide us feedback from your most recent stay. We greatly value them and consider them opportunities to continue improving our services. I am truly sorry for any inconvenience you may have been incurred. This is not acceptable to us and we will address this with our team to take corrective measures... More 

Minneapolis, Minnesota
Top Contributor
314 reviews 314 reviews
40 hotel reviews
147 helpful votes 147 helpful votes
5 of 5 stars Reviewed October 12, 2014

This place was quiet and nice. Very friendly front desk staff! Breakfast was the usual HIE fare, but as always, I am very glad to have it and wifi included in the price. Discounts for AAA or AARP helps as well.

Was this review helpful? Yes 6
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review

Dear pitufo00, Thank you for selecting our Holiday Inn Express Santa Fe to host your visit while in town. We have a great team in place always eager to ensure our guests' comfort and satisfaction! We look forward to your next visit. Ale Rodriguez Hotel General Manager More 

Amarillo, TX
Senior Contributor
25 reviews 25 reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 22, 2014

This hotel was among the cleanest of the Holiday Inns that we have visited. Except for a slightly noisy bathroom fan, we were satisfied with every aspect of the property: adequate parking, very good breakfast with an adequate variety and adequate seating. The young woman at the front desk was delightfully pleasant and helpful. The beds were very comfortable and... More 

Was this review helpful? Yes 7
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review

Dear runner_cw, Thank you for selecting our Holiday Inn Express Santa Fe while visiting our 'City Different'. We greatly appreciate you taking the time to compliment our team's efforts on ensuring our guests are satisfied with our services. We look forward to your next visit! Ale Rodriguez Hotel General Manager More 

Pflugerville, Texas
Top Contributor
64 reviews 64 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed September 19, 2014

This is getting boring, reviewing Holiday Inns and Expresses. They are all the same...that's why I keep going back. I am never disappointed in the room, staff, or breakfast. The Hotel was a little old but it showed it's age well.

Was this review helpful? Yes 9
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review

Dear KarSan7, Thank you for choosing our Holiday Inn Express Santa Fe property to host your visit. We appreciate your loyalty to our brands! We are pleased to know you found what you expected! We look forward to your next visit. Ale Rodriguez Hotel General Manager More 

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Additional Information about Holiday Inn Express

Address: 3450 Cerrillos Road, Santa Fe, NM 87507
Phone Number:
Location: United States > New Mexico > Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express 2.5*
Number of rooms: 76
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Also Known As:
Holiday Inn Express Hotel Santa Fe
Holiday Inn Express Santa Fe
Holiday Inn Santa Fe
Santa Fe Holiday Inn
Hotel Style:
#20 Business Hotel in Santa Fe

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