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Holiday Inn Express

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3450 Cerrillos Road, Santa Fe, NM 87507
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Holiday Inn Express
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Holiday Inn Express
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167 reviews from our community

Traveler rating
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    49
    34
    23
    11
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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IL
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently moved to Santa Fe and stayed here five nights in transition. Staff couldn't have been more helpful, especially Alex, the manager. Clean through out. Very quiet at night. Well maintained breakfast bar.

Was this review helpful? Yes 2
Colorado Springs, Colorado
Top Contributor
124 reviews 124 reviews
30 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We had a clean comfortable room that worked well for our one night stay. The wifi worked well in out room, and there was ample parking. We were in a room on the side of the hotel and noise was not at all a factor. The breakfast was typical for HIE, and the breakfast area was kept clean and well... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear CO719_Traveler, I appreciate the kind feedback we receive regarding your recent stay with us. We certainly do our utmost best to make your stay comfortable and pleasant, so we are very pleased to read that you had a commendable stay. Your positive comments makes it all worth our efforts. Your patronage and support to the hotel is very important... More 

Senior Contributor
35 reviews 35 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

A bit off the freeway. But a nice quiet place to lay down at. The room is comfortable, has a small refrigerator and microwave for your convenience. The bed and pillows were great q no neck or back pain this morning. They offer a small breakfast from 6-9ish. Not that bad food. Great for those fast bites to eat before... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear Ashley W, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I am very happy that you found the room comfortable. I also appreciate and wish to thank you for the kind comments on the staff. This encourages our team members to work even harder and consistently delight... More 

Richmond, Texas
Top Contributor
86 reviews 86 reviews
43 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed April 6, 2015

This is an old facility that has been remodeled and somewhat updated. We knew it wasn’t a newer Inn, so we were not surprised at the small bathroom and outside-the-bath dressing area. For the most part everything was fine, although some of the lampshades were frayed. The main complaint is that the “suites” are all on the front so there... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear Dixie M, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff and breakfast. However, we’re sorry we fell below your expectation regarding the room amenities and the noise during your stay. We will address these concerns. I assure you... More 

Atlanta
Top Contributor
53 reviews 53 reviews
25 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed March 31, 2015

Not a big fan of this place - in need of serious upgrades, TLC from the owners. It is very basic and even the area is a little sketch so I can't even talk about the proximity to great shopping, restaurants, etc .Not what I would expect from a charming town like Santa Fe - very basic.

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IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear travelbug73, Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.... More 

Goodyear, Arizona
Top Contributor
89 reviews 89 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed March 30, 2015 via mobile

We stayed here last night after booking a room on Hotwire. We were happy with the rate which seemed to be about $20 less than the guy that walked in behind us with a reservation. The room was very clean, with a bigger flat screen tv and free internet. Breakfast was pretty good and they had great coffee. We would... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear Rick H, Thank you for taking the time to write your review following your recent stay. It is always motivating on our end to receive commendable feedback from our valued guests like you. We are delighted your experience makes you want to come back again and we look forward to your next visit. Sincerely, Connie D Case Manager IHGCare More 

Contributor
13 reviews 13 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 29, 2015

Long road from highway 25, Cerillos is a main road with lots of stop lights. Small lobby - front desk staff was excellent. Pool closed, 80 degrees upon arrival, workout room small and unclean. Old, loud rectangle wall air control. Toilet paper hard to reach. Small bathroom. Bed Ok - stay here if you just want a place to sleep.

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IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear Dayna K, Thank you for your feedback. We appreciate your kind words regarding our staff. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. It is regrettable you did not enjoy your time in the hotel due to the conditions of the pool and work out... More 

Minneapolis, Minnesota
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 28, 2015

Compared to many/most of the Holiday Inn Express hotels (or other IHG hotels) I have stayed in around the country this was older, not as clean and the exercise room was so cramped I could hardly find a spot to stretch. Looking to make a cup of tea proved to be a challenge in the evening. Unlike some other hotels,... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear Terry H, Thank you for taking the time to review our property. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It is regrettable to hear that you were let down by the room amenities and size of exercise room. Please... More 

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Weston super Mare, United Kingdom
Top Contributor
112 reviews 112 reviews
112 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed March 28, 2015

Booked two nights, both were reward nights. Allocated room 310 at the rear of the hotel as there is a busy main road at the front and I asked for a quiet room. The room was large with a queen(?) size bed, large LCD TV, a comfortable easy chair, laptop table with computer style chair. I was impressed by the... More 

Was this review helpful? Yes 2
Contributor
14 reviews 14 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 24, 2015

We booked this hotel with credit card points so I wasn't sure what to expect. We did get a room with a king bed, which I had asked for, so that was nice. We were placed on the first floor right by the exterior door. We didn't bother to be asked to move, but I did hear that a lot.... More 

Was this review helpful? Yes 1
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