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All 60 Santa Fe hotels

The Hacienda and Spa at Hotel Santa Fe

4.5 of 5 Hotel   |   537 S Guadalupe St., Santa Fe, NM 87501
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Ranked #14 of 60 hotels in Santa Fe
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 2 weeks ago
Mahjarunner Denver, Colorado
  • Reviews (154)
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  • Room tips (37)
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154 people have reviewed this hotel

Traveler rating
    95
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26
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Denver, Colorado
Top Contributor
122 reviews 122 reviews
27 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I'm not sure how exactly to rate the Hacienda as it's somewhere between a boutique hotel and a 4 star hotel, and also a hotel within the Hotel Santa Fe. The big selling point is service - these rooms come with a private butler. All the staff here is friendly and personable though. My room is pleasantly decorated in a... More

Was this review helpful? Yes 9
PaulMargetson, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review

Many apologies for the squeaky bedframe! I wish I knew which room you were staying in? Thank you so much for your kind words and I am delighted to learn you enjoyed your stay. thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon More

Dallas, Texas, United States
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the hotel for 2 nights, with 3 young children. The hotel has a old Santa Fe charm to it, with all new amenities. The rooms were spacious with a bedroom and a sitting area, complete with pull out sofa bed. The location of the hotel is very convenient to the plaza and downtown shopping area. We would... More

Was this review helpful? Yes 6
PaulMargetson, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review

I am so delighted to know that you and your family had a fun time at the Hotel and thank you very much for staying with us! thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon More

Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room is 5 star, the front desk is 5 star, the general manager is 5 star, the Lead Butler Jess was 10 star if I could make it that high! The Concierge on staff the days we were there was a 1 star. I will now elaborate. The room was gorgeously appointed, crisp sheets, comfortable matteress, super clean, shower... More

Was this review helpful? Yes 8
PaulMargetson, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review

Very many thanks for staying with us and I have passed on your kind words to Corey and Jess and all the staff - except, of course, to the concierge on duty at that time. Please accept my apologies for her lack of knowledge on the “happenings” in Santa Fe, but thank you for bringing this to my attention! It... More

Burlington, Iowa
Contributor
13 reviews 13 reviews
3 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The staff at the front desk was excellent. The drivers were GREAT! They were very quick to pick up & drop off, all you have to do is call the hotel, let them know where you are & the shuttle is there immediately. The location is also a big plus, within walking distance to restaurants and entertainment. We stayed in... More

Was this review helpful? Yes 8
PaulMargetson, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review

I am sorry to learn of your troubles/discomfort at the Pool but hopefully your eleven year-old had a good time. Many thanks for staying with us and I am glad to learn you especially enjoyed our London Taxi Shuttle Service. thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon More

Granbury, Texas
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 4 weeks ago

For about $325 got a very nice room in their special hotel within a hotel, a butler, free continental plus breakfast, and a wine and cheese reception in the early evening. In addition got free shuttles to right where you wanted to go in the main Santa Fe area. This was very helpful as you could just park your car... More

Was this review helpful? Yes 6
PaulMargetson, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review

Very many thanks for staying with us and I am so delighted to learn you enjoyed your stay and took advantage of some of the amenities we offer. Hopefully you will be back soon? kowaen mina so thuu puchi - Have a great day! More

St. Louis, MO
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We recently stayed three nights with our teenage daughter. The Hacienda and Spa section is very quiet and peaceful. My daughter had room service and loved it. We had a suite so there were 2 TV's and a fireplace and really nice size patio/deck. The Hotel Santa Fe section has a beautiful bar, restaurant, and patio. The one thing we... More

Was this review helpful? Yes 7
PaulMargetson, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review

I am so glad you had a quiet and peaceful time with us and indeed avoided staying with the crowds! Many thanks for staying with us - our drivers are waiting for your return! kowaen mina so thuu puchi - Have a great day! More

Colorado Springs, Colorado
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed July 17, 2014

The hotel Santa Fe itself is not quite a four or five star hotel, but very pleasant and convenient walking distance from most of the sights and downtown. I understand the more exclusive Hacienda and Spa attached to the hotel is very, very nice, but it is somewhat confusing when you book where you are actually booking! The Amaya restaurant... More

Was this review helpful? Yes
PaulMargetson, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review

With apologies for the poor service in our restaurant - not acceptable! Perhaps stay in The Hacienda next time and thank you for staying with us! More

Los Lunas, New Mexico
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 16, 2014

When we walked in, there was a conference occurring, and it was a bit overwhelming with people walking around, my thought was that we were going to be lost in the crowd. I couldn't have been more wrong. The front desk was AMAZING, I think Karen was her name (I hope it was because she was SOO great), but she... More

Was this review helpful? Yes 7
PaulMargetson, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review

Thank you in return for such an “amazing” review and your kind and gracious compliments are so greatly appreciated and encouraging. We do not have a Karen at the Front Desk, so it must have been Victoria or Alyssa or Antoinette or Frances?! But hopefully they all equally care for our guests such as yourselves! thu xonn chiimen iy a... More

bay area
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 5, 2014

We were on a girlfriends trip to Santa Fe. The hotel staff was so warm and friendly that we would recommend this hotel to anyone in a blink. The hotel shuttle service was a blessing. It took us around the plaza and nearby places. The room was nice and clean. The onsite Spa was excellent. The staff actually suggested lot... More

Was this review helpful? Yes 9
PaulMargetson, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review

Thank you ladies for staying with us and I am so happy to know you had a fun time and that we took good care of you. Your recommendation is wonderful! Thank you again! thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon More

Senior Contributor
34 reviews 34 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed June 16, 2014

We recently stayed here on our family vacation. Beautiful hotel. Our suite was wonderful. Even though it was June, we got to use the fireplace while we were there. Our butler Lubo was fantastic. The hotel is quiet and the beds are very comfortable. I really enjoyed the big soaker tub with its own television. We all had a very... More

Was this review helpful? Yes 6
PaulMargetson, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review

I am delighted to learn that you enjoyed your stay and that Lubo especially took good care of you. Please come back soon. The shuttle/taxi await you!! kowaen mina so thuu puchi - Have a great day! More

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Additional Information about The Hacienda and Spa at Hotel Santa Fe

Address: 537 S Guadalupe St., Santa Fe, NM 87501
Location: United States > New Mexico > Santa Fe
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Hacienda and Spa at Hotel Santa Fe 4.5*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Spa Hotel in Santa Fe #3 Green Hotel in Santa Fe #4 Luxury Hotel in Santa Fe #10 Romantic Hotel in Santa Fe #21 Business Hotel in Santa Fe #28 Family Hotel in Santa Fe
Hotel Class
Official Description (provided by the hotel)
At The Hacienda and Spa, our luxurious fireplace rooms and suites are filled with Native American Art and warm gem-like tones that reflect the southwest. Enjoy a unique cultural experience from the lilting notes of a Native flute, watching ceremonial dances, or listening to our Historian bring Santa Fe to life. ... more   less 
Number of rooms
35

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of The Hacienda and Spa at Hotel Santa Fe and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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