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The Hacienda and Spa at Hotel Santa Fe

4.5 of 5 537 S Guadalupe St., Santa Fe, NM 87501
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The Hacienda and Spa at Hotel Santa Fe
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The Hacienda and Spa at Hotel Santa Fe
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159 reviews from our community

Traveler rating
    96
    47
    10
    4
    2
See reviews for
29
85
6
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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West, Texas
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

When we got to our room at The Hacienda (623) I was immediately leery of what the noise level would be during happy hour and more importantly breakfast, being that the room is right across from the private lounge. Lubo the butler said no one has said anything before. Other than that our room was supposed to be a king... More

Was this review helpful? Yes 1
PaulMargetson, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review

I'm sorry to hear we were unable to respond more quickly to your room change request. It sounds like we need to do some touch up work on your first room as well. We pride ourselves on service so your Amaya experience is troubling and something I will personally look into. My apologies and I hope we will have another... More

Top Contributor
59 reviews 59 reviews
25 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed September 9, 2014

We stayed 2 nights and would recommend the hotel, although there are some other great options in town. Staff were fantastic - very helpful and friendly. Rooms and bathroom were rather small and not that stylish Gym was so so - same with the pool. Location, although slightly out of the core area was good.

Was this review helpful? Yes 6
PaulMargetson, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review

Thank you for taking the time to write to tripadvisor.com and we do hope you come back and stay with us! chenoho mima téwe yo tha - We thank you for staying with us. More

1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 26, 2014

This place was wonderful to stay at and the staff rocked. The location was perfect and their shuttles were the icing on the cake. I loved that the entry way had water, tea and coffee. The rooms were peaceful and the gym was small but got the job done. I'd defiantly return!

Was this review helpful? Yes 7
PaulMargetson, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review

Thank you so much for your kind words and we think you “rock” too! Come back and stay with us again soon!! kii thu wia‘‘ kanna thu wia - Our House is Your House More

Singapore, Singapore
Senior Contributor
37 reviews 37 reviews
26 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 24, 2014

Revisiting after a year, the Hacienda at the Hotel Santa Fe is still a good place to stay. The staff at the Front desk especially Alyssa and Victoria are personable, professional and clear thinking. Always willing to solve any issue promptly and satisfactorily. I have watched Alyssa attend to difficult guests with enormous patience and goodwill. As usual every one... More

Was this review helpful? Yes 7
PaulMargetson, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review

Thank you for staying with us again and for your kind comments, which I definitely pass on to Alyssa and Victoria! thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon More

Denver, Colorado
Top Contributor
125 reviews 125 reviews
28 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed August 6, 2014

I'm not sure how exactly to rate the Hacienda as it's somewhere between a boutique hotel and a 4 star hotel, and also a hotel within the Hotel Santa Fe. The big selling point is service - these rooms come with a private butler. All the staff here is friendly and personable though. My room is pleasantly decorated in a... More

Was this review helpful? Yes 10
PaulMargetson, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review

Many apologies for the squeaky bedframe! I wish I knew which room you were staying in? Thank you so much for your kind words and I am delighted to learn you enjoyed your stay. thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon More

Dallas, Texas, United States
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed August 4, 2014

We stayed at the hotel for 2 nights, with 3 young children. The hotel has a old Santa Fe charm to it, with all new amenities. The rooms were spacious with a bedroom and a sitting area, complete with pull out sofa bed. The location of the hotel is very convenient to the plaza and downtown shopping area. We would... More

Was this review helpful? Yes 6
PaulMargetson, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review

I am so delighted to know that you and your family had a fun time at the Hotel and thank you very much for staying with us! thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon More

Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 1, 2014

The room is 5 star, the front desk is 5 star, the general manager is 5 star, the Lead Butler Jess was 10 star if I could make it that high! The Concierge on staff the days we were there was a 1 star. I will now elaborate. The room was gorgeously appointed, crisp sheets, comfortable matteress, super clean, shower... More

Was this review helpful? Yes 9
PaulMargetson, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review

Very many thanks for staying with us and I have passed on your kind words to Corey and Jess and all the staff - except, of course, to the concierge on duty at that time. Please accept my apologies for her lack of knowledge on the “happenings” in Santa Fe, but thank you for bringing this to my attention! It... More

Burlington, Iowa
Contributor
13 reviews 13 reviews
3 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed July 28, 2014

The staff at the front desk was excellent. The drivers were GREAT! They were very quick to pick up & drop off, all you have to do is call the hotel, let them know where you are & the shuttle is there immediately. The location is also a big plus, within walking distance to restaurants and entertainment. We stayed in... More

Was this review helpful? Yes 8
PaulMargetson, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review

I am sorry to learn of your troubles/discomfort at the Pool but hopefully your eleven year-old had a good time. Many thanks for staying with us and I am glad to learn you especially enjoyed our London Taxi Shuttle Service. thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon More

Granbury, Texas
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed July 23, 2014

For about $325 got a very nice room in their special hotel within a hotel, a butler, free continental plus breakfast, and a wine and cheese reception in the early evening. In addition got free shuttles to right where you wanted to go in the main Santa Fe area. This was very helpful as you could just park your car... More

Was this review helpful? Yes 6
PaulMargetson, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review

Very many thanks for staying with us and I am so delighted to learn you enjoyed your stay and took advantage of some of the amenities we offer. Hopefully you will be back soon? kowaen mina so thuu puchi - Have a great day! More

St. Louis, MO
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 23, 2014

We recently stayed three nights with our teenage daughter. The Hacienda and Spa section is very quiet and peaceful. My daughter had room service and loved it. We had a suite so there were 2 TV's and a fireplace and really nice size patio/deck. The Hotel Santa Fe section has a beautiful bar, restaurant, and patio. The one thing we... More

Was this review helpful? Yes 7
PaulMargetson, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review

I am so glad you had a quiet and peaceful time with us and indeed avoided staying with the crowds! Many thanks for staying with us - our drivers are waiting for your return! kowaen mina so thuu puchi - Have a great day! More

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Additional Information about The Hacienda and Spa at Hotel Santa Fe

Address: 537 S Guadalupe St., Santa Fe, NM 87501
Location: United States > New Mexico > Santa Fe
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Hacienda and Spa at Hotel Santa Fe 4.5*
Number of rooms: 35
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