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Hotel St. Francis

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210 Don Gaspar Ave., Santa Fe, NM 87501
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Hotel St. Francis
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732 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC, District of Columbia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is my second stay at Hotel St. Francis, and it was terrific. The location and energy are really great; and the staff are very nice and helpful. Roosevelt G at the Front Desk was very professional through my entire process. I arrived at 2 am, due to a flight snafu, and Chris (night Front Desk) was the best. It... More 

Was this review helpful? Yes 2
Glen Ellyn, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We enjoyed three nights at this fine hotel. Make time to enjoy the veranda and lovely unique candlelit lobby. Our deluxe king room was a great size. The bed and linens are very luxurious. Coffee is free in the lobby but no in room coffee maker. Usually this is a "bother" to us, but the hotel has such a comfy... More 

Was this review helpful? Yes 3
Roosevelt G, Front Office Manager at Hotel St. Francis, responded to this review

Dear Susan D thank you for your time and review for the Hotel St Francis. I'm glad to hear you enjoyed your stay, we pride ourselves on our customer service and happy to know we are helping every guest leave well relaxed as you did. We hope to see you soon! Sincerely Roosevelt Garcia More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Rooms are small however they use the space well. Clean comfortable with small little rustic touches make you feel like you're staying in a rustic upscale room. The staff was very helpful courteous. And the bar top-notch service and at a price that won't break the bank.

Was this review helpful? Yes 2
Roosevelt G, Front Office Manager at Hotel St. Francis, responded to this review

Thank you Ash g for taking the time to share you visit with us. We are glad to hear you enjoyed your stay as well as the hotel amenities. I hope we get to see you in the future soon. Sincerely Roosevelt Garcia More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at the St. Francis over twenty years and have always found the service, food, and location excellent. You could not have a better location to enjoy the wonderful city of Santa Fe as you are just two blocks from the main square and can walk to everything. Rooms are very small but based upon the age of... More 

Was this review helpful? Yes 3
Roosevelt G, Front Office Manager at Hotel St. Francis, responded to this review

Thank you again Leland C for choosing the Hotel St Francis many times. I hope this time around added many new fond memories and new stories to tell. I hope to see you soon! Always Roosevelt G More 

Sydney, Australia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel has the facade of a Spanish Monastary with all it's Monk like decor. At first it was quite appealing for a place like St.Fe a most historical city of the South west of America with Spanish Heritage. The service and cleanliness of this hotel needs a mention. Could improve on that considerably. For the rates it charges it... More 

Was this review helpful? Yes 1
Jesse W, Front Office Manager at Hotel St. Francis, responded to this review

Dear Carolina D, Thank you for your feedback on your stay at Hotel St. Francis. I apologize your experience did not meet your expectations, we are looking into the issues you encountered. If you do choose to stay with us again we would be happy to send those amenities to your room. Thank you for your review! Thank you, Jesse More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the hotel during our visit to Santa Fe. It was not really what I expected, however, the place is really nice. We paid additional fees for parking and it was tight. Would have much rather paid to park on the street or across the street. Also, the TV in our room - as well as my sisters -... More 

Was this review helpful? Yes 3
Roosevelt G, Front Office Manager at Hotel St. Francis, responded to this review

Thank you155patsyr so much for taking the time to review your stay with us at Hotel St Francis! I am very glad to hear you had such a good experience with us.Unforfuntly parking is in high demand but there is many different options that we try to provide our hotel guest. We hope to see you again in the future!... More 

Austin, Texas
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for one night in a corner "deluxe queen." Front desk was helpful both at check-in and check out (Renee then). Don't seem to have a bellman unless maintenance is pressed into service. We were able to leave our extensive luggage there for several hours after we checked out. Parking situation-- we opted to stay across the street... More 

Was this review helpful? Yes 2
Roosevelt G, Front Office Manager at Hotel St. Francis, responded to this review

Dear Frances S, thank you so much for you most recent stay also taking the time to post a review. I'm happy to hear your stay with us was satisfying. My apologies the hotel does provide full length mirrors upon request, we are working on getting some for all the rooms shortly. I hope to see you here in the... More 

Albuquerque
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I've been in New Mexico 28 years, the first 15 in Santa Fe so I've been aware of the St Francis for a long time. I live in ABQ now. I have season subscription to SF Opers and stay overnight when I go. I decided to give them a try. I had a basic room, the desk clerk called it... More 

Was this review helpful? Yes 1
Roosevelt G, Front Office Manager at Hotel St. Francis, responded to this review

Dear jimsantafe , Thank you for taking the time to share a review of your experience. We appreciate your feedback and are disappointed to hear that your stay did not meet your expectations. Please know that we have discussed with staff on the few mishaps you experienced, also thanks for the comment we will be adding combs to our inventory.... More 

San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Maybe its because we got the standard rate room, but the rooms are so small you can hardly walk around the bed. My friend and I had two separate rooms, hers had the carpet ripped out with no finish on the floor, just rough wood. It creeked badly and we felt sorry for anyone below, we were on the second... More 

Was this review helpful? Yes
Roosevelt G, Front Office Manager at Hotel St. Francis, responded to this review

Dear 360vicki, Thank you for taking the time to post a review. We are disappointed to hear that your experience did not meet your expectations and sincerely apologize for the inconvenience you experienced with the condition of the room, This isnt something we hear everyday. Please know that I have personally addressed these issues with my Director of Engineering and... More 

Castle Rock, Colorado
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My wife and I visited Santa Fe for the first time June 24 thru 27, 2015 and stayed at the Hotel St. Francis. We would love to go back and can't say enough about the friendly, helpful staff and comfortable accomodations in this historic gem. For a state capital city, we were amazed at the laid back atmosphere and warmth... More 

Was this review helpful? Yes 3
Roosevelt G, Front Office Manager at Hotel St. Francis, responded to this review

Dear Daniel A, Thank you so much for your review and the five star rating. I'm happy to hear our staff made your stay easier also prepared you. I will tip my hat and give Tabla De Los Santos your kind regards about your pleasant experience! Well Thank you for considering hotel St Francis for your future stay we would... More 

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