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Four Seasons Resort Rancho Encantado Santa Fe

#10 of 60 Hotels in Santa Fe
Certificate of Excellence
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198 State Road 592, Santa Fe, NM 87506 (Formerly Encantado, An Auberge Resort)
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Fourth Night Free
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Four Seasons Resort Rancho Encantado Santa Fe
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521 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Beautiful property. Our Summit Suite overlooked the pool and lobby, but had a magnificent view. The room was spacious and the bathroom was huge. Was surprised that the big shower room did not have a rain shower type shower head. Unfortunately, our casita had ants. When I told the manager, I was surprised that he did not offer any sort... More 

Was this review helpful? Yes 2
FSRanchoEncantado, General Manager at Four Seasons Resort Rancho Encantado Santa Fe, responded to this review

Dear Laura M, I just wanted to reach out to you to apologize for the service flaws you experienced during your recent stay. I can certainly appreciate your frustration and rest assured I have shared your feedback with my team so that we can learn from this situation. I would very much appreciate the opportunity to speak to you directly... More 

Santa Fe, New Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I am a local Santa Fean, and love to go out with my family and friends around Santa Fe. We used to love the bar and restaurant at Encantado, but it has become a bit too kitsch for us. Santa Fe has a classy art vibe, and Encantado misses the mark. I went with friends and was surprised that there... More 

Was this review helpful? Yes 2
FSRanchoEncantado, General Manager at Four Seasons Resort Rancho Encantado Santa Fe, responded to this review

Dear santafelocal2015, Thank you for sharing your thoughts on your recent experience at the resort and know that I am truly sorry that you did not enjoy the ambiance. I would very much appreciate the opportunity to speak to you directly about your feedback. I have included my contact information below. Please let me know when would be a good... More 

Atlanta, Georgia
Level Contributor
101 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago

We have spent a lot of time in Sante fe new mexico. Four seasons does a lot correct: beds are comfortable, free ride into town center, bathrooms are beautiful and customer services is above average. Beware of the smoke that lingers in the room from fire place. We had to move several times to find a room we could breathe... More 

Was this review helpful? Yes 1
FSRanchoEncantado, General Manager at Four Seasons Resort Rancho Encantado Santa Fe, responded to this review

Dear twowomenwithtrumpets, Thank you for your kind review and I am delighted that you enjoyed your time in Santa Fe. I did want to apologize for the lingering smoke smell. That is not acceptable and rest assured I am following up. I was also sorry to learn that you did not enjoy your restaurant experience. I have also shared your... More 

Los Angeles, California
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for three nights last weekend. Pros: - beautiful location, secluded and away from the touristy spots; however, it is an easy 15 minute drive to downtown Santa Fe. - few rooms, making the hotel feel more private. - good restaurant (I hear the buffet brunch is good) - great service - food prices were actually not expensive... More 

Was this review helpful? Yes 1
FSRanchoEncantado, General Manager at Four Seasons Resort Rancho Encantado Santa Fe, responded to this review

Dear adelly, Thank you for your candid feedback about your recent stay at Four Seasons Rancho Encantado. I was pleased that you enjoyed your time with us specifically Terra and the service from the team. I did want to apologize that the Mercedes was not available to you and that there were service failures on the part of Housekeeping. Please... More 

Seattle, Washington
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a beautiful property situated north of Santa Fe in Tesuque (about a 10-minute drive to downtown SF). Spacious casitas with views of the mountains afford a relaxing retreat. Bar service was very good, but elsewhere (restaurants, pool area, housekeeping) there appeared to be a shortage of staff. The ones working were working their hardest, but having more help... More 

Was this review helpful? Yes 1
FSRanchoEncantado, General Manager at Four Seasons Resort Rancho Encantado Santa Fe, responded to this review

Dear WahooFan, Thank you for taking the time to post a review after your recent stay at Rancho Encantado. I am delighted that in general your experience was positive but I did want to apologize that you felt that there was a staffing issue. I would very much appreciate the opportunity to speak to you directly about your experience as... More 

Dallas, Texas
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Beautiful property, attentive staff, fantastic spa was so much better than 10,000 waves. The rooms were fantastic and so cozy. Nice perk that they have a shuttle into town and have cars that you can borrow, makes the resort being a little further away no big deal.

Was this review helpful? Yes 1
FSRanchoEncantado, General Manager at Four Seasons Resort Rancho Encantado Santa Fe, responded to this review

Dear TXVacayMom, I was absolutely delighted to read your review this afternoon and it certainly will be my pleasure to share it with our team. I agree that our spa is beautiful and I think having the ability to come and go from town is really what makes this such a special resort. Please let me know when your travels... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a wonderful visit! Special "thank you" to Chef Cooper and his amazing staff! With various food allergies, Chef Cooper and his staff went above and beyond by providing special meals and making sure I knew what I could and could not eat at various group events. While Chef Cooper made delicious homemade ice cream for our group one... More 

Was this review helpful? Yes 2
FSRanchoEncantado, General Manager at Four Seasons Resort Rancho Encantado Santa Fe, responded to this review

Dear Peter D. Thank you for sharing your thoughts on your recent stay at Four Seasons Rancho Encantado. Cher Andrew Cooper is a true star and was a recent finalist for the James Beard award for the southwest. We are fortunate to have him on our team. I will certainly be sharing your kind words with him. Thank you for... More 

Sacramento, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Be sure to ask Tom Kellog the wonderful Four Seasons Resort Rancho Encantado Santa Fe's Concierge for tips on hikes and restaurants! Lovely hotel to use as a base for a visit to Santa Fe. Very convenient shuttle to bring you into Santa Fe to explore the gorgeous galleries and wonderful restaurants. The resort's food is amazing from Breakfast to... More 

Was this review helpful? Yes 1
FSRanchoEncantado, General Manager at Four Seasons Resort Rancho Encantado Santa Fe, responded to this review

Dear Travel62015, Thank you for posting such a kind review after your recent stay. I am thrilled that you enjoyed your time with us and Tom Kellogg is a great addition to our team. He is very passionate about ensuring our guests enjoy their time in Sante Fe. It will be my pleasure to share your comments with him directly.... More 

Charleston, SC
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a wonderful stay in this hotel. At the very beginning of our stay we had some minor issues, which were handled with highest professionalism and very rapidly by the manager Harry Hirsch. After that we had a wonderful stay at this beautiful property. I can only recommend this hotel as it fulfilled our highest expectations as seasoned travelers... More 

Was this review helpful? Yes 2
FSRanchoEncantado, General Manager at Four Seasons Resort Rancho Encantado Santa Fe, responded to this review

Dear RafflesClass, I am delighted that you enjoyed your time at Four Seasons Rancho Encantado and that Harry Hirsch, Guest Service Manager was able to address your minor concerns and ensure your time with us was relaxing and enjoyable. Please drop me a note when your travels bring you back to the southwest as it would be my pleasure to... More 

Los Angeles, California
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

So here's why I'm in love with Four Seasons Rancho Encantado... When you pull on to the property, you feel like you have been plopped down in the middle of nowhere, but in good way of course! We had a second floor casita and from our spacious balcony it felt like our unobstructed view went on for miles and was... More 

Was this review helpful? Yes 4
FSRanchoEncantado, General Manager at Four Seasons Resort Rancho Encantado Santa Fe, responded to this review

Dear gabyonthegogo, Thank you so much for taking the time to post a review of your recent stay at Four Seasons Rancho Encantado. I am delighted that you enjoyed your time in our oasis and I hope you returned from vacation re-charged and relaxed! Please let me know the next time you are coming to the Land of Enchantment as... More 

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