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Four Seasons Resort Rancho Encantado Santa Fe

Certificate of Excellence
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198 State Road 592, Santa Fe, NM 87506 (Formerly Encantado, An Auberge Resort)
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Four Seasons Resort Rancho Encantado Santa Fe
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Four Seasons Resort Rancho Encantado Santa Fe
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506 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Chagrin Falls, Ohio
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here the last two days of a two week trip to New Mexico. It was wonderful! The casitas have beautiful views and the hotel staff are friendly and helpful. The pool, and work out facilities are top notch! The Four Seasons Rancho Encanto is where I will stay when I traveling to Santa Fe.

Was this review helpful? Yes 2
FSRanchoEncantado, General Manager at Four Seasons Resort Rancho Encantado Santa Fe, responded to this review

Dear MaxieGirl_10, Thank you for your review! I am thrilled you enjoyed your time with us and the magic of the Land of Enchantment. Do reach out to me directly when your travels bring you back to Santa Fe as it would be my pleasure to personally oversee your next experience. Sincerely, Meredith Macfarlane General Manager More 

Newcastle, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed two nights for a quick stop, really just such a beautiful location, service was great, rooms beautiful. We were traveling as a family and were well looked after. We did book a tour with the reception and sadly it was very expensive (I mean ridiculously), and absolutely no value what so ever, that was disappointing for us as... More 

Was this review helpful? Yes 4
FSRanchoEncantado, General Manager at Four Seasons Resort Rancho Encantado Santa Fe, responded to this review

Dear SHANELLA, Thank you for your kind review about Four Seasons Rancho Encantado. I am truly delighted that you and your family felt well-looked after - that is always the goal. Thank you about your feedback about your tour. Rest assured it has been shared with the team for their immediate follow-up. I very much hope you have another opportunity... More 

Grass Lake, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The mountain setting just outside of Santa Fe is beautiful! The rooms are spacious and comfortable. But that is where the luxury you expect from a Four Seasons stops. The floor often felt grimy under my bare feet. My coffee cup was still dirty with coffee splashes on it from the day before, a penny and a nickle were on... More 

Was this review helpful? Yes 1
FSRanchoEncantado, General Manager at Four Seasons Resort Rancho Encantado Santa Fe, responded to this review

Dear WENDY C, Thank you for your recent review. I am truly sorry for your understandable disappointment and rest assured this is not acceptable nor in keeping with our commitment to creating exceptional experiences. I am at the resort all week and would very much appreciate the opportunity to speak to you directly about your experience and most importantly, have... More 

United States
Level Contributor
329 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
5 of 5 stars Reviewed 1 week ago

Tranquil and restful, with stunning surroundings and grounds. Far enough from the downtown, but close enough to head out (via on-site MBZ shuttle) for restaurants, galleries, etc. Beautiful units that feel home like.

Was this review helpful? Yes 3
FSRanchoEncantado, General Manager at Four Seasons Resort Rancho Encantado Santa Fe, responded to this review

Dear MrFrozziedoggie, Thank you for your kind review after your stay at Four Seasons Rancho Encantado. Your description of your experience is exactly the atmosphere we are working diligently to create. Let me know when you have the chance to return to the Land of Enchantment so that I can personally oversee your next stay. Sincerely, Meredith Macfarlane General Manager More 

Albuquerque, New Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I actually didn't stay there, but delivered the wedding flowers to my bride last Friday. I can say that it was beautiful and romantic!! Has all of the New Mexico charm that most people are looking for today!!!

Was this review helpful? Yes 4
FSRanchoEncantado, General Manager at Four Seasons Resort Rancho Encantado Santa Fe, responded to this review

Dear Mike M. Thank you for your wonderful review! Please let me know when you might have time to stay with us as I would be delighted to personally oversee your stay! Sincerely, Meredith Macfarlane General Manager More 

Macungie, Pennsylvania
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were expecting a resort. Disappointed to find more of a couples retreat. Surprised to find that not many of the casitas offered a view of the mountains and sunset. Food was extremely overpriced...I don't care who you are...$16 for pancakes...absurd! Wifi very slow.

Was this review helpful? Yes
FSRanchoEncantado, General Manager at Four Seasons Resort Rancho Encantado Santa Fe, responded to this review

Dear Drewer99, I just wanted to reach out to you to apologize for your disappointment and ask if we might have a direct conversation so that I can offer my apologies as well as find a way to turn around your perception. I am in the office all this week and would very much appreciate a few minutes of your... More 

Fort Worth, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We enjoyed our time at Rancho Encantado, but I do not believe it is worth the price. Our massage was a pleasant experience. The room was very nice and spacious, but we had an ant problem in our closet and in our shower. The restaurant was also nice, but over-priced. For evening meals the circular drive leading to the restaurant... More 

Was this review helpful? Yes
FSRanchoEncantado, General Manager at Four Seasons Resort Rancho Encantado Santa Fe, responded to this review

Dear Judy K. Thank you for your review and for your feedback. I am truly sorry that you did not feel well looked after by my team and I would very much appreciate the opportunity to speak with you directly about your experience. Please do reach out to me at your convenience as I would like to apologize to you... More 

Charlotte, NC
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for four nights for our anniversary. We flew into ABQ and rented a car--the drive there is just over an hour and easy to find even in the dark. We were very pleased with the accomodations overall, we stayed in casita #33 and were impressed with the understated but luxurious room. As other reviewers have mentioned, there... More 

Was this review helpful? Yes 2
FSRanchoEncantado, General Manager at Four Seasons Resort Rancho Encantado Santa Fe, responded to this review

Dear charlotte4625, Thank you for taking the time to post a review after your recent stay with us. I am so pleased that you enjoyed your time in our beautiful setting and Chef Andrew is a tremendous asset to our wonderful team. Thank you for your feedback regarding your casita as well as the small service issues which you experienced.... More 

Boston, Massachusetts
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Wonderful accommodation and a great way to relax in a peaceful and quiet setting. Loved the spa and the spa room. The spa room was a perfect spot to relax before and after the treatment. Enjoy fruit and tea or water while listening to relaxing music or by sitting near the fireplace. Shuttle will take you downtown to shop.

Was this review helpful? Yes 3
FSRanchoEncantado, General Manager at Four Seasons Resort Rancho Encantado Santa Fe, responded to this review

Dear waterveuw, Thank you for posting your kind review about your recent stay at Four Seasons Rancho Encantado. I truly believe we offer one of the best spa experiences in Santa Fe and I am delighted that your time with us was so positive. I also believe that the magic of Rancho Encantado is that you can stay in such... More 

Bakersfield, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is quiet, removed from Santa Fe, requiring about 20-25 minutes to get into town. Rooms are large and comfortable. Had to return 2 of 3 purchased meals for pretty significant reasons. Room carpeting was dirty, toilet did not flush properly, internet and TV coverage was inconsistent and intermittent. Staff seemed less well trained than in other Four Seasons... More 

Was this review helpful? Yes 1
FSRanchoEncantado, General Manager at Four Seasons Resort Rancho Encantado Santa Fe, responded to this review

Dear Mark A. Thank you for your review of your experience at Four Seasons Rancho Encantado. I am truly sorry that you were a bit disappointed with your stay and I would very much appreciate the opportunity to speak with you directly to gain a greater understanding. Please do not hesitate to reach out to me directly at your convenience... More 

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