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Red Roof Inn Lackland

6861 Highway 90 West, San Antonio, TX 78227
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Red Roof Inn Lackland
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Red Roof Inn Lackland
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90 reviews from our community

Traveler rating
    15
    14
    15
    8
    38
See reviews for
37
7
5
10
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

It's a cheep place to stay and very close to the base. That's about the only positives. Rooms are very run down and sheets are dirty. Good thing I had my own sheets to lay on top of the covers. I'd spend the extra money next time and stay somewhere nicer.

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Copperas Cove, Texas
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3 reviews 3 reviews
1 of 5 stars Reviewed 3 weeks ago

Room was dirty, had to wear shoes throughout the room, even to the bathroom. The walkway on the 2nd floor was slanting to where the railing looked zigzag. Not safe at all. Horrible neighborhood. Poor lighting in the parking area. It must of recently had a name change to Red Roof Inn because the back part of the building has... More 

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Travelers are raving about these San Antonio hotels

Contributor
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 6, 2015

We stayed at this hotel because it was very close to Lackland Air Force Base. It was very convenient. The room was clean and the staff was friendly. I read some of the reviews that said they had a pest problem but I work in the pest control industry and I didn't see any signs of pest. I would stay... More 

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Anisa T, Manager at Red Roof Inn Lackland, responded to this review

We appreciate your comments regarding your recent stay at the San Antonio Lackland Red Roof. We always enjoy hearing about the positive experiences our guests have at our hotels. Thank you for staying with us. Looking forward to serve you again in the future. More 

Brandon, South Dakota
1 review
1 of 5 stars Reviewed March 17, 2015

floors were filthy, I hade to tighten screws on bathroom door hinge so it would close, no where to hang cloths in the shower room, heater/ac was filthy, took almost an hour to get a plunger. staff was frendly.

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Conroe, Texas
2 reviews
1 of 5 stars Reviewed March 17, 2015

I would never stay here again, the room had a strong smell that I wanted to gag. I couldn't sleep from the smell, carpet was filthy. it was right off freeway so you can here everything, rooms are small. if you have a family please stay else. never again.

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1 review
1 of 5 stars Reviewed March 12, 2015 via mobile

I was in this motel long term, the staff are extremely rude, they didn't clean my room for two weeks, roaches in the room, I complained about the filth and bugs, they call the police and had me thrown out because I complain, said they didn't want me there anymore.

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Monterrey, Nuevo León, Mexico
1 review
1 of 5 stars Reviewed January 13, 2015

We stayed first week of 2015 and when we opened the door, we saw cockroaches inside the room. We found more around the bathroom. We went to the front desk to claim it and they assigned us another room. Next day the room was not cleaned, we went again to the front desk to claim about this. They said the... More 

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Anisa T, Manager at Red Roof Inn Lackland, responded to this review

I am sorry that your experience did not meet your expectations. We are undergoing renovation and your problem was not brought to my attention. My sincere apologies. I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. We would like you to give us another opportunity to better serve... More 

Kingman, Arizona
1 review
4 of 5 stars Reviewed January 10, 2015

I stayed here while an investment property was being repaired. Very friendly and helpful folks. Better breakfast than some motels. A special thank you to Anisa Trigg for a great plumber recommendation. The families of graduates of Lackland basic training are very conveniently located for the ceremonies near the base. I highly recommend this motel. Venita-Arizona

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Anisa T, Manager at Red Roof Inn Lackland, responded to this review

On behalf of the staff of Red Roof Inn Lackland, we thank you very much for staying in our hotel and your feedback that means a lot to us.We were pleased that you had a great stay with us and we hope to serve you again in the future. Anisa Trigg Manager More 

1 review
4 of 5 stars Reviewed January 2, 2015

We were there to see out soldier graduate. Due to inclement weather we arrived late. The agent at the front desk, her name is Monica, had our reservation and keys ready upon our arrival and even went out of her way to turn on the heater in out room prior to arrival. She was had warm coffee ready for her... More 

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Anisa T, Manager at Red Roof Inn Lackland, responded to this review

We do appreciate your business in our Red Roof Inn. Your feedback is very important to us. We hope that your stay was enjoyable. Looking forward to serve you in the future. Anisa Trigg Manager More 

San Leon, Texas
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 22, 2014

I stayed here from 12/21-12/22. This was my first time at a Red Roof Inn. The room was tidy and the bathroom was clean. The breakfast coffee was hot and there was fresh fruit. At $40/night this was a steal (maybe that was because it was a Sunday?). The worst thing about my stay was that it was next to... More 

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Anisa T, Manager at Red Roof Inn Lackland, responded to this review

Thank you Mr. Edwin for staying with us. We appreciate your business and your feedback. We look forward to serve you in the year future. AnisaT Manager More 

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