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The Westin Riverwalk, San Antonio

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420 Market Street, San Antonio, TX 78205
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The Westin Riverwalk, San Antonio
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The Westin Riverwalk, San Antonio
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2,586 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin Riverwalk, San Antonio
See the most recent reviews
Austin, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

Customer service was outstanding. Before arrival received an email from Ingrid Schmidt as to any questions or needs. Very nice personal touch. Ingrid provided me a running map and welcome package upon check in - very well done. Front desk and concierge was always friendly and very accommodating.Overall enjoyed stay and property.

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1 review
5 of 5 stars Reviewed 2 weeks ago

Thank you to JR Vasquez for recommending my sister and I drive to the missions as it would have been too far to ride bikes for us! And never being in San Antonio before we were unaware that the bike trail doesn't go through the best parts of the city. He was quite helpful with other suggestions of where to... More 

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Richmond, Virginia
Top Contributor
52 reviews 52 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed for a long weekend group meeting at this hotel.The group was handled in a well organized way in very nice surroundings.The restaurant served a small menu later in the evening.The food was good, not memorable, but good.the restaurant is located off of the bar area .there is an outdoor space off the bar and overlooking... More 

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GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Hello riclady, I'm glad to hear that you had a nice experience while staying at the Westin Riverwalk. Thank you for staying with us and we hope to see you back soon! Bill Petrella General Manager More 

South Dakota
Top Contributor
157 reviews 157 reviews
91 hotel reviews
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I don't have many complaints about the Westin other than the rather large one that their climate control system is woefully inadequate. True, there is a thermometer and control box on the wall of each room but it really doesn't seem to control anything other than the speed of the fan on the unit. You pretty much share whatever the... More 

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GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Thank you IowaGrandparents, for taking the time to give us your valuable feedback on your stay at The Westin Riverwalk. Our operational teams will look into the control boxes of the rooms. We are happy you had a great time while staying with us and your conference was a success. Thank you for staying with us and we hope to... More 

Romania
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is a four diamonds hotel. The location is great, right on the riverwalk. The rooms are big and nice. We stayed for our world convention for 4 nights. Folks, I am still amazed and mad about how rude the personal was. First night we had a cookie and cockail party and after it was finished we wanted To... More 

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GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Thank you Mtza for taking the time to give us your valuable feedback on your stay at the Westin Riverwalk. Our operational teams were astounded to read that you experienced so many mishaps during your stay at our property. I can assure you that your experience, albeit discouraging, is not indicative of the quality of service we typically provide. Thank... More 

Montreal, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

I received one of the best restaurant service from the Eugene Schlaff. Thanks a lot!! He went above and beyond to accommodate my special request and ensure i got what i wanted. He surely is a rare bread of service men.

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Grand Rapids, Michigan
Top Contributor
63 reviews 63 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had very good service ahead and during our one day visit to this hotel. It was close to the places we needed to be and the room was great. The agent that took care of the booking a setting us up for a late departure was also excellent. The only drawback was the restaurant and bar. We stopped down... More 

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GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Hello fgcook, I'm glad to hear that you had a nice experience while staying at the Westin Riverwalk. I do apologize for not having a place to wait during our happy hour, but we appreciate you sticking around for those 15 minutes. Thank you for staying with us and we hope to see you back soon! Bill Petrella General Manager More 

Detroit, Michigan
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

So I came back to San Antonio for work and stayed at the westin again. It was a great experience. Eugene Schlaff was there to greet me and welcome me back to San Antonio. He along with everyone else is so nice and always asking guests if they need anything. It is refreshing especially compared to some places where people... More 

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Senior Contributor
21 reviews 21 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Westin Riverwalk is a very well-appointed hotel located right on the Riverwalk. The customer service was outstanding. Being a Starwood member, I was pleasantly surprised to receive an upgrade to a junior suite which was very much appreciated as my flight to San Antonio was delayed and travel was hectic. It is hard to beat the location as it... More 

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GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Hello Dena, Thank you for taking the time to give us your valuable feedback on your stay at The Westin Riverwalk. Thank you for pointing out various positive aspects of our hotel such as the rooms, staff and Zocca Cuisine d'Italia. Thank you for staying with us and we hope to see you again soon! Bill Petrella General Manager More 

Contributor
18 reviews 18 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Westin is located right on the riverwalk. Very clean with exceptional service. Everyone was very polite and helpful. No issues checking in, with the room, with the service and with checkout. Just the way I like it. It's walking distance to the Alamo and all the amazing shops and restaurants along the river.

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