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The Westin Riverwalk, San Antonio

4.0 of 5 420 Market Street, San Antonio, TX 78205
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The Westin Riverwalk, San Antonio
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The Westin Riverwalk, San Antonio
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2,450 reviews from our community

Traveler rating
    1,621
    565
    154
    69
    41
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453
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806
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Texas
Contributor
16 reviews 16 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars NEW

This hotel is perfect for us because its clean, great and friendly service , extremely convenient and usually at a fair price although that can change based on calendar as with most hotels. I call directly to get the best price at the time we are going. Be sure to join the club for available upgrades and perks.

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Palm Desert, California
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

I recently stayed at this Hotel and was very impressed with the whole staff . Everyone was so extremely nice and accommodating. Ingrid Schmidt "assistant to the GM" went above and beyond to make sure our stay was everything we wanted. The Valet guys, front desk staff , housekeeping were outstanding. I loved the location of this hotel being so... More 

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1 review
5 of 5 stars Reviewed 3 days ago NEW

The staff was excellent. The location is peaceful, yet a quick walk to all the restaurants/bars. Brandon from room service made sure everything was great. The front desk addressed all our questions. Great service!!!!

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GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Hello TravelTourist27, Thank you for the kind words! I'm happy to hear that you enjoyed your stay with us at the Westin Riverwalk. We appreciate you choosing our hotel and we look forward to seeing you back again soon. Bill Petrella, GM More 

Spring, Texas
1 review
5 of 5 stars Reviewed 4 days ago NEW

We have stayed at this hotel several times. Each time they are friendly and inviting. Oscar and the valet staff are professional and provide fast service. Close proximity to the riverwalk and many restaurants. Relaxing place to stay.

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1 review
5 of 5 stars Reviewed 4 days ago NEW

This property is maintained exquisitely and the service is simply outstanding. We (my spouse) was greeted by Oscar Ortiz and he welcomed us to the property then took command of our bags and without prompting insisted that we allow him to take care of our bags. He was also the gentleman that recognized us when we checked out 2 days... More 

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GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Hello Frederick, Thank you for taking the time to post such positive comments and for telling us about Oscar. I'll let him know that you appreciated his service. Thank you for staying with us and we hope to see you again soon! Bill Petrella, GM More 

Raleigh, North Carolina
Top Contributor
133 reviews 133 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel is in the heart of San Antonio right on the Riverwalk. The rooms are spacious, modern and clean, and the amenities are plentiful. Staff is very accommodating and knowledgeable about the city. Meeting rooms are very conducive to holding productive meetings and AV staff remain to address any issue that arises. The coffee shop has pastries and other... More 

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1 review
5 of 5 stars Reviewed 5 days ago NEW

Thanks to Ingrid for the strawberries, champagne and free drinks! We loved staying here and would definitely recommend the kind folks at Westin Riverwalk for stellar customer service! Walking distance to Sushi Zushi and Biga on the Banks which were both terrific for dinner. Beautiful view from the bar patio. I would surely stay here again!

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GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Hello Katie Thank you for the kind words and for mentioning Ingrid! I'll let her know that you appreciated the strawberries, champagne and drinks. Thank you choosing the Westin Riverwalk. We look forward to seeing you back soon. Bill Petrella, GM More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Daley was fantastic. we arrived to the riverwalk and could not get into a restaurant anywhere as there was a festival. we went to the restaurant zocca and Daley found us two bar stools to sit on and served us pizza on another bar stool. we had experienced such a bad taste for the riverwalk and driving into San Antonio... More 

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Morris
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed @ the hotel Monday 23,2015 to Friday 27,2015. The hotel is old and needs refurbished. No soda vending,must buy soft drinks in store main level. Breakfast Buffet awful and expensive. We could here next door man coughing all night. The walls must not have much insulation.

Was this review helpful? Yes 1
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Dear LAWMorris, It was with a great deal of disappointment that I read your post. I am deeply sorry that we failed,on several fronts, to meet your expectations. Please be assured that your concerns are being addressed. Thank you again for your comment and we welcome the opportunity to demonstrate that we are able to provide the quality of service... More 

San Antonio, Texas
1 review
5 of 5 stars Reviewed 6 days ago NEW

My husband and I had our wedding at the Westin Riverwalk, San Antonio on January 10th, 2015.. After meeting with several hotel coordinators, we chose The Westin and have absolutely NO REGRETS! Our wedding coordinator, EVA AVALOS was AMAZING! From day one she showed her professionalism and we were just really impressed with her, and the beautiful hotel. As a... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(33)
  • Room service(30)
  • River walk(19)
  • Great location(16)
  • Hotel staff(11)
  • Valet parking(9)
  • Friendly and helpful(8)
  • Heavenly beds(6)
  • Hotel restaurant(6)
  • Front desk staff(5)

Additional Information about The Westin Riverwalk, San Antonio

Address: 420 Market Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Reservation Options:
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin
Hotel Style:
#2 Spa Hotel in San Antonio
#3 Business Hotel in San Antonio
#3 Luxury Hotel in San Antonio
#5 Romantic Hotel in San Antonio
#8 Family Hotel in San Antonio

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