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The Westin Riverwalk, San Antonio

4.0 of 5 420 Market Street, San Antonio, TX 78205
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#5 of 353 Hotels in San Antonio
2,202 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
The Westin Riverwalk, San Antonio
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The Westin Riverwalk, San Antonio
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2,202 reviews from our community

Traveler rating
    1,445
    511
    139
    67
    40
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408
608
59
729
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (602)
Date | Rating
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English first
Queanbeyan, Australia
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

As you would expect from a Westin...great nights sleep! The hotel is really impressive, staff attentive and the best beds of any hotel chain. The hotel is beautiful and the location is a huge bonus only a short walk to the Alamo and the Zocca restaurant.

Was this review helpful? Yes 3
Texas
Top Contributor
51 reviews 51 reviews
51 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

A group of 26 stayed here during a conference. I am sad to say, this hotel was very disappointing. We knew we were in trouble when overhearing someone at the desk complain that they checked into a room and found sheets that had lipstick and make up on them. Other issues. 1. Rooms were not ready as promised. One of... More

Was this review helpful? Yes 4
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Wonderful! Did the Brunch Best Brunch ever! Really great fresh food, wonderful mimosas but mostly our server Amanda went out of her way with over the top service. My favorite spot for Sunday. I really recommend it. And we are hard to please pep

Was this review helpful? Yes 3
Dallas, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the Westin for two nights, we were celebrating our honeymoon and anniversary and the same time. The staff is exceptional very friendly and professional. Our expectations were exceeded with an upgrade to a river walk view and a balcony including free champagne and chocolate coated strawberries:) Thank you Andrew Carey!!! Not to forget its dog friendly with... More

Was this review helpful? Yes 3
Nevada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I start this review by stating a sad fact...I made a huge mistake and did not book my reservation at this hotel. I stayed at a different hotel close by which I was assured was top notch...that..is another review and story to follow. I have a friend who decided to stay at the Westin Riverwalk, I wish I had. From... More

Was this review helpful? Yes 3
Top Contributor
98 reviews 98 reviews
26 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We just left and thought it was a nice hotel. It is on the riverwalk so you can sit by the river or wander around. The Westin beds are the best. We love them. It is a short walk to the Alamo, although we just drove by on the way out of town.

Was this review helpful? Yes 2
Houston, TX
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here when bringing guest who was visiting Texas. We wanted to have easy access to the Riverwalk and the good restaurants there. We got them all. Location was great. The room was spacious and the breakfast buffet had plenty of options to choose.

Was this review helpful? Yes 4
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Hi NonaWidya, Thank you for the kind words! I'm glad to hear that you had a nice time while staying with us. We appreciate you coming to San Antonio and choosing us as your hotel of choice. We hope to see you again soon. Bill Petrella, GM More

Midland, Texas, United States
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I had a great experience at the Westin on the Riverwalk in San Antonio. It is a beautiful hotel but the roof top pool was as a delight. Kitt was the waitress at the Pool Bar and provided excellent service during my stay blending my special margarita as requested. The pool is beautiful and the perfect temperature. The waterfall jets... More

Was this review helpful? Yes 3
Raleigh, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

The Westin Riverwalk was a wonderful location for our recent meeting and fundraising event. Sean Massey, Elizabeth, Will and Raphael went above and beyond to ensure that all our needs were met. The entire staff took excellent care of our staff and our guests.

Was this review helpful? Yes
Livingston
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed there recently. Left my iPad in the room, hidden and tucked into stacked clothing. Two hours after leaving the room, I received emails stating that my icloud password had been reset and that "find my iPhone" had been disabled on my iPad. Returned to the room and discovered that the iPad had been stolen and the room had been... More

Was this review helpful? Yes 7
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Hello U2OS, Needless to say we take this type of issue extremely seriously. Please know that all our operational teams have been working very hard, communicating with you and your insurance company to try and resolve this. Although we do ask all our guests to keep their valuables locked up when not in the room, we apologize that this incident... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(54)
  • River walk(38)
  • Room service(36)
  • Great location(26)
  • Valet parking(18)
  • Hotel staff(14)
  • Friendly and helpful(10)
  • Would highly recommend(8)
  • Front desk staff(7)
  • Heavenly beds(7)

Additional Information about The Westin Riverwalk, San Antonio

Address: 420 Market Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin

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