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The Westin Riverwalk, San Antonio

4.0 of 5 420 Market Street, San Antonio, TX 78205
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Certificate of Excellence 2014
The Westin Riverwalk, San Antonio
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The Westin Riverwalk, San Antonio
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2,306 reviews from our community

Traveler rating
    1,515
    538
    146
    67
    40
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Poulsbo, Washington, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The concierge, David, was most helpful along with associate, Oscar Ortiz. Both David and Oscar went out of their way to make our recent trip wonderful! We found everyone at the hotel friendly and dedicated to providing information and assisting us with recommendations for restaurants, side trips, museums, etc.

Was this review helpful? Yes
Carlsbad, California, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

When I checked in, the front desk gal and I started having a real conversation about camping, where to eat, etc. She then gave me (without asking) free wifi, a quiet room, and then had room service deliver a fruit and cheese plate. I also borrowed a free umbrella, which was a really nice amenity. Then I lost the umbrella... More

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Houston, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Westin Riverwalk in San Antonio is a great location. Recently stayed 4 nights while in San Antonio for Airforce Basic Training Graduation. I can highly recommend this hotel...it's in the heart of things to do in San Antonio and only about a 25 minute drive to Lackland AFB. The hotel is gorgeous and the staff is super friendly and... More

Was this review helpful? Yes 1
Tucson, Arizona, United States
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We had excellent service from the valet staff. Bill Petrella the GM has a wonderful staff and is a very special person. We enjoyed the cafe for a quick snack and Zocca's for a leisure breakfast. We would recommend this hotel for a wonderful weekend getaway.

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Atlanta
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

I've stayed here many times while traveling to San Anyonio and have always been very pleased by the attitude and dedication of the employees; for example, Ezzat who has always interacted with me with such a respectful, genuine desire to be of service. Thank you!!

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Edmonds
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is not our first stay at this Westin. We love the location of this hotel because it not only is on the river walk, but is near the access point of taking you on a beautiful walk to the King William historic district and all the beautiful homes, and great food and drink establishments! The service is great! From... More

Was this review helpful? Yes 1
New York City, New York
1 review
3 of 5 stars Reviewed 4 days ago NEW

The hotel overall was clean and kept orderly, from the guest rooms to the conference rooms and down to the lobby area. Certain staff members could have been friendlier (considering it's Texas and hospitality is what it's known for) and a little more efficient. Great location in the Downtown Area, walking distance from a great deal of venues and businesses.... More

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GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Hello ERC, Thank you for your feedback on your stay at the Westin Riverwalk. You are correct about the package hold fee and should have been informed prior - we'll do a better job next time. Thank you telling us about your experience with the staff that took care of your dietary needs. Those staff members are great and we're... More

houston
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The room was good, location was great, rooms were quiet. Staff was very friendly and helpful. Will stay here again. Like most reputable hotels, they allow for cash deposits in lieu of a credit card swipe and we received every penny back. Also we had no issues with billing and it was a seamless transaction.

Was this review helpful? Yes 2
New York, NY
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

First off, the lobby is beautiful, with big windows looking out at the Riverwalk. It was a bit hard to find the way down to the restaurant, however, and the elevator area could be better indicated from the main lobby. I was confused about the breakfast. A buffet breakfast was mentioned at check in, but that option was not offered... More

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GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Hello Coypel, Thank you for the suggestions, our operational teams will take a look at them. We appreciate you staying with us and hope to see you back soon. Bill Petrella General Manager More

Richardson, Texas
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Westin Riverwalk is 100% class. Although an older property, you would not know it. Everything here is first class all the way, unlike another property I recenly stayed at, just 2 blocks east. The Westin is clean, the rooms are clean, the ballroom/meeting rooms are clean. Everything in the hotel is in top notch shape, and the hotel employees are... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Very nice(45)
  • Room service(35)
  • River walk(33)
  • Great location(24)
  • Valet parking(15)
  • Hotel staff(12)
  • Friendly and helpful(10)
  • Front desk staff(7)
  • Heavenly beds(7)
  • Would highly recommend(6)

Additional Information about The Westin Riverwalk, San Antonio

Address: 420 Market Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin

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