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The Westin Riverwalk, San Antonio

4.0 of 5 420 Market Street, San Antonio, TX 78205
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Certificate of Excellence 2014
The Westin Riverwalk, San Antonio
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The Westin Riverwalk, San Antonio
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2,339 reviews from our community

Traveler rating
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    542
    149
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Austin, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The Westin Riverwalk is a very well run hotel and with an excellent staff. The team was extremely responsive and flexible to any requests or changes we made. Being at The Westin Riverwalk reminds me of the term “moments of truth”, those few interactions (for instance, a lost credit card, a canceled flight, a damaged piece of clothing, or investment... More 

Was this review helpful? Yes 2
Austin
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We spent a weekend and had a great time. It's right in the thick of the Riverwalk. Ran twice in the morning. It's so ideal for that. Got massages. Great price for a hotel spa and a great massage. Room service was prompt and good. The Riverwalk hotels are a bit older and a bit dated but everything was clean... More 

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1 review
5 of 5 stars Reviewed 3 days ago NEW

As always our stay was awesome. The staff is always very friendly, Serge Belanger is one of the most awesome managers and a very down to earth person. He makes you feel special. Angel that works in Zocca is a very special person and always with a smile on his face. Keep up the good work guys.

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Charleston, South Carolina
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Westin wasn't on my radar but turned out to be great pick! Spiffy responsive service at this hotel made for smooth business visit. Great pool and gym also. JR Vasquez in particular was on the spot with early car waiting and bags packed ready to go to airport!! Thanks all on a great job!

Was this review helpful? Yes 1
Bellville, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My husband and I wanted a quick weekend get-a-way trip and he picked the perfect spot. We've been to the River Walk many times but this by far was our best experience. The hotel was lovely and the staff was wonderful! The manager, Serge Belanger, sent a very nice welcome email before our arrival - the desk reception and wait... More 

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Beaumont, Texas, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

What a great weekend getaway stay on the Riverwalk! Great location surrounded by great dinning, shopping, great staff! The Hotel manager believes in what I feel is becoming a lost art, "Customer Service"! This Hotel was top notch with customer! The only complaint that I have would be the in-room wifi (quite pricey).

Was this review helpful? Yes 1
Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We didn't have reservations but they had rooms available. The check-in service was great, the hotel was pleasant, very clean and the room was great. The bed was comfortable, great view overlooking the river and quiet. I was concerned with the hotel being close to the Riverwalk it would be loud but it wasn't and we were glad. The valet... More 

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Scottsdale, AZ
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I loved the holiday spirit of the hotel. It was easy to walk from there into the city and into the river walk. Lobby was beautiful. Little pricy for wifi in the room. Beds are a little small but fabulous views to play I spy with my daughter. NBA players stay here.

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Chicago, Illinois
2 reviews
5 of 5 stars Reviewed 1 week ago

I'm familiar with the Westin and Starwood properties and enjoy their accommodations, but during my most recent stay I encountered some of the most helpful, kind staff in my long travel history. I had a bit of a computer emergency during my stay. I was traveling for business, and around midnight there was an issue with my monitor that could... More 

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Stockholm, Sweden
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

My family and I are avid fans of all Starwood properties, but this hotel has exceptional service. You are greeted with an entourage of doormen/bellmen. I unknowingly left my brand new iPhone in the car, and the valet was so honest and courteous that he immediately brought it back within minutes. The rooms are clean and comfortable, and the location... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(43)
  • Room service(35)
  • River walk(33)
  • Great location(21)
  • Valet parking(14)
  • Hotel staff(12)
  • Friendly and helpful(10)
  • Front desk staff(7)
  • Heavenly beds(7)
  • Would highly recommend(6)

Additional Information about The Westin Riverwalk, San Antonio

Address: 420 Market Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Reservation Options:
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin
Hotel Style:
#2 Spa Hotel in San Antonio
#3 Luxury Hotel in San Antonio
#3 Business Hotel in San Antonio
#4 Romantic Hotel in San Antonio
#7 Family Hotel in San Antonio

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