Waited hours in Lobby for our Room, Called the Front Desk 3 times for Mini Bar Key and they kept saying they would send somebody and never did. Rude Staff (Regina), Need new Management Bad! Our floor smelled like their was a Sewage Leek. Way Overpriced. Asked for upgraded Room and was blown off! $5.00 Bottle Water in Room Wow!... more

We used Starpoints. We could not BELIEVE the location! walk out the lower level door and you are on the Riverwalk (the peaceful side). The room we got was a junior suite which was fabulous. The service was the best so far for the Westin's we've stayed in...they just couldn't have been more courteous or helpful. The little snack in... more

All round excellence. Food, staff, sea view, lots of space in the car park, all excellent. more

I am a Platinum Preferred Guest at SPG. I stay at least 3 nights a week at SPG hotel around the US. It was the Memorial Day weekend, and I had a weekend night certificate and used them. I asked for a Luxury Suite and it was unavailable. I asked for them for a very long time and they did... more

Stayed at the hotel while attending a conference. Enjoyed the hotel's location, which is on a quieter section of the Riverwalk. The riverwalk led directly to the conference centre and also provided a nice running path early in the AM. Plenty of restaurants nearby via the riverwalk. Walking distance to the Alamo. Breakfast or lunch on the hotel patio is... more

Stayed at the Westin Riverwalk for my one year wedding anniversary. I told them in advance that this was the occassion. Asked for a nice room with a view and we got a mediocre room with a view of a parking garage. Two old nubby towels for two adults. My husband ordered champagne and strawberries days before the trip to... more

We planned a long weekend in San Antonio, and the Westin was our first stop. I was a little surprised the first time I drove past the hotel. I totally missed the driveway! On our second time I did find it, and we drove into a relatively organized traffic jam. There were three rows of cars in the small drive,... more

Customer service was ok. I went there with my husband for our 2 yr. anniversary and asked for a river-view room, but they said they couldn't accomodate us. Parking was an additional $25.00. Rooms were kinda small and ordinary, but clean. The bed was comfortable, but nothing special. I think we could have found another hotel just as nice for... more

I traveled with my wife this past weekend to stay on the Riverwalk and wanted a place near the action. I was impressed by the location of the Westin. (short walk to the main dining and entertainment part of river). I asked for a room with a riverview and got it. I even was given a choice of a good... more