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All 351 San Antonio hotels

Hilton Palacio del Rio

4.0 of 5 Hotel   |   200 South Alamo Street, San Antonio, TX 78205 (East Side)
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81%
Ranked #23 of 351 hotels in San Antonio
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed February 23, 2013
L D Houston, Texas
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1,118 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (281)
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There are newer reviews for Hilton Palacio del Rio
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Houston, Texas
1 review
5 of 5 stars Reviewed February 23, 2013

Federico Mato and Yolanda Russo were instrumental in helping me to plan and execute a surprise Birthday weekend for my Husband. We live in Houston Texas and traveled to San Antonio. Everything was wonderfully taken care of before we arrived and Federico and Yolanda checked back in with me to make sure nothing else was needed. I really appreciated the... More

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BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review

Thank you for staying with us to celebrate your husband's birthday! We appreciate you taking the time to recognize Federico and Yolanda! We are proud to have these exceptional team members and will share your comments with the entire staff. We are delighted you enjoyed your stay and look forward to welcoming you back on your next visit to San... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 22, 2013

Great hotel. I received exceptional service from the Room Service staff, especially Yolanda. She helped me find a vegetarian option on the menu, and she was very friendly. Not only did she make sure my order was correct on the phone - she also called to follow up and to make sure my dinner was satisfactory. Excellent hospitality.

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BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review

Thank you for staying with us recently and taking the time to tell us about it! We will definitely share your positive remarks about Yolanda and your room service experience. Thanks again! More

Minneapolis
Top Contributor
69 reviews 69 reviews
59 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed February 22, 2013

This Hilton propery has been recently updated and refreshed. Hotel staff are very accomodating and make you feel like a valued guest. Convenient location across street from convention center and 5 minute walk to The Alamo and River Walk.

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BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review

We appreciate you staying with us recently and taking the time to write a review. We are excited that you enjoyed our $35 Million renovation and were able to take advantage of our convenient River Walk location. We look forward to being your host again the next time travels bring you to San Antonio. More

San Antonio, Texas
1 review
5 of 5 stars Reviewed February 18, 2013

Being from San Antonio and having small children getting away even for the night is a luxury. The junior suite was amazing...awesome views of the city, comfortable bed, nice shower and bath. We have the best time at Durty Nelly's and love the location of the Hilton to other attractions. Thanks for a great stay and we will be back... More

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BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review

Heidi J - Thank you so much for staying with us for your night out! We appreciate you taking the time to write a review. We will share your positive comments with the rest of the team. Thanks again and we look forward to welcoming you back the next time you need a getaway! More

Cruz Bay, St. John
Top Contributor
71 reviews 71 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed February 18, 2013

Perfectly located right on the Riverwalk. Rooms were very comfortable; room service delivered every day by a friendly gentleman who was always smiling and humming. I got sick and the staff helped me get to the nearest Urgent Care. They were kind enough to extend late checkout at no charge until it was time to catch my plane. My only... More

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BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review

Thank you for your business! We appreciate you staying with us recently and thank you for your feedback. We will definitely share your positive comments about Martin (the friendly gentleman that is always smiling and humming!) with the management team. We hope you are feeling better and look forward to having you back the next time travels bring you to... More

Houston, TX
Contributor
13 reviews 13 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 18, 2013

This hotel is completely remodeled and very new. Rooms and bathrooms are very good. Because of its great location, it is always going to be slammed and yes parking is a hassle but you're right in the middle of everything so it kind of comes with the territory. Downstairs restaurant has a good breakfast buffet on the weekends. Twenty dollars... More

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Saint Martin, Minnesota, United States
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 15, 2013

Our stay was amazing. The rooms and staff were everthing we were looking for. We were on the 20th floor and we had a balony in which the view of the city at night so impressive. We could walk right on to the Riverwalk from the back entrance of the hotel. The staff was excellent but I must point out... More

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Grayslake, Illinois
Senior Contributor
48 reviews 48 reviews
31 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 14, 2013

Orlando the bellman is exceptional in his helpfulness and service. All of the staff greeted us with smiles and helpful attitudes. Breakfast is great with lots of fresh fruit and omelet bar. Locatioin is great and right on busy section of Riverwalk.

Was this review helpful? Yes
BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review

Thank you for staying with us recently and taking the time to write a review. We appreciate you recognizing Orlando and we will definitely share your positive comments with the team. Great to hear you enjoyed the breakfast at our River's Edge Cafe & Patio Bar! We look forward to welcoming you back in the future! More

Lincoln, NE
Top Contributor
316 reviews 316 reviews
71 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed February 13, 2013

The location is perfectly situated in the heart of the river walk. There was a large group arriving when I checked in that slowed the process down quite a bit. Otherwise everything was fine with this hotel. The Dirty Nelly's Irish pub located on the lower level is a ton of fun also.

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Nashville, Tennessee
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 12, 2013 via mobile

Upon arrival we were forced to stay on street due to major traffic jam at valet parking. Taxi driver didn't mind. The delay was nearly 5 min. Once inside I felt a little better as there was no line to check in. The gentleman at the front desk could not have been nicer order efficient . He was also very... More

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Additional Information about Hilton Palacio del Rio

Address: 200 South Alamo Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Palacio del Rio 4*
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Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style
#8 Luxury Hotel in San Antonio #17 Romantic Hotel in San Antonio #19 Business Hotel in San Antonio #19 Family Hotel in San Antonio
Hotel Class
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 
Number of rooms
485

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