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All 347 San Antonio hotels

Hilton Palacio del Rio

4.0 of 5 Hotel   |   200 South Alamo Street, San Antonio, TX 78205 (East Side)
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Ranked #25 of 347 hotels in San Antonio
Certificate of Excellence 2013
A recent review
3 of 5 stars Reviewed September 24, 2012
veryunhappydiner Kansas City
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Palacio del Rio
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Kansas City
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 24, 2012

I spent 4 nights at the Hilton attending a conference at the San Antonio Convention Center. Although the hotel has undergone some renovation, it still feels somewhat dated. Hallways are dark with low ceilings. I initially was placed in a room with 2 double beds despite requesting a King sized bed on reservation. Upon calling the front desk this was... More

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Arlington, Massachusetts
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 24, 2012 via mobile

Beds and towels were comfy. Loved the balcony. Rooms were very quiet. Staff was pleasant. Buffet breakfast was good but 19.95! But we got coffees to go:). Make sure you call for turn down service! Nice touch with dark chocolates. Also free cookies at the front desk at night. Shhh! You have to ask. The door to the bathroom/closet very... More

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Oldsmar FL
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 22, 2012

Pilar was very friendly and professional on each and every interaction. Staff is very caring and friendly. We were well taken care of.Beds are very comfortable. Entire hotel was recently renovated, and is comfortable and modern.

Was this review helpful? Yes 2
knoxville, Tn
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 20, 2012

Lets begin at the front desk. Logan was our "go to" guy and he was the best. We checked in late on Thurs Sept 13th and he was most helpful. We had never visited San Antonio before, and got there starved!!! Great dinner suggestions. VERY personable guy. Thanks Logan. His helpfulness continued on Sat. when our sister and husband arrived,... More

Was this review helpful? Yes 1
Severn, Maryland, United States
1 review
3 of 5 stars Reviewed September 19, 2012

We stayed on the riverwalk at this hotel. It was good, but you can find better. Hilton seems to have very expensive amenities. I mean a $16 waffle or $20 chicken wings is a bit ridiculous...They charge 9.95 for wifi access. Parking is $22 self park and $35 vallet (daily). With the money you spend on this place; some of... More

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BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review

I appreciate your review of your recent stay at our hotel. I understand that some of the costs were of concern and am sharing your feedback with the appropriate members of our team. This will help us evaluate our pricing structures as we move forward. Thank you again for taking the time to share your feedback. More

Nashville, TN
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 17, 2012

There is NOTHING like walking into a hotel and being immediately greeted! I enjoyed my stay at the Hilton- Nice, modern, comfortable rooms (they even have the newer dual-flush toilets.... and I digress). The staff for the most part were very helpful and very nice. I consider this hotel to be pretty centrally located in downtown San Antonio, with the... More

Was this review helpful? Yes 1
Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 17, 2012

I just recently spent the weekend here with my fiancee and our parents. Overall it was a great stay. The hotel has an amazing location on the riverwalk. Also, the staff was extremely helpful. One of my favorite parts of this hotel is that they have four restaurants/bars at the hotel. The only downside is that they charge an arm... More

Was this review helpful? Yes 1
BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review

Thank you for staying with us recently and taking the time to share your feedback. We very much appreciate the 95% great and will definitely share your comments with the valet team to improve the "not so much". We are glad you enjoyed your stay and had the opportunity to visit at least one of our riverwalk outlets. Best wishes... More

Austin, Texas
Top Contributor
83 reviews 83 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 17, 2012

Located on the bend of the San Antonio river walk, right next to the shops of La Villita, this Hilton has always been an easy choice. It just got better with a million-$ renovation of the rooms. They had been shabby chic. Now they are modern, classy, and even techie. A motion-sensor closet door turns on the light as you... More

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Midland, Texas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 17, 2012

Newly remodeled and right on the Riverwalk. Friendly staff as well. Each room has a balcony, for us cigar smokers, it is perfect. Tons of resturants close by, lots of night life. Either side of the hotel can be noisy at times, but the riverwalk side will become quite sooner.

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Tacoma, Washington
Contributor
19 reviews 19 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 17, 2012

The room is very nice and comfy. I had a room with the view of the rivierwalk and the beautiful sunsets in the evenings!! The only thing I have a problem with is the parking charges to much for self parking in the garage which you have to walk to Rain or Shine $22 on the website it said $27... More

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Additional Information about Hilton Palacio del Rio

Also Known As:
Hilton Palacio Del Rio Hotel
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Address: 200 South Alamo Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in San Antonio
#25 Luxury Hotel in San Antonio
#25 Top resorts Hotel in San Antonio
#25 Romantic Hotel in San Antonio
#28 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Palacio del Rio 4*
Official Description (provided by the hotel):
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 
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