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Hilton Palacio del Rio

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200 South Alamo Street, San Antonio, TX 78205
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1 room 1 guest
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Hilton Palacio del Rio
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1,698 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (421)
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There are newer reviews for Hilton Palacio del Rio
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Sugar Land, United States
1 review
5 of 5 stars Reviewed August 30, 2014

A great, quiet room with a balcony view of the River Walk, large and well-lit shower along with a very comfortable bed. Great location in the southern part of downtown. Good restaurant and bar options.

Review collected in partnership with Hilton Hotels & Resorts

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Houston, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 26, 2014

Overall an extremely nice and comfortable hotel! I recommend working on your first impressions because the front desk clerk was unfriendly at check-in. We were checked-in to a "riverview" room that had NO RIVERVIEW. Guest services agreed to move us to a lower floor to get a better view. MAKE SURE YOU GET 6TH FLOOR OR LOWER FOR THE BEST... More 

Was this review helpful? Yes 4
Texas
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 24, 2014

Loved everything about this property! Ideal location on the Riverwalk, we never had to take the car out once we parked. Easy walking for shopping and dining. Had a room on the 6th floor overlooking the RiverWalk. Comfy beds, mini-fridge and a very cold A/C, (which you need in TX)! We sat on our balcony in the evenings watching the... More 

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BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review

Dear JenJo-Trip: Thank you for staying with us recently and taking the time to write such a great review! It is great to hear you enjoyed the balcony views and found time to also enjoy the River's Edge Patio Bar & Cafe! We cant wait for you to return too!! More 

Garland, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 20, 2014

Very nice & comfortable hotel. Great location. Right along the riverwalk. Would recommend staying on the 10th floor or lower so you can get a good view of the riverwalk and the people. Valet parking is quite expensive ($39) so be ready.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Flower Mound, Texas
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed August 18, 2014

Hotel is undergoing renovation. My wife is a Hilton Diamond which meant absolutely nothing at this hotel as there are no amenities, or at least none offered, for Diamond members. The worst part of this hotel is its parking program, Parking is 2 blocks away and is $25.00 per night or you can valet it for $35.00 per night which... More 

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BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review

Dear tfaris: Thank you for staying with us recently and for your wife being a loyal Diamond Member! I am sorry your status level was not recognized at check-in and therefore we failed to communicate the various benefits available to you. We will review these opportunities with the front desk staff to better serve our loyal clientele. Thank you also... More 

Navi Mumbai, India
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed August 18, 2014

Excellent stay in SanAntonio, I loved it. Awesome location, warm hospitality of the staff members, good rooms with wi-fi, nice view of the river walk, different restaurants and coffee shops, helpful waiters (I was helped a lot by a waiter to choose my dish being a totally stranger among latin food). If I visit the place again, obviously I would... More 

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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed August 14, 2014

Over rated. I stayed on the 10th floor. Paid a premium for a river view. Instead I got to stare at some kind of ugly metal round building. The part of the river walk I did see I had to lean over my balcony and stare straight down to see anything decent. Room was tragically small and tight. Yes there... More 

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BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review

Dear More W - Thank you for staying with us recently and taking the time to write a review.. Thank you for recognizing our team members as being polite and smiling. We will share your comments with our housekeeping team to improve upon the dust you experienced in your room. We are also investigating different solutions for the jacuzzi that... More 

San Antonio, United States
1 review
3 of 5 stars Reviewed August 14, 2014

Very average for the $$. They definitely take advantage of their river location. The check in took quite some time ans parking is a very expensive addition to the price of the room. The room was quite noisy from hall noise also.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review

Dear Mike W - We appreciate you staying with us and taking the time to tell us about your experience. Thank you for your feedback about our parking. We will share your comments with the management team as we evaluate future pricing I am sorry the current parking rates were not easily viewable from our website and confirmations. Thank you... More 

Little Rock, Arkansas
Level Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed August 13, 2014

The location was impeccable! We ended up on the 17th floor with a balcony, but it faced the road. Spend a little extra for the river view. Even on the 17th floor, the road noise was very loud. Room was clean and very spacious. You're within walking distance to everything.

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Overland Park, United States
1 review
5 of 5 stars Reviewed August 13, 2014

Fantastic facility and staff with easy access to the river front via hotel elevator. Rooms and lobby were very comfortable and extremely clean. I would recommend this Hilton to anyone. The touch screen elevator system in the lobby and on every floor is awesome!

Review collected in partnership with Hilton Hotels & Resorts

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Hotel Review Summarization

What travelers say

  • Very nice(13)
  • Room service(5)
  • Convention center(4)
  • Would definitely stay(3)
  • Great location(3)
  • River walk(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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