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Hilton Palacio del Rio

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200 South Alamo Street, San Antonio, TX 78205
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Best prices for: 1 room 1 guest
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Hilton Palacio del Rio
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Hilton Palacio del Rio
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1,527 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Palacio del Rio
See the most recent reviews
Saint Paul, Minnesota, USA
Top Contributor
154 reviews 154 reviews
20 hotel reviews
90 helpful votes 90 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

The San Antonio Riverwalk area was ahead of its time, but that also means that the major structures are all now pretty old (not to mention tacky and filled with dreck like Hooters and the Rainforest Cafe). The Hilton Palacio del Rio, having been built in 1968, has unfortunately fallen behind the times, too. The exterior is remarkably plain and... More 

Was this review helpful? Yes 2
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Jeff B., Thank you for taking the time to review our hotel. Please accept our most sincere apologies for inconveniences your experienced while staying with us. Our goal is to provide each guest a memorable and exciting visit and we can see that we fell short of this during your time. Our primary objective when renovating the hotel in... More 

Tampa, Florida
Contributor
16 reviews 16 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel room was clean and comfortable. I had dinner in the hotel restaurant and was not impressed - the waiter acted as if I was a nuisance since I only ordered a salad. In addition, my company hosted a conference here, which the hotel layout made logistics quite awkward. The meeting rooms were all on the top floor and... More 

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear SoozClues, Thank you for taking the time to review our hotel and the compliments of our guest room cleanliness and comfort. We apologize for the inconveniences you faced while hosting your meeting with us. Our goal is to provide a seamless and memorable experiences for groups on our property and it seems as though we fell short this time.... More 

1 review
3 of 5 stars Reviewed 1 week ago

My husband and I stayed here for our anniversary. Two days prior to arrival, my husband called the hotel to confirm the reservation. The hotel confirmed our room away from the elevator and feather free. Neither was true when we arrived although they did come to our room at 11:00 pm to change out the bedding. I am giving them... More 

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Bonnie F., Thank you for taking the time to review your stay at our hotel. Please accept our most sincere apologies for the experience you had while with us. It is our goal to create a personal connection with your stay, and it seems as though we fell short of this. Your comments will be shared with our entire... More 

Fort Lauderdale, Florida
Top Contributor
84 reviews 84 reviews
20 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

We couldn't have picked a better location. You step out the back doors and are perfectly located on the riverfront. We walked the inner loop many times bar hopping along the way. The Alamo and San Fernando Cathedral are also within walking distance. Don't miss the nightly laser show on the cathedral walls. Ask for room 1701. It faces the... More 

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear RealEstateScorecard, Thank you for taking the time to review your experience at our hotel. Reading about your adventures in San Antonio makes us want to get out and do some exploring! It is wonderful to hear how much you enjoyed your room and the plentiful amenities. Our goal is to provide an expectation exceeding experience for each guest, and... More 

1 review
4 of 5 stars Reviewed 1 week ago

Everybody was very professional and polite. Pilar, my room service attendant was exceptional! No excess noise and slept very well! Eat access to the river walk and within walking distance of great local cuisine.

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Matthew R., We are so glad to hear you enjoyed your time at our hotel! Our goal is to provide each guest with a memorable experience, and it seems as though Pilar and the rest of our team made your stay their focus. It was wonderful to read of how much you enjoyed our location and were able to... More 

United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

The Hilton Palacio del Rio is a beautiful hotel with friendly staff, nicely appointed clean rooms, good food, and Riverwalk location. The only thing lacking is an executive lounge. The parking is also steep but not out of line with other hotels in the same prime location. The cheese blintz's at breakfast were very tasty. The Hilton Rivers Edge restaurant... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Joan H., Thank you for taking the time to review our property. We are overjoyed to read your gleaming comments of our hospitality, offerings and location. You're correct, our hotel does not have an executive lounge; though, for Diamond members we instead offer free breakfast in The River's Edge, to ensure our most loyal guests start each morning off... More 

Dawsonville, Georgia
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Very, Very exceptional hotel. Perfectly located on the San Antonio Riverwalk. The staff were terrific and bent over backwards to accommodate us. Hotel was extremely pristine, as was outside on the grounds. Food was delicious! We had a small problem with our air conditioner and staff came immediately and corrected the problem. We will stay there again.

Was this review helpful? Yes 2
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear drsherryweeks, Thank you for taking the time to review our property. We are so glad to hear you thoroughly enjoyed your stay with us! Our staff is truly dedicated to ensuring each guest has a memorable time while at our hotel, just as you experienced. We greatly appreciate your compliments of our service standards, aesthetic flawlessness and dining options.... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

There is nothing worse than being in rush on check out day. An early morning flight home added to drama. It wasn't until the day after I arrived home that I realized I forgot the coat to my fav suit and also a pair of slacks. I called and left a message. to my surprise Jen A. had the most... More 

Was this review helpful? Yes 1
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear urowell, We are so glad your suit and slacks were recovered and safely returned to you by our Loss Prevention team! Jen A. and the rest of our staff take your personal items and privacy very seriously; thus, their proactive nature is having the items shipped back to the rightful owner. Your comments will be shared with our entire... More 

High Point, United States
1 review
3 of 5 stars Reviewed 1 week ago

Don't believe the ads. There is no whirlpool. The garden terrace is bare with no seating, no view, and no reason to be there. The staff, while efficient and attentive, lacks knowledge and information. Don't count on them to be able to answer questions.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Glen K., Thank you for taking the time to review your experience. We apologize for the confusion regarding our whirlpool - just a few weeks ago we removed it, as we are looking to make some improvements to our pool deck to provide a more enjoyable guest experience. Currently, we are in the process of reviewing all verbiage that... More 

Brenham, Texas
1 review
5 of 5 stars Reviewed 1 week ago

I forgot some shirts I had borrowed from a co-worker and the lovely security officer, Daniel, shipped them to me, overnight, for free! I was so relieved and shocked at the urgent service I was given! I know they are busy people there! I was so happy and will definitely go back!

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Megan R., It is wonderful to hear that your items were recovered and sent back to you with urgency. We take your personal effects and privacy very seriously and greatly appreciate your recognition of Daniel. He and the rest of our Loss Prevention team go above and beyond to ensure each guest leaves our hotel with exactly what they... More 

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