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Hilton Palacio del Rio

4.0 of 5 200 South Alamo Street, San Antonio, TX 78205
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Certificate of Excellence 2014
Hilton Palacio del Rio
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Hilton Palacio del Rio
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1,327 reviews from our community

Traveler rating
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    453
    150
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    37
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Palacio del Rio
See the most recent reviews
1 review
4 of 5 stars Reviewed 1 week ago via mobile

Love the hotel and location but the parking is offsite and it takes a while to get car. It is also very crowded. The only saving grace was Joseph who was the nicest, most helpful guy ever! He probably is the only reason I'm giving a good review. Also Roland head of parking is very good. It is also a... More 

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Sportsmomof, Firstly, thank you for taking the time to leave us a review! We are so happy to hear you love our hotel and we look forward to earning your stays in the future. As our front drive does get quite busy, especially on the weekends, we apologize for any delays in getting your vehicle. Though, we are ecstatic... More 

houston
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

If at all possible, park elsewhere as parking costs $42.00 per night. Do not eat at the hotel restaurant, $20 is too much for a buffet breakfast that is free at most hotels across America. Cover the motion detector that turns on the closet light with a piece of paper, otherwise a bright light will come on each time you... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Houstontikiman, Thank you for staying with us during your recent visit to San Antonio! Your appreciation of our convenient location and caring service is accepted with warmth. Although, your satisfaction with the parking situation and dining options did not live up to your expectations, we are always looking to improve where necessary and will share your comments with the... More 

Baltimore, Maryland
2 reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Great location, right on the riverwalk walking distance to many bars, restaurants, mall, and Alamo. Riverwalk balcony view was awesome. Valet parking was pricey but you can park in a garage just down the street for a few dollars cheaper. I stay here everytime I visit. It's a Hilton so bfast and restaurant are also pricey. I wud rather find... More 

Was this review helpful? Yes 2
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Jon N., We are so happy to hear your stay with us was excellent! Our location does provide easy access to all the 'must-see' attractions of downtown and it's great to hear you were able to take advantage of this. The many options nearby make it a lively and exciting area, and we are glad to be here. We... More 

Minnesota
Top Contributor
144 reviews 144 reviews
35 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice room on the fifth floor. This is the first floor with balconies overlooking the riverwalk. Balcony was spacious with a small table and two chairs. Also is a light on the balcony so is nice if you want to work on your computer.

Was this review helpful? Yes 3
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear maggieminn, We are delighted to hear how great your experience was with us! The holiday season festivities are quite a sight to be seen here at the Hilton Palacio del Rio, as well as, on the River Walk. Your photos exemplify what the experience is all about - a great time! It's fantastic to hear how much you loved... More 

1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

i left a Tiffany necklace in the safe by mistake and needed it sent to England urgently. The package was delivered to me 2 days later. Quite incredible. I can only commend the integrity and honesty of all concerned.

Was this review helpful? Yes 4
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Fan647, We are so glad to hear you & your necklace were reunited thanks to our loss prevention team! The safety of your belongings and privacy is our priority, and this is a prime example. Thank you for taking the time to share your experience and we look forward to seeing you again soon! Best regards, Zain B. More 

Cypress, United States
Contributor
12 reviews 12 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here due to its location to the Alamodome. I think that this is the third time that I have stayed here. It is a beautiful hotel and the staff was very friendly. I did have some large issues that I was not happy with. First, I understand that parking is tight in the SA area. I parked down... More 

Was this review helpful? Yes 2
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Anthony P., We are glad to hear you enjoyed your recent stay with us! You are correct - our location is perfect for any type of traveler, as we are directly on the River Walk. Additionally, your experience with our staff puts a big smile on our faces, as your comfort is our priority. We are sorry for the... More 

Houston, United States
1 review
4 of 5 stars Reviewed 1 week ago

Very nice hotel and you cant beat the location on the river walk. Very clean rooms and very helpful staff and a great breakfast. Beds were comfortable and the balcony was great with views of the city and river walk. The room was a little pricey but I believe it was due to some conventions at the hotel.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Jim F., We are so glad to hear you enjoyed your stay with us. Our housekeeping staff goes to great lengths to ensure each room is spotless, and it's great to see you noticed. The reason our staff is so helpful is because we have great guests, such as yourself! We look forward to seeing you again, Jim F. Best... More 

Frisco, Texas
Top Contributor
73 reviews 73 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The facility may looked aged from the outside, but the inside is totally state of the art. Combine a high tech Hilton property with great staff and you get 5 stars! Great location for the River Walk, restaurants, shopping, and the Alamo.

Was this review helpful? Yes 2
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear TCooper4653, Thank you so much for taking the time to leave us a review. You are correct, our $35 million renovation has done wonders for the aesthetics and efficiency of the hotel and it's great to hear you appreciate it. Also, we will be sharing all of your comments with our staff, especially how much you praised them! With... More 

Houston, Texas, United States
Top Contributor
89 reviews 89 reviews
9 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My company put me up here, and it was a real treat! The rooms are very nice. The service is excellent. The location is amazing - I walked to the Alamo and La Villita easily. I also left my iPad and they saved it and sent it to me quickly! One caveat: Parking is not easy. If you choose to... More 

Was this review helpful? Yes 1
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Niki C., We are so glad you had a great stay with us. Our proximity to all the nearby 'must-sees' is quite the advantage and we hope you utilized it to the fullest. Also, it's great to hear our Loss Prevention team has saved yet another iPad from the clutches of the inactive "Find my iPad" feature. We will definitely... More 

Flint, Texas
Contributor
17 reviews 17 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Superb 5 star hotel located right on the River Walk. You get all the quality you expect with the Hilton brand but it does come with a cost. Rooms are not cheap.........a king with a River Walk view, breakfast, and Internet will set you back $400 after paying taxes and valet parking. You almost have to pay the extra for... More 

Was this review helpful? Yes 1
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Jack G., Thank you for taking the time to review our property. We are delighted to hear that you enjoyed your stay with us! Your appreciation of the quality of our hotel and and options are warmly accepted. Additionally, our culinary team goes to great lengths to ensure our dining options satisfy a variety of excitable palates, such as... More 

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Additional Information about Hilton Palacio del Rio

Address: 200 South Alamo Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
TripAdvisor is proud to partner with Booking.com, AAA Travel Services, Expedia, Priceline, Cheap Tickets, Hilton Hotels, Hotels.com, getaroom.com, Odigeo and Tingo so you can book your Hilton Palacio del Rio reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hotel Style:
#8 Luxury Hotel in San Antonio
#12 Business Hotel in San Antonio
#15 Romantic Hotel in San Antonio
#19 Family Hotel in San Antonio

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