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Hilton Palacio del Rio

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200 South Alamo Street, San Antonio, TX 78205
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Hilton Palacio del Rio
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Hilton Palacio del Rio
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1,473 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Palacio del Rio
See the most recent reviews
Rancho Cucamonga, California
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice hotel along the river walk of San Antonio. Clean and very standard Hilton hotel. Elevators are fast and running. Location--in the heart, next to tons of restaurants, shopping, and souvenir shops. Probably only 5 minute walk to the Alamo and 15-30 minute walk to Alamodome (depending your pace). Airport Traveler--take the cab or shuttle for transportation Enjoyed my... More 

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Lionel86, We are so glad to hear that you enjoyed you stay with us. Our recently upgraded elevators have been appreciated by many and it's wonderful to see that you do too! You're correct; our hotel is located directly on the River Walk, near to the all that our city has to offer. With the plethora of restaurants, shops... More 

Maryland
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I chose this hotel based on reviews and its proximity to the convention center and Riverwalk. I was not disappointed. The hotel, although built in the 1960s, was completely renovated. The rooms were beautifully decorated and clean. The service was attentive. I loved that there was a separate check in desk for Hilton Honors members. Best of all was the... More 

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear 2kids2dogs, Thank you for taking the time to detail your experience at our hotel. We are so happy to hear of your glowing recommendation for the property. Our recent $35M renovation has gone a long way in ensuring our guests have an enjoyable time staying with us, in addition to our already ideal location. Likewise, our service standards are... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Upon check-in, Adrian C noticed my son's skateboard and offered to get us directions to some local skate parks. He delivered! He provided directions to 3 different parks (from the hotel to one, from the one to the next, etc). It made for a PERFECT day and exactly what we were looking for! Thanks, Adrian!

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Janette L., Thank you for taking the time to review our hotel. We are so happy to hear of your positive experience with our front desk. Each of our team members take it upon themselves to exceed expectations on a daily basis, and it seems as though Adrian achieved this by making a personal connection with your son and... More 

Calabasas, CAlifornia
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the front desk to the restaurant staff everyone was so nice! Erica at the front desk, Andrew our waiter ... everyone made us feel so welcome. Great location on the Riverwalk if you like to be in the heart of the action..

Was this review helpful? Yes 4
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear LovetoDine45, Thank you for taking the time to review our hotel. Our entire staff, including Erica and Andrew, look forward to ensuring your stay with us exceeds all expectations and it is wonderful to hear that we achieved with you! Your comments will be shared with our team, so as to exemplify what we want each guest to feel... More 

New York
1 review
5 of 5 stars Reviewed 2 weeks ago

Not only is this hotel neat, clean and a great hotel to stay in but the staff in security are awesome! Rick was my officer who helped me after losing an item. I was not given a bag I had being stored in the back. When I realized it, I was gone and on my way home. I called the... More 

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Sue H., We are so glad to hear your personal effects were returned to you safely! Our Security and Loss Prevention team takes it upon themselves to ensure each guest leaves our hotel with everything they came in with. Your property and privacy is always at the forefront of their duties. Your rave reviews of our hotel are greatly... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is by far the best I have ever stayed in. It is beautiful but the staff is what makes it above average. Everyone I have encountered have been pleasant and so helpful. Teresa, manager of house keeping even had my young daughter some milk and cookies sent up to our room to cheer her up because she had... More 

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Pagejeri, We are so happy to see you had memorable stay with us! We are honored to be your favorite hotel. Our staff does an amazing job of making guests feel like our hotel is their home away from home. Hearing of how Teresa went the extra mile to make your daughter's day a little better warms our heart... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

My wife and I were celebrating our 14 year anniversary. I was assisted by Yolanda Russo, she helped me make my stay a very memorable. She ensured that a heart made out of roses was on the bed as well a nice chilled bottle of wine. From the start of the planning till the end of our stay, we felt... More 

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Tjlascano, Firstly, happy anniversary! Fourteen years of marriage calls for a quite a celebration and we are honored to have been a part of the festivities. Hearing of how Yolanda went the extra mile to ensure your special day went off without a hitch puts a big smile on our faces. She really does put our guests before herself.... More 

Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff from the valet to the lost and found were very efficient and did a wonderful job. The elevators were fast, quiet and very efficient in getting us to our floor and back down...love the touchpad system. Great breakfast buffet but a little pricey.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Glenda O., Thank you for reviewing your stay with us. We are so glad to hear of your positive experience. Our hotel prides itself on quality service, convenience and spaciousness. We greatly appreciate your rave reviews of our staff, culinary creations and amenities. Your comments will be shared with our entire team, as we continue to provide expectation-exceeding accommodations... More 

MOON TWP
1 review
3 of 5 stars Reviewed 2 weeks ago

The location is right on the riverwalk but locations further up are closer to the action, if you don't want to pay he ransom and you get a room near the road, expect to be woken up early and often. The hotel didn't seem that full but they wanted $35 a night more to move away from the road noise.... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear George R., Thank you for taking the time to review your experience at our hotel. You're correct, we are directly on the historic River Walk. Our location provides the most picturesque views of the city and allows our guests to enjoy all that our city has to offer, and being very near to all of the local attractions and... More 

Dallas, Texas
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at this property for an ASHE conference over St Patrick's day and was very satisfied. Location was perfect, right on the riverwalk, and a stones throw away from the Henry B Gonzales convention center. Fitness center was above average and had a great view from the pool tucked away next to the fitness center. Breakfast was awesome, again right... More 

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Timlikestravel, It was our pleasure to have hosted you during the ASHE conference. We are sure our location directly across from the convention center made for an easy commute between sessions for you. We greatly apprecaite your rave reviews of our balcony views, culinary creations and plethora of amenities which you were able to best utilize. Our hotel specializes... More 

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