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Hilton Palacio del Rio

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200 South Alamo Street, San Antonio, TX 78205
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Hilton Palacio del Rio
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Hilton Palacio del Rio
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1,465 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Antonio, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

The Hilton is centrally located to many restaurants and the Alamodome is in walking distance. The riverwalk is runs through the area creating a fun and festive ambience. The hotel service is very hospitable, the room was large and comfortable. I would stay in this hotel if I vistied the area again. My overall experience was very positive.

Review collected in partnership with Hilton Hotels & Resorts

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McDonald, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

This is a first rate hotel. It is located on the River Walk and is close to the Convention Center, the Alamo and the Alamo Dome as well as many other downtown attractions. The room was large and comfortable and the staff were helpful. My only complaint was that breakfast was not included in the price of the room.

Review collected in partnership with Hilton Hotels & Resorts

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Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Dianne F., We greatly appreciate you taking the time to review our hotel. It is wonderful to hear your glowing praises of the property. We are constantly looking to exceed our guests' expectations and it seems as though we achieved this during your stay. You're correct; our location is ideally situated near to all of the local attractions. This... More 

Michigan
Contributor
19 reviews 19 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here during the Your Best Pathways to Health event held in San Antonio. The accomadations were comfortable, and the hotel was nice. The staff was very friendly and helpful in everything. We had catered meals during the event, and the meals were vegetarian. The seasoning of the meals were really good, but the serving sizes were quite small and... More 

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Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Amy R., Thank you for taking the time to review our property. We are so happy to hear of your positive experience during your stay with us. Our staff looks forward to making a personal connection with each guest, as you witnessed firsthand. You're correct; our ideal location serves as a convenient 'pathway' to all that the River Walk... More 

Rancho Cucamonga, California
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice hotel along the river walk of San Antonio. Clean and very standard Hilton hotel. Elevators are fast and running. Location--in the heart, next to tons of restaurants, shopping, and souvenir shops. Probably only 5 minute walk to the Alamo and 15-30 minute walk to Alamodome (depending your pace). Airport Traveler--take the cab or shuttle for transportation Enjoyed my... More 

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Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Lionel86, We are so glad to hear that you enjoyed you stay with us. Our recently upgraded elevators have been appreciated by many and it's wonderful to see that you do too! You're correct; our hotel is located directly on the River Walk, near to the all that our city has to offer. With the plethora of restaurants, shops... More 

Maryland
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

I chose this hotel based on reviews and its proximity to the convention center and Riverwalk. I was not disappointed. The hotel, although built in the 1960s, was completely renovated. The rooms were beautifully decorated and clean. The service was attentive. I loved that there was a separate check in desk for Hilton Honors members. Best of all was the... More 

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Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear 2kids2dogs, Thank you for taking the time to detail your experience at our hotel. We are so happy to hear of your glowing recommendation for the property. Our recent $35M renovation has gone a long way in ensuring our guests have an enjoyable time staying with us, in addition to our already ideal location. Likewise, our service standards are... More 

1 review
5 of 5 stars Reviewed 1 week ago

Upon check-in, Adrian C noticed my son's skateboard and offered to get us directions to some local skate parks. He delivered! He provided directions to 3 different parks (from the hotel to one, from the one to the next, etc). It made for a PERFECT day and exactly what we were looking for! Thanks, Adrian!

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Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Janette L., Thank you for taking the time to review our hotel. We are so happy to hear of your positive experience with our front desk. Each of our team members take it upon themselves to exceed expectations on a daily basis, and it seems as though Adrian achieved this by making a personal connection with your son and... More 

Calabasas, CAlifornia
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

From the front desk to the restaurant staff everyone was so nice! Erica at the front desk, Andrew our waiter ... everyone made us feel so welcome. Great location on the Riverwalk if you like to be in the heart of the action..

Was this review helpful? Yes 4
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear LovetoDine45, Thank you for taking the time to review our hotel. Our entire staff, including Erica and Andrew, look forward to ensuring your stay with us exceeds all expectations and it is wonderful to hear that we achieved with you! Your comments will be shared with our team, so as to exemplify what we want each guest to feel... More 

New York
1 review
5 of 5 stars Reviewed 1 week ago

Not only is this hotel neat, clean and a great hotel to stay in but the staff in security are awesome! Rick was my officer who helped me after losing an item. I was not given a bag I had being stored in the back. When I realized it, I was gone and on my way home. I called the... More 

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Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Sue H., We are so glad to hear your personal effects were returned to you safely! Our Security and Loss Prevention team takes it upon themselves to ensure each guest leaves our hotel with everything they came in with. Your property and privacy is always at the forefront of their duties. Your rave reviews of our hotel are greatly... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is by far the best I have ever stayed in. It is beautiful but the staff is what makes it above average. Everyone I have encountered have been pleasant and so helpful. Teresa, manager of house keeping even had my young daughter some milk and cookies sent up to our room to cheer her up because she had... More 

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Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Pagejeri, We are so happy to see you had memorable stay with us! We are honored to be your favorite hotel. Our staff does an amazing job of making guests feel like our hotel is their home away from home. Hearing of how Teresa went the extra mile to make your daughter's day a little better warms our heart... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

My wife and I were celebrating our 14 year anniversary. I was assisted by Yolanda Russo, she helped me make my stay a very memorable. She ensured that a heart made out of roses was on the bed as well a nice chilled bottle of wine. From the start of the planning till the end of our stay, we felt... More 

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Tjlascano, Firstly, happy anniversary! Fourteen years of marriage calls for a quite a celebration and we are honored to have been a part of the festivities. Hearing of how Yolanda went the extra mile to ensure your special day went off without a hitch puts a big smile on our faces. She really does put our guests before herself.... More 

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