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Hilton Palacio del Rio

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200 South Alamo Street, San Antonio, TX 78205
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Hilton Palacio del Rio
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1,909 Reviews from our TripAdvisor Community

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Little Rock, Arkansas
Level Contributor
98 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Very nice hotel, friendly staff. I enjoyed my visit to this hotel, starting with the welcome text message and ability to communicate with staff via text, that was a first, but very cool. I enjoyed using the digital key. The room was very nice, there were a few minor issues that I reported and the staff addressed them in a... More 

Helpful?
1 Thank tashae29
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

built for the 1968 World's Fair using a Modular construction technique actually made the rooms very quiet. I did have a street view so you get some noise but otherwise a great place to stay and enjoy San Antonio's River Walk District and the Alamo. It is directly across from the convention center and the upper floors give you a... More 

Helpful?
2 Thank Dave E
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Dave E., It brings us great joy to read of how much you enjoyed your stay with us. Thank you for sharing your experience and a bit of our history with TripAdvisor. We look forward to having you back the next time your travels bring you to San Antonio! Best wishes, Zain B. More 

Rogersville, Tennessee
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

GREAT STAFF and beautiful views of the city. The elevators are modern but annoying... it tells you which one to ride. Maid was excellent. Very clean and professional. Conveniently located on the Riverwalk. Would absolutely stay there again.

Helpful?
2 Thank Trpcollier
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Trpcollier, Thank you so much for the glowing review of your stay with us. It is wonderful to read of how much you enjoyed our property. In regards to the elevator, the purpose of directing the guest to which elevator to take allows for you to get to your floor directly without any stoppage on the way. We always... More 

Clear Lake, TX
Level Contributor
77 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel has been renovated since our last visit. Hallways have new lighting and carpet. Guest baths have new granite counters and shower doors plus lighted facial mirrors. Rooms have 42" TVs, nice linens, new lighting and a safe. Our room overlooked the Riverwalk 11 stories below. Nice view of some of the old charm buildings downtown. The café/restaurant is... More 

Helpful?
3 Thank Gene W
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Gene W., We are so glad you enjoyed your stay with us, as well as our recent renovation. Our goal was to bring innovative conveniences to the property, while still retaining our local history. Your comments are very much appreciated and we look forward to having you back! Best wishes, Zain B. More 

Dallas, Texas
Level Contributor
138 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed 1 week ago

5 Star Elements: Very convenient to the convention center and some Riverwalk hotspots. 4 Star Elements: Room exceeded expectations for the Hilton brand. 3 Star Elements: I had asked for a small concession as a guest and a Hilton Honors member starting several months ago. A low floor and connected rooms since we would be travelling with a bunch of... More 

Helpful?
2 Thank Richard G
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Richard G., Please accept our most sincere apologies for the less than pleasant experience you had at our property. Since opening in 1967, our hotel's priority has been the comfort of our guests and not even the most well-crafted misdirection would help us achieve this after the situation you have described above. We cannot speak for other hotels, but... More 

Kansas
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed 1 week ago

Hotel was typical Hilton I stay in one every week mostly in the UK. But watch out they charged me $ over $60 dollars to let me self park my car. After a few days of that you could run up a big bill more than the airfare to get to San Antonio and much more than the cost of... More 

Helpful?
1 Thank Chopperpilot
Zain B, Guest Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Chopperpilot, Firstly, thank you so much for your being a patron of the Hilton brand. We look forward to providing our most loyal guests with only the finest services and it is apparent that there was a disconnect during your stay. Our rate for self-parking is $29/night, per vehicle; therefore, we are concerned as to why you were charged... More 

Spring, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel is clean and located to many attractions! Our maid Rosy C. Is very attentive! Always wanting to make sure we are well taken care of! Hotel staff very friendly! Will be back next week for business and stay here!

Helpful?
1 Thank Theresa B
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Theresa B., Thank you so much for the glowing review of our hotel. We always look to forward to exceeding the expectations of our guests, and it is apparent that Rosey and our team achieved this goal during your stay. We look forward to having you back in a few days! Best regards, Zain B. More 

Carrollton, Georgia
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Perfect location to the Convention Center with an easy walk. Nice rooms, attentive service. Right on the River Walk, which is lovely. Bed was comfy and I would return for another visit to this Hilton.

Helpful?
1 Thank Sherri S
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Sherri S., Thank you very much for the wonderful review. As AAA Four Diamond hotel, we are proud to have given you a high level of service and provide luxury accommodations. We're thrilled to have exceeded your expectations and look forward to welcoming you back! Best wishes, Zain B. More 

Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Visited hotel on business trip. Well located, friendly and easy check in. Rooms are ok. Location is walking distance from plenty of restaurants and bar along the canal. Nice ambiance. Bar at hotel is ok, nothing special. Breakfast room not beautiful and rather packed. No enough seating when I was there around 7:30

Helpful?
2 Thank Frederic I
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Frederic I, We greatly appreciate your feedback. It is wonderful to read of how you enjoyed our location, friendly staff and easy check-in process. Please accept our apologies for the limited seating in The River's Edge Cafe + Patio Bar, as we are currently renovating our patio area. Due to construction, we have had to close all outdoor seat,... More 

Denver, Colorado
Level Contributor
90 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here on the weekend for fun. The staff were very pleasant and helpful. We liked the modern décor. The elevators are very slow, but perhaps this was due to all of the annoying kids running around. The downstairs restaurant was undergoing renovations so it seemed like you were in a basement with no windows. The... More 

Helpful?
2 Thank savvytravelers40
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Savvytravelers40, Thank you for taking the time to review your stay with us. We are happy to hear of how our team members made you feel at home during your visit Ensuring that we exceed all expectations is our mission and we strive every day to provide guests' such as yourself with a memorable experience Our renovation project of... More 

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