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Hilton Palacio del Rio

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200 South Alamo Street, San Antonio, TX 78205
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Hilton Palacio del Rio
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1,585 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Antonio, United States
3 of 5 stars Reviewed 2 days ago NEW

Staff was the best. Friendly and very helpful. TV in the room did not work. Said they would be right up to fix. Never happened. Room was dirty. Actual dirt in corners of the room, nightstand, even on the phone. AC stopped working in the middle of the night. This was an issue. About 20 min later we were able... More 

Review collected in partnership with Hilton Hotels & Resorts

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Cypress, Texas
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Was just a one night stay but have stayed there several times. Great location but parking very high. We did self park a few blocks away for cheaper than valet. Pool was fair but not great just very simple. Room was fine but nothing 'special' but we did have a river view. Great piano bar down stairs on the river... More 

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Phoenix, Arizona
Level Contributor
143 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here as part of our Big 2015 Road Trip, and also to attend the summer 2015 NCUTCD meetings that were held on the property. The hotel is both very much up-to-date in its appointments while also being proud of its near-half-century space-age history. The family loved sitting on the balcony after a long day of fun (or in... More 

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4 of 5 stars Reviewed 3 days ago NEW

The location was fantastic. Walking distance to the river walk and the Alamo. It feels like an older hotel redone. The rooms are nice with great pillows. I thought the sliding farm door to the bathroom was weird but my wife liked it. The staff seemed helpful. The downside is the parking. Isn't near the hotel and you have to... More 

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Farmers Branch, United States
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I'm giving "Excellent" rating but wanted to highlight 2 areas for the hotel. When I arrived with my kiddos and got checked in, the hotel's VERY fancy elevator system was broken down. We'd been on the road 7 hours that day and needed a room to chill out in STAT. A bellman saw me with the cart that I'd waved... More 

Review collected in partnership with Hilton Hotels & Resorts

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Brenham, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

My family stayed two nights and very please with the whole visit. The rooms are very nice and bathroom nice size. The location on the River Walk is very convenient for walking to many places on the river and on upper streets.

Review collected in partnership with Hilton Hotels & Resorts

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Texas
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Excellent room, with a fantastic view of the city of San Antonio. Excellent location, particularly to River Walk (0 mile!) and most stores and restaurants you need just around the corner. A minor issue to fix is the Guest Services book, which need to be updated.

Review collected in partnership with Hilton Hotels & Resorts

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Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Nice, up to date amenities. Located on the Riverwalk. Good service and clean rooms. Prices are high in the area and I have yet to find a "good" restaurant. Otherwise, it is a good Hilton property. If it had an Executive floor and Lounge, it would have been great.

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Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Tmsmedic, Thank you for choosing to stay with us while in San Antonio this summer. We greatly appreciate your kind words regarding our location, service and housekeeping standards. Our belief is that if we treat our property with care, our guests will feel the love and it seems as though this held true in your review. In regards your... More 

Frisco, Texas
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was pleasantly surprised by this wonderful hotel. All staff we're extremely friendly and helpful. Upon my check in, the friendly staff member actually walked me to the elevators and explained how they work. They were a bit more advanced than your normal elevators. My room was recently redone and was comforts me and clean. It also had a great... More 

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Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Melissa C., Thank you for taking the time to review your stay with us. We are elated to read about how much you enjoyed our property and staff! Our dedication to service excellence is what keeps our guests smiling and ensures a memorable San Antonio experience. Your compliments of our recently renovated guestrooms and common areas, as well as... More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We always stay at Hilton Palacio whenever we want to see the Fiesta, spend the New Year's Eve, and celebrate our Anniversary because it is a perfect place for us. The place is beautiful, clean, and near the River Walk. We always enjoy the breakfast with all the fresh fruits and pastries, and a very nice view of the river.... More 

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Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Pinaywife, Firstly, thank you for being a loyal guest of our hotel. Your numerous '5-star' stays at our property put a big smile on our face. Consistently excellent service and accommodations are what we look to provide to each guest and it seems as though this is why you love our hotel so much! The compliments of our cleanliness,... More 

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