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Hilton Palacio del Rio

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200 South Alamo Street, San Antonio, TX 78205
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1 room 1 guest
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Hilton Palacio del Rio
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1,694 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed overnight in San Antonio for one night (08/28/15) and then proceeded to New Braunfels. My sisters friend picked this hotel and we were happy with his choice. Upon arrival our encounter with Priscilla the bell hop was wonderful. Her personality was very courteous, bubbly, and helpful. One of our room keys did not work and... More 

Was this review helpful? Yes
Level Contributor
119 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is super! Elevator goes right down to Riverwalk . You are right in the middle of everything . Rooms were comfortable and very clean. There was a couple of conferences going on but the hotel was still quiet and seemed not to crowded. Would definitely stay again!

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Weatherford, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We stayed on riverwalk for a weekend getaway and really enjoyed this Hotel. It was in a great location and we loved the balcony. The lobby bar was has sitting upstairs above river wall which was great for people watching. Happy hour 3pm to 7pm at the patio bar. The sports bar was small but the staff were very friendly... More 

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Hawthorne, Florida
Level Contributor
84 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Nice location on the Riverwalk, rooms are very nice. Arrived by taxi from airport and bellmen (multiple) not interested in helping me with my bags, which can be tough when walking with a cane. On check in, there was water in the bathroom all over the floor which came from a pipe above the shower head. Whoever answered the phone... More 

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Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear mpe12, Thank you for taking the time to detail your stay with us. Please accept our most sincere apologies for the inconveniences you faced. Our goal is to ensure a comfortable, worry-free visit to San Antonio and it is apparent that we fell short of this with your stay. I can assure you our team is usually top-notch, and... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 4 days ago NEW

Erica at the front desk was extremely helpful and friendly. Our receipt from our online reservation was for 2 adults and 2 kids. Our room had only 1 king size bed and later on told her we need a cot or something for the kids. She found another room with 2 beds and with a better view with no extra... More 

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Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Rrichardmllkn, It is delightful to hear of how Erica personalized your stay at our hotel, with our signature hospitality and 'WOW' factor. Each guest is different and our staff always does their best to ensure a pleasant, comfortable and memorable trip to San Antonio, just as you experienced. Thank you for taking the time to review your stay with... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

My husband and I spent the weekend at the Hilton Palacio del Rio and had a spectacular stay. The accommodations were great and the location was perfect. The hotel staff(especially the restaurant) went beyond our expectations to make sure we were well cared for. We'll come back as soon as possible!

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Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Dianna W., Exceeding expectations is our pleasure! Thank you for taking the time to review your stay with us. Your compliments of our staff and rooms are very much appreciated and will be shared with our entire team. Additiionally, you're correct; our location truly depicts a true San Antonio experience. With our property located directly on the River Walk,... More 

Irving, Texas
1 review
5 of 5 stars Reviewed 5 days ago NEW

I just visited! It's was beautiful! Everything was so nice and neat! Rosie was so helpful and sweet! Will be here next time I come. The establishment is so clean! Everyone is so nice and always smiling and there if you need help. If I was to recommend any hotel this one would be it

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Dejionne, It is wonderful to hear that our smiles put a big smile on your face! We aim to show each guest true Texan hospitality, and your comments have ensured us that we achieved just that, during your visit. We will be sure to share your kind words with our entire staff, as we continue to exceed the expectations... More 

Dripping Springs, Texas
Level Contributor
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

I ordered a salad from room service as I didn't want to go to dinner alone while my husband was at a meeting. I got to talking with the darling server and mentioned to her that almost 46 years ago, we spent our wedding night here. She came back later with champagne and strawberries for an early celebration. I hope... More 

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Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Sixlemons, What a wonderful story. We are humbled to have had you back for another stay, after your honeymoon almost 46 years ago! We are so happy to hear that Pilar made your stay all the more special, by going above and beyond to make it a lasting memory. Exceeding our guests' expectations is what we do it all... More 

Vinings, Georgia, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Hotel staff was pleasant. The breakfast omelet bar was a class act. Conveniently located on the Riverwalk. Upscale elevator "tablet" access, efficient and fast. Best part of my trip was my clean room. Raul Robledo was our room attendant, he was icing on the cake because I cannot stand pathetic room service. Amazing.

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Cat T., We are so happy to hear of how much you enjoyed your stay with us! Your compliments of Raul, our Culinary Team and new energy-efficient smart elevators are very much appreciated. Your comfort and convenience is our priority; thus, the wonderful level of service you received from our team members. We will be sure to share you... More 

Gurnee
1 review
5 of 5 stars Reviewed 6 days ago NEW

Great hotel! Staff was friendly, and efficient. It was a pleasure to stay there. Room was spacious and clean and bed and pillow were comfy! I was there on business, but would definitely come back with my husband, as it is close to everything, and would make a great romantic getaway too.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Jacqueline K., Thank you for choosing the Hilton Palacio del Rio, while in San Antonio. We understand that when you're traveling on business, the last thing you want to worry about is an uncomfotable bed to rest in. Our motivation lies in ensuring each guest has a great nights sleep and a welcoming staff greeting you as you come... More 

Hotel Review Summarization

What travelers say

  • Very nice(13)
  • Room service(5)
  • Convention center(4)
  • Would definitely stay(3)
  • Great location(3)
  • River walk(3)
Questions? Get answers from hotel staff and past guests. Ask a question

413 photos of this hotel

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