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Hilton Palacio del Rio

4.0 of 5 200 South Alamo Street, San Antonio, TX 78205
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Certificate of Excellence 2014
Hilton Palacio del Rio
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Hilton Palacio del Rio
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1,371 reviews from our community

Traveler rating
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    468
    151
    53
    37
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225
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Austin, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

My friend and I had a great stay in Hilton Palacio del Rio. The room was nicely decorated, clean and roomy. The staff was helpful and friendly when we asked for breakfast recommendations the next morning. I accidentally left my coat and didn't realize it until after I arrived home. I called and they connected me with security, who deals... More 

Was this review helpful? Yes
Collierville, Tennessee
1 review
5 of 5 stars Reviewed yesterday NEW

Had a 4 night meeting in the hotel and the service was professional and the food, buffet style for the meeting, was well prepared and quite good. The staff was quite friendly . The hotel rooms have been recently renovated and are quite nice. Location of the hotel is directly on the river walk and just about 5 minutes from... More 

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Jacksonville, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Hotel is very nice and modern. Modern fixtures and design. Professional courteous staff from the valet station to front desk. The rooms are nice and adequate but a little small for families of 4. If I had to complain about anything it would be the shower water temperature not being as hot as I prefer. It was warm but not... More 

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La Grange, Texas
Top Contributor
102 reviews 102 reviews
24 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We've stayed at Palacio Del Rio for years. They've recently renovated. The elevators are cool and quick. The staff is always pleasant and helpful. The rooms are comfy. I did not like that we can no longer park our truck in the parking garage. We had to take it a view blocks away and park in an open lot. They... More 

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La Crosse, Wisconsin
Contributor
19 reviews 19 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I had a wonderful stay at the Hilton Palacio del Rio. The entire staff couldn't have been nicer. Very attentive to guests. The rooms were nice and had refrigerators and free Wi Fi. Perfect location for walking to good restaurants and events. I also would like to comment that we left a very nice bracelet behind in the room. Housekeeping... More 

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Houston TX, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

Our bellman Walter was VERY VERY helpful. The staff who checked us in were very helpful. The rooms were clean and quiet. We had a very enjoyable stay. The location on the Riverwalk is very convenient.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Mont Belvieu, Texas
1 review
4 of 5 stars Reviewed 3 days ago NEW

nice hotel, quite. rooms are nice. shower water does not get hot enough. room service is very nice and the ladies that deliver it are very sweet and friendly. although the food is a bit over priced. good proximity to nice places to eat.

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Houston
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The hotel is in a perfect location right on the river. The rooms were nice and spacious although the beds were small to share with another person (we had 2 adults and 2 kids). The staff was great - helpful and friendly.

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Ellenek, We are so glad to have had you during your visit to San Antonio with your family. It is even more exciting to hear that you had a wonderful time with us! Our team is dedicated to our guests and making you feel at home is our pleasure. I can understand that beds are not always big enough... More 

Pembroke Pines, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I highly recommend Hilton Palacio del Rio for your San Antonio stay. I would like to specially thank Ray Guillen the security supervisor for his support in shipping me the Ipad I left in the room. He was extremely courteous and friendly. Kudos for Ray.

Was this review helpful? Yes 1
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Juan Pablo A., It is great to hear of your memorable experience with us! We take the safety of your privacy and personal effects very seriously and we are glad that another iPad has been returned to it's rightful owner. Ray and his team go to great lengths to ensure all of our guests are treated like family and... More 

San Antonio, Texas, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I have been at the Hilton Palacio del Rio for the past 6-7 weeks and have gotten to meet Walter and Adam along with observing their interactions with others. They are focused, but yet sociable and spot-on in terms of what needs to get done, exhibiting consideration and concern for the needs of the guests. Being genuine is key in... More 

Was this review helpful? Yes 2
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Rick A., It brings us great joy to see our team members appreciated for their hard work and dedication to our guests. We will convey your comments to our entire team, including Walter and Adam, to ensure our goal of providing unparalleled service is at the forefront of our duties. We strive to make sure each guest feels at... More 

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Additional Information about Hilton Palacio del Rio

Address: 200 South Alamo Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
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Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hotel Style:
#8 Luxury Hotel in San Antonio
#13 Business Hotel in San Antonio
#14 Romantic Hotel in San Antonio
#21 Family Hotel in San Antonio

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