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Hilton Palacio del Rio

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200 South Alamo Street, San Antonio, TX 78205
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Hilton Palacio del Rio
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Hilton Palacio del Rio
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1,538 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Crown Point, Indiana
Senior Contributor
47 reviews 47 reviews
24 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Hilton property is right on the Riverwalk. The property, location and the employees make this a fine facility. Received a room upgrade upon check in. The food and housekeeping were spot on. Front desk and lobby personnel went above and beyond to be gracious and helpful. Everyone should find a city bike rack a block away and explore the... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

we stayed here with a great Hotwire Rate of $99. Great hotel with excellent service. As mentioned, parking outrageously expensive $42 plus tax and tip. You can self park in the same garage, Riverbend on Presa, for $18 per 24 hours without in and our privileges. Excellent location, we were upgraded to a river view.

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Wayne, NJ
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is situated right across the street from the convention center, and is in walking distance of most places near the Riverwalk and Tower of the Americas. Seemed to be recently updated, the room were very "fresh" looking, and the staff was extremely pleasant. What made his review a five star for me personally was the excellent treatment the... More 

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St. Louis, Missouri
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here for a convention in May for 4 nights, great location. The hotel has multiple restaurants (Irish Pub, Breakfast place downstairs, Tex's Sports Bar) which are all good but there are so many restaurants to choose from in the area within walking distance on the Riverwalk that you probably will want to explore. You get off the elevator at... More 

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Eads, Tennessee
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I hosted an event at this location in February 2015 and the staff was A-M-A-Z-ING! Arnold V, Charlotte, Adelaida, and Moriah were awesome. My contact was Norma Valdez and she saved my bacon when I made a huge mistake in the booking. She and Arnold V were very accommodating and worked very hard to make sure all our needs were... More 

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Yoakum, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Wonderful experience. I would definitely return to this hotel when business brings me back to town. I would even bring the family to experience the hotel and riverwalk. Everyone had such a positive attitude and were very helpful throughout my stay.

Review collected in partnership with Hilton Hotels & Resorts

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2 reviews
1 of 5 stars Reviewed 3 days ago NEW

I had the worse trip at the Hilton Palacio Del Rio. First, a false emergency alarm went off twice in the middle of the night (2:00 am and 3:30 am). I understand if there's an accident and there is a false alarm. However, the staff should have done something to avoid the second alarm. I ordered breakfast from the in-dining... More 

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BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review

Dear Laura G - Thank you for staying with us this past weekend. We are very sorry about the fire alarm sounding in the middle of the night. The recent storms and heavy rain caused one detector to trigger the alarm. When no emergency was found and the system reset, the one detector was not identified until the second alarm... More 

Bandar Seri Begawan, Brunei Darussalam
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 4 days ago NEW

Stayed here for one night. Parking was a bit complicated not being in house. Checkin staff was not the friendliest. Location is excellent. Right up on the river walk. The Hilton restaurant at the river walk is very enjoyable. Rooms were very big. But quite a small bathroom. Would have gladly traded some of that roomspace for a bigger Bathroom.... More 

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Minneapolis, Minnesota, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for a conference and can't beat the location. Try to grab a room with an even number and you will have a river view! The patio's are great to sit on at night. Walter who worked at the front desk and Arquisha at River's Edge restaurant were particularly helpful during my stay. The bathroom's are spacious and modern.... More 

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San Dimas, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Great hotel. Had a balcony with a great view of downtown and the Riverwalk just below. Being close to the Riverwalk, it did get a bit noisy at times in the evening as I was trying to get some rest during my business trip. I'd like some warning in advance that rooms close to the riverwalk don't block out noise... More 

Review collected in partnership with Hilton Hotels & Resorts

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