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Hilton Palacio del Rio

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200 South Alamo Street, San Antonio, TX 78205
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Hilton Palacio del Rio
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1,638 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Level Contributor
439 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Very convenient hotel for the convention center and Riverwalk. Very good service from front desk staff and luggage handling. The main floor looks a little small, but the rooms are fine. The décor has been updated recently. This is the place to stay in downtown San Antonio. Suggest getting a room on the east side, north end to get view... More 

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clute, United States
2 of 5 stars Reviewed 2 days ago NEW

Honestly to me this hotel wasn't worth the price. My check in took about 30minutes. They were doing some kind of audit. To get my vehicle at the end it took them over 30minutes as well. They're auditing process or check in /valet process didn't work. I went to their restaurant and was seated but no one ever went to... More 

Review collected in partnership with Hilton Hotels & Resorts

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Fayetteville, North Carolina
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Very courtious service. Ms. Nikka at the front desk treated me with much kindness and respect. She treated me like I was the most important person staying at the hotel. The best experience I have had with a hotel stay! Thank you Hilton Palacio del Rio!

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Carmen S., Thank you for reaching out to us regarding your phenomenal experience with Ms. Nikka! Her dedication to ensuring your stay was of-of-a-kind has put a big smile on our faces. We are lucky to have such an amazing team that cares about our guests' just as they would their own family. Our hope is that you will... More 

College Station, Texas
1 review
5 of 5 stars Reviewed 4 days ago NEW

My family went to San Antonio for a short vacation and we stayed at this nice riverside hotel. Room was clean and beds were comfortable. Food in the restaurant (Edge) downstairs was delicious. The most memorable for me was people there, in particular those in the Lost & Found department of the hotel. When I got back home I found... More 

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Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Ben D., We are so glad to hear your family enjoyed their stay at our hotel, and more importantly, that your electronics were returned to you without delay! Daniel and our Loss Prevention team do an excellent job of ensuring each guest leaves our hotel with exactly what they came in with. Your privacy is our priority and it... More 

Tulsa, United States
5 of 5 stars Reviewed 4 days ago NEW

The hotel is in a great location by the Riverwalk and convention center. Front desk staff was very accommodating and pleasant. Bed was very comfy, high-tech elevators were quick and easy to use. Was there for a business trip but truly enjoyed my stay there :)

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Amy H., It is wonderful to read of how much you enjoyed staying with us! Your experience exemplifies what we aim to accomplish with every guest. By providing more than just a comfortable room, we want you to feel at home and from your comments it is apparent that we achieved this during your visit. Our recent $35M renovation... More 

Lincoln, United States
2 of 5 stars Reviewed 4 days ago NEW

This hotel was not worth the price for the amenities it offered. The Wifi was terrible. We could not send and receive emails. The cable TV had issues streaming. Cell phone reception was abysmal. They do not serve breakfast. Self parking was $30 a day, and our car was blocked in by valet parked cars. The bed was comfy, but... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Kurt K., Please accept our most sincere apologies for the hindrances you faced with our WiFi speeds and streaming. We understand that while traveling on business, it is pertinent to be connected to your family and team. We have forwarded your comments to our engineering and IT departments for them to look into and resolve the issue before it... More 

Houston, Texas
Level Contributor
61 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This is a reasonable hotel well located good rooms fair breakfast. All you might expect of Hilton. The issue here is the parking. Checked in around 4pm and had to line up in the streets waiting for undermanned valet parking guys to clear maybe 15 cars. Waited about 15 minutes to get the car in a safe place to check... More 

Was this review helpful? Yes 1
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Ian H., Thank you for taking the time to review your experience. Please accept our apologies for the delay you faced upon arrival. Our front drive can get quite busy at times, especially at peak check-in hour. The reason our self-park price is higher than that of the garage is that we lease three floors and thus, are able... More 

Dallas, Texas
5 of 5 stars Reviewed 6 days ago NEW

Very nice room.the bed was the most comfortable bed I have ever slept in. I wanted to take it home!!! After my long day I went to the bar and Eric and Moises were very helpful and pleasant and entertaining!!!! Nice way to end the day.

Was this review helpful? Yes 1
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Robin M., We are so glad you enjoyed your stay with us! Our Hilton Serenity Collection bedding offers guests some of the most peaceful nights of sleep they have ever experienced, just as it did for you. Our goal is to ensure you stay is as comfortable and entertaining as possible. Your compliments of Eric's service is very much... More 

Austin, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

My wife and I were treated extremely well. Each and every service member was professional and courteous and made us feel very welcome. So nice to access the hotel right off the Riverwalk in San Antonio. I plan to return with my entire family this fall.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Pete B., It is wonderful to hear you are already looking forward to your next stay with us! Our entire team takes great pride in showing each guest a comfortable and convenient stay in San Antonio, just as you experienced. We greatly appreciate the compliments of our staff, location and accomodations, and look forward to having you back with... More 

Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Special stay to celebrate the New Year; had a 19th floor room with a fabulous view of La Villita party below and at midnight, the fireworks view was spectacular. Room service quickly brought us champagne glasses when requested them for the bubbly we brought on our own. The only hitch was a 45 minute wait on New Year's Day to... More 

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Cynthia G., Thank you for taking the time to review our hotel and for choosing to stay with us during the New Year celebrations! We are so happy to read that you enjoyed our location, as it is truly in the heart of all the festivities. Our staff has made it their goal to ensure each guest feels cared... More 

Hotel Review Summarization

What travelers say

  • Very nice(13)
  • Room service(5)
  • Convention center(4)
  • Would definitely stay(3)
  • Great location(3)
  • River walk(3)
Questions? Get answers from hotel staff and past guests. Ask a question

615 photos of this hotel

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2 Double Beds (26)
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