We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Palacio del Rio

4.0 of 5 200 South Alamo Street, San Antonio, TX 78205
Hotel deals
Hotel website
Offers & Announcements
Bed and Breakfast
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Certificate of Excellence 2014
Hilton Palacio del Rio
Professional photos View all
Browse nearby
Hilton Palacio del Rio
Write a Review

1,380 reviews from our community

Traveler rating
    667
    471
    151
    54
    37
See reviews for
225
386
48
505
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (358)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (1380)
  • Mar-May only
    (349)
  • Jun-Aug only
    (326)
  • Sep-Nov only
    (384)
  • Dec-Feb only
    (321)
All months
Indianapolis, Indiana
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed yesterday NEW

Spent 4 nights attending our company's National Sales Meeting. Good location on the Riverwalk. Hotel was well maintained. Decor in hallways was nice...each door number was illuminated. Rooms have motion sensors that automatically turn on lights in doorway/closet and in bathroom. Large vanity in bathroom. New flat screen TVs. Balcony off each room. Work out area was a bit small,... More 

Was this review helpful? Yes
Saint Louis, Missouri
1 review
5 of 5 stars Reviewed yesterday NEW

Walter was so pleasant and helpful. He helped me to my room, offered to bring ice to me, placed my bag on the luggage rack and when my 1st key didn't work he offered to go get another one for me. The room is impeccable and everything was so accessible. This was a business trip, but I would love to... More 

Was this review helpful? Yes
Lilburn, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

I stay here with every visit to San Antonio and I am never disappointed. The rooms are clean and the staff is extremely friendly and helpful. The food for room service is excellent and Pilar delivered my dinner with a smile and was very nice. The property is beautiful and is convenient to the convention center and all the attractions... More 

Was this review helpful? Yes
Raleigh, North Carolina
Top Contributor
176 reviews 176 reviews
37 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Enjoyed my stay here (first time in SA--yee-haw!). This hotel is designed for conferences and has a nearly perfect location along the SA Riverwalk. From the hotel, we walked to the Alamo, the Marketplace, down the Riverwalk to Pearl Brewery area (a little far, but definitely doable), and even did some historic home sightseeing south of town. Lots of nearby... More 

Was this review helpful? Yes 1
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Westmount, We are so glad to hear of the great experience you had while at our property! Indeed, our prime location does serve as a wonderful ammentiy for our guests, and allow for accessible exploring of the River Walk and downtown area. Your comfort is our goal and hearing of how much you appreciated the in-room and public amenities... More 

Contributor
17 reviews 17 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We were there for one night the week before Christmas. The room was clean and comfortable and overlooked the river. From the valet through check-in and the last minute of our stay...We were given the most hospitable and gracious service. We are going back next year for another holiday get away.

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear DFBAUSTIN, Thank you for taking the time to review your experience at our hotel! It is so wonderful to hear that you are already looking forward to you next stay with us. We take great pride in supplying our guests only the best of memories and serving you with compassion and care. It is providing you with unexpected comforts... More 

Brisbane
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed 2 nights on holiday. The location cannot be beaten for seeing the sights. We walked to the Alamo, Tower of the Americas, and everywhere on the Riverwalk. The room was fine. The bathroom was not clean when we arrived, and we visited reception on our way out to ask for cleaning. The reception staff were not very friendly,... More 

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear JazzAlert, We are thankful to see you chose our hotel while on holiday, all the way from Australia! It is great to hear that you enjoyed our premier location on the River Walk and took advantage of the proximity to all of the nearby attractions. I am sorry for the less than perfect appearance of the facility in your... More 

Toronto
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The hotel is very nice, and located centrally right on the Riverwalk, which is a truly beautiful area. The primary issue is hotel staff don't seem to care about issues guests have. I had two significant problems with my room, and I followed up with hotel staff multiple times during my stay, and received no resolution. I was given a... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear David S., Firstly, thank you for taking the time to review your experience. I am so sorry to hear of the less than perfect stay you had with us. I can see that we did not make a personal connection with you or the issues you faced. Our undying goal of making your stay with us as pleasurable as... More 

Fort Gratiot, Michigan
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed here 3 nights with a friend. We chose this hotel based upon location on the Riverwalk and couldn't have asked for a better place! It has direct access to the Riverwalk, a quick walk to bars and restaurants. The staff were friendly and helpful. The rooms were small, but well appointed. Comfortable beds and linens with a great... More 

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear HeatherWilk76, We are so glad to hear you chose to stay with us while in San Antonio! Providing you with an experience that exceeds all expectations is our goal and we can see that we achieved that during your stay. Our location is premier when considering the proximity to all of the nearby attractions, and its great to see... More 

Austin, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

My friend and I had a great stay in Hilton Palacio del Rio. The room was nicely decorated, clean and roomy. The staff was helpful and friendly when we asked for breakfast recommendations the next morning. I accidentally left my coat and didn't realize it until after I arrived home. I called and they connected me with security, who deals... More 

Was this review helpful? Yes 1
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Ana Eva L., We are so pleased to hear of your expectation-exceeding experience with us! Our staff goes to great lengths to ensure your stay is a memorable one, filled with big smiles and caring service - which we seem to have achieved during your time with us. It is comforting to hear that our Loss Prevention team was... More 

Collierville, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Had a 4 night meeting in the hotel and the service was professional and the food, buffet style for the meeting, was well prepared and quite good. The staff was quite friendly . The hotel rooms have been recently renovated and are quite nice. Location of the hotel is directly on the river walk and just about 5 minutes from... More 

Was this review helpful? Yes 1
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear J H, Thank you for taking the time to review your wonderful stay with us! We take great pride in showing you a comfortable and relaxing time, and it is great to hear we accomplished this during your time with us. Nourishing our guests with only the finest in gourmet dining is one our brand pillars and we are... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hilton Palacio del Rio? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Palacio del Rio

Address: 200 South Alamo Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Cheap Tickets, Despegar.com, Travelocity, Hotels.com, Odigeo and Tingo so you can book your Hilton Palacio del Rio reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hotel Style:
#9 Luxury Hotel in San Antonio
#12 Business Hotel in San Antonio
#14 Romantic Hotel in San Antonio
#22 Family Hotel in San Antonio

735 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (324)
Viewed
Dining (12)
Viewed
Room/suite (79)
Viewed
Hotel & grounds (76)
Viewed
View from room (39)
Viewed
Bathroom (24)
Viewed
Pool/beach area (9)
Viewed
Family/play areas (1)
Viewed
Other (84)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (374)
Viewed
Amenities (58)
Viewed
double double (26)
Viewed
Executive suite (48)
Viewed
King (29)
Viewed
King (walk in shower) (35)
Viewed
Ocean King (29)
Viewed
Ocean King (corner room) (28)
Viewed
Pool (26)
Viewed
Presidential Suite (35)
Viewed
Restaurants and Bars (19)
Viewed
The Hotel (41)

Management photos: Courtesy of the property manager

Viewed
All management photos (37)
Viewed
Hotel & grounds (10)
Viewed
Room/suite (10)
Viewed
Bathroom (2)
Viewed
Dining (1)
Viewed
View from room (1)
Viewed
Other (13)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay