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Hilton Palacio del Rio

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200 South Alamo Street, San Antonio, TX 78205
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Hilton Palacio del Rio
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Hilton Palacio del Rio
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1,524 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Antonio, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

From the time we pulled up at Valet, till the time we left all we heard was jackhammers in the lobby. Also, to pay $42 a night for parking is outrageous. We had two cars and ended up spending almost and extra $100 just to park for less than 24 hours. You can park a block away for $10...

Review collected in partnership with Hilton Hotels & Resorts

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Long Beach, MS, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

When making reservations, I asked for a room near the elevator......which I received. The service, location, and the property itself was all I expected and more! Perfect location for visiting the mall and the River Walk. I only wish we could have spent more time there!

Review collected in partnership with Hilton Hotels & Resorts

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las vegas
Top Contributor
54 reviews 54 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Thoroughly enjoyed an anniversary trip - the Hilton was just right. Room was comfortable. people were very nice - and helpful. (I just wish they would put their hot tub back in - the hotel information says it has one - but it was removed.) The piano bar on the Riverwalk is GREAT - Durty Nelly's. A must see.

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Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear vegasrob, Firstly, from all of us here at the Hilton Palacio del Rio, we would like to wish you a happy anniversary! We are humbled to have had you stay with us to mark such a momentous occasion. Our goal is to provide a memorable experience for each guest and given the magintude of your stay, we are happy... More 

Nashua, New Hampshire
Top Contributor
108 reviews 108 reviews
53 hotel reviews
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I spent three nights at the Hilton Palacio del Rio in conjunction with a conference. This hotel was built in 1968 using concrete modules, so it definitely has a mid-century modern look about it. The interior design effect comes across as a bit eclectic, because Spanish influence and 21st-century sophistication are overlaid on top of the 1960's architecture. Somehow it... More 

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Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Dr-Jill-from-NH, Thank you for taking the time to leave a brilliantly detailed review of your stay with us! We greatly appreciate your compliments, as well as the comments that will help us further improve our offerings. Our recent $35M renovation has really brought out hotel into the 21st century and we are glad to hear you enjoyed the updated... More 

Savannah
Top Contributor
87 reviews 87 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Visited just three nights in San Antonio for family reunion. The Palacio del Rio was the perfect spot to access the Riverwalk, La Villita, the Alamo and the Mercado. While we did have a rental car, we only used it a couple of times to visit family and a museum. The friendly expedited check in and check out were painless.... More 

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Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear RosesSavannah, We are so glad to hear you had a memorable stay at our hotel during your family reunion! It puts a big smile on our faces with guests notice the smallest details when it comes to service. We pride ourselves on always flashing a big, helpful smile when greeting guests and assisting any way possible. Our goal is... More 

Myrtle Beach, South Carolina, United States
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We were in town for a graduation along with several relatives and friends. The Hilton, Palacios del Rio was the perfect place to stay. It was close to every thing we all wanted to do. See the Alamo, dine along the river, cruse the river in the boats, walk and shop along the river. The rooms are very nice, the... More 

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Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Jeanne B., You're very correct; our premier location provides easy access to all of the nearby attractions. It is wonderful to hear that you were able to take advantage of this invaluable amenity! We love when you guests get a chance to explore everything our growing downtown/River Walk has to offer. We greatly appreciate the many compliments and you... More 

milford,CT
1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

The rooms were very comfortable. I stayed in room 601. Cleaning of the rooms was adequate. The River Walk restaurant has very good food. They have a 3 course special for $23 after 5 pm with prime rib as an option. There is a happy hour with $4 margaritas. Service is slow though. You are able to sit by the... More 

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Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear jsurduk, Thank you for taking the time to review your stay. We are happy to hear you enjoyed our hotel and restaurant. Our goal is to provide only the best that San Antonio has to offer to each guest, and seems as though we achieved this for the most part during your visit. Your comments regarding Walter's helpful and... More 

Saint Paul, Minnesota, USA
Top Contributor
154 reviews 154 reviews
20 hotel reviews
89 helpful votes 89 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The San Antonio Riverwalk area was ahead of its time, but that also means that the major structures are all now pretty old (not to mention tacky and filled with dreck like Hooters and the Rainforest Cafe). The Hilton Palacio del Rio, having been built in 1968, has unfortunately fallen behind the times, too. The exterior is remarkably plain and... More 

Was this review helpful? Yes 2
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Jeff B., Thank you for taking the time to review our hotel. Please accept our most sincere apologies for inconveniences your experienced while staying with us. Our goal is to provide each guest a memorable and exciting visit and we can see that we fell short of this during your time. Our primary objective when renovating the hotel in... More 

Tampa, Florida
Contributor
16 reviews 16 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel room was clean and comfortable. I had dinner in the hotel restaurant and was not impressed - the waiter acted as if I was a nuisance since I only ordered a salad. In addition, my company hosted a conference here, which the hotel layout made logistics quite awkward. The meeting rooms were all on the top floor and... More 

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Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear SoozClues, Thank you for taking the time to review our hotel and the compliments of our guest room cleanliness and comfort. We apologize for the inconveniences you faced while hosting your meeting with us. Our goal is to provide a seamless and memorable experiences for groups on our property and it seems as though we fell short this time.... More 

1 review
3 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed here for our anniversary. Two days prior to arrival, my husband called the hotel to confirm the reservation. The hotel confirmed our room away from the elevator and feather free. Neither was true when we arrived although they did come to our room at 11:00 pm to change out the bedding. I am giving them... More 

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Bonnie F., Thank you for taking the time to review your stay at our hotel. Please accept our most sincere apologies for the experience you had while with us. It is our goal to create a personal connection with your stay, and it seems as though we fell short of this. Your comments will be shared with our entire... More 

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