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All 353 San Antonio hotels

Hilton Palacio del Rio

4.0 of 5 Hotel   |   200 South Alamo Street, San Antonio, TX 78205 (East Side)
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Ranked #15 of 353 Hotels in San Antonio
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
aberfitchgr534 Bolivar, Ohio
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1,412 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bolivar, Ohio
Top Contributor
151 reviews 151 reviews
19 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed here while my husband was on business in San Antonio. The best part about this hotel is that it is in the heart of everything, located steps from the river walk, Request a river view room and you will have a great view of the riverwalk, I suggest the 10th floor or higher. The room was on the... More 

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1 review
5 of 5 stars Reviewed 3 days ago NEW

I came to San Antonio for a long, over-due girls weekend with my mom and sister. We love the Hilton Palacio del Rio and have had many great experiences at this hotel. This is the first Trip Advisor review I have written, I am not much of a review writer, but I had to give major props to Alexander, the... More 

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Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Tiffigirl775, Thank you for taking the time to review our hotel, as well as Alexander (the Great)! He really does go above and beyond to make sure our guests are comfortable and treated like royalty while with us. Each staff member has made it their duty to ensure any and all expectations are exceeded, on a daily basis. It... More 

Menomonee Falls, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

For an individual who books 100-150 rooms for three or four consecutive days...I would never choose or want to work with the Director of Group Sales. He actually convinced me indirectly to go just down the Riverwalk where the other two major hotels really care. Also if you are looking for a quiet room to sleep in at night, you... More 

Review collected in partnership with Hilton Hotels & Resorts

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NY, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

It was a very pleasant stay. The hotel is very beautiful and well maintained. I have no complains at all. I forgot my computer cord and they sent it back at no cost. The location of the hotel was very closed to the conference I was attending to and it is also walking distance to the Alamo. There are nice... More 

Review collected in partnership with Hilton Hotels & Resorts

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Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Yuleisy L., We are so glad to see you had an excellent stay with us. Our goal is to always show our guests friendly and convenient service. When you left your computer charger behind, we made it our priority to get it back to you. Our Loss Prevention team does an amazing job of making sure you leave with... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

I was traveling with a broken ankle, and the room service staff was amazing. Pilar was my server and she went above and beyond the call of duty. She has housekeeping bring me a microwave to ensure I could warm up my left over food. Everyone at this hotel has been as nice as Pilar and I would certainly recommend... More 

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Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Kaelyn S., Firstly, I hope your ankle is feeling better. I can understand how disruptive it is to travel on one foot, especially when you want to get out and explore a scenic destination, such as the River Walk. It is so wonderful to hear how you were treated by our staff, including Pilar. She always look to treat... More 

Colorado Springs, Colorado
Top Contributor
86 reviews 86 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Right on the bend of the River Walk, the hotel provides back door access to the attraction. But if you are interested in construction techniques, consider that this hotel was a pioneering effort in prefabricated construction completed in just over 200 days to meet a deadline for the opeingin of the Hemisfair! There's a display in the lobby describing the... More 

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Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear William B., Thank you for taking the time to review your stay with us. Our location, history and level of service are a one of a kind experience. Even our updated elevators are unique in their convenient and efficient functionality. With easy access to all of the local attractions we provide an invaluable amenity to our guests. In addition... More 

San Antonio, Texas
Top Contributor
71 reviews 71 reviews
52 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Everything about the hotel and the staff was top notch! The only exception was the valet parking. We arrived on December 30th and the bell captain got our luggage to our room immediately- and with a smile. We ordered a few Room Service meals- which were great! Not exactly cheap pricewise but we were definitely happy. The maids were also... More 

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Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear TXAgitator. We are so glad to hear of your wonderful experience with us! Our staff goes to great lengths to ensure each guest feels at home and has any and everything they need during their stay. Greeting you with a smile is our way of conveying how happy we are to have you. Additionally, our culinary team is always... More 

San Antonio, United States
1 review
5 of 5 stars Reviewed 1 week ago

The Hilton Palacio Del Rio was all I hoped. Right on the river walk and walking distance to my convention. There are many great restaurants on the river walk and the river center mall is also very close.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Patricia S., We are so glad to hear you had a wonderful time with us! Our goal is to always exceed our guests' expectations and it seems we achieved that during your stay. Our location is ideal for attending a convention, exploring the River Walk and makes for easy access to all of the historic sights in downtown. It... More 

Bethesda, Maryland
Contributor
15 reviews 15 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Situated on River Walk and just a few blocks from the Alamo. Easy walking distance to the King William neighborhood and next to Villita. We had a noxious odor emanating from a vent in our room and had to be moved. While this is always a hassle, the bellman, Walt, made to move painless and fun. Thanks Walt.

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Ikaplow320, It is wonderful to hear that your stay with us was wonderful and friendly. Walter is a friendly and valued asset to our hotel, and we are so glad to hear that he made that ever-important personal connection with you and your level of satisfaction. Though, I do apologize that you had to switch rooms after checking-in and... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Sheila & Mercedes rock all around the clock. awesome place. visit soon! it's a must. the area is wonderful. come soon. this place rules. they seriously rock. and the review has to be 200 characters long but that's that all you need to know they are awesome. and you would be making a mistake not to visit this place

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Nicole B., Thank you for taking the time to review our hotel. You're so right; Sheila and Mercedes really make our Tex's Sport's Bar even more special. Our entire staff goes the extra mile to make your experience with us a personal and valued memory. We're awesome because our guests are awesome! Cheers, Zain B. More 

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Additional Information about Hilton Palacio del Rio

Address: 200 South Alamo Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
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Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hotel Style:
#7 Luxury Hotel in San Antonio
#11 Business Hotel in San Antonio
#15 Romantic Hotel in San Antonio
#24 Family Hotel in San Antonio

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