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All 352 San Antonio hotels

Hilton Palacio del Rio

4.0 of 5 Hotel   |   200 South Alamo Street, San Antonio, TX 78205 (East Side)
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81%
Ranked #23 of 352 hotels in San Antonio
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Ashley W Houston, Texas
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1,156 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (289)
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English first
Houston, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Overall an extremely nice and comfortable hotel! I recommend working on your first impressions because the front desk clerk was unfriendly at check-in. We were checked-in to a "riverview" room that had NO RIVERVIEW. Guest services agreed to move us to a lower floor to get a better view. MAKE SURE YOU GET 6TH FLOOR OR LOWER FOR THE BEST... More

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Texas
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Loved everything about this property! Ideal location on the Riverwalk, we never had to take the car out once we parked. Easy walking for shopping and dining. Had a room on the 6th floor overlooking the RiverWalk. Comfy beds, mini-fridge and a very cold A/C, (which you need in TX)! We sat on our balcony in the evenings watching the... More

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BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review

Dear JenJo-Trip: Thank you for staying with us recently and taking the time to write such a great review! It is great to hear you enjoyed the balcony views and found time to also enjoy the River's Edge Patio Bar & Cafe! We cant wait for you to return too!! More

Garland, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Very nice & comfortable hotel. Great location. Right along the riverwalk. Would recommend staying on the 10th floor or lower so you can get a good view of the riverwalk and the people. Valet parking is quite expensive ($39) so be ready.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Flower Mound, Texas
Contributor
11 reviews 11 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is undergoing renovation. My wife is a Hilton Diamond which meant absolutely nothing at this hotel as there are no amenities, or at least none offered, for Diamond members. The worst part of this hotel is its parking program, Parking is 2 blocks away and is $25.00 per night or you can valet it for $35.00 per night which... More

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BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review

Dear tfaris: Thank you for staying with us recently and for your wife being a loyal Diamond Member! I am sorry your status level was not recognized at check-in and therefore we failed to communicate the various benefits available to you. We will review these opportunities with the front desk staff to better serve our loyal clientele. Thank you also... More

Navi Mumbai, India
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Excellent stay in SanAntonio, I loved it. Awesome location, warm hospitality of the staff members, good rooms with wi-fi, nice view of the river walk, different restaurants and coffee shops, helpful waiters (I was helped a lot by a waiter to choose my dish being a totally stranger among latin food). If I visit the place again, obviously I would... More

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2 reviews
3 of 5 stars Reviewed 2 weeks ago

Over rated. I stayed on the 10th floor. Paid a premium for a river view. Instead I got to stare at some kind of ugly metal round building. The part of the river walk I did see I had to lean over my balcony and stare straight down to see anything decent. Room was tragically small and tight. Yes there... More

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BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review

Dear More W - Thank you for staying with us recently and taking the time to write a review.. Thank you for recognizing our team members as being polite and smiling. We will share your comments with our housekeeping team to improve upon the dust you experienced in your room. We are also investigating different solutions for the jacuzzi that... More

San Antonio, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Very average for the $$. They definitely take advantage of their river location. The check in took quite some time ans parking is a very expensive addition to the price of the room. The room was quite noisy from hall noise also.

Review collected in partnership with Hilton Hotels & Resorts

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BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review

Dear Mike W - We appreciate you staying with us and taking the time to tell us about your experience. Thank you for your feedback about our parking. We will share your comments with the management team as we evaluate future pricing I am sorry the current parking rates were not easily viewable from our website and confirmations. Thank you... More

Mayflower, Arkansas
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location was impeccable! We ended up on the 17th floor with a balcony, but it faced the road. Spend a little extra for the river view. Even on the 17th floor, the road noise was very loud. Room was clean and very spacious. You're within walking distance to everything.

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Overland Park, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Fantastic facility and staff with easy access to the river front via hotel elevator. Rooms and lobby were very comfortable and extremely clean. I would recommend this Hilton to anyone. The touch screen elevator system in the lobby and on every floor is awesome!

Review collected in partnership with Hilton Hotels & Resorts

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San Antonio, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I walked in, explained the purpose of my business trip. The desk employee was quick and efficient. I had keys to my room within 2 minutes of arrival. My room was clean and neat. I had a great view of the Riverwalk.

Review collected in partnership with Hilton Hotels & Resorts

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Additional Information about Hilton Palacio del Rio

Address: 200 South Alamo Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Palacio del Rio 4*
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Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style
#8 Luxury Hotel in San Antonio #14 Business Hotel in San Antonio #17 Romantic Hotel in San Antonio #20 Family Hotel in San Antonio
Hotel Class
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 
Number of rooms
485

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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