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Hilton Palacio del Rio

Certificate of Excellence
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200 South Alamo Street, San Antonio, TX 78205
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Hilton Palacio del Rio
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Ranked #15 of 352 Hotels in San Antonio
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Andrea P Corpus Christi, Texas
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1,440 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Corpus Christi, Texas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

My husband and I stayed for our anniversary and from the moment we walked in till the moment we left it was amazing. The room was lovely overlooking the river and the staff was excellent! Especially Louis he was so delightful and full of energy. He made sure we had everything, and anything we needed . Rivers edge (their restaurant)... More 

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Chicago, Illinois
Top Contributor
72 reviews 72 reviews
34 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed yesterday NEW

+ Great location on River walk and 15 min walk to trendy south area. - Hotel has seen better days. Bath has remodeled sink but tub/shower has cheap springy insert. Dirty cracked tile and water volume at a trickle. Keys did not work and needed to be recoded. Must call 30 min in advance for valet parking retrieval $42.

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Lewis Center, Ohio
1 review
5 of 5 stars Reviewed 2 days ago NEW

I accidentally left a brand new bracelet in my room when I checked out. I called the next day and spoke with Daniel in Security and he promptly mailed it back to me - at no charge. The service was great and the food in the restaurant was good too.

Was this review helpful? Yes 1
Milwaukee, Wisconsin
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was traveling to San Antonio for a conference and the Hilton was perfectly located between the Convention Center and the river walk. An upper level room (20th floor) provided great views of a fabulous city. Finishes in the hotel were great, the bed was comfortable and the overall design aesthetic was nicely modernized. Customer service was fantastic! After getting... More 

Was this review helpful? Yes 2
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear MKE-PDub, We are so happy to hear that your missing personal items were returned to you by Officer Joenath Chincarini! Our Security and Loss Prevention team does an amazing job of ensuring that each guest leaves with what they came in with. It was our pleasure to extend to you our personalized service. Thank you for the wonderful praises... More 

Beverly MA, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Great location along Riverwalk. That said it can get rowdy down there at night, which is not the hotel's fault. Nice buffet breakfast in café along Riverwalk, comp'd with Hilton Gold status. All rooms have balconies!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear David M., Thank you for taking the time to review our hotel. We are so glad you enjoyed your time with us! Our property is in the heart of the River Walk and provides easy access to all of the nearby attractions, and we hope you enjoyed this invaluable amenity. Also, you're correct; all HHonors Gold and Diamond members... More 

Houston, Texas
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I visited for work last week, and while the view can't be beat, the front desk workers had a great deal of difficulty checking us in and out. Every time a problem came up, the answer from the front desk was different, and varied based on who we talked to. Check out took over half an hour because the hotel... More 

Was this review helpful? Yes 2
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Noip17, Thank you for taking the time to review our property. Please accept our apologies for the delay you experienced during check-out. I can assure you this is not the norm for our process and we will be looking into why the situation presented itself and how we can assure no guests faces it again. You're correct; the views... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Amazing hotel my family and I we love this place we come to San Antonio mostly every year this hotel is close to everything right in the river walk the hotel is nice very clean love the pool the costumer service is very good Yes we probably coming back in here .

Was this review helpful? Yes 1
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Judy1800, We are overjoyed to hear of your family's patronage to our hotel! Our goal is to exceed our guests' expectations with every visit, and I can see that we have achieved this during each of your stays. You're correct; our location is ideal for exploring the River Walk and all it has to offer. With the La Villita... More 

Top Contributor
57 reviews 57 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

My family and I love to stay here. The proximity to all of the downtown attractions is phenomenal. The breakfast at the diner on the river is great. They may you an omelette the way you want. The hotel bar is very festive, especially during St. Patrick's day. We will absolutely be back.

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Andrew M., We are so glad to hear your family had a wonderful stay with us! It puts a big smile on our face to see our guests enjoying all our hotel and staff have to offer. You're right; our location is ideal for anyone that wants to get out and enjoy the sights and sounds of the River... More 

San Antonio De Belen, Costa Rica
1 review
5 of 5 stars Reviewed 1 week ago

Appreciated all of the staff members, especially Walter, who was very courteous and helped me get shuttle to airport. Other staff members were very courteous in giving directions to Convention Center and printing my final statement showing a 0 balance for my place of employment.

Was this review helpful? Yes
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Melinda C., We are so glad to hear of your positive experience with our hotel. Our staff goes to great lengths to ensure each guest is welcomed by smiling faces and leaves with wonderful memories, and Walter is no different. His dedication to our guests is invaluable and your comments further solidify this. Thank you so much for taking... More 

California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

We are diamond members with Hilton and travel internationally and domestically, seeking out Hilton Hotels whenever possible. Sometimes there are no Hiltons in an area, so we choose another brand. This hotel is not up to the usual Hilton standards. Even though I did pre-check-in, I was not able to be get a king bed room as requested with a... More 

Was this review helpful? Yes 1
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear ESCC, Thank you for taking the time to review your stay with us. It is unfortunate to hear that a personal connection was not made during your visit. Our goal is to constantly exceed our guests' expectations and I can see that we did not achieve that during your stay. We take it upon ourselves to ensure we do... More 

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