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All 353 San Antonio hotels

Hilton Palacio del Rio

4.0 of 5 Hotel   |   200 South Alamo Street, San Antonio, TX 78205 (East Side)
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Ranked #24 of 353 Hotels in San Antonio
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Pamela K
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1,226 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Loved our stay, here...wonderful staff and enjoyed "Pilar" when she delivered our in room dining orders...she was quite charming and informative on local attractions. Desk and housekeeping staff were friendly and helpful in every way.

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San Antonio, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Valet was twice the normal valet rates I usually see at hotels/restaurants. Also we waited 30-45 minute in line to have our car valet parked. Other than the valet problems, the hotel was amazing and the staff was extremely attentive. Even with the valet issues, it was one of the most pleasant hotels I have stayed in. The rooms are... More

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Dallas, Texas
Top Contributor
65 reviews 65 reviews
49 hotel reviews
218 helpful votes 218 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My last visit to the Palacio Del Rio was ten+ years ago. When searching for a hotel close to the convention center, I was surprised to see this one at a very reasonable rate - $170. Check in was very quick (TH afternoon). The lobby is quite small, but the entire footprint of this hotel is small. You can beat... More

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Houston, TX
Top Contributor
52 reviews 52 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Good & bad.......the stay did NOT start off well having to wait over an hour to valet park. I had already paid $40 for it or would have gone to self park but I'm also handicapped & can't walk that far toting luggage, etc. Hotel staff was friendly upon check-in & apologetic due to the extreme delay in parking but... More

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Mount Pleasant, Michigan
Contributor
19 reviews 19 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The room was beautiful and comfortable. The Wifi is free but very slow and limited to 3 hour blocks (why?). Great location for a conference, plenty of space, right on the riverwalk and reasonably priced. My main complaint is I ate at the hotel restaurant and the only gluten free option was spaghetti. Not a big deal, but you'd think... More

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BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review

Dear EvilIncarnate - Thank you for staying with us recently and taking the time to write a review. We very much appreciate the positive comments about our rooms and convenient locations. We were discussing your comments this morning about the gluten-free options available in the restaurant and are currently investigation other alternatives to the spaghetti. While we are one of... More

Lago Vista, Texas, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

We were celebrating our 30th Anniversary, and we could only stay one day this time, we had a funeral also to attend. But the room service was super above all. Our room service was taken care by a lady named Pilar Montes. She made our anniversary mean special with her gift of chocolate covered strawberries, wine, and a card congratulating... More

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1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Good food and even better service! Thanks Sheila for making our time there special. You are the best! They tuned in to our football team's game and Sheila took care of us "par excellence". It made our time in San Antonio very special. I can't wait to go back!

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BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review

Dear Herdfan1 - Thank you for visiting Tex's Riverwalk Sports Bar and taking the time to recognize Sheila for outstanding service! We will definitely share your comments with the entire team. Also, congratulations to the Marshall Thundering Herd for their current undefeated season at 8-0 and AP 23rd ranking! "We are Marshall!" Cheers! More

Humble, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed at this hotel 25 years ago and again about 10 years ago. I felt back then that it was getting old and not as pretty a property as some of the other river walk hotels. I just stayed there this weekend and found the hotel did a complete top to bottom update. Awesome! The rooms are beautiful with... More

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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

My husband and I stayed their a few weeks back. We enjoyed the stay, The staff is so wonderful and very welcoming. The Front desk ladies are very helpful with everything including showing us how to use the key pad for the elevator. We are up in our age and know electronics are difficult at times. The best part of... More

Was this review helpful? Yes 3
Kingwood, Texas, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife & I had an interesting weekend & week planned that required changes in progress. The Hilton made it happen. Nikka at the front desk got us in the room we wanted. Adriana our housekeeper really took good care of us with a short window to work with during normal hours. The staff in the River's Edge Cafe &... More

Was this review helpful? Yes 2
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Additional Information about Hilton Palacio del Rio

Address: 200 South Alamo Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
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Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton

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