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Super 8 San Antonio/Downtown Riverwalk

2.0 of 5
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1614 N St Mary's St, San Antonio, TX 78215
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1 room 1 guest
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Super 8 San Antonio\/Downtown Riverwalk
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118 Reviews from our TripAdvisor Community

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Traveler rating
    2
    13
    27
    21
    55
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41
27
4
17
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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New Braunfels, Texas
1 review
3 of 5 stars Reviewed yesterday NEW

Room was clean shower worked well and bed was comfortable. I have stayed at this location many times over the years and I keep coming back. What does that tell you???

Review collected in partnership with Super 8

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Allen, Texas
1 review
1 of 5 stars Reviewed 3 days ago NEW

I drove down to San Antonio for a quick relaxing get away. Upon my daily return I was getting ready for my an nice evening on the Riverwalk and my dress I had purchased for the evening was stolen from housekeeping. I then went to the front desk to find a young kid working and didn't seem to care that... More 

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2 reviews
1 of 5 stars Reviewed 1 week ago

Definitely one of the worst hotels I ever visited. The "friendly" staff was unfriendly. Carpet was dirty and stained, a/c was noisy. When we checked in, there were some leftovers in the room from previous guests. The room which they assigned to us was quite different from the model room we were shown. Not recommended.

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Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Motel 8 is a bargain, we only paid like 45 dollar a night. Parking lot is just at the front door. Very close to the I40. It's not very beautiful but the staff is friendly and helpful. Perfect for a sleepover on your road trip. I wouldn't recommend staying more than 3 nights since San Antonio offers more beautiful spots... More 

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Gautam S, Guest Relations Manager at Super 8 San Antonio/Downtown Riverwalk, responded to this review

I am happy to learn that you enjoyed the value and the location of our hotel. Thank you for taking the time to tell us how our staff efforts to provide a comfortable and convenient experience have been successful. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. More 

San Antonio, Texas
1 review
2 of 5 stars Reviewed 1 week ago

I stayed at this hotel because it was pet friendly and available at 4 in the morning. We arrived in San Antonio at 4 am and wanted a hotel that was cheap and allowed our two dogs. Being a super 8 It was what was expected, cheap furniture, cheap bed, and bedding. Cheap contractor work, raunchy, shady neighbors. In hotels.com... More 

Review collected in partnership with Super 8

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Gautam S, Guest Relations Manager at Super 8 San Antonio/Downtown Riverwalk, responded to this review

I regret to hear that you weren't thoroughly impressed with our accommodations and amenities. We make it a point to ensure that your room smells fresh and is perfectly clean upon arrival and that pet-friendly will never translate to a lesser quality of room and service. We hope to someday see you again and completely transform your view of our... More 

Baytown, Texas
1 review
1 of 5 stars Reviewed 2 weeks ago

The staff were helpful and the hotel location was perfect . However the rooms and laundry area were horrible. My 10 year old son was scared to sleep in the bed and to use the towels. Cleanliness of the location was uncomfortable. This location needs a major remodeling and up grades .

Review collected in partnership with Super 8

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 18, 2015

If I could give this hotel less than a 1 I would. I paid for a room for 3 people, only given a room with a king sized bed. Only one towel, had to argue with the "staff" to get more. And then I had to go to Target & buy towels for my family to dry with after showering.... More 

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Gautam S, Guest Relations Manager at Super 8 San Antonio/Downtown Riverwalk, responded to this review

It is good to hear from you, though I'm sorry to learn that you did not enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. We thank you for taking the time to share your experience and we want to assure you that the housekeeping and hospitality issues which you... More 

Madison, Georgia
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 29, 2015

Upon entering the lobby which was dark, cluttered, and generally messy. We were greeted and were giving a room. While doing the required paperwork I noticed that the clerk had written down my credit card number of which I objected. I believe he crossed it our but was not sure of it. The room was not very clean and the... More 

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Gautam S, Guest Relations Manager at Super 8 San Antonio/Downtown Riverwalk, responded to this review

We are very sorry for this experience that you had during your stay with us. We have discussed these issues with our staff and we will definitely take necessary actions to prevent this from happening again in the future. We hope that you'll give us another chance to make it up to you and we will show you how much... More 

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