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All 352 San Antonio hotels

Super 8 San Antonio/Downtown Riverwalk

2.0 of 5 Motel   |   1614 N St Mary's St, San Antonio, TX 78215
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Super 8 San Antonio/Downtown Riverwalk
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Ranked #276 of 352 Hotels in San Antonio
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96 reviews from our community

Traveler rating
    2
    12
    23
    18
    41
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32
23
4
12
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

I booked the hotel and when i got there the front desk guy told me that he did not received my info and he wanted to charge me again besides that i bokked a double bed room and he told me they only had one bed room available aaaand besides that he gave me the wrong room keys and whe... More 

Was this review helpful? Yes
Houston, Texas
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We got what we paid for, under $100 for one night. This is more of an overnight truck stop. DO NOT WALK ON CARPET WITHOUT SOCKS OR SHOES: in seconds your feet will turn black. Walls were black/dirty, door was half way broken/dirty and do not even get me started on the bath tub. OMG, completely filthy, like it has... More 

Was this review helpful? Yes
Gautam S, Manager at Super 8 San Antonio/Downtown Riverwalk, responded to this review

We are saddened to hear about your most recent stay in our hotel. Please do accept our sincerest apologies for your overall experience in our hotel. Thank you for bringing this matter to our attention and you can be assured that this will be addressed in order for us to improve our services. We hope you give us a chance... More 

College Station, Texas
1 review
3 of 5 stars Reviewed October 27, 2014

A white device in the room (looks like a microwave) does not have any function and should be removed. It looks old and not very clean. High trees should be planted to prevent seeing the highway from the hotel rooms.

Review collected in partnership with Super 8

Was this review helpful? Yes
Gautam S, Guest Relations Manager at Super 8 San Antonio/Downtown Riverwalk, responded to this review

Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. It is through feedback like yours that we are able to quickly address housekeeping and maintenance issues. Thank you so much for bringing this matter to our attention. More 

Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 14, 2014

So we get in from a long day on the road and wing'd it. First room we get to, shower was backed up. Bad. We switched a room over. No longer backed up. I inspected for anything and everything. Found no traces of neither. Asked for extra clean sheets and towels. Received upon request. Friendly service, small breakfast.. Not bad..... More 

Was this review helpful? Yes
Gautam S, Guest Relations Manager at Super 8 San Antonio/Downtown Riverwalk, responded to this review

I regret to discover that you weren't thoroughly impressed with us during your most recent stay. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. We hope that you were satisfied with our hospitality and we look... More 

Los Angeles
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 27, 2014

Unfortunately, we prepaid two nights and even losing our money we had to get out of there. Place is crawling with cockroaches. The first room we were given stunk to high heaven like cigarettes. It was so bad I refused to stay in that room. The second room didn't smell so bad, but had cockroaches . The people next to... More 

Was this review helpful? Yes 1
Gautam S, Guest Relations Manager at Super 8 San Antonio/Downtown Riverwalk, responded to this review

Hello SharmanLosAngeles, I am very sad to know of your unpleasant experience and we would like to address your feedback accordingly. Please provide us the date and room number during your stay as I will submit your review for evaluation. We strive to give the best services to all our guests and it is regretful that you experienced otherwise. I... More 

Spring
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 18, 2014 via mobile

Musty, wet floors, sink and toilet don't work properly. Door to outside doesn't close all the way...looks like its been kicked in multiple times. To make it even worse... It was soooo expensive!!!! So not worth it! If I would have paid $50 that would have been over priced. I paid triple that!!!! Don't stay here!!!!!!

Was this review helpful? Yes 1
Gautam S, Manager at Super 8 San Antonio/Downtown Riverwalk, responded to this review

I regret to discover that you weren't thoroughly impressed with our accommodations and services during your most recent stay and I am very sorry to learn that we did not exceed your expectations. Thank you for taking the time to share your experience and to bring these matters to our attention. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 14, 2014 via mobile

Ideal location, conveniently located near downtown, Riverwalk, the Alamo amd Market Square. Also not far from a major freeway and thr AT&T center. The staff was awesome, especially Silvia at the front desk. Room was clean, quiet and spacious. Great experience.

Was this review helpful? Yes 1
Gautam S, Guest Relations Manager at Super 8 San Antonio/Downtown Riverwalk, responded to this review

Thank you for taking the time to write such a glowing review. We are so glad to hear that you enjoyed our staff, the accommodations and the location. We appreciate your business and look forward to serving you again on your next visit to San Antonio. More 

Mission tx
1 review
1 of 5 stars Reviewed March 12, 2014

Extremely uncomfortable & nasty place to stay at! Sheets were dirty & torn, bathroom door handle broken & to top it off it was home to COCKROACHES!! The only good thing about it was the location! Address of hotel we stayed at was: 1614 N, ST Mary st, San Antonio ,TX

Was this review helpful? Yes
Gautam S, Guest Relations Manager at Super 8 San Antonio/Downtown Riverwalk, responded to this review

It is extremely disheartening for us to hear about this unfavorable experience you had at our hotel. The issues regarding cleanliness and maintenance are certainly not something acceptable and not taken lightly. Please know that these issues are being tended to in order to continue to provide a high level of quality accommodations for all of our guests. Thank you... More 

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Additional Information about Super 8 San Antonio/Downtown Riverwalk

Address: 1614 N St Mary's St, San Antonio, TX 78215
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 San Antonio/Downtown Riverwalk 2*
Number of rooms: 62
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Also Known As:
Super 8 Downtown Riverwalk Hotel San Antonio
Super 8 Motel San Antonio Downtown
Downtown Riverwalk Super 8
Super 8 San Antonio
Super Eight San Antonio

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