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All 352 San Antonio hotels

Hilton San Antonio Airport

3.5 of 5 Hotel   |   611 NW Loop 410, San Antonio, TX 78216 (North Central)
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Ranked #177 of 352 hotels in San Antonio
A recent review
3 of 5 stars reviewed 1 week ago
Cindy N Mexico City, Mexico
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366 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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English first
Aberdeen, Maryland
Top Contributor
66 reviews 66 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I stayed at the Hilton San Antonio Airport for 8 days in August, and it was the worst ever. This hotel is currently being renovated/remodeled. This hotel should have shut down during this process. First it was very dirty and smell like an construction site. When I booked it online it never said it was going be renovated, because if... More

Was this review helpful? Yes
Wading River
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

the hotel is being remodeled,so many areas closed down, we had so many problems we can,t remember them, the staff was nice; 1 towel given to us sauna closed service at grill was slow bill was wrong and order was wrong business ctr,no shedder,1 computer broken,printer working off and on,bad instructions by staff on airport shuttle,service ps don,t go too... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Anthony S, General Manager at Hilton San Antonio Airport, responded to this review

Thank you for your review and for your feedback. Hearing directly from guests is important as it tells us what we are doing well and what we need to do to improve. I hope you will accept my most humble apology for the inconveniences you experienced during our renovations. Our $13 million dollar renovation is touching all areas of our... More

Mexico City, Mexico
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

i stayed for one night and the room was clean and eventhough the hotel is going through major renovations, the bathroom was clean and staff was very friendly. the walls in the rooms allowed a lot of noise from the adjacent rooms but i am guessing that will be fixed once the hotel finishes its renovations. i had sent packages... More

Was this review helpful? Yes
Anthony S, General Manager at Hilton San Antonio Airport, responded to this review

Dear Cindy N, Thank you for staying with us at our hotel. I appreciate your honesty and taking time to share your experience. Thanks for the wonderful comments about our friendly staff. I am pleased you had a pleasant stay with us. Yes, we are in the midst of our major $13+ million dollar renovation with the target end date... More

2 reviews
2 of 5 stars Reviewed 1 week ago

We stayed at Hilton San Antonio Airport on 8/16/14, the worse ever. They are remodeling and I can understand the mess and confusion, however, I cannot understand the filth. We were assigned a room on the 3rd floor, apron entering the room it was so dirty and so out dated. We called and complained and they did move us to... More

Was this review helpful? Yes
Anthony S, General Manager at Hilton San Antonio Airport, responded to this review

Dear Sandy P., Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback, and we’re very sorry you were unhappy with your time with us. Guest feedback is incredibly important to us. We are taking your comments into consideration as we take the steps necessary to make it right... More

Tulsa, Ok, United States
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Be aware that the main entrance is closed, and directions to the temporary entrance are non-existent. Once inside, things are uncomfortable due to the construction. However, if you get an updated room it is very nice. Also, don't trust breakfast. Eggs were delivered undercooked.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Anthony S, General Manager at Hilton San Antonio Airport, responded to this review

Dear Jeffery H., Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback! Please accept my apologies for the renovation inconveniences that were caused with your arrival. I have taken your comments to my team and we have reworked and added some additional signage. Also, I am so sorry... More

Dallas, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

The have ridiculous charges for wifi, it's 2014 and this is a business hotel -- it's purely a gimmick to screw business travelers. Beware of the ongoing construction and be sure to bring your bug spray!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Anthony S, General Manager at Hilton San Antonio Airport, responded to this review

Dear Ken O., We appreciate your feedback regarding the cost of our wireless internet service. . While we do charge an additional fee for wireless internet, we strive to be competitive with other hotels and offer quality services and amenities in our guest rooms. I do apologize for any inconveniences caused by our renovations but will say the finished product... More

Rock Hill, SC, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Regarding the Hilton San Antonio Airport, 611 NW Loop 410, San Antonio, TX 78216. My stay was singularly unpleasant: • The rate was to be $98 per night, however on checkout I was charged $108, before tax, and the clerk refused to change it when asked. • The hotel was worn and dirty, with torn carpets and no tissues in... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Anthony S, General Manager at Hilton San Antonio Airport, responded to this review

Dear Almeda R., Thank you for your review and for your feedback. Hearing directly from guests is important as it tells us what we are doing well and what we need to do to improve. I hope you will accept my most humble apology for the unfriendly service and for the other issues and frustrations you experienced. I do see... More

Del Rio, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

The hotel was undergoing renovation. The hotel did a good job separating the renovation noise and work from inundating the customers. The fixtures and décor definitely needed renovation. The electrical fixtures were most inconvenient and the shower head was plugged with mineral deposits. No refrigerator or microwave was provided. However, the restaurant was very good, we were very happy about... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Anthony S, General Manager at Hilton San Antonio Airport, responded to this review

Dear David N., Thank you for writing a review on Trip Advisor. Comments from our guests are very important to our staff! I wanted to thank you for your kind words and being very understanding of some inconveniences that may have occurred due to our $13 million dollar renovation. I can assure you when it is completed mid-November, it is... More

Dallas, Texas
1 review
4 of 5 stars Reviewed 3 weeks ago

Great place that is clean with very comfortable beds. Well expected of a Hilton. Upon arrival I was pleasantly surprised to an upgraded newly renovated floor. I found the room to be very clean. The bathroom was small but was adequate with new tile & new snazzy toilet. Yes a toilet that had a neat option of 2 flush types.... More

Was this review helpful? Yes
Anthony S, General Manager at Hilton San Antonio Airport, responded to this review

Dear TexasSun1, Thank you for sharing your experience! I am thrilled you had a great experience even with our $13 million dollar renovation. I do want to apologize if it cause any inconveniences during your stay. Thank you so much for making comments about the wonderful service that you experienced. I do hope you will return as you have only... More

Senior Reviewer
7 reviews 7 reviews
1 of 5 stars Reviewed 4 weeks ago

We checked in quite late on a Saturday night after trying two other area hotels that were already full. If we wouldn't have been desperately tired, we would've kept looking. It was very, very overpriced for what we got. I can't remember the last time we've had a smaller hotel room and the bathroom was very tight. Like can't stand... More

Was this review helpful? Yes
Anthony S, General Manager at Hilton San Antonio Airport, responded to this review

We are sorry to hear about your poor experience at our hotel. I will share your comments with my team. Unfortunately, I cannot change the size of our guest rooms, but I am pleased to share with you we are receiving new mattresses and bedding package with our extensive renovation! I do hope you will have another opportunity to visit... More

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Additional Information about Hilton San Antonio Airport

Address: 611 NW Loop 410, San Antonio, TX 78216
Phone Number:
Location: United States > Texas > San Antonio > North Central , Uptown Loop
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton San Antonio Airport 3.5*
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Also Known As:
Hilton San Antonio Airport Hotel San Antonio
Hilton Hotel San Antonio
San Antonio Hilton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#177 Luxury Hotel in San Antonio #177 Top resorts Hotel in San Antonio
Hotel Class
Official Description (provided by the hotel)
Stay at the Hilton San Antonio Airport hotel for easy access to San Antonio International Airport, just under two miles away. Travel for only eight miles to reach the vibrant city of San Antonio, full of culture and attractions. Shop, dine, and be entertained right by our San Antonio Airport hotel at the North Star Mall and Park North entertainment center. ... more   less 
Number of rooms
384

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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