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Hilton San Antonio Airport

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611 NW Loop 410, San Antonio, TX 78216
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Hilton San Antonio Airport
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217 Reviews from our TripAdvisor Community

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Atlanta, Georgia
1 review
5 of 5 stars Reviewed yesterday NEW

The staff is very friendly and accommodating. Rooms comfortable and clean. Executive lounge is great with games on Wednesday nights and social on Thursday nights. Appeitizers are good with wine and good beer selection. Executive lounge open 5 nights a week.

Helpful?
Thank Djbaum717
Auckland Region, New Zealand
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Was there a couple of nights. Made the mistake of having breakfast and dinner at the Restaurant. Breakfast took three times asking to get glass of water. The potatoes were like cardboard. Bacon covered in grease. Dinner was horrendous. Not the waiters fault but took us about 30 mins to get the appetiser and there was only a total of... More 

Helpful?
Thank KiwiNedNZ
MadelineGRM, Guest Relations Manager at Hilton San Antonio Airport, responded to this review

Dear KiwiNedNZ, Thank you for your honest feedback on your recent stay with us. Please accept my most sincerest apologies about your experience in our restaurant. I will be passing on your comments to our F&B director for review. Please note what you experienced is NOT normal in our hotel or restaurant for that matter, and I am truly sorry.... More 

United States
1 review
1 of 5 stars Reviewed 5 days ago NEW

This hotel needs a renovation. I had an ant infestation in my room. I wasn't offered any kind of compensation for my inconvenience. Just a room further down the hall, with the same out-dated quality. They did have a very comfortable bed. As long as the ants weren't crawling in it, you could get a good nights rest.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jessica B
MadelineGRM, Guest Relations Manager at Hilton San Antonio Airport, responded to this review

Dear Jessica B, Thank you for your feedback on your recent stay with us. I am truly sorry that you had a very unsatisfactory experience with us. Our hotel just underwent an entire renovation in April 2015. I would love to speak with you personally on some of your specific issues that you experienced in our guest rooms in a... More 

Austin, Texas
Level Contributor
4 reviews
4 hotel reviews
1 of 5 stars Reviewed 5 days ago NEW

My hotel experience in Egypt was far better than this. Two different rooms had malfunctioning AC. The managers never called as we were told they were. Hotel staff could care less your stay was ruined. They certainly didn't make it right.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Leann C
MadelineGRM, Guest Relations Manager at Hilton San Antonio Airport, responded to this review

Dear Leann C, Please accept my most sincere apologies for your less than satisfactory stay with us. I can assure you that our staff truly cares about our guests' satisfaction. I know that another manager has contacted you in a more private forum to discuss how we can make it right. I hope that he is able to amend your... More 

Atlanta, Georgia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My stay at this location in San Antonio was quiet and comfortable. Great Location! Comfortable and Clean rooms! Friendly Staff! The free shuttle to and from the airport was an added bonus. The issue I had with my TV was resolved in a timely fashion

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank KayDeeJay3577
MadelineGRM, Guest Relations Manager at Hilton San Antonio Airport, responded to this review

Dear KayDeeJay3577, Thank you very much for your feedback on your recent stay with us! I am super happy that you enjoyed our great location, comfortable and clean rooms, and most importantly our friendly staff! We look forward to welcoming you back in the near future! Sincerely, Madeline Iversen Guest Relations Manager More 

Houston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Welcoming staff, nice lobby and clean rooms. Convenient location in San Antonio for easy access to freeway and downtown. Pool area was nice and well kept. bed was very comfortable and television had good channels.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank James H
MadelineGRM, Guest Relations Manager at Hilton San Antonio Airport, responded to this review

Dear James H, Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton San Antonio Airport Hotel to your liking. Our location sure is super convenient to anywhere in San Antonio. We look forward to welcoming you back to our hotel in the not too distant future!! Sincerely, Madeline Iversen Guest... More 

Dallas, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Great bar service, very friendly check-in, and nice room. The hotel is in a good area, as well. I will stay here again the next time I'm in town for business. Hilton Honors is a great program. I get free wi-fi which is very helpful during business trips.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Lyndie F
MadelineGRM, Guest Relations Manager at Hilton San Antonio Airport, responded to this review

Dear Lyndie F, Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton San Antonio Airport Hotel to your liking. It sounds like you had a great stay with us! We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Madeline Iversen Guest Relations... More 

Level Contributor
1 review
2 of 5 stars Reviewed 2 weeks ago

We have been going to the Hilton San Antonio Airport for over ten years, each time we visit family in the city. We have loved this hotel. Unfortunately, it has gone downhill. The room cleaning service is pathetic (twice we had to request service after having been gone for 9 hours. The front desk is basically inattentive to any request.... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Art M
MadelineGRM, Guest Relations Manager at Hilton San Antonio Airport, responded to this review

Dear Art M, Thank you for taking the time to leave feedback on your recent stay with us. Please accept my most sincere apologies for your below par, for lack of better term, stay. Your comments indicate that you have received quality service in prior visits, which is the normal practice here. Evidently we completely dropped the ball on this... More 

Montgomery, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Over all Experience: Not very attentive to details. A little pricey for service that is below what is usually expected from a Hilton property. Staff seem to be distracted much of the time. Probably Holiday Inn next time.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Gary L
MadelineGRM, Guest Relations Manager at Hilton San Antonio Airport, responded to this review

Dear Gary L, Thank you for your feedback on your recent stay with us. Please accept my most sincere apologies for your below par, for lack of better term, stay. Please note that we use your comments for retraining purposes to ultimately improve our guests experiences. It seems like our staff completely dropped the ball, and for that I am... More 

Victoria, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Great service from staff, clean rooms, comfortable bed and handy elevators, gym was well equipped, breakfast had a nice variety. Location was good for outer restaurants and North Star Mall across freeway. Free parking was a plus. The pool and hot tub area looked relaxing even though it was too cold when I stayed.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank John S
MadelineGRM, Guest Relations Manager at Hilton San Antonio Airport, responded to this review

Dear John S, Thank you for your 5 star review!!! I am very pleased to see that you enjoyed your stay with us! We hope to welcome you back in the near future! Sincerely, Madeline Iversen Guest Relations Manager More 

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