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All 351 San Antonio hotels

Hilton San Antonio Airport

3.5 of 5 Hotel   |   611 NW Loop 410, San Antonio, TX 78216 (North Central)
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Ranked #163 of 351 hotels in San Antonio
A recent review
3 of 5 stars reviewed yesterday
H.C. V Ft Smith, United States
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353 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Ft Smith, United States
1 review
3 of 5 stars Reviewed yesterday NEW

The hotel staff and rooms were all acceptable but the construction noise in the room during the day was unbearable. Was not notified of construction until after reservations and been made.. The notice indicated that "construction should not interfere with guest activities." Was impossible to stay in the room during the day because of drilling and vibration associate with the... More

Review collected in partnership with Hilton Hotels & Resorts

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Round Rock, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

We had two wonderful rooms overlooking the pool and city shyline. The rooms were very clean and the beds and linens were very comfortable. The staff were very friendly and they were very accommodating. We took the shuttle service to North Star Mall so we could go to the Cheese Cake Factory was very punctual. They also have a wonderful... More

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Alice, Texas
Top Contributor
79 reviews 79 reviews
45 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for our annual church convention. Checked in around 5pm, and our group was still being checked in,three front desk people were very busy and when it came my turn they were very riendly and explained everything, answered my questions, all in a very professional manner. I would also like to give the head valet for parking my car... More

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Rockford, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at the Hilton for the VHCMA Reunion the last week of June. I brought my wife and granddaughter. The hotel is currently undergoing a massive renovation. There are pictures in the lobby of what it will look like when finished and all i can say is it is going to be more than nice! The service here is... More

Was this review helpful? Yes 1
Anthony S, General Manager at Hilton San Antonio Airport, responded to this review

Dear Ben S., Thank you for taking the time to share your review of The Hilton San Antonio Airport Hotel with us here on Trip Advisor. From the service you received to your accommodations, I am thrilled that you found your stay with us to be of “Perfection”. It’s wonderful to hear that you were able to bring your granddaughter... More

Arizona
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 1 week ago

I am a HiltonHonors member and this was the worse experience I've had in a Hilton Hotel. The hotel was being remodeled, no problem here, just as long as the construction noise ceased in the evenings. Our room wasn't ready, we were suppose to get a room with a refrigerator and microwave...they carted a refrigerator to our room and NO... More

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Anthony S, General Manager at Hilton San Antonio Airport, responded to this review

Thank you for taking the time to share your review. We truly value your feedback. We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for the inconveniences caused to you while staying with us. I will follow up with my team... More

El Paso, Texas
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed with a group but made my own reservation at rack rates to get better room. Room not ready due to ongoing construction, which became frequent excuse for everything that went wrong. OK, but when reservations are months (6 months+) old, you expect some priority with problem resolution and/or explanation/apology. Very little of that. Overall, poor experience and my first... More

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Anthony S, General Manager at Hilton San Antonio Airport, responded to this review

Thank you for writing a review on Trip Advisor. Comments from our guests are very important to our staff. I wanted to personally apologize for your experience that you had while staying with us. I have forwarded this review to all the managers regarding all of the issues you mentioned. I would like you to come back so we can... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

All I can say is Cockroaches. Everywhere, but in my banquet meal, that was the single most disgusting thing I have ever seen. I could have over looked this except for the fact a second person at the table had one in their food as well. When reported to the staff, they said we only prepared a limited number of... More

Was this review helpful? Yes 1
Anthony S, General Manager at Hilton San Antonio Airport, responded to this review

Thank you for taking time to share your comments. Please know I sincerely regret your experience was less than satisfactory. As part of the Hilton family of hotels, we are held to the highest standards of cleanliness. Any incidence of pests may have resulted from our recent renovation project. However, to ensure this was an isolated incident, a local pest... More

Chicago, Illinois
Contributor
15 reviews 15 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago

I would have highly rated this hotel except for the last night. We were treated like cattle for our banquet. The dinner was served late delaying our program. Our speaker was practically drowned out by a loud music party next door. Because of the dinner delay our banquet started to run over the time in our hall. Even though our... More

Was this review helpful? Yes 2
Anthony S, General Manager at Hilton San Antonio Airport, responded to this review

Thank you for taking the time to share your review. We truly value your feedback. We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you or your guests while staying with us. Please contact me at... More

Eagle, Wisconsin
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Attended a reunion with an organization that utilizes the Hilton chain often. We were told there had been a change of management and that renovations were going on. That might explain some things and the hotel did provide shuttle buses for side trips. What I could not escape however was a general feeling that while we brought in over 600... More

Was this review helpful? Yes
Anthony S, General Manager at Hilton San Antonio Airport, responded to this review

Thank you for taking the time to submit a review. We're sorry you experienced an undesirable stay and level of customer service with us. I can assure you that is not the normal mode of service in my hotel. I appreciate you alerting me to this concern so I can address. I hope you will give us a second chance... More

dallas, United States
1 review
3 of 5 stars Reviewed 1 week ago

have to use electric cart there was no plug in but staff brought extension cord when req2uestedfood was fairly good but like all hotels it may have been overpriced resturant not open at night and had to sit in bar for meal

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Anthony S, General Manager at Hilton San Antonio Airport, responded to this review

Thank you for staying with us at our hotel. I appreciate your feedback. We look for reviews to provide insight into our hotel and our guest room is an area we are actively examining. I am excited to say, with the $11 Million renovation currently underway, in our new guest rooms, there will be an additional 6 outlets on the... More

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Additional Information about Hilton San Antonio Airport

Address: 611 NW Loop 410, San Antonio, TX 78216
Phone Number:
Location: United States > Texas > San Antonio > North Central , Uptown Loop
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton San Antonio Airport 3.5*
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Also Known As:
Hilton San Antonio Airport Hotel San Antonio
Hilton Hotel San Antonio
San Antonio Hilton

54 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#163 Top resorts Hotel in San Antonio #163 Luxury Hotel in San Antonio
Hotel Class
Official Description (provided by the hotel)
Stay at the Hilton San Antonio Airport hotel for easy access to San Antonio International Airport, just under two miles away. Travel for only eight miles to reach the vibrant city of San Antonio, full of culture and attractions. Shop, dine, and be entertained right by our San Antonio Airport hotel at the North Star Mall and Park North entertainment center. ... more   less 
Number of rooms
384

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