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Hilton San Antonio Airport

Certificate of Excellence
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611 NW Loop 410, San Antonio, TX 78216
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1 room 1 guest
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Hilton San Antonio Airport
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149 Reviews from our TripAdvisor Community

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Traveler rating
    80
    42
    15
    5
    7
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37
13
3
80
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Nice hotel, average rooms, Loved the breakfast on the concierge floor - the selection was average but everything was well prepared and the quiet atmosphere was a nice change. 15 minutes after we checked out my son realized he had left his phone charger in the room, and the hotel manager ran up there and retrieved it for us.

Was this review helpful? Yes
MadelineGRM, Guest Relations Manager at Hilton San Antonio Airport, responded to this review

Dear Steve H, Thank you for providing feedback on your recent stay with us. I am happy to hear that your son got his phone charger back and that our manager was able to quickly retrieve it for you. Our Executive Lounge is a great asset to our hotel, and I am happy that you were able to enjoy the... More 

San Antonio
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I was VERY delighted with my stay at this hotel. The renovation was an absolute success. Stay here, and enjoy!!!!!! In fact, I am going to stay at 3 different Hiltons next month because of my satisfaction.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
MadelineGRM, Guest Relations Manager at Hilton San Antonio Airport, responded to this review

Dear Alvin W, Thank you so much for your kind words about our recent renovation! We are so happy that you enjoyed what we have done with the hotel, it truly is remarkable. Your positive feedback brings great motivation to our hotel staff. For your next trip to San Antonio I hope that you choose the Hilton San Antonio Airport... More 

Austin, Texas
2 reviews
4 of 5 stars Reviewed 1 week ago

We needed a hotel, with relatively short notice, that could accommodate a youth soccer club playing at a nearby field. Lisette and Denise provided great customer service. They were able to get the group set up quickly, coordinated breakfast and other amenities. We had a little trouble with noise from a teenage youth group with a lack of chaperones. Not... More 

Was this review helpful? Yes
MadelineGRM, Guest Relations Manager at Hilton San Antonio Airport, responded to this review

Dear Isabella_STAE, We are very pleased to hear that you and year youth soccer team's stay with us was enjoyable! At the Hilton San Antonio Airport we love to hear that our customer service was to your satisfaction. If you ever are in the San Antonio area again we hope that you will choose to stay with us. Again, thank... More 

Chicago, Illinois
1 review
2 of 5 stars Reviewed 1 week ago

Stayed here last Monday-Friday on business. Monday evening I returned to room to find the plastic (removable) toilet roll holder just laying by itself in the middle of the bathroom counter. No toilet paper roll in the dispenser, just empty. When I left the room the toilet paper roll was not even close to being done. So it really shouldn't... More 

Was this review helpful? Yes
AJacksonDOR, Manager at Hilton San Antonio Airport, responded to this review

Dear Mike C, We appreciate you taking the time to share your experiences from your recent stay. The only way we can expect to improve on our goal of exceeding our guests' expectations is from taking feedback like yours and using it constructively to better improve our service. I want to assure you we are taking your comments seriously and... More 

Midland, Texas
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel has nice staff but the night I stayed, there seemed to be a lack of them. I had to wait over 15 minutes to check in. Then another 10 minutes to get on the elevator. The hotel is a little difficult to find if you aren't coming off the 410 loop. This is an older hotel and you... More 

Was this review helpful? Yes
MadelineGRM, Guest Relations Manager at Hilton San Antonio Airport, responded to this review

Dear Karen W, We value and appreciate your feedback from your recent stay with us. I am deeply sorry for the lack of staff and efficiency of the elevators that you experienced while you were here. I would like inform you that our staffing levels have increased and our elevators are being consistently monitored so that no guest has those... More 

Grand Rapids, Michigan
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I was able to get great professional services from the hotel staff from the front desk to the shuttle drivers. The staff goes above and beyond to make the stay easy and make you feel as though you are their only concern.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
MadelineGRM, Guest Relations Manager at Hilton San Antonio Airport, responded to this review

Dear James W, Thank you for taking the time to comment on our hotel. At the Hilton San Antonio Airport hotel we strive to make every guest feel cared for and valued. Your positive feedback is a great motivator for our hotel staff and is greatly appreciated. We hope that if and when you return to San Antonio that you... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I traveled with my daughter and granddaughter to San Antonio for a summer weekend getaway. The Hilton San Antonio Airport was centrally located, making it great for both visiting the River Walk and shopping down town and also getting out to Sea World. The hotel itself is very pretty, with the pool inside an inner courtyard. The dining room provides... More 

Was this review helpful? Yes 1
AJacksonDOR, Guest Relations Manager at Hilton San Antonio Airport, responded to this review

Dear lesliesM1005JB, We greatly appreciate you taking the time to leave feedback on your recent stay. We love knowing that we were able to create such a memorable experience for you and your family. We hope that you will choose the Hilton San Antonio Airport as your "go-to" hotel when you visit again! Sincerely, Andrew More 

Burleson, Texas
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Hotel is much nicer now that it has been remodeled. The food is good, although a little pricey considering the area where the hotel is located. Being near the airport, it is probably one of the nicer hotels. Lack of valet service is frustrating because the parking garage is a little scary. They have it, but there is usually only... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
AJacksonDOR, Guest Relations Manager at Hilton San Antonio Airport, responded to this review

Dear L9452MCkimberlyb, We greatly appreciate you taking the time to leave feedback on your recent stay with us. The only way that we can improve our service is by knowing these specific details. Thank you for commenting on our recent remodel, it seems to be a huge success and there is still a few more things being added. :) As... More 

Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was clean and quiet for an airport Hilton. Executive floor is nice. In room dining was pretty good. Room was clean. Only stayed one night but no complaints. Staff was friendly and helpful. Parking was easy. Location was convenient.

Was this review helpful? Yes 5
AJacksonDOR, Guest Relations Manager at Hilton San Antonio Airport, responded to this review

Dear Heyjcthatsme, Our associates enjoy receiving positive feedback from your most recent stay. We are glad that you were able to experience a lot of what the Hilton San Antonio Airport Hotel has to offer in such a short visit. We hope to see you again during your next visit to the Alamo City. Sincerely, Andrew More 

Denver, Colorado
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel was really nice, first visit to San Antonio, so didnt know what to expect. If you do not have a car, the walk to get food is sometimes scary, but otherwise it wasnt really an issue. Spent a short night in this hotel, however the short little walk around, the pool and everything seemed really nice!

Was this review helpful? Yes
MadelineGRM, Guest Relations Manager at Hilton San Antonio Airport, responded to this review

Dear Michael C, Thank you for your positive feedback on your recent stay with us! Your comments are great motivators for our hotel staff. We are glad that you got to enjoy our recently renovated hotel and some of the surrounding restaurants. We hope that next time you travel to San Antonio that you will choose to stay with us... More 

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