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Hilton San Antonio Airport

3.5 of 5 611 NW Loop 410, San Antonio, TX 78216
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Hilton San Antonio Airport
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Hilton San Antonio Airport
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357 reviews from our community

Traveler rating
    119
    75
    75
    52
    36
See reviews for
65
39
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189
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cape Girardeau, United States
1 review
3 of 5 stars NEW

I was a little disappointed in the experience at this Hilton. When arriving at 7 pm after a long day of traveling and being told there are no clean rooms, and you are going to have to wait even longer . . . it does put a damper on how you feel about the hotel. The internet service here, even... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Anthony S, General Manager at Hilton San Antonio Airport, responded to this review

Dear Angela M., Thank you for your honest feedback! We truly appreciate the time you took to give us the opportunity to improve upon the service our guests receive. As we continue to strive to exceed all our guests' expectations, obviously there are some areas where we still need improvements. I can assure you this is uncharacteristic of our hotel.... More 

San Antonio, United States
2 reviews
1 of 5 stars Reviewed 5 days ago NEW

I waited for more than 20 minutes in the cold for a valet, he never came. I had to leave my car go inside and find one. When reporting my problems to the representative via phone, she got really snippy with me. I waited over 45 minutes for toilet paper to be delivered to me, tv remote never came and... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Anthony S, General Manager at Hilton San Antonio Airport, responded to this review

Dear Cheri H., Thank you for choosing the Hilton San Antonio Airport Hotel. We certainly appreciate you taking the time to let us know of your experience. It is very disappointing that we were not able to show you a genuine care and comfort, and we sincerely apologize for the opportunities you have experienced. We assure you we will review... More 

San Antonio, Texas
1 review
5 of 5 stars Reviewed 1 week ago NEW

I helped organized a two day conference for 270 people at this hotel. The staff was extremely professional and very flexible as we accomodated last minute changes. The hotel provided transportation to and from the hotel for all guests and had a free shuttle to transport guests within 3 miles of the facility. The professionalism of the staff was greatly... More 

Was this review helpful? Yes
Anthony S, General Manager at Hilton San Antonio Airport, responded to this review

Dear Roger C., Thanks for your wonderful review and for taking time to recognize some of our STAR Performers! I was pleased to read we met all of your expectations and your meeting was a success! We look forward to seeing you again in the near future! Warmest regards, Anthony Spears General Manager More 

2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed at the Hilton airport for business and were treated like family! The airport pickup was on time, front desk associate was very helpful and our driver, Juan, suggested a tex-mex restaurant nearby, drove us there and picked us up! Wasn't able to use the gym but should have after the delicious dinner at Antonios!

Was this review helpful? Yes
Anthony S, General Manager at Hilton San Antonio Airport, responded to this review

Dear Mainer146, Thank you very much for taking the time to write about your wonderful experience with us. Exceeding the expectations of our guests is something we strive for. We appreciate knowing that we did during your stay. I greatly appreciate the recognition you gave Juan, he is one of our many Superstars! We look forward to seeing you again... More 

San Antonio, Texas
1 review
5 of 5 stars Reviewed 1 week ago

The hotel / accommodations were very clean, neat, and modern. The food was great. The staff was professsional, knowledgeable and helpful. We held an evening event, meeting and reserved 15+ rooms. Theresa Lucas, Director of Catering assisited us with our needs and very efficient. It's pleasant to work with individuals that ensure they meet our needs. Throughout the event she... More 

Was this review helpful? Yes
Anthony S, General Manager at Hilton San Antonio Airport, responded to this review

Dear Linda A., We are delighted to hear your overall stay was an enjoyable one. Your feedback is greatly appreciated as we continue to strive to improve the service and product we offer to our guests - both business and leisure. We will definitely recognize our staff for their hard work in making your stay so memorable. We hope to... More 

Leander, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great quality, great price, great location, excellent dine-in food, excellent breakfast food and service. I was exhausted and didn't get the opportunity to experience the gym, pool, hot tub or bar, but I checked them out before going to my room and they all looked excellent.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Anthony S, General Manager at Hilton San Antonio Airport, responded to this review

Dear William L., Thank you for the wonderful 5 Star review! I was thrilled to see you had an excellent stay with great service. You will have to return soon so you can enjoy the pool, Jacuzzi, and Asado Lounge! Thanks for choosing the Hilton San Antonio Airport! Warm regards, Anthony Spears General Manager More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Okay so I stayed here and was very dissatisfied, however the general manger read my review and immediately called me to address every single issue. To my surprise, he managed to make me a very happy camper to the point that I told him I would return and give them a chance to show their true hospitality. He went on... More 

Was this review helpful? Yes
Anthony S, General Manager at Hilton San Antonio Airport, responded to this review

Dear Mrs. Perez, It was a pleasure speaking to you on the phone. Thank you for your kind words. I have been a very passionate hotel leader for 30 years and love creating legendary experiences for my guests. Obviously, it takes me and my team to make this happen. Although we try to be, we are not perfect every day... More 

Emory, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

On business when visiting this hotel. It is currently undergoing reventation and it is very impressive on new look! Highlight of this hotel is the people that work there! Daryl Montalvo is the Sales Manager and if you are planning any function, he is the one that can make it happen! When we were looking for a certain event room... More 

Was this review helpful? Yes
Anthony S, General Manager at Hilton San Antonio Airport, responded to this review

Dear Janice S., Thank you for taking the time to review our hotel. Your feedback means a lot to us as it helps us learn of our guests' experiences when staying with us. We're happy to hear you enjoyed your stay and a few of our amenities like our new Asado Seafood & Grill Restaurant. Thank you for the recoginition... More 

Mobile, Alabama
1 review
4 of 5 stars Reviewed 2 weeks ago

Great place to stay... still under construction but not the same as last years visit. This time around, there was a new construction manager (Dave/David?) who was very professional and it was evident in every aspect. Hillary at the front desk was great as she got our journey started by clearing up an issue and making us feel welcomed. Josephina... More 

Was this review helpful? Yes
Anthony S, General Manager at Hilton San Antonio Airport, responded to this review

Hello Jennifer W., Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our new hotel and with the quality of service you received from our staff. I was pleased to hear you enjoyed our new restaurant, Asado Seafood & Grill... More 

Kansas City, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Great hotel, still under construction when I stayed, but it didn't interfere with normal hotel operations. Pretty standard hotel, the room was smaller than I expected, but it still had plenty of room. Great beds, and an excellent staff.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Anthony S, General Manager at Hilton San Antonio Airport, responded to this review

Dear Bojan N., Thank you very much for taking the time to write about your wonderful experience with us. Exceeding the expectations of our guests is something we strive for. I thank you for choosing the Hilton San Antonio Airport, we look forward to seeing you again in the not too distant future. Warm regards, Anthony Spears General Manager More 

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Additional Information about Hilton San Antonio Airport

Address: 611 NW Loop 410, San Antonio, TX 78216
Phone Number:
Location: United States > Texas > San Antonio > North Central , Uptown Loop
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton San Antonio Airport 3.5*
Number of rooms: 384
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Also Known As:
Hilton San Antonio Airport Hotel San Antonio
Hilton Hotel San Antonio
San Antonio Hilton

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