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All 352 San Antonio hotels

DoubleTree Hotel San Antonio Airport

3.5 of 5 Hotel   |   37 NE Loop 410 (at McCullough), at McCullough, San Antonio, TX 78216
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Ranked #138 of 352 hotels in San Antonio
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A recent review
3 of 5 stars Reviewed February 20, 2014
Donna R
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487 people have reviewed this hotel

Traveler rating
    135
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134
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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There are newer reviews for DoubleTree Hotel San Antonio Airport
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1 review
3 of 5 stars Reviewed February 20, 2014

I arrived after a long day at the airport. I was tired and the cookie was warm and the staff friendly. Room service food arrived warm and the beer cold. The bed was very soft, almost too soft. The only complaint I have is the noise. Doors slamming and loud voices until after 10 pm made it difficult to sleep.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Donna R, Thank you for filling out a review on TripAdvisor. We appreciate your feedback on this site as well as Hilton. I am hoping you will contact me as I requested with your Hilton review as well. Your opinion of us matters and your valuable information will assist us in improving our service and quality. I look forward... More

Sugar land, United States
1 review
2 of 5 stars Reviewed February 19, 2014

My son has severe food allergy and I have to always bring his food from home . I requested a microwave and refrigerator and they said they had given to other peopkle first . I told them i needed that for healthy issues but they did not care. My son had a terrible moment staying in this hotel. Total lack... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Luiz A, Thank you for taking the time to write a review on our hotel after your recent stay with us. We appreciate your feedback as it assists us with our service and quality. I am very disappointed to hear about our lack of urgency and compassion regarding your son and his allergy. After reading your comments, I would... More

San Antonio, United States
1 review
1 of 5 stars Reviewed February 19, 2014

Arrived at hotel and representative was not very helpful he was in a bad mood. Hotel was sold out and he stated he had giving my room reservations to another guest. The rep was dirty and he was chewing tobacco and had tattoos showing on both of his arms. He finally gave me a room with king bed when I... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Connie H, Thank you for taking the time to write a review on our hotel after your recent stay with us. Your feedback is appreciated as it does assist us with improving our service and quality. I am extremely disappointed to hear about our lack of professionalism we had towards you and your son. Being new to the hotel... More

New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 16, 2014

I stay in lots of Doubletrees, and this is the worst facility I have stayed in. The room was dirty and old, the heat didn't work (on a rare San Antonio cold spell), and there was limited hot water. The staff was nice, and it's near the airport, but I will not be staying at this facility again.

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Steve O, Thank you for taking the time to write a review on our hotel after your recent stay with us. Your feedback is valuable and helps us improve our hotel. I am disappointed to hear about your stay with us and would like to learn more about the issues you encountered regarding the cleanliness, the non working heat... More

Iowa
Top Contributor
55 reviews 55 reviews
31 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed February 13, 2014 via mobile

I was here for three nights for a meeting. This was clearly designed for indoor/outdoor living and I was there during a particularly cold spell. That meant that all of the facilities were quite cold but I can see that in good weather the outdoor areas could be very nice. Overall this hotel just looked a little run down and... More

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello freetr, Thank you for taking the time to write a review on our hotel after your recent stay with us. We appreciate your feedback as it assists us with our service and quality. Thank you for your detailed comments on our hotel. The team will be excited to read them as they work hard to deliver a memorable experience.... More

A TripAdvisor Member
5 of 5 stars Reviewed February 11, 2014

If you like top notch service for your next business meeting then this is the hotel for you and your company. The food is excellent and the staff is professional, cheerful and extremely helpful feom the shuttle driver to the housekeeping staff, you cannot ask for better services at affordable prices and great location!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello TripAdvisor member, Thank you for taking the time to write a review on our hotel after your recent stay with us. We appreciate your feedback as it assists us with our service and quality. Thank you so much for your wonderful comments. The team will be excited to read them as they are working hard to deliver a memorable... More

Butler, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 11, 2014

As a woman traveling alone on business, I need a hotel that feels secure. This DoubleTree doesn't. I was scared walking the halls. In addition, the decor is worn. If I return to San Antonio, I will not be staying here.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Tracy D, Thank you for taking the time to write a review on our hotel after your recent stay with us. We appreciate your feedback as it assists us with our service and quality. After reviewing your comments, I can understand your concerns with guest safety as we, too, take it very seriously. I am sorry you felt that... More

Duluth, Minnesota
Top Contributor
55 reviews 55 reviews
7 hotel reviews
132 helpful votes 132 helpful votes
5 of 5 stars Reviewed February 9, 2014 credit card Amex Card Member Review

Very close to the airport and near the Mall and highway to anywhere in Texas. Front desk are polite, professional, and dedicated in providing 5 star service, and of course, the nice warm cookie that was waiting for me upon check in! what a delight. Very clean hotel, very comfortable bed. Thank you!

Was this review helpful? Yes 1
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Curly E, Thank you for taking the time to write a review on our hotel after your recent stay with us. We appreciate your feedback as it assists us with our service and quality. The team will be thrilled to read your review as they work hard to deliver a memorable experience, so thank you for your kind words.... More

Austin, Texas, Usa
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 2, 2014

Good location for our meeting, close to airport. While this is a nice hotel, it is beginning to show its age and despite a fairly recent refresh it still feels old and a little worn. However, the room was clean, the bed was comfortable and the rate was good. I have stayed here several times in the past and will... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Stephen M, Thank you for taking the time to write a review on our hotel. We appreciate your feedback as it assists us with our service and quality. We are happy to learn of your positive experience with us and the team will be excited to read your comments. I hope to get more information from you regarding your... More

A TripAdvisor Member
4 of 5 stars Reviewed January 21, 2014

Nice place to stay. I always do enjoy my time there. Pool area is very nice and has a fairly decent work out facility. The staff is always very friendly and accommodating. You can not beat the location. Lots of nearby restaurants and shops.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jeremy E, Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Thank you for the great review of our hotel. I am so glad you enjoyed your stay and our facilities. We agree with and appreciate your comments about our friendly and hospitable staff. Thank you! Jeremy and team More

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Additional Information about DoubleTree Hotel San Antonio Airport

Address: 37 NE Loop 410 (at McCullough), at McCullough, San Antonio, TX 78216
Phone Number:
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree Hotel San Antonio Airport 3.5*
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Also Known As:
Doubletree San Antonio
San Antonio Doubletree

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#11 Green Hotel in San Antonio #138 Luxury Hotel in San Antonio #138 Top resorts Hotel in San Antonio
Hotel Class
Official Description (provided by the hotel)
Welcome to the DoubleTree by Hilton Hotel San Antonio Airport. Located just minutes from San Antonio International Airport (SAT) on Interstate 410, across from the upscale North Star Shopping Mall, our hotel offers close proximity to the downtown area and many major attractions and business centers. Discover many things to do in San Antonio with our 24-hour shuttle service to the airport and nearby businesses. Enjoy spacious accommodations equipped with a range of thoughtful amenities. From flat-screen televisions to signature bedding, the guestrooms were designed with your comfort in mind. Beyond the guest accommodations, the DoubleTree features fantastic facility amenities including a picturesque courtyard with a pool and the onsite restaurant, Cascabel. ... more   less 
Number of rooms
291

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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