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DoubleTree Hotel San Antonio Airport

3.5 of 5 37 NE Loop 410 (at McCullough), at McCullough, San Antonio, TX 78216
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DoubleTree Hotel San Antonio Airport
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DoubleTree Hotel San Antonio Airport
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562 reviews from our community

Traveler rating
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    143
    67
    37
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154
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231
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree Hotel San Antonio Airport
See the most recent reviews
Newport News, United States
1 review
5 of 5 stars Reviewed December 16, 2014

Top notch hotel... Everyone was real helpful and welcoming. I recommend this hotel to those who want to stay here. The gym needs some additional space, but it works for those who are just trying to get a small run on the treadmill or stationary bike. The food is fantastic and the cleaningness is just out of this world.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Jose Q, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We greatly appreciate your feedback. We are thrilled to read that you enjoyed your stay with us. We are happy to see you enjoyed the food and cleanliness of the hotel. Thank you for pointing that out as our... More 

Minneapolis, Minnesota, Usa
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 14, 2014

Most Double Tree properties are pretty cookie cutter especially any hotel airport location domestically - this well priced property felt like an hacienda with suite access to inward courtyard with pool as well as traditional hall access

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Steven R, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We greatly appreciate your feedback. Thank you for mentioning how we are different than most hotels! We could not agree with you more. Our Spanish Colonial look fits the San Antonio market perfectly and we are so glad to... More 

Brisbane, Australia
1 review
4 of 5 stars Reviewed December 13, 2014

Easy to Airport with shopping and restaurants nearby. Friendly and helpful staff who treated and resolved all requests efficiently. Regular airport drop off service and drivers also provided good recommendations for local eating spots and shopping.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello John S, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We greatly appreciate your feedback. We are thrilled to read that thought our staff was friendly and helpful. They will enjoy reading those comments on themselves. Also it is great to hear that our van drivers are accommodating with... More 

Melbourne, Australia
1 review
4 of 5 stars Reviewed December 13, 2014

You get for what you pay but overall the Service is quite good! The internet service was very frustrating as it would drop out numerous times. Also frustrated with housekeeping as I had to keep reminding them to top up on shampoo, soap and toilet paper.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Theo C, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We greatly appreciate your feedback. We are happy to read to read that you enjoyed the hotel overall and liked our service. Please know I will follow up with our housekeeping department on your concerns of replacing the shampoos,... More 

Mexico City, Mexico
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 12, 2014

Really clean, big rooms and great service, we ended up needing an additional room, and they got us a great rate even though it was last minute. Free WiFi and located right across from the North Star Mall :)

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Manolo S, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We greatly appreciate your feedback. We are very happy to read how much you enjoyed your stay with us. I truly appreciate your comments on the great service as our team will really like reading that. If you have... More 

Contributor
14 reviews 14 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 8, 2014

I stayed here for business for 2 nights. Nice hotel, my room was clean and comfortable, convenient to do work in. When I arrived at my room, I was concerned it would be loud since it faced the open atrium on the 5th floor, but I was pleasantly surprised - no noise issues at all. The breakfast buffet was great,... More 

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Jackie N, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We greatly appreciate your feedback. We are very happy to read how much you enjoyed your stay! Thank you for your kind words on the hotel, the breakfast and staff. The team will enjoy reading your comments. If you... More 

Allen
Contributor
16 reviews 16 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 7, 2014

We stayed here for a couple of nights in late November, Upon our arrival we were given a cookie, which was a nice gesture. The hotel staff is very accommodating and friendly. Our room was clean and comfortable. The workout room is well equipped with treadmills, elliptical, and free weights. Now the negatives. Our air conditioner was not working properly... More 

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Frank V, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We greatly appreciate your feedback. I am happy to read about your comments on the staff, room, cleanliness and of course, the cookie. Thank you for your kindness. I am disappointed to read about the A/C not working consistently... More 

North Richland Hills
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 1, 2014

This Doubletree near SAT is undergoing a much needed makeover. I have stayed here many times and each time I see progress being made. Amenities in the rooms are also very much in need of upgrade and remodel to bring this property to Doubletree standards with their other properties across the US. Staff here is very amenable, friendly - the... More 

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Michael N, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We greatly appreciate your feedback. We are happy that you have seen progress at our hotel in terms of the current renovations being made at the hotel and I'm happy to read of how our team is friendly, the... More 

Miami, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 26, 2014

The room was clean and the courtyard view was quiet and pleasant. There was a small issue with the air and maintenance addressed it promptly. The cookies upon arrival were delicious. The only concern is the 4 hour disparity between check-in and check-out

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Kevin P, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We greatly appreciate your feedback. We are thrilled to see you enjoyed your stay overall with us, especially the courtyard rooms and famous DoubleTree cookies. I am happy to read that your team was prompt on your issue and... More 

El Paso, United States
1 review
4 of 5 stars Reviewed November 25, 2014

Overall, the hotel is a great place to stay. My only complaints would be that the toilet had a difficult time flushing and the A/C did not work properly as it was very hot during the night which made it difficult to sleep.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Naomi B, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We greatly appreciate your feedback. We are happy that you enjoyed your stay with us overall, although I am sorry for the inconvenience that was created by A/C and toilet. Please know I will be following up with our... More 

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Additional Information about DoubleTree Hotel San Antonio Airport

Address: 37 NE Loop 410 (at McCullough), at McCullough, San Antonio, TX 78216
Phone Number:
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Hotel San Antonio Airport 3.5*
Number of rooms: 291
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Also Known As:
Doubletree San Antonio
San Antonio Doubletree
Hotel Style:
#7 Green Hotel in San Antonio
#96 Business Hotel in San Antonio

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