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Doubletree Hotel San Antonio Airport


Hotel class 3.5 of 5
37 North East Loop 410, at McCullough, San Antonio, TX 78216
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Reviews you can trust

65% Recommend
3.5 of 5 stars 64 reviews
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By trip type
All (64)
[ Date ] [ Rating ]
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2 of 5 stars
ddd64   3 contributions
Dallas, TX
Nov 16, 2009 | Trip type: Family
0/1 found this review helpful

Never again! As a frequent traveler to San Antonio, this was my first stay at the Doubletree San Antonio Airport only because I waited too long to book my reservation and my favorite hotel was sold out. The room was small and had a "funny mildewy smell" when you first walked into the room. There was no microwave or fridge.... more

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5 of 5 stars
austintofltraveler   1 contribution
Austin, TX
Nov 12, 2009 | Trip type: Solo travel

I stayed at this hotel twice during the month of October. Both times the staff and the hotel were great. Great rooms. Great service. I was even upgraded to the concierge level the second time when I went there with my wife. I typically stay at Marriot's, Sheraton's, Westin's, etc... and this hotel definately deserves its 3.5 star rating. The... more

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3 of 5 stars
sgrooms80   1 contribution
Dallas
Nov 8, 2009 | Trip type: Business
0/1 found this review helpful

First of all this is the only bad review I have ever given a hotel. There were a few nice things about the hotel and the court yard view of the pool was nice and the shuttle staff. I was in San Antonio visiting for a conference in the hotel and was not impressed with the service of the staff... more

Lovely Hotel
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5 of 5 stars
travelingnurse2   11 contributions
Kentucky
Oct 27, 2009 | Trip type: Couples
1/1 found this review helpful

My husband and I just recently spent three nights at this hotel. When we first arrived we discovered that we had no reservations. The hotel manager just happened to be there and was quick to get to find the problem, our travel agent did not get a confirmation #. So the manager worked with the guest list, (they had two... more

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4 of 5 stars
KCelcius273   13 contributions
San Antonio, TX
Oct 18, 2009 | Trip type: Couples
1/1 found this review helpful

This hotel is right across from North Star Mall, very central location in the city. Might not stand out among other hotels in it's class, but it does offer all the amenities. Bartender was nice when uncorking my bottle of wine I had brought. Pros: good, prompt staff clean carpet roomy fair price central location free warm cookies on arrival... more

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2 of 5 stars
ThankYouMrMiner   11 contributions
San Francisco
Sep 25, 2009 | Trip type: Business, Solo travel
0/1 found this review helpful

I am a diamond HHonors member and I will never stay at this tired old hotel ever again. The list goes on here. Hard to find as the monument sign was not lit up, soft upgrades to lobby do not hide worn brass and dated tiles, slow service at desk, small tired room (with nice beds), tv did not work,... more

Management response from
Gus Luna, Hotel Manager

Dear Guest, I am sorry that I missed your message during your stay, as I normally return all calls and certainly follow up. I am terribly sorry that your hote experience while at our hotel was below your expectations and will certainly work on correcting the areas of deficiency that you point out. If you change your mind and do...

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1 of 5 stars
JREEVESLouisville_Ky   1 contribution
LOUISVILLE, KY
Sep 24, 2009 | Trip type: Friends getaway
0/1 found this review helpful

The shower was stopped up and they couldn't get it fixed. We had to move to another room during our vacation. The a/c in the new room didn't work well. We had to keep the temp at 62 just to stay comfortable. The whirlpool only worked 1 day out of the whole week we were there. We were treated very... more

Management response from
Gus Luna, hotel manager

Dear Guest, I am so sorry you were inconvenienced during your stay with noise, pool, amenities, etc. Our main goal with every guest stay is that you are satisfied with your stay and if not to let us know so we can take corrective action during your visit. I hope next time you give us an opportunity to make it...

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3 of 5 stars
GPSguyAustin   5 contributions
Austin
Sep 20, 2009 | Trip type: Couples
0/1 found this review helpful

Positives: Free parking in well-lighted lot. Attentive and efficient front desk personnel. Quiet courtyard-facing room w/ standard amenities. Very comfortable bedding with generous supply of pillows. Very clean bathroom, except as noted below. Good value via Priceline bid, but shy of 3.5 star Priceline category. Would have felt overcharged at Doubletree's published rate for this properlty. Negatives: Marginal air conditioning,... more

Management response from
Gus Luna, Manager

Dear GPSguyAustin, Thank you for your positive comments during your recent stay. I am glad you were able to enjoy your visit and sleep comfortably. I thank you as well for your constructive comments regarding dust on light switches, speakers and smoke detectors as we will certainly keep a mindful eye on them. Hope to see you back in the...

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2 of 5 stars
Tripletsplusone   8 contributions
Texas
Aug 12, 2009 | Trip type: Family
0/1 found this review helpful

We traveled with our 4 kids and got 2 rooms. One room smelled of smoke and we were moved to a room over the atrium/pool. The posted hours for the pool were until 10pm but the pool was very noisy with young children until nearly 11:30pm. The staff did nothing to enforce the time restrictions. Needless to sya none of... more

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3 of 5 stars
jennalulu   15 contributions
Syracuse, New York
Aug 10, 2009 | Trip type: Business, Solo travel

This hotel is not near sights, but within walking distance to the North Star Mall. Chose this hotel for proximity to business dealings, otherwise would stay somewhere closer to more action. Rooms are standard, but the one I received had a musty smell, as if the carpet had been wet and not dried out thoroughly. Requested a change, but was... more

Management response from
Gus Luna, Manager

Dear Jennalulu, Thank you so much for taking the time to tell us about your experience. We value your comments and will share with appropriate staff. Summer is a very busy time for us as our hotel can fill up Mon-Sun. Hope to see you again in the near future.

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Doubletree Hotel San Antonio Airport Also Known As

  • Doubletree San Antonio
  • San Antonio Doubletree
Address: 37 North East Loop 410, at McCullough, San Antonio, TX 78216
San Antonio Hotels Doubletree Hotel San Antonio Airport
3.5/5.0
64