First of all this is the only bad review I have ever given a hotel. There were a few nice things about the hotel and the court yard view of the pool was nice and the shuttle staff. I was in San Antonio visiting for a conference in the hotel and was not impressed with the service of the staff... more

My husband and I just recently spent three nights at this hotel. When we first arrived we discovered that we had no reservations. The hotel manager just happened to be there and was quick to get to find the problem, our travel agent did not get a confirmation #. So the manager worked with the guest list, (they had two... more

This hotel is right across from North Star Mall, very central location in the city. Might not stand out among other hotels in it's class, but it does offer all the amenities. Bartender was nice when uncorking my bottle of wine I had brought. Pros: good, prompt staff clean carpet roomy fair price central location free warm cookies on arrival... more

I am a diamond HHonors member and I will never stay at this tired old hotel ever again. The list goes on here. Hard to find as the monument sign was not lit up, soft upgrades to lobby do not hide worn brass and dated tiles, slow service at desk, small tired room (with nice beds), tv did not work,... more

The shower was stopped up and they couldn't get it fixed. We had to move to another room during our vacation. The a/c in the new room didn't work well. We had to keep the temp at 62 just to stay comfortable. The whirlpool only worked 1 day out of the whole week we were there. We were treated very... more

Positives: Free parking in well-lighted lot. Attentive and efficient front desk personnel. Quiet courtyard-facing room w/ standard amenities. Very comfortable bedding with generous supply of pillows. Very clean bathroom, except as noted below. Good value via Priceline bid, but shy of 3.5 star Priceline category. Would have felt overcharged at Doubletree's published rate for this properlty. Negatives: Marginal air conditioning,... more

We traveled with our 4 kids and got 2 rooms. One room smelled of smoke and we were moved to a room over the atrium/pool. The posted hours for the pool were until 10pm but the pool was very noisy with young children until nearly 11:30pm. The staff did nothing to enforce the time restrictions. Needless to sya none of... more

This hotel is not near sights, but within walking distance to the North Star Mall. Chose this hotel for proximity to business dealings, otherwise would stay somewhere closer to more action. Rooms are standard, but the one I received had a musty smell, as if the carpet had been wet and not dried out thoroughly. Requested a change, but was... more

I stayed here for a few nights while traveling on business. I chose this hotel because of its proximity to my work location in northeast San Antonio, and because it's on a list of hotels that my employer requires me to choose from for business travel. Overall it's a nice hotel with typical amenities one would expect at a Doubletree.... more