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All 353 San Antonio hotels

DoubleTree Hotel San Antonio Airport

3.5 of 5 Hotel   |   37 NE Loop 410 (at McCullough), at McCullough, San Antonio, TX 78216
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Ranked #135 of 353 Hotels in San Antonio
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 3 days ago
John M San Antonio, United States
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519 reviews from our community

Traveler rating
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    61
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Antonio, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

Even with the renovation going on the staff did there best to make my stay enjoyable. You should rearrange the furniture so the TV can be seen from the desk and not have to look over the cabinet for the frig and microwave. A plug in the room would be nice to plug the iron in instead of the only... More

Review collected in partnership with DoubleTree by Hilton

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Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello John M, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We greatly appreciate your feedback. I am happy to read that our staff did well trying to make your stay enjoyable as we make some changes to our hotel. I appreciate your observation regarding the television and the microwave... More

Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 4 days ago NEW

I must say this is by far the worst hotel experience I've ever had. I am actually still at this hotel unfortunately. First of all, there is refurbishing going on so there are lots of paint fumes and noise, especially when we arrived yesterday. The ice machines are not working. The breakfast buffet is not good at all (curdled creamer... More

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Angela G, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We greatly appreciate your feedback, although we wished it were under better circumstances. I am very disappointed to read your comments regarding your poor experience with us. From reading your comments, it looks as though our team was slow... More

Phoenix, Arizona
Top Contributor
79 reviews 79 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This property is being updated with construction. The reviews that describe it as "dated" are not wrong, but the room I had was beautiful! Lovely red granite or marble in the bathroom, and plenty large of a bedroom area. The restaurant area was also beautiful and included a great staff, who helped a number of guests with special requests (filling... More

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Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello barbara h, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We greatly appreciate your feedback. We understand your feeling on our hotel regarding the aesthetics of our hotel and we hope you will come back again to find our updates an improvement in your opinion. We are happy to... More

1 review
5 of 5 stars Reviewed 1 week ago

Doubletree delivers all the amenities and service you expect from a Hilton experience. You get 4 star service all the time. From the greeting at the lobby to the clean smell that awaits you when you enter, you always get consistent good service. There are always more amenities than time allows for you to take advantage of on your trip.

Review collected in partnership with DoubleTree by Hilton

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Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello 327brigidar, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We greatly appreciate your feedback. We are happy to read you enjoyed your visit with us overall and we thank you for your wonderful comments on our hotel. The team will truly enjoy reading them. If you can think of... More

San Antonio, United States
1 review
2 of 5 stars Reviewed 1 week ago

Sadly, the place is falling apart. The staff is working very hard and they are very friendly, but this place is not in good shape. And the price is absurdly high for a hotel of such poor condition. I very much hope that Hilton/DoubleTree invest heavily in this property, because it could again become a truly elegant place for a... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello John H, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We greatly appreciate your feedback. I am disappointed to read your review on our hotel and understand your frustration as we are doing some renovations to the hotel currently. I am sorry this caused a poorer experience for you... More

Madison, Wisconsin
Top Contributor
90 reviews 90 reviews
35 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

Cool looking hotel in the Spanish colonial style. Problem though is that the rooms are pretty run down and could use an update. Staff was nice but not sure I'd stay there again and likely would try another place. No idea in what's around there as I got in late.

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello nunuthedog, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We greatly appreciate your feedback. I am disappointed to read your comments and I am sorry that your experience was not as good as you would have liked it to be. I am happy to read, however, that you felt... More

San Antonio, United States
1 review
5 of 5 stars Reviewed 1 week ago

My experience was fine. We arrived at a time that the rooms were not clean which at the time it didn't matter because we had other things to do. We wanted rooms close to each other but ended up really far from each other. The walk was quite a distance.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Margaret B, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We greatly appreciate your feedback. We are happy to read you enjoyed your visit with us overall. I am sorry that we didn't have your rooms ready upon your arrival and they were not close together. Please know we... More

Columbiana, United States
1 review
5 of 5 stars Reviewed 1 week ago

I felt this was a top of the line hotel, and the rooms were very reasonable. It had all amenities, such as wifi, restaurant, and a pool. It was located in a good area, with some things to do near by. It was a great place to stay, I would highly recommend.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Brian B, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We greatly appreciate your feedback. We are happy to read you really enjoyed your stay with us and you felt our hotel was luxury at a great value. Our team takes pride in delivery a good product and we... More

1 review
4 of 5 stars Reviewed 1 week ago

This is a very nice Hotel, I was there on Business, so was very handy...friendly staff, but no Fridges in rooms, however you can request one and they will bring it up for you.... for the purpose I was there it was good!! However it can`t be compared to the Hawaiian Beach Village or the Waikaloa Hilton!!!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello robynw823, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We greatly appreciate your feedback. We are happy to read your comments regarding our hotel being nice and our staff being friendly. Our team will certainly like those comments. We understand how our hotel might not compare to the Hawaiian... More

New York City, New York
2 reviews
1 of 5 stars Reviewed 1 week ago

I had had a long day after getting up early in the morning and traveling across several time zones before arriving in San Antonio and checking in at the Airport Doubletree. I was extremely tired and had to get up early in the morning, so once I got to my room I went straight to sleep. I was extremely pissed... More

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Simon W, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We greatly appreciate your feedback as it assists us with improving our hotel's service and quality. I am sorry that our team disturbed you when you were attempting to sleep. We can understand your frustration especially with the time... More

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Additional Information about DoubleTree Hotel San Antonio Airport

Address: 37 NE Loop 410 (at McCullough), at McCullough, San Antonio, TX 78216
Phone Number:
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree Hotel San Antonio Airport 3.5*
Number of rooms: 291
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Also Known As:
Doubletree San Antonio
San Antonio Doubletree

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