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DoubleTree Hotel San Antonio Airport

#137 of 352 Hotels in San Antonio
GreenLeadersBronze level
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37 NE Loop 410 (at McCullough), at McCullough, San Antonio, TX 78216
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North Star Mall Package
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DoubleTree Hotel San Antonio Airport
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640 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ropesville, United States
5 of 5 stars Reviewed 2 days ago NEW

Amazing experience! Great for business trips, family vacations, and romantic getaways. Staff is very hospitable and knowledgeable. Two thumbs up, five stars, and a BIG Texas approval for the DoubleTree!

Review collected in partnership with DoubleTree by Hilton

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Edinburg, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I booked for 2 nights. We got to our room and we found a dead splattered moth on the wall. There was also a spider hanging down from the ceiling and the sheets had stains. We called front desk and they sent the security guard to kill the spider and clean the moth. They moved us to another room with... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Greenville, South Carolina, United States
Level Contributor
6 reviews
5 hotel reviews
2 of 5 stars Reviewed 1 week ago via mobile

I am usually a fan of Doubletree but this hotel was a big disappointment. The place is not run well at all. Some staff are great but you can see they gave to overcompensate for the fact they are not given what they need to do their job. Poor signage - could not find my room 585 easily. Bathroom counter... More 

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Waynesville, Missouri
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I am a Double Tree fan and have always recommended this brand. When I arrived at the airport and called for a shuttle they were pretty fast. It was nice because it was so hot waiting in the sun. The gentleman that picked me up was very courteous and pleasant. When I checked in I was disappointed to find out... More 

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Dallas, TX, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The staff in the restaurant and front desk were accomodating and helpful as well as attentive...the issue was the internet and cable TV. Most nights, the channels would expericence connectivity issues and the transmission would cause the channels to freeze repeatedly as if some monster storm was in the area when the skies were clear and blue. This happened on... More 

Review collected in partnership with DoubleTree by Hilton

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San Antonio, Texas
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I've stayed at this hotel multiple times. I'm a Hilton Gold member and there are multiple Hilton hotels to choose from near the airport but this one has an early running shuttle which I typically need. First horrible experience: I needed the business center to print something but the printer wasn't working. I asked the front desk. He came back,... More 

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Sugar Land, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel on many occasions. The location is very good -- near the airport and the North Star Mall, it is right off IH Loop 410. However, the property is old -- originally built as the La Mansion Del Norte in the 70s. While the rooms are of average size, the bathrooms are the smallest I... More 

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Slidell, Louisiana, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

our stay for attending a wedding in New Braunfels was wonderful...very attentive staff...delicious cookies..cleanliness throughout....very convenient for our trip to the Riverwalk and restaurants. A good value for our money and points to Hilton Honors.

Review collected in partnership with DoubleTree by Hilton

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Portsmouth, New Hampshire
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I have never been to San Antonio, TX. I came to visit a friend. Probably the worst time to come with the storms.,but wanted to see my friend.The weather was not the best but this Hotel made up for everything. I was looking for hotels for a week but coming back to this same one, I was sure this was... More 

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Houston, Texas
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This is what I get for not checking reviews and simply relying on a brand name. Doubletree by Hilton used to have panache...used to be a very upscale brand but lately not so much. This one is to be avoided if you're a seasoned road warrior and Hilton member. Arrived at SAT on time via Southwest and called the hotel... More 

Was this review helpful? Yes 2
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