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All 351 San Antonio hotels

DoubleTree Hotel San Antonio Airport

3.5 of 5 Hotel   |   37 NE Loop 410 (at McCullough), at McCullough, San Antonio, TX 78216
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56%
Ranked #139 of 351 hotels in San Antonio
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 3 days ago
Louise F
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449 people have reviewed this hotel

Traveler rating
    131
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    53
    33
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126
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
1 review
4 of 5 stars Reviewed 3 days ago NEW

The staff are courteous, helpful, and professional. Any questions, concerns, or issues that cropped up were usually handled promptly. Leslie was particularly helpful in attending to one of my requests. I found the location of my room and the room itself quite to my liking. Replenishment of room supplies (in town for an extended stay) was hit or miss (i.e.... More

Was this review helpful? Yes
LAREDO, United States
1 review
1 of 5 stars Reviewed 3 days ago NEW

The hotel was horrible. The room smelled bad, the beds sheets and pillow covers were very dirty. The blanket had stains of blood, the shower was broken no hot water, there were hairs all over the place. The "clean" towels were full of hairs. My son dried himself and hairs from the towel sticked to his chest. I couldn't stop... More

Review collected in partnership with DoubleTree by Hilton

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Hope Mills, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

The lady who checked me in was absolutely professional and warm in her interactions with me. I remarked that the trip had been rough and she responded with something along the lines of "You are with us now so you can relax". She was a fantastic example of hospitality in action. I wish I could say the same for the... More

Review collected in partnership with DoubleTree by Hilton

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United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

The staff at the Doubletree was very accomadating. The weekend was busy with many guests The staff stayed cool and collected in spite of guests. I liked the fact that guests arrived without reservations hoping to find rooms and the were completely sold out. Staff was ready to offer suggestions of other places where they could possibly stay. and they... More

Review collected in partnership with DoubleTree by Hilton

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Fort Worth, Texas
Top Contributor
91 reviews 91 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Wanted something close to SA International & not real expensive. This was both but no more. Looks to have had a former life as a La Quinta and in need updating. The faucets leaked, the fridg did not work. Spots on furniture & carpets. I was told upon check in that I could not change to a king from two... More

Was this review helpful? Yes 1
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello DallasBchbum, Thank you for taking time to write a review on TripAdvisor after your recent stay with us. We appreciate your feedback. After reading your comments, I can understand your average rating of our hotel. I am sorry for your experience with us regarding our inflexibility and items not working well. Please be assured I will be following up... More

West Allis, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

After finding your Hilton Honors room on the 5th floor and being told it has a courtyard entrance finding that you roomkey will not work on that entrance. You travel back down to the lobby and find out that you should have gone around to the other entrance. An entrance you did not know existed until this time. You then... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Richard B, Thank you for taking time to write a review on TripAdvisor after your recent stay with us. We appreciate your feedback. It look as though you had an average stay with us and I am sorry that was your experience. It sounds like we have some additional training that needs to take place with our team to... More

madison, United States
1 review
4 of 5 stars Reviewed 1 week ago NEW

nice courtyard, good service, excellent cookies. enjoyed visit, nice courtyard, good service, excellent cookies. enjoyed visit,nice courtyard, good service, excellent cookies. enjoyed visit, nice courtyard, good service, excellent cookies. enjoyed visit,

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Sandra A, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. Your feedback assists us greatly with improving our hotel. Our team will love your feedback and we can tell you enjoyed our courtyard, cookies and good service. Your review points were well taken, thank you. If you'd like to... More

Clarksville, United States
1 review
3 of 5 stars Reviewed 1 week ago NEW

The hotel service was ok. I stayed in the hotel for 5 nights for a conference. Upon my arrival I assumed there would be a refrigerator and microwave for people staying for such a long time, I should not have assumed. I asked the staff for three days in a row for accommodations. Each day they wrote my name and... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Erika W, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. Your feedback assists us greatly with improving our hotel. After reading your review, I can understand any frustration you had with us regarding the request of the refrigerator. I would certainly be annoyed as well with the lack of... More

Watertown, New York
1 review
4 of 5 stars Reviewed 1 week ago

I stayed at the doubletree hotel for 2 weeks for military training and it was great! The best part in my opinion is the customer service from the staff, hotel drivers, front desk, and management. Don't have transportation- no problem! The hotel provides drivers that take you to your destination and back. Most important is the increased hotel security constantly... More

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Shondra T, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We truly appreciate your feedback. The team will be excited to read your comments on their level of service. Thank you for pointing that out and a big thank you for your service to our country. We are also... More

Brownsville, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Hotel is older but well kept. Front desk crew was very friendly and nice. Problem with our room air conditioner. Tried to call the front desk but our phone was broken. When we finally went down and let them know they sent up a tech. Filter was so full it plugged up the air con. 15 minutes later it was... More

Was this review helpful? Yes 1
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Nina L, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We truly appreciate your feedback. I am disappointed to learn of the AC issues you encountered while staying with us and I am sorry that was your experience. We will need to follow up on this with our team... More

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Additional Information about DoubleTree Hotel San Antonio Airport

Address: 37 NE Loop 410 (at McCullough), at McCullough, San Antonio, TX 78216
Phone Number:
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree Hotel San Antonio Airport 3.5*
Reservation Options:
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Also Known As:
Doubletree San Antonio
San Antonio Doubletree

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#11 Green Hotel in San Antonio #27 Best Value Hotel in San Antonio #139 Top resorts Hotel in San Antonio #139 Luxury Hotel in San Antonio
Hotel Class
Official Description (provided by the hotel)
Welcome to the DoubleTree by Hilton Hotel San Antonio Airport. Located just minutes from San Antonio International Airport (SAT) on Interstate 410, across from the upscale North Star Shopping Mall, our hotel offers close proximity to the downtown area and many major attractions and business centers. Discover many things to do in San Antonio with our 24-hour shuttle service to the airport and nearby businesses. Enjoy spacious accommodations equipped with a range of thoughtful amenities. From flat-screen televisions to signature bedding, the guestrooms were designed with your comfort in mind. Beyond the guest accommodations, the DoubleTree features fantastic facility amenities including a picturesque courtyard with a pool and the onsite restaurant, Cascabel. ... more   less 
Number of rooms
291

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