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DoubleTree Hotel San Antonio Airport

3.5 of 5 37 NE Loop 410 (at McCullough), at McCullough, San Antonio, TX 78216
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DoubleTree Hotel San Antonio Airport
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DoubleTree Hotel San Antonio Airport
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563 reviews from our community

Traveler rating
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    143
    67
    37
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Buenos Aires, Argentina
1 review
4 of 5 stars Reviewed yesterday NEW

This is not my first stay at this place. Most of the staff is very friendly and accommodating. The lobby is ample enough to have some privacy in small meetings. The internet works and WiFi works well. Place is large and spacious enough to be above lesser chain hotels. Coming out of this Hotel is representative enough when ion a... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Catonsville, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

While it is not like staying on the San Antonio Riverwalk, if you need to be in the area of the airport, this is a very convenient place to stay. Renovations are underway to update the interiors and the court yard is unique.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Jerry H, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We greatly appreciate your feedback. We are happy to read that you and your family enjoyed your stay with us. Even though we aren't at the Riverwalk as you mentioned, we are a great alternative in that we are... More 

Cleburne, United States
1 review
4 of 5 stars Reviewed 1 week ago

Nice hotel. Small bathroom. They were remodeling the lobby when we were there, but it wasn't anything intrusive or anything. Comfortable bed and everything but there were a few random ants on the night stand and the bathroom counter.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Alexandra Z, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We appreciate your feedback as it does assist us with improving. We are happy to read that you enjoyed your stay with us. I am sorry that your experience included our lobby renovation and also a few ants in... More 

Irving, United States
1 review
2 of 5 stars Reviewed 1 week ago

People and staff were excellent. But, it is an older hotel with a dark color interior. Rooms are nice size and location very good. There was construction going on in the lobby. The parking lot could use re-surfacing. My room had an old musty smell that the staff partially eliminated.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Robert C, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We appreciate your feedback as it does assist us with improving. We are happy to read your comment regarding our excellent staff. I am sorry to learn about the musty smell in your room and we will be following... More 

Wylie, Texas
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here one night earlier this week. I had previously stayed here many times, including once on a personal vacation, and was happy when Priceline sent me here again. This time, the check-in counter in the lobby was being refurbished and everything was conducted on folding tables, but I still got my key and cookie and was up in my... More 

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello msr015100, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We greatly appreciate your feedback. We are happy to read your comments on our hotel and how much you enjoyed your stay with us. Our team will truly enjoy reading your review. Thank you for your kind words and for... More 

Winston Salem, North Carolina
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I wish I had read reviews of this hotel, but was traveling with others so I had to stay here. Old, old hotel. The lobby is being remodeled but need to put some emphasis on the rooms. Smells musty, stains on ceiling, bathroom is really small. Just not up to Hilton and DoubleTree standards! Here two nights, ugh!

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Paula S, Thank you for taking the time to write a review on TripAdvisor during your stay with us, although we wished it were under better circumstances. We still appreciate your feedback as it does assist us with improving. I am sorry that your experience was poor due to your feeling of our hotel being old. I understand as... More 

Cincinnati
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The hotel was under renovation but the service was excellent. The room was very clean and comfortable. The location was near the airport, mall and several restaurants. I attended a wedding that was located in the hotel and was impressed with the facilities. I would stay there again.

Was this review helpful? Yes 1
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Gwen1024, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We greatly appreciate your feedback. We are so happy to read your comments regarding our service and the overall facilities. We pride ourselves with being able to deliver service excellence and the team will be happy to know that you... More 

Minneapolis, Minnesota
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Airport hotel, call and a van will pick you up. Close to a large shopping mall, and choices of dining. I had a meal in the dining room, and it was very good. This is my 2nd time staying here, and will go back.

Was this review helpful? Yes 1
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Travelingclare, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We great appreciate your feedback. We are so happy to read that you enjoyed your stay with us and were able to use our shuttle van from the airport as well as enjoy a meal in our restaurant. The team... More 

Saudi Arabia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

this hotel does not have good sound insulation between the room walls. This can result in a poor night sleep if the neighboring rooms stay up much later than you. Also, one of the two elevators were out of service. Lobby was undergoing renovation and check-in staff was not very helpful.

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello RT_Aramcon, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We great appreciate your feedback. I am disappointed to read about the noisy experience and the issues with the elevators while you stayed with us. I am sorry that was your experience with us. If you would like to share... More 

Senior Contributor
44 reviews 44 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We arrived on 12-23 Tuesday, leaving on the 12-27. We checked in and Housekeeping forgot to finish changing the pillow cases, they had smears of mascara and make-up . Among the bandaid on the floor and Candy wrappers in the Tv area. The bathroom was not running right and taking a shower was not going to happened without standing in... More 

Was this review helpful? Yes 1
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Ann M, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We greatly appreciate your feedback on our hotel, although we hoped it was under different circumstances. I am very sorry for the extremely poor visit that you had with us. After reading your comments, I can understand your frustration... More 

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Additional Information about DoubleTree Hotel San Antonio Airport

Address: 37 NE Loop 410 (at McCullough), at McCullough, San Antonio, TX 78216
Phone Number:
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Hotel San Antonio Airport 3.5*
Number of rooms: 291
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Also Known As:
Doubletree San Antonio
San Antonio Doubletree
Hotel Style:
#7 Green Hotel in San Antonio
#96 Business Hotel in San Antonio

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