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All 352 San Antonio hotels

DoubleTree Hotel San Antonio Airport

3.5 of 5 Hotel   |   37 NE Loop 410 (at McCullough), at McCullough, San Antonio, TX 78216
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56%
Ranked #139 of 352 hotels in San Antonio
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed yesterday
Dennis L Arlington, Texas
  • Overview
  • Reviews (453)
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  • Room tips (52)
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453 people have reviewed this hotel

Traveler rating
    128
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129
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
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English first
Contributor
12 reviews 12 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed yesterday NEW

Be very carefully booking here. They have a strict 24 hour cancellation policy regardless of reason. Hilton Honors even spoke to the manager five hours before check in and they refused to work with them. Trying to make the best of it, I checked in and tried to go to my room. When I went to open the door the... More

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Arlington, Texas
Top Contributor
54 reviews 54 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

Enjoyed the decor of this older but lovely DoubleTree property. It had the feel of a resort with the outdoor pool and balcony views over looking the area. The rooms were decent size and basic. The only thing that I didn't like was my room had a entryway from the balcony and when you leave your room you couldn't draw... More

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Columbus, United States
1 review
4 of 5 stars Reviewed yesterday NEW

This place delivers when it comes to Quality and Service. Excellent dining, super great staff, and a pool area that is one of the best. I suggest the "Street Tacos" because they are FRESH, and they are delicious!!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Fort Worth, United States
1 review
2 of 5 stars Reviewed yesterday NEW

We arrived at hotel at 3:30PM and were informed that the room was not available yet. Manager offered us a drink at bar and would come and get us in 15 minutes. We sat in the bar for over an hour, then went back to the check in. They informed us that it was still not ready and gave us... More

Review collected in partnership with DoubleTree by Hilton

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Sydney
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Spent time in other S A hotels, We found the DoubleTree here is comfortable open and close to down all services & sites. Nathan the concierge & driver has been wonderfully helpful, and has made our stay so relaxing with shopping dining tour advice and the thirty minute shuttle to shops and airport makes things so easy. We wish we... More

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Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello HongKongMc, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We appreciate your feedback. I am so happy to read your comments on Nathan. He is a wonderful addition to our team and we are fortunate to have him working with us. We will be sure pass on our gratitude... More

Brownsville, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Upon arrival the man at front desk seemed to have a bit of an attitude until he saw my "HHonors Gold" status in the system. The room was average and hotel could use an upgrade, but what really sold me were the DoubleTree cookies. Would stay here again

Was this review helpful? Yes 2
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello itsmeabel, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We appreciate your feedback. As much as we thank you for the 4 out of 5 stars review, I am disappointed to learn of our team's behavior towards you. As a Hilton Gold member and guest, you shouldn't be treated... More

San antonio
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

I've stayed at the hotel 4-5 times. The shuttle to the airport leaves every 30min and takes only 5-7 min to get to the airport. Nathan was my driver last time and he was wonderfully courteous. He even remembered my husband, who he drove a few weeks prior. The hotel could use a facelift, and the restaurant isn't that great,... More

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello FLTXandBEYOND, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We appreciate your feedback. I am happy to learn of your very nice stay with us and your wonderful comments on Nathan. We are truly fortunate to have him working with us. I am sorry that your experience in our... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

This was our second time at this hotel. The room was not well kept. The bathroom sink was dirty for two days in a row, The trash bin was broken. The glasses to drink water were not washed. However, the drivers were very nice and polite. Especially Hector and Nathaniel Jones. Our biggest commendations to them for their great service,... More

Was this review helpful? Yes 1
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello Rafael H, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We truly appreciate your feedback. After reading your review, it seems as though you had a good stay, but not great one. I am happy to read about Hector and Nathan and their great service delivery to you. We... More

Houston, Texas
1 review
4 of 5 stars Reviewed 4 days ago NEW

Nice Hotel! Clean rooms and bathroom. Although the bathroom was a little small, it was still nice and current and definitely not a deal breaker. We enjoyed our stay and will stay again. No concerns or bad experience to share with other travelers (and I am a stickler about getting what I pay for). I must highlight the AWESOME staff... More

Was this review helpful? Yes
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello K_Pat2014, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We appreciate your feedback. I am so thrilled to read your review about our hotel and our team. Both Amanda and Marissa are great team members who we are fortunate to have working with us. We will be sure to... More

1 review
4 of 5 stars Reviewed 4 days ago NEW

There was some confusion and long waits at check-in time, but the manager put Nathan in charge of smoothing things over and he handled it with the utmost professionalism & hospitality! Genevieve was also a very friendly shuttle van driver. The location is close to a great mall/shopping/restaurant area! But, the hotel itself seems like an older facility in need... More

Was this review helpful? Yes 1
Kym M, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review

Hello KacindaCrump, Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We appreciate your feedback. Overall it looks like you had a pleasant stay with us and we thank you for pointing out Nathan and Genevieve. We are fortunate to have them both working for us and we will be sure... More

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Additional Information about DoubleTree Hotel San Antonio Airport

Address: 37 NE Loop 410 (at McCullough), at McCullough, San Antonio, TX 78216
Phone Number:
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree Hotel San Antonio Airport 3.5*
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Also Known As:
Doubletree San Antonio
San Antonio Doubletree

94 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#11 Green Hotel in San Antonio #32 Best Value Hotel in San Antonio
Hotel Class
Official Description (provided by the hotel)
Welcome to the DoubleTree by Hilton Hotel San Antonio Airport. Located just minutes from San Antonio International Airport (SAT) on Interstate 410, across from the upscale North Star Shopping Mall, our hotel offers close proximity to the downtown area and many major attractions and business centers. Discover many things to do in San Antonio with our 24-hour shuttle service to the airport and nearby businesses. Enjoy spacious accommodations equipped with a range of thoughtful amenities. From flat-screen televisions to signature bedding, the guestrooms were designed with your comfort in mind. Beyond the guest accommodations, the DoubleTree features fantastic facility amenities including a picturesque courtyard with a pool and the onsite restaurant, Cascabel. ... more   less 
Number of rooms
291

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