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Howard Johnson Inn & Suites San Antonio

2.5 of 5
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3817 N Pan Am Expwy, Exit 161/162 off of I-35, San Antonio, TX 78219 (Formerly Quality Inn & Suites)
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Howard Johnson Inn & Suites San Antonio
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Ranked #184 of 352 Hotels in San Antonio
A recent review
4 of 5 stars reviewed 4 days ago
lambo0710 Fort Hood, Texas
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178 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Fort Hood, Texas
Contributor
14 reviews 14 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed 3 nights and 4 days at this hotel and being a "Budget" Brand I was getting my hopes up to much. Judging from the outside it looks a little old and run down but we didn't let that discourage us. We proceeded to check in and found out we could get a standard rate on King Suite due... More 

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Houston, Texas
1 review
2 of 5 stars Reviewed 1 week ago

The only nice think about this hotel is that it has a 2 king suite!!! one bed by window and the other bed by front front door. Awfull!!! breakfast. Non working TV they had my husband plug and unpluging instead them gettn under the table and they said will fix 2mor . well we were checking out by then.not enough... More 

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Coquitlam, Canada
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Was disappointed after booking this hotel after reading some reviews. Not only did they not have the room we booked, we also had to upgrade to a King Suite for an additional $15/night. The room smelled musty and the room door was very difficult to open. Considering it was a suite and had a separate room with a couch and... More 

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SanAntonioHoJo, Guest Relations Manager at Howard Johnson Inn & Suites San Antonio, responded to this review

Dear Valued Guest,We would like to thank you for being our guest. Thank you for the feedback you provided in your review. We do apologize for your stay being anything but excellent. Let me assure you that management has taken the necessary actions to correct the issues you have addressed. Guest satisfaction is our goal so we take every complaint... More 

Mauriceville, Texas
1 review
4 of 5 stars Reviewed 4 weeks ago

The staff was very friendly and helpful! The room was spacious and clean! Only suggestion would be to have someplace to sit in the room besides the bed! Our room had no chair at all.

Review collected in partnership with Howard Johnson

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SanAntonioHoJo, Guest Relations Manager at Howard Johnson Inn & Suites San Antonio, responded to this review

Dear Valued Guest, Thank you for being our Guest at the Howard Johnson Inn and Suites San Antonio. We appreciate the positive feedback you provided regarding your stay. We are absolutely delighted that you enjoyed your stay at our hotel. We look forward to seeing you on your next trip to San Antonio. Thanks again -Tony G.R.M. More 

La Marque, Texas
1 review
2 of 5 stars Reviewed 5 weeks ago

When you think Wyndham/Howard Johnson you think class and top of the line. That is why i book there. When i pulled up to that location, i immediately started trying to book somewhere else. Only reason I stayed was due to the charges of being hotel fees of two locations which i couldn't afford.

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
SanAntonioHoJo, Guest Relations Manager at Howard Johnson Inn & Suites San Antonio, responded to this review

Dear Valued Guest,We would like to thank you for being our guest. Thank you for the feedback you provided in your review. We do apologize for your stay being anything but excellent. Let me assure you that management has taken the necessary actions to correct the issues you have addressed. Guest satisfaction is our goal so we take every complaint... More 

Fort Worth, Texas
1 review
3 of 5 stars Reviewed April 21, 2015

The rooms were clean and it was nice and quiet. But when you book a hotel that says near six flags it should be near six flags not 20 mins away. The area around this hotel was a little run down, and the staff didn't seem to be enjoying there job.

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
SanAntonioHoJo, Guest Relations Manager at Howard Johnson Inn & Suites San Antonio, responded to this review

Dear Valued Guest,We would like to thank you for being our guest. Thank you for the feedback you provided in your review. We do apologize for your stay being anything but excellent. Let me assure you that management has taken the necessary actions to correct the issues you have addressed. Guest satisfaction is our goal so we take every complaint... More 

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