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Howard Johnson Inn & Suites San Antonio

2.5 of 5
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3817 N Pan Am Expwy, Exit 161/162 off of I-35, San Antonio, TX 78219 (Formerly Quality Inn & Suites)
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1 room 1 guest
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Howard Johnson Inn & Suites San Antonio
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188 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Dallas, Texas
1 review
4 of 5 stars Reviewed 6 days ago NEW

Though obviously an older hotel, we enjoyed our two day stay. The room was clean and bug-free, but a bit too heavily deodorized. The free breakfast had cereal, fruit and hot sausages. Tony, the manager, answered my questions a few days after our departure.

Review collected in partnership with Howard Johnson

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San Angelo, Texas
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed July 26, 2015

We stayed 7/25 for $169 2 king bed suite. The hotel is located in a industrial part of San Antonio nothing is close by such as food or necessities. It didn't have a feeling of being a safe part of town. When we arrived I walked into the lobby to see the front clerk eating an ice cream cone and... More 

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Pflugerville, Texas
1 review
2 of 5 stars Reviewed July 7, 2015

Room I reserved stated it had 2 king size beds and a sofa that let out into a bed. The room I stayed in had 2 full size beds. This caused 2 large young men to have to share a full size bed.

Review collected in partnership with Howard Johnson

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SanAntonioHoJo, Guest Relations Manager at Howard Johnson Inn & Suites San Antonio, responded to this review

Dear Valued Guest,We would like to thank you for being our guest. Thank you for the feedback you provided in your review. We do apologize for your stay being anything but excellent. Let me assure you that management has taken the necessary actions to correct the issues you have addressed. Guest satisfaction is our goal so we take every complaint... More 

Acworth, Georgia
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 30, 2015

I DID NOT stay at this hotel! When I went into the lobby, I immediately knew that I wanted to check the room before I stayed. I normally don't ask if the lobby and surrounding seem presentable. I typically travel on a budget, my requirements are that the room is CLEAN and SAFE. I booked this room at the Wyndham... More 

Review collected in partnership with Howard Johnson

Was this review helpful? Yes 1
SanAntonioHoJo, Guest Relations Manager at Howard Johnson Inn & Suites San Antonio, responded to this review

Dear Valued Guest,We would like to thank you for being our guest. Thank you for the feedback you provided in your review. We do apologize for your stay being anything but excellent. Let me assure you that management has taken the necessary actions to correct the issues you have addressed. Guest satisfaction is our goal so we take every complaint... More 

Sansom Park, Texas
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 30, 2015

Really surprised, From the minute we arrived (which was early) the man at the desk did everything he could to make our stay a pleasant one. Desk staff were very friendly & helpful, Cleaning staff did a great job. Hotel was clean and pretty well kept up. Had a nice gym / workout room, Breakfast was awesome every day, You... More 

Was this review helpful? Yes 1
SanAntonioHoJo, Guest Relations Manager at Howard Johnson Inn & Suites San Antonio, responded to this review

Dear Valued Guest,We would like to thank you for being our guest. Thank you for the feedback you provided in your review. We do apologize for your stay being anything but excellent. Let me assure you that management has taken the necessary actions to correct the issues you have addressed. Guest satisfaction is our goal so we take every complaint... More 

1 review
3 of 5 stars Reviewed June 21, 2015

Beds were clean and comfortable. The room is still rundown floor was damp on carpet. Tub shower combo was dirty. Plenty of towels our suite had safe microwave iron fridge and coffee pot .two kingsize beds 129 for one night

Was this review helpful? Yes
SanAntonioHoJo, Guest Relations Manager at Howard Johnson Inn & Suites San Antonio, responded to this review

Dear Valued Guest,We would like to thank you for being our guest. Thank you for the feedback you provided in your review. We do apologize for your stay being anything but excellent. Let me assure you that management has taken the necessary actions to correct the issues you have addressed. Guest satisfaction is our goal so we take every complaint... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 18, 2015 via mobile

I went out on a business trip with a couple people I work with and from the very moment I walked in I was greeted and treated very nice. I don't remember all the employees names but they were all very nice. The one who I do remember is the manager Tony, he was a very cool guy and gave... More 

Was this review helpful? Yes 1
SanAntonioHoJo, Guest Relations Manager at Howard Johnson Inn & Suites San Antonio, responded to this review

Dear Valued Guest,We would like to thank you for being our guest. Thank you for the feedback you provided in your review. We do apologize for your stay being anything but excellent. Let me assure you that management has taken the necessary actions to correct the issues you have addressed. Guest satisfaction is our goal so we take every complaint... More 

Florence, South Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 16, 2015

This is and older facility which has been updated and modernized nicely. It was very clean and the staff very friendly and helpful while exhibiting excellent professionalism . Also the breakfast provided was very good.

Review collected in partnership with Howard Johnson

Was this review helpful? Yes 2
SanAntonioHoJo, Guest Relations Manager at Howard Johnson Inn & Suites San Antonio, responded to this review

Dear Valued Guest,We would like to thank you for being our guest. Thank you for the feedback you provided in your review. We do apologize for your stay being anything but excellent. Let me assure you that management has taken the necessary actions to correct the issues you have addressed. Guest satisfaction is our goal so we take every complaint... More 

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