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Marriott Plaza San Antonio

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555 South Alamo Street, San Antonio, TX 78205
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Marriott Plaza San Antonio
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Marriott Plaza San Antonio
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Marriott Plaza San Antonio
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551 reviews from our community

Traveler rating
    235
    196
    57
    42
    21
See reviews for
112
128
32
187
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

The check in clerk was very professional and friendly. We had a king room with a sofa bed-very spacious! Beautiful balcony overlooking the lovely grounds. Peacocks, wonderful pool, nice lobby. Wonderful staff working smores at the fire pit and donut holes in the lobby (spring break special events). All staff was very friendly. Yummy infused water in the lobby song... More 

Was this review helpful? Yes 1
dianniella s, Front Office Supervisor at Marriott Plaza San Antonio, responded to this review

Rebecca H., Thank you for sharing your experience. We are pleased you enjoyed all of the special events we have for our guests. It is fun sharing those moments with each and every one. Our staff takes pride in exceptional service and we will share your compliments you had with our team. We look forward to seeing you again soon.... More 

Austin, Texas
Top Contributor
178 reviews 178 reviews
12 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 1 week ago

This is our go-to place in San Antonio. The location is ideal because it is within walking distance of Riverwalk attractions but also removed from the sometimes harrowing crowds on the river. It's also within walking distance to the many emerging eateries in Southtown and the King William District. We were able to self-park and never need our truck again... More 

Was this review helpful? Yes
dianniella s, Front at Marriott Plaza San Antonio, responded to this review

Mr. Bohemian81, We are delighted that you enjoyed your stay with us and that you like our renovations since your last return. We are happy you enjoy our cozy location. Our property is six acres of historical inheritance, that the peacocks do take pride in as well. It is truly our pleasure to be able to serve you and I... More 

Phoenix, Arizona
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The Marriott Plaza San Antonio is very convenient to the Convention Center and the River Walk. We stayed four nights and it was an enjoyable experience. The staff is professional and our room was quiet even though we were facing a parking area. The Concierge Club provided a nice breakfast and was open for water, sodas and snacks during the... More 

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Waco, Texas
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

The location of this hotel is great, the grounds are nice, and parking was easy, although INCREDIBLY expensive. The front desk attendant was kind but did not mention my Gold Elite Status. I thought perhaps there just wasn't a Concierge lounge and just happened to stumble upon it. The rooms are spacious but old. My bathroom was filthy! There were... More 

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Maria M, General Manager at Marriott Plaza San Antonio, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback. I sincerely apologize for any inconvenience you may have experienced during your stay. I have met with our Front Office Management team and gone over your review. We do our best to honor each and every request when we are able. However, I apologize if we did... More 

Grapevine, Texas
Contributor
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here over spring break and had a wonderful experience. The property is gorgeous, and the rooms are clean and updated. One of the most amazing things is that there are are 2 peacocks that live on the property--so pretty and fun for the kids to see. The buffet breakfast is delicious with many different choices. The only negative... More 

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prestpm
Contributor
17 reviews 17 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Currently on a road trip across Texas, Louisiana, Mississippi, and Alabama with friends. We've stayed in Marriott's all the way ... but this place has been the best by far. Love the hotel vibe, extremely helpful staff, comfy beds and beautiful grounds (hope the peacock chicks hatch). Couldn't recommend this place highly enough!! Great end to our trip.

Was this review helpful? Yes
Franklin, Wisconsin
1 review
5 of 5 stars Reviewed 2 weeks ago

Just returned from a 5 night stay in San Antonio. Couldn't have asked for a better place to stay. We had a 6th floor room facing the courtyard. It was clean and comfortable and the view was great. But what made our stay was the staff. Thursten was so helpful with suggestions and places to eat and Dawn had our... More 

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dianniella s, Front Office Supervisor at Marriott Plaza San Antonio, responded to this review

Nancy B., Thank you for your feedback and we are so excited that you enjoyed your stay with us. Although the power outage was something beyond our control, we are very thankful that everyone responded immediately. We could not be happier to know that our staff gave exceptional service and will share your review with the associates you mentioned. It... More 

Palestine, Texas
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed one evening at this hotel and had a nice time. Really beautiful grounds. As a frequent Marriott guest, I asked for a room with a view. We got the taxi stand/parking lot view - and it was directly across from the elevator. Was rather irritating. Be very specific with the front desk. For a single night was bearable. Beds... More 

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sara514
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here for three nights and was a bit disappointed with this Marriott property. The ceiling around the air conditioning vent was water damaged and moldy. The first floor rooms have a "dungeon-y" feel to them as they are quite dark despite the garden view balcony doors. One of the lights in my bathroom was burnt out after the... More 

Was this review helpful? Yes 1
Rory P, General Manager at Marriott Plaza San Antonio, responded to this review

Dear Sara, Thank you so much for sharing your feedback regarding your recent stay. I am so sorry that you did not have a great experience, as that is not the norm for our hotel. We absolutely want each guest to have an amazing and wonderful stay when visiting. I have discussed this review with our Director of Housekeeping and... More 

Chicago, United States
Contributor
20 reviews 20 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is very comfortable and welcoming! I attended a conference here and we were not piled on top of one another - - more than enough space. The conference center well laid out and easy to navigate. The staff LaToya(front Desk), Mary, Ignacio & Norma(wait staff), Virginia(housekeeping) were key to my comfort and feeling welcomed. The room was spacious,... More 

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dianniella s, Front Office Supervisor at Marriott Plaza San Antonio, responded to this review

Dear Nannette, Thank you so much for sharing your experience, we are delighted and honored to be a host of the conference you attended. We will be sure to share your compliments to those mentioned, as well as the rest of our team. We are at your service, and we hope to see you again soon. More 

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