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Marriott Plaza San Antonio Hotel

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Marriott Plaza San Antonio

3.5 of 5
555 South Alamo Street, San Antonio, TX 78205
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Marriott Plaza San Antonio
108 traveler photos
Ranked #35 of 343 hotels in San Antonio
4.0 of 5 stars 387 Reviews
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387 reviews from our community

Traveler rating
    152
    141
    44
    35
    15
See reviews for
Families
83
 
Couples
96
 
Solo
27
 
Business
126
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Washington DC, District of Columbia
Senior Contributor
49 reviews 49 reviews
19 hotel reviews
Reviews in 30 cities Reviews in 30 cities
18 helpful votes 18 helpful votes
“Poor Customer Service”
2 of 5 stars Reviewed June 9, 2013

The service here did our experience in. I had a package sent overnight to me at the hotel which arrived and was signed for but took the front desk two days to locate, meaning a wasted $90. This was likely connected to the hassle at check-in where they could not find my reservation, which had been made for me by... More

Was this review helpful? Yes
See 3 more reviews by Mamitxoh for San Antonio
Maria M, General Manager at Marriott Plaza San Antonio, responded to this review
June 15, 2013

Dear Mamitxoh, First and foremost I wanted to apologize for your arrival experience. As you can see by the other Trip Advisor reviews this is not the norm. I was shocked with I read your feedback. I want every guest to have a positive experience and I am so sorry we disappointed you in anyway. However, through Trip Advisor I... More

Dallas, Texas
1 review
“Fantastic hotel - great location”
5 of 5 stars Reviewed June 8, 2013

We usually stay at the other two full service Marriotts on the river walk when we go to San Antonio but decided this trip to stay at the Marriott Plaza. This hotel is fantastic, the location is perfect, the staff are amazing and the General Manager Maria Martinez was the nicest person, she helped us with all our needs. In... More

Was this review helpful? Yes 1
Maria M, General Manager at Marriott Plaza San Antonio, responded to this review
June 15, 2013

Dear James W., Thank you for taking the time to share your experience regarding your recent stay with us. I am thrilled you had a wonderful stay! I love hearing that you think this is the best hotel. It is such a unique property with all our historical buildings, lush grounds that cover 6.5 acres downtown; and it is close... More

Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Great location - fantastic service”
4 of 5 stars Reviewed June 7, 2013

We stayed two nights at the Marriott Plaza over the Memorial Day weekend. We're frequent visitors to San Antonio (our favorite Texas get-away city) and have stayed in nearly every reputable property in town, from B&B to resort hotel. To date, the Marriott Plaza has been our favorite. Pros: * The hotel has a great location. It's a 5 minute... More

Was this review helpful? Yes 1
See 5 more reviews by Shannah H for San Antonio
Maria M, General Manager at Marriott Plaza San Antonio, responded to this review
June 15, 2013

Dear HereAndEverywhere, Thank you so much for taking the time to share your experience about your recent stay over Memorial Day. I am so delighted to hear that so so far the Marriott Plaza San Antonio is your favorite! I am glad to hear that you enjoyed the beautiful grounds with our peacocks, rocking chairs and landscaping. It nice to... More

San Antonio, Texas
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Beautiful grounds, service could use an update”
4 of 5 stars Reviewed June 6, 2013

This is a beautiful hotel with a very San Antonio feel to it- luscious grounds, nice pool & many peacocks roaming the property! My biggest complaint would be the lack of any outside service by the pool (although we were told they were going to start after Memorial Day...)

Was this review helpful? Yes 1
See 6 more reviews by Midnighttoker for San Antonio
Maria M, General Manager at Marriott Plaza San Antonio, responded to this review
June 15, 2013

Dear Midnighttoker, Thank you for your review regarding your recent stay with us. I sincerely apologize about the pool bar not being open. Due to the flooding that occurred throughout San Antonio that earlier that week, we had several associates that had severe damage to their homes and could not make it in for several days dealing with those. I... More

Chicago, Illinois
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Beautiful hotel and wonderful staff”
5 of 5 stars Reviewed June 6, 2013

Although this is an older hotel the grounds and property were clean and well kept. The location is very convenient, right around the corner from La Vallita and Riverwalk and easy access South to King Williams neighborhood as well. The hotel was completely booked with wedding guests and folks going to George Strait concert but service never suffered. Concierge lounge... More

Was this review helpful? Yes 1
Maria M, General Manager at Marriott Plaza San Antonio, responded to this review
June 16, 2013

Dear BlazerGB, Thank you for your taking the time to share your 5 Star Review! I am so pleased you had a wonderful stay. The peacocks are fascinating and make it a unique experience while you stay with us. We have a great location; close to La Villita, King Williams District and the Riverwalk. Sitting on 6.5 acres it makes... More

Fort Worth, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Nice hotel for the $”
4 of 5 stars Reviewed June 5, 2013

For the value, it was a nice hotel and location. My kids loved the heated pool and the resort feel of it. The peacocks were beautiful. It was located close enough to the Riverwalk to walk, eat, and shop. Starbucks was available in the lobby each morning. I had two issues during my 3 night stay that were quickly handled... More

Was this review helpful? Yes
See 2 more reviews by Kim H for San Antonio
Maria M, General Manager at Marriott Plaza San Antonio, responded to this review
June 15, 2013

Dear Kim H., Thank you for your review on your most recent stay. I am happy to read you had a great stay with your family and your children loved the peacocks and the pool. The peacock is always a big hit and he loves to show off for our guests, making it awesome for children. Being in downtown, we... More

Kettering
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“JUST FINE”
3 of 5 stars Reviewed June 4, 2013

We checked in, the room had 2 doubles which wasnt ideal, we had ordered a king bed - they were fully booked due to a concert - I think they could have tried to get us a room with just one bed if she had really wanted to. The room was big with a balcony where you could see the... More

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See 3 more reviews by Peter R for San Antonio
Maria M, General Manager at Marriott Plaza San Antonio, responded to this review
June 11, 2013

Dear Peter R., Thank you for taking the time to share your review of your recent stay with us. I apologize for any inconvenience with the room type. The room type for the wedding was a general room block which could be either doubles or kings. We always try to accommodate whenever possible if we have it available. It was... More

Keller
1 review
“Best HOTEL in San Antonio”
5 of 5 stars Reviewed June 3, 2013

We had a cheerleading event in San Antonio and the Marriott Plaza went over and beyond to make our stay FABULOUS~!!!!! We were greeted immediately upon arrival. The friendliest staff in San Antonio. The Peacocks on the grounds were extremely beautiful. Great photo ops with the entire family~!!!!!! Accommodations were Wonderful~!!! Gorgeous Lobby~!!! Beautiful, clean and fresh guest rooms~!!! Many... More

Was this review helpful? Yes
Maria M, General Manager at Marriott Plaza San Antonio, responded to this review
June 11, 2013

Dear Laurie R., Thank you for taking the time to share your experience during your cheer event. It was such a pleasure to be of service to all the families that came during the event. I am so pleased you had a wonderful time and enjoyed everything from the rooms, the service provided by our team, relaxing at the pool... More

Sioux Falls, South Dakota
1 review
“Fabulous Gem”
5 of 5 stars Reviewed May 30, 2013

I absolutely love this hotel. This is my 3rd time staying here, and finally felt like I should let the world know how great this place is. The genuine care from the staff, the cleanliness of the rooms, the location of the hotel, the scenery of the courtyard is all above par. A few employees I would like to mention,... More

Was this review helpful? Yes
Maria M, General Manager at Marriott Plaza San Antonio, responded to this review
June 11, 2013

Dear cinemafamily, Thank you so much for your wonderful review and your accolades for our team. We have so many wonderful team members. Pedro, in valet is always ready and willing to go above and beyond. His passion for the city of San Antonio shines through when you meet him. Bethany and Elizabeth always want to go above and beyond... More

Raleigh, North Carolina
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Nice hotel”
4 of 5 stars Reviewed May 28, 2013

We enjoyed our Memorial weekend stay there. The beds are comfy. The rooms are clean. Room service didn't give enough towels and bath cloths, so we had to request more, which were promptly brought to us. The pool is heated. There are peacoks in the courtyard, which add a nice touch. my kiddos were certainly enjoying them. The hotel has... More

Was this review helpful? Yes
See 6 more reviews by teachermom1980 for San Antonio
Maria M, General Manager at Marriott Plaza San Antonio, responded to this review
June 3, 2013

Dear teachermom1980, Thank you for taking the time to share your experience. I am glad you enjoyed your experience overall, however I see there were some opportunities during your stay as well. I sincerely apologize to disappoint you in any way. I sincerely appreciate all feedback and thank you so much for letting me know so that I may take... More

 
 
Marriott Plaza San Antonio
Marriott Plaza San Antonio
4.0 of 5 stars 387 reviews
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Hotel Summarization (Beta)

What travelers say

  • “Very nice” (13)
  • “River walk” (5)
  • “Parking lot” (5)
  • “Hemisfair Park” (3)
  • “Next morning” (3)

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Additional Information about Marriott Plaza San Antonio

Address: 555 South Alamo Street, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Business Center Fitness Center Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotels in San Antonio
#19 Romantic Hotels in San Antonio
#30 Family Hotels in San Antonio
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Also Known As:
Marriott Plaza San Antonio Hotel San Antonio
Marriott Plaza San Antonio Hotel
Marriott San Antonio
San Antonio Marriott

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555 South Alamo Street
San Antonio, TX 78205
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