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Marriott Plaza San Antonio

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555 South Alamo Street, San Antonio, TX 78205
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1 room 1 guest
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Marriott Plaza San Antonio
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600 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas
Level Contributor
92 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

If you are travelling to San Antonio this HAS to be the hotel you stay at. It is not in the middle of all the tourist attractions but a short walk to them. The hotel sits in a great wooded area on a huge corner lot. Every room has a balcony with a great view. Pool looks amazing (I did... More 

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Dallas, Texas
Level Contributor
9 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

I really wanted to give this hotel four stars in some areas but other areas it just wasn't up to that rating. Our room was clean and very comfortable. We booked a garden view room and technically it was but a large tree blocked 75% of our view. Great for privacy but the point was to see the gardens. The... More 

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Nikki G, Front Office Manager at Marriott Plaza San Antonio, responded to this review

Dear Barbara J, Thank you for taking the time to report your stay at the Marriott Plaza on Tripadvisor. I apologize for the room you recieved during check in. That large tree is actually a bush, yes a bush and was in the guinness book of world records, it was very small at one point until it grew into that.... More 

Maryland
Level Contributor
40 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I must start by saying that I have never experienced staff as helpful as those here at the Marriott Plaza San Antonio. Each staff member we encountered during our four day visit was pleasant and helpful. There are a few stand out employees that must be acknowledged. At check in, LaToya was fast, efficient and so friendly. We told her... More 

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Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked two rooms through priceline. The hotel has a beautiful lobby and bar area. Rooms were clean but there was a stain on one of the comforters. Staff was very friendly and eager to assist us. Hallways and elevators were hot and musty. Hotel is located in the Riverwalk area not close to the Riverwalk. So be prepared to... More 

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Nikki G, Front Office Manager at Marriott Plaza San Antonio, responded to this review

Dear TexasDiva01, Thank you for taking the time to share your experience at the Marriott Plaza. Thank you for the kind words about the staff. I apologize for the issue with your room. I have shared your feedback wit housekeeping deparment to look into this matter. Again I apologize for inconvience you faced during your stay. While I can not... More 

Midland, Texas
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 1 week ago

My husband and I went here for a little get-away on a budget! Our budget quickly got rained on as soon as we arrived to find $30 plus tax valet parking per night! This is NOT on the riverwalk therefore I found the valet very expensive! We walk in and the hotel seems nice but then we get in our... More 

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Nikki G, Front Office Manager at Marriott Plaza San Antonio, responded to this review

Dear Paige C, Thank you for taking the time to report your at the Marriott Plaza. I apologize for the condition of your room. I have shared this with our Director of Housekeeping and Director of Engineering to look into this issue and resolve it right away. I am delighted to hear we were able to move you to a... More 

Sachse, Texas
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is a little further down near the riverwalk and few blocks from the Alamo. But what a beautiful hotel. The staff is so friendly!! Including the vallet (which is the only way to park) but the guys are so nice if you need anything at all from your car. The lobby is timeless. The room was beautiful.... we... More 

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Maria M, General Manager at Marriott Plaza San Antonio, responded to this review

Dear Noreen, Thank you so much for taking the time to share your recent experience. We are delighted that you had a wonderful stay and the service you encountered met your expectations and that our team was always helpful and friendly. We strive to make every guests stay with us memorable. We have such a beautiful and unique property. I... More 

Marion, Ohio
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Everyone at the hotel was very friendly, the rooms were clean and it was just a short walk to Riverwalk and The Alamo. They had a Peacock in the courtyard that our daughter was in awe of. The only issues we had was that they only had valet parking, which was $30 a day. They also didn't have any luggage... More 

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McAllen, Texas
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was a pleasant surprise. Wasn't sure what to expect. It turned out to be a good one though. Wanted to stay at the JW Marriott Hill Country, but it was sold out. Decided to give this location a try. The hotel is not on the Riverwalk, BUT it is close enough to definitely be considered walking distance. The... More 

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Medina, Ohio
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 weeks ago

From the moment we arrived at the Marriott Plaza in San Antonio, the staff was welcoming. Every employee from housekeeping to the valet attendants were friendly, kind and helpful. The housekeeping staff stayed busy making sure we had fresh towels and soaps every single day. This was our best experience at a Marriott hotel!!! I highly recommend that you allow... More 

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The Woodlands, Texas
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed 2 weeks ago

For us old timers of going here u now only have the option to valet park in lot across street. Total bummer we used to enjoy self park with in and out all u want all u want. We left and went to marriott river walk. If we were gonna pay for valet. we will b on river. Bye bye.

Was this review helpful? Yes
Nikki G, Front Office Manager at Marriott Plaza San Antonio, responded to this review

Dear Navysafe, Thank you for taking the time to share your experience withTripadvisor. We now offer valet only to better service our guest, and it does include in and out access as much as you want. While I understand this can be frustraining however, it allows us to provide the best service to our guest and what Marriott is known... More 

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