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Marriott Plaza San Antonio

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555 South Alamo Street, San Antonio, TX 78205
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Marriott Plaza San Antonio
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558 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Schertz, Texas, Usa
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Well we decided to stay here once again dispite of last years during this timeframe when they had ATT issues with keys, parking, Internet Issues, etc. It was a nightmare for the hotel and especially for the guest too. We love this particular location during Fiesta Time and our clients that we put up here love it too. The only... More 

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Jacksonville, Florida
Top Contributor
62 reviews 62 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel was picked because of the proximity to where we needed to do business. I'm so glad we stayed here, everyone is friendly, the hot tub is huge, and you can't beat the ambience. The peacock in their court yard is an added bonus that does shows all the time.

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Denton, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

My daughter had a Cheer competition Easter weekend. The hotel staff was fast and friendly. They went above and beyond to make sure our stay was fun and relaxing. Great room service and the breakfast provided was amazing. Hotel is walking distance from all the attractions. Will definitely stay here again.

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Rochester, NY
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I spent 2 nights in a ground floor "garden view" room. It was nice to have a sliding glass door with a small patio to sit on looking at the garden/pool area. There is a peacock wandering around and a nice gazebo. Unfortunately there is fair amount of traffic noise and they were renovating a room across the way from... More 

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Hamilton, Ontario
Contributor
20 reviews 20 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I found this hotel to be a conveniently close waking distance to the Alamo, River Walk and other area attractions but just far enough away from the action to be nice and quiet. I was greeted promptly at check in. As I arrived earlier than the posted check in time I did have to wait for my room but they... More 

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Round Rock, Texas
Top Contributor
51 reviews 51 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We usually stay at the Marriott on the Riverwalk however, since the Big League Weekend teams were staying at this Marriott (and we have connections with the team management) we decided to stay here. It was adequate. Not deluxe but satisfactory. The mattress was older, the decor needs updating, the bathroom ceiling had brown "steam stains" on it, there was... More 

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Maria M, General Manager at Marriott Plaza San Antonio, responded to this review

Dear Valued Guest, Thank you for sharing your feedback about your recent stay with us. I have shared your comments with our Engineering and Housekeeping Director's to address with their teams immediately. This is not the norm at our hotel and we were all very concerned when reading your comments. Thank you for letting us know. I am happy to... More 

Houston, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The check in clerk was very professional and friendly. We had a king room with a sofa bed-very spacious! Beautiful balcony overlooking the lovely grounds. Peacocks, wonderful pool, nice lobby. Wonderful staff working smores at the fire pit and donut holes in the lobby (spring break special events). All staff was very friendly. Yummy infused water in the lobby song... More 

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dianniella s, Front Office Supervisor at Marriott Plaza San Antonio, responded to this review

Rebecca H., Thank you for sharing your experience. We are pleased you enjoyed all of the special events we have for our guests. It is fun sharing those moments with each and every one. Our staff takes pride in exceptional service and we will share your compliments you had with our team. We look forward to seeing you again soon.... More 

Austin, Texas
Top Contributor
178 reviews 178 reviews
12 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed March 21, 2015

This is our go-to place in San Antonio. The location is ideal because it is within walking distance of Riverwalk attractions but also removed from the sometimes harrowing crowds on the river. It's also within walking distance to the many emerging eateries in Southtown and the King William District. We were able to self-park and never need our truck again... More 

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dianniella s, Front at Marriott Plaza San Antonio, responded to this review

Mr. Bohemian81, We are delighted that you enjoyed your stay with us and that you like our renovations since your last return. We are happy you enjoy our cozy location. Our property is six acres of historical inheritance, that the peacocks do take pride in as well. It is truly our pleasure to be able to serve you and I... More 

Phoenix, Arizona
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 20, 2015

The Marriott Plaza San Antonio is very convenient to the Convention Center and the River Walk. We stayed four nights and it was an enjoyable experience. The staff is professional and our room was quiet even though we were facing a parking area. The Concierge Club provided a nice breakfast and was open for water, sodas and snacks during the... More 

Was this review helpful? Yes 1
dianniella s, Front Office Supervisor at Marriott Plaza San Antonio, responded to this review

Dear RobPHX, Thank you so much for your feedback, we are delighted you enjoyed your stay with us. We are glad you enjoyed the location, that is an easy access all the famous San Antonio attractions. Although it rained, a cab stand is very convenient and an accessory we are glad to provide. We will share your positive comments with... More 

Waco, Texas
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 19, 2015

The location of this hotel is great, the grounds are nice, and parking was easy, although INCREDIBLY expensive. The front desk attendant was kind but did not mention my Gold Elite Status. I thought perhaps there just wasn't a Concierge lounge and just happened to stumble upon it. The rooms are spacious but old. My bathroom was filthy! There were... More 

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Maria M, General Manager at Marriott Plaza San Antonio, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback. I sincerely apologize for any inconvenience you may have experienced during your stay. I have met with our Front Office Management team and gone over your review. We do our best to honor each and every request when we are able. However, I apologize if we did... More 

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