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Marriott Plaza San Antonio

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555 South Alamo Street, San Antonio, TX 78205
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Marriott Plaza San Antonio
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589 Reviews from our TripAdvisor Community

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Traveler rating
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    211
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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jackson, new jersey
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the hotel on the 4th floor facing the parking lot the week of 7/19. The lobby and bar area are very nice, outdoor decor. The rooms are typical hotel rooms with balconies and tables and chairs but since it was 99 each day I didn't use it. AC worked great. No problems with the room and good... More 

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Dallas, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We arrived on Thursday for a major convention that began just before the 4th of July holiday. First of all, all parking is valet parking. So, take it or leave it. Well, in a place like San Antonio where parking is a premium everywhere, what options do you have? You take it - even though the parking lot next to... More 

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Maria M, General Manager at Marriott Plaza San Antonio, responded to this review

Dear tanton, Thank you for taking the time to complete the review on Trip Advisor in regards to your recent stay at the Marriott Plaza San Antonio. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any issues... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Superb service! Everyone was so friendly and very accommodating. Our room was nice and comfortable. The courtyard was inviting. The food was good too!! Within waking distance to Riverwalk. Kids enjoyed pool and having smores outside at night while we had a drink at the bar. We will most definitely stay here again!!!

Was this review helpful? Yes 1
Dallas, Texas
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff is very professional and always eager to assist. The hotel is in the downtown area, but it feels like a resort. There are tropical plants and trees throughout the grounds and in the hotel. The room is very large and has an open patio with privacy screening. Water pressure is great in the bathroom and the provided hygiene... More 

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Redlands, California
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a fantastic stay at this location. The hotel is walking distance to pretty much everything in downtown San Antonio. It is pretty much across the street from the convention center and a two block walk to the RiverWalk. The rooms were nice, and our room had a balcony that faced the city center. The gardens are nice and... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel gives you the perfect combination of traditional Texas & contemporary feeling. The staff was unbelievable, from the day I was going to check in I received an email from the GM Maria. Upon arrival the service was great! The restaurant has an amazing chef. We tried the tilapia tacos and Chipotle chicken, both items were amazing. We were... More 

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Amsterdam, The Netherlands
Level Contributor
40 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed in this Marriott because all the hotels at the Riverwalk where fully booked. It is a couple of minutes walk from the convention center and the river walk so the location is perfect. We checked in late after a long trans Atlantic flight so sleep came easy. In the early morning I woke up because off a lot... More 

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Maria M, General Manager at Marriott Plaza San Antonio, responded to this review

Dear Bocaj47, Thank you for taking the time to share your experience. I am so sorry to hear that you encountered some issues during your stay. I have shared this feedback with our Director of Engineering so that he may look into the issue you described. We never want our guests to be unhappy or have something go wrong. When... More 

Level Contributor
72 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is a friendly hotel. The staff are very friendly and helpful. It's a cheaper option as its not right on the Riverwalk but it's only 5-10 minutes walk and very easy to get to the Riverwalk. The rooms are clean but nothing fancy by Marriott standards. Breakfast is ok. Elite Rewards members lounge does not open on Saturdays but... More 

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Maria M, General Manager at Marriott Plaza San Antonio, responded to this review

Thank you so much for taking the time to share your recent experience during your stay in San Antonio. I am so pleased that overall you had a wonderful stay and the service you encountered was wonderful. Thank you for your additional feedback and suggestions. I will be sure that this is communicated. We value all suggestion so that we... More 

New York City, New York
Level Contributor
40 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I would love to give the San Antonio Plaza a 4 or a 5 star review, but it's an erratic child with a lot of potential and some bad behavior. What's good: a very unique design with a courtyard, beautiful landscaping and a warm decor. The staff, as usual, were top Marriott quality. The concierge lounge is well-stocked and inviting.... More 

Was this review helpful? Yes
Maria M, General Manager at Marriott Plaza San Antonio, responded to this review

Dear Valued Guest, Thank you so much for taking the time to share your feedback and experience while visiting San Antonio. I apologize for the issues that you mentioned and have communicated with the proper leadership your feedback. I apologize for any inconvenience with the parking. Being downtown there is very limited parking, which is why all hotels and most... More 

Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 28, 2015

Enjoyed the peacocks, pool, most staff were friendly and helpful. Pool was nice. Grounds kept up nicely. Our sink and tub in the room wouldn't drain. Also they really need to do something about the Mosquitos. They were really bad even inside the hotel.

Was this review helpful? Yes
Maria M, General Manager at Marriott Plaza San Antonio, responded to this review

Dear RheaHead, Thank you so much for sharing your feedback on your recent stay. I sincerely apologize for any issues you experienced with your tub. If you could contact the hotel so we can gather further information to ensure this has been corrected. I apologize about the mosquito's as well. With the higher then normal precipitation levels in San Antonio.... More 

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