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Marriott San Antonio Riverwalk

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889 East Riverwalk, San Antonio, TX 78205
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Marriott San Antonio Riverwalk
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Marriott San Antonio Riverwalk
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692 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fairmont, West Virginia
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

place .Enjoyed the hotel and food.I found the service and hospitality excellent.The Riverwalk has some wonderful shops and restaurants for you to enjoy .Go on the boat ride for an enjoyable view of the area.

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Milw., WI
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Spent a few days last week at a conference here. The room was updated, contemporary, and very comfortable. The king size bed was great to sleep in and there was an array of assorted pillows to choose from. From the meeting rooms that we used to the banquet facility, everything was very good including the food and cocktails. We found... More 

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Denver, Colorado
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

My room was on the river side 7th floor. Across the street all night long they were doing construction! Endless construction for the last 3 nights. I called downstairs and they said that they couldn't move me and that the construction was part of the growth of the city. Just be careful of this Marriott. There are others very close.

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Mark V, Guest Relations Manager at Marriott San Antonio Riverwalk, responded to this review

Dear Markeparker, Thanks for letting me know about your experience. I’m sorry your stay with us wasn’t as relaxing as you hoped. While we are lucky to be in a growing and thriving city, that growth translates to more construction throughout the city at times. We apologize for inconvenience this caused. We realize your choices are many when selecting accommodations... More 

Deerfield Beach, Florida
Top Contributor
82 reviews 82 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Internet is slow, 2 MBS which is horrible, some TV channels did not work for all three days (they were working on it) and when asked to move away from the elevator the answer for 3 days was no.....Some status with Marriott right?

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Honolulu, Hawaii
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Rooms are decent, but as a platinum member I was disappointed that I booked a king two months in advance and still got stuck with a twin, what's the point of booking in advance? The hotel staff does not seem to communicate well with each other. Not impressed and would not go back. The only plus is the location.

Was this review helpful? Yes 1
Mark V, Guest Relations Manager at Marriott San Antonio Riverwalk, responded to this review

Dear markcruson, Thank you for posting your review. Our sincere apologies for the service you received. We do our very best to honor all guests requests, but sometimes despite our best efforts, we fail. Your loyalty to Marriott is very important to us and we appreciate it, so it is disheartening to know we did not do a better job... More 

London, United Kingdom
Contributor
17 reviews 17 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Room offering is standard Marriott fare so good and very clean. Great location for tourist stuff. Let down by expensive valet only parking and ongoing building work although the noise did finish by 5pm as promised. I was glad we got a great deal on priceline.com as they charge extra for everything, even the bottle of water in the bathroom.

Was this review helpful? Yes 2
Mark V, Guest Relations Manager at Marriott San Antonio Riverwalk, responded to this review

Dear lmtighe, Thanks for sharing your sentiments of your recent visit. We are presently undergoing a renovation of all the guest rooms, however, it is winding down to the last few rooms. We appreciate your patience through it all and hope you can return once fully completed. We have recently implemented a valet-only parking for the convenience of our guests... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

In the interest of full disclosure, I should mention that I booked this room through Orbitz. Someone at my company had set a policy that we use Orbitz, but because of my disastrous experiences at multiple hotels this year I lobbied and repealed that policy. I landed at George Bush International Airport in Houston, which is nearly three hours away... More 

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Mark V, Public Relations Manager at Marriott San Antonio Riverwalk, responded to this review

Dear sharknado523, Thanks for taking the time to post your review. We recently moved to all valet parking at our hotel for the convenience of our guests; we're sorry for the frustration the misunderstanding caused. And then to find out your reservation, for whatever reason, was not what you thought. I’m glad we were eventually able to check you in... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

My mom was visiting Texas, so she and I decided to visit San Antonio for the weekend. We had a wonderful room with a river walk view. The staff was very friendly, the accommodations were clean and comfortable, and the self-parking was convenient. We really enjoyed our stay at the hotel and would stay there again.

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Mark V, Guest Relations Manager at Marriott San Antonio Riverwalk, responded to this review

Dear Dee B, You brought your Mom to the right place to experience Texas. Thanks for your great post. I’m pleased to know you and your Mom had such a wonderful time, from the friendly staff, the clean accommodations to the ease of parking. We appreciate you letting us serve as your host, hopefully the first of many to come.... More 

Toronto, ON
Top Contributor
84 reviews 84 reviews
31 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 3 weeks ago

But with great staff and I found the location good for walking around. There was some construction noise which started earlier than the allowed time, not related to the hotel, but woke me up. Although my room was newly renovated, I did see some "rough edges". Bed was comfy but pillows were unsupportive. Had some trouble logging in to the... More 

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Austin, Texas
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

If you are in San Antonio for a convention, this is a good location. Other than that, there are better hotels on the River walk to stay at. The price was reasonable, but valet parking to way overpriced. Paying $37 plus tax is too much.

Was this review helpful? Yes 1
Mark V, Guest Relations Manager at Marriott San Antonio Riverwalk, responded to this review

Dear Ron H, Thanks for your honest assessment of your recent stay. We realize you have many choices when selecting accommodations on the River Walk, but we remain committed to providing you excellent service if you choose to stay with us again. And, while our parking rates may sound expensive, our research shows we are priced fairly with other downtown... More 

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