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Hyatt Regency San Antonio

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123 Losoya Street, San Antonio, TX 78205
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Hyatt Regency San Antonio
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Hyatt Regency San Antonio
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1,426 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Stayed here for 4 nights - this was the hotel i was most looking forward to staying in on our Texas road trip. We had booked a riverview room, but upon arrival were told there weren't any available and we would get a standard room. After much argument the staff decided there was actually a riverview room available and sent... More 

Was this review helpful? Yes
Tania T, Director of Sales at Hyatt Regency San Antonio, responded to this review

Please accept my sincere apologies for the inconveniences that you experienced This is not the standard of service either of us expect and especially to you as our valued guest. Please know your comments have been shared for us all to learn and grow. More 

Chicago
Top Contributor
62 reviews 62 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Our room overlooked (but did not cast a shadow upon!) the Alamo. It was the perfect location for EVERYTHING. Hyatt staff is friendly and accommodating, lobby is breathtaking. I though they needed to update the bathroom and the rooms a tad, but I would definitely recommend this hotel based on the location alone.

Review collected in partnership with Hyatt Hotels

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Tania T, Director of Sales at Hyatt Regency San Antonio, responded to this review

Thank you for your review. We have just updated our guestrooms and will begin our bathrooms this year, we are very excited for the change and hope you come back to see the difference! More 

Wytheville, Virginia
Senior Contributor
27 reviews 27 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here for 7 nights recently. The hotel is so convenient to many attractions, easy walk to most River Walk attractions. Nice lobby and easy access rooms. Clean, quiet, well maintained. Only complaint is that it is noisy. The air circulation system needs revamping, it was loud in the room. Also exterior noise is obnoxious. Fun rooftop pool and deck,... More 

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Tania T, Director of Sales at Hyatt Regency San Antonio, responded to this review

Thank you for spending so much time with us and enjoying all that the River Walk has to offer. We have contacted our Engineering department to address your comment in regards to the air system and appreciate your feedback. Come see us again the next time you are in San Antonio! More 

Cincinnati, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Overall good. Clean and updated room. Bar service OK. Location great. Breakfast WONDERFUL. Wifi was reliable. Fitness center and pool was a great place for morning workouts and leisure during the down time. Only a $20-25 ride from the airport.

Review collected in partnership with Hyatt Hotels

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Tania T, Director of Sales at Hyatt Regency San Antonio, responded to this review

We appreciate your comments about our Hotel. Our culinary team is exceptional and we have shared your comments with them. We hope to see you again at a future conference or personal vacation! More 

Apex, North Carolina
Contributor
19 reviews 19 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here during a conference. The location was great, on the riverwalk and the hotel was comfortable and quiet. The facilities were modern and good. Meals were provided by the hotel, both breakfast and lunch on Monday and Tuesday and were quite good.

Review collected in partnership with Hyatt Hotels

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Tania T, Director of Sales at Hyatt Regency San Antonio, responded to this review

We appreciate your comments and happy to see that we made your business travel a memorable experience! More 

Shreveport, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Very good location for visiting the Riverwalk area. Breakfast was delicious with outstanding service. Room furnishings were dusty and the bathroom could use a new showerhead. All in all a good place to park your car and walk if you are just visiting the Riverwalk area.

Review collected in partnership with Hyatt Hotels

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Tania T, Director of Sales at Hyatt Regency San Antonio, responded to this review

Thank you for your review Debra, our culinary team is amazing, and we need to be careful to not eat too much! Our bathrooms are being renovated this year, and we would love for you to stay with us again to see the difference. More 

Linz, Austria
1 review
4 of 5 stars Reviewed 6 days ago NEW

Hyatt San Antonio Riverwalk is directly at the scenic riverwalk (direct access). Generally a nice facility. Very good breakfast buffet, convenient rooms. Make sure you get a room pointing outwards. Rooms facing the patio are without daylight.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Tania T, Director of Sales at Hyatt Regency San Antonio, responded to this review

Thank you for your feedback and it has been shared with our staff. It is good to hear that you enjoyed your experience with us and we were able to make your meeting memorable in San Antonio! More 

Hamburg, Germany
1 review
3 of 5 stars Reviewed 6 days ago NEW

The hotel is generally good, but the breakfast needs to be better; cheese, cold cutlets, diverse marmalade, slices of bread and a bigger variety of fruits are a must. Bring ear plugs with you, if a fan of the air conditioning would wake you up. Room, bed and bathroom are nice!

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Tania T, Director of Sales at Hyatt Regency San Antonio, responded to this review

Thank you for your review of your recent stay at our property. We are glad to hear that you chose to spend your time at the River Walk with us, however we are disappointed to hear of your negative experiences while at our hotel. We will address your suggestions with our culinary team and engineering team, and appreciate you offering... More 

Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago

The hotel is right next to the Alamo and Riverwalk, many other restaurants and shops nearby. Room are clean and comfortable, staff are friendly (except one vault parking staff) and overnight parking here is not cheap compare to other hotel in downtown san antionio.

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Tania T, Director of Sales at Hyatt Regency San Antonio, responded to this review

Thank you for your comments, customer service is a priority to us and we are happy to hear that you enjoyed your stay! More 

Tennessee
Top Contributor
77 reviews 77 reviews
58 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at the Hyatt for a conference recently. Overall, the hotel was really nice and the staff was very helpful. My room was a good size and the bed was comfortable. I took advantage of the web check-in and my room was ready early in the day, even though I didn't arrive until much later. I had room service... More 

Was this review helpful? Yes
Tania T, Director of Sales at Hyatt Regency San Antonio, responded to this review

We appreciate your review and happy to hear that our customer service met your expectations! We have sent your comments to our housekeeping department and they will review them with our team, to make sure that we are meeting our guest standards, as cleanliness is very important to us. We are glad to hear that you would come back to... More 

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