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All 353 San Antonio hotels

Holiday Inn Riverwalk

3.0 of 5 Hotel   |   217 N St. Mary's St., San Antonio, TX 78205 (Downtown)
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Ranked #106 of 353 Hotels in San Antonio
A recent review
5 of 5 stars reviewed 1 week ago
James F Denver, Colorado
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532 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Denver, Colorado
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This place far exceeded our expectations. It was a very nice hotel and we were right on the river walk only a few feet from all of the excitement. It was our first time to SA and our first time to see the river walk and all of the other cultural sights in SA. The hotel was perfectly placed for... More

Was this review helpful? Yes 1
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Valued Guest, I'm so happy to read of the wonderful experience you had during your recent trip to San Antonio! On behalf of the Holiday Inn Riverwalk team, I'd like to thank you for taking the time to provide us with feedback from your recent stay! Please accept our sincerest apologies for the issues you encountered with our parking... More

Long Beach, Indiana
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

and the hotel is great too. Recently completely renovated. Rooms are spacious modern, and clean. Grab and go food bar in the lobby is very convenient and hotel restaurant and bar is above average. Location is right on the River Walk. Staff is friendly and very knowledgeable.

Was this review helpful? Yes
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Valued Guest, We're so happy to read that you enjoyed your recent Holiday Inn Riverwalk experience! Please come back and see us the next time your plans include the Alamo City. Regards, Lindsay Carroll- Rodriguez Administrative Assistant Lindsay.Carroll@Ihg.com 210-224-2500 x 500 More

Virginia
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

If you choose to economize and stay here be sure to insist upon a room at the end of a hall way away from elevators and the exercise room. No carpet in rooms makes it very noisy. If you must change rooms don't expect the front desk to ever speak to you again. Hold your breath when going out on... More

Was this review helpful? Yes
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear TravelwriterVirginia, We appreciate you taking the time to share your recent Holiday Inn Riverwalk experience, and would like to extend our apologies for falling short of your expectations on multiple aspects of your stay. We deeply regret the inconveniences you encountered, and would love the opportunity to discuss these matters with you a bit further. (As well as discuss... More

Denver, Colorado
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Convenient is the only plus. Front desk staff was aloof and inattentive. I thought we were in a New York City hotel. Be prepared to shell out $28/night for parking. Would not return - too many other options.

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Senior Contributor
44 reviews 44 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 27, 2014

We were here for a 2 day conference and had a great experience. Wish I would have had time to explore the surrounding area but next time I'm in town I will stay here. Good bed, excellent pillows, soft sheets and a really nice room. One thing I wish it had is a vent fan in the bathroom. Not trying... More

Was this review helpful? Yes
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Valued Guest, We thank you for staying with us, and for taking the time to review your recent Holiday Inn Riverwalk experience. I was so happy to read that you enjoyed your time with us, and greatly look forward to sharing your comments with the team. Please feel free to contact me directly when planning your return to San... More

Dallas, Texas, United States
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 17, 2014

The only issue i had was my cell phone going missing after housekeeping came in. The staff wasn't really helpful claiming it must of gone with the sheets after i repeatedly stated they weren't changed. Other than that, the location is AWESOME, the rooms are clean/beautiful. They also have a heated outdoor pool, not to mention they are right on... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Riverwalk, responded to this review

Dear Michelle M, We appreciate that you took the time to review our hotel. We are delighted you enjoyed your overall experience with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the shortcomings you experienced and... More

London, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 17, 2014

This hotel is in an amazing location right on the Riverwalk in the centre of the city. Loads of great bars and restaurants on the doorstep. Check-in was smooth, staff are very friendly and the rooms are lovely. Can't really fault it to be honest. Good value hotel.

Was this review helpful? Yes 1
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Jon H, We greatly appreciate you choosing the Holiday Inn Riverwalk for your recent trip to San Antonio, and for taking the time to review your stay! I'm so happy to read that you enjoyed your stay, and that you had the opportunity to take advantage of our top notch location! I greatly look forward to sharing these comments... More

New Bedford, Massachusetts
Contributor
17 reviews 17 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 15, 2014

Hotel was updated, location is perfect for visiting the Riverwalk. Hotel offers Valet or Self park with in and out privileges. Check in was fast and simple. They were having some issues with the elevators and it took some time to get to the 14th floor. Room was nice, but the floor was pretty dirty. Picking up a towel from... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Riverwalk, responded to this review

Dear TexanatHeartinMA, Thank you for taking the time to write your review regarding your stay. We appreciate your compliments on our rooms and location. I am delighted to note that despite your dissatisfaction with level the level of cleanliness and elevators, you were still able to enjoy your stay. I apologize for the shortfalls, nevertheless, we are very pleased that... More

Ocala, Florida
Top Contributor
282 reviews 282 reviews
72 hotel reviews
125 helpful votes 125 helpful votes
5 of 5 stars Reviewed August 13, 2014

We were in town for six days, just to hang out, see the place and take a drive out into Hill Country. This Holiday Inn was close to perfect and the several service faults were too inconsequential to even bother mentioning. The biggest PLUS is the location, being directly on a quiet portion of the Riverwalk yet only a minute's... More

Was this review helpful? Yes 1
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Kairho1, Thank you for choosing Holiday Inn Riverwalk for your recent trip to the Alamo City! We're so glad to read that you had such a great experience, and greatly look forward to sharing your comments with the team. Your feedback in regards to your breakfast experience is also greatly appreciated, and has been addressed with the food and... More

Dallas, Texas
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 8, 2014

In the middle of all the fun in San Antonio. Very nice, clean hotel. Checking in took some time because of the crowd. It was around 8:00 pm. Self Parking is $22 a day. They had Valet but we didn't use it. Nice clean rooms. Very quiet.

Was this review helpful? Yes 1
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear TX-TraveLady, Thank you for choosing Holiday Inn Riverwalk for your recent trip to San Antonio, and for taking the time to share your experience with us! We are so glad to read that you enjoyed your time with us, and hope to see you again in the hotel very soon! Please do not hesitate to contact me for booking... More

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Additional Information about Holiday Inn Riverwalk

Address: 217 N St. Mary's St., San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Riverwalk 3*
Number of rooms: 313
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Also Known As:
Holiday Inn Riverwalk Hotel San Antonio
Riverwalk Holiday Inn
Holiday Inn San Antonio
San Antonio Holiday Inn

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