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Holiday Inn Riverwalk

3.0 of 5
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217 N St. Mary's St., San Antonio, TX 78205
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Holiday Inn Riverwalk
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Ranked #88 of 352 Hotels in San Antonio
A recent review
5 of 5 stars reviewed yesterday
AshMarieHar
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638 reviews from our community

Traveler rating
    205
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    122
    64
    61
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

This is my second time visiting and I absolutely love it!!!!!! The breakfast is amazing with all the different selections of food.......The manager Ruben Barragan was extremely helpful with everything as well as the staff. Bartender Cynthia Hernandez is the BOMB!! She can make anything!

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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

The dining and bar area were amazing. Our server-Rebecca was great and the restaurant manager-Ruben was amazing. He was constantly checking up on us to make sure we were happy. Very pleased with the service and will definitely stay here again when we come back to San Antonio.

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1 review
5 of 5 stars Reviewed 2 days ago NEW

This place was a great choice to spend the weekend and the staff was amazing!! The restaurant manager Ruben was superb and our waitress Rebecca was awesome!! Ruben was on the floor working alongside the staff, good to see how well everyone here works to take care of its guests...Over all I give it๐Ÿ‘๐Ÿ‘!!

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Syracuse, NY
Top Contributor
87 reviews 87 reviews
55 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed here with some colleagues for a conference, and really enjoyed my stay. It's right on the Riverwalk and close by to some yummy restaurants (the hotel front desk team had some good suggestions). There's a Starbucks right across the street and a snackbar/sundries station downstairs in the main lobby. The one thing that pulls my score down is... More 

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HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear LauraLovesZippy, We thank you for choosing Holiday Inn Riverwalk for your recent trip to San Antonio. Your time in sharing your experience with our readers is greatly appreciated! We're so glad to read of your overall nice experience, and are glad that you were able to take advantage of our excellent Riverwalk location! On behalf of the team, I'd... More 

Seattle, Washington
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

My wife and I wanted to spend a night in San Antonio and enjoy the Riverwalk, which we did, but the hotel stay was horrible. The air conditioning wasn't working right, the maintenance guys were like not to be found, the front desk was very slow in responding, but they did give us a free breakfast. It was just poor... More 

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HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Jasson B, Thank you for taking the time to review your recent Holiday Inn Riverwalk experience. We know you have a lot of hotel options on the San Antonio Riverwalk, so we appreciate you giving our hotel a chance. On behalf of the hotel staff and management team, I would like to extend my apologies for the multiple issues... More 

Travelers are raving about these San Antonio hotels

San Antonio, Texas
1 review
5 of 5 stars Reviewed 1 week ago

We stayed here for our wedding anniversary and we had an awesome time. Service was incredible. They surprised us with cheesecake and strawberries and upgraded our room at not cost to us. I highly recommend it.

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HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Francisco, Thank you for choosing Holiday Inn Riverwalk to celebrate your anniversary, and for taking the time to review your hotel experience! It was our pleasure to take care of you on your special day! We hope to see you again soon! Regards, Lindsay Carroll Administrative Assistant Lindsay.Carroll@ihg.com 210-224-2500 x 500 More 

Winchester, Kentucky
Top Contributor
78 reviews 78 reviews
26 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Holiday Inn is very nice. It is right on the Riverwalk and was convenient to downtown also. The room was clean and the beds comfortable. The Internet was really slow and it kept dropping service. Loved having coffee and refrigerator in the room. If your going to the Riverwalk this is a great hotel choice.

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HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Phyllis J, We appreciate you choosing Holiday Inn Riverwalk for your recent trip to the Alamo City, and for taking the time out to review your recent experience. We are so happy to read that you liked our newly renovated hotel, and that you were able to take advantage of our top notch Riverwalk location! On behalf of the... More 

Senior Contributor
26 reviews 26 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room was nice, clean & attractive. Bathroom nothing fancy but clean. We were on the river but really too high up to enjoy sight. The fourth floor gives u a view of the roof. We were celebrating our anniversary & they sent up chocolate strawberries. Nice touch. It's in walking range of many restaurants. Breakfast in the motel was... More 

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HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Faith07, Thank you for taking the time to review your Holiday Inn Riverwalk experience. We are so glad that you chose our hotel for your special occasion, and that you had an overall pleasant experience. Your feedback is of great value to us, and we hope that you will keep our hotel in mind the next time your plans... More 

Tulsa, Oklahoma
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Beautiful Hotel, but......upon checking in, we discovered that the room hadn't really been cleaned very well. The bathroom counter top still had a wring on the counter top where a shampoo bottle had been set down. All of the stainless, both at the sink & tub hadvnot been wiped down, it still had dried cleaner on it. The mini frig... More 

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HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Jmb2020 Thank you for your feedback regarding your recent stay at Holiday Inn Riverwalk. Please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments immensely, and would love the opportunity to hear more about your stay. Please... More 

Austin, Texas, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is recently remodeled. Our room was very nice. It is located literally steps away from the Riverwalk. One of the highlights was the bartender, Juan. He opened the bar early for us and was an absolute doll! I will stay here again.

Was this review helpful? Yes 1
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Hi Lesley C, We thank you for choosing Holiday Inn Riverwalk for your recent trip to the Alamo City, and for taking the time out to review your experience. We are so happy to read that you enjoyed your time with us, and hope to have you back with us in the future. Additionally, we appreciate you taking the time... More 

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