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San Antonio Marriott Northwest

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3233 NW Loop 410, San Antonio, TX 78213
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San Antonio Marriott Northwest
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San Antonio Marriott Northwest
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230 reviews from our community

Traveler rating
    38
    69
    67
    32
    24
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85
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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San Luis Obispo County, California
1 review
4 of 5 stars Reviewed 2 days ago NEW

This hotel is a little older and ready for remodel. However, having said that it was very clean, the staff were super friendly and helpful and the location was extremely convenient. Shuttle service provided to and from the airport which was close.

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Houston, Texas
Top Contributor
122 reviews 122 reviews
95 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Ok location (but by noisy freeway), not too far from the center; rooms are very dated, but rate is relative affordable.. Customer service not bad, parking a little tight and quite dark, makes you feel concerned for your car at night.

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samnw, Manager at San Antonio Marriott Northwest, responded to this review

Thank you for your feedback, and your kind words about the staff.. We are beginning a full renovation, and will soon be the nicest Marriott in the country!. We hope to serve you again! SA-Marriott-NW More 

Vancouver
Contributor
15 reviews 15 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Often times in busy cities hotels that cater to business they forget some of the frills. This one is grand in Texas style. Very impressive fountain/pond with huge arrangement of flowers impress you upon entry into the lobby. Good Job. As a platinum member I have been in a number of regular Marriott's and this impressed me a lot. The... More 

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Lina C, Manager at San Antonio Marriott Northwest, responded to this review

Thank you so very much for your wonderful feedback. And THANK YOU for your loyalty to Marriott. No doubt that our Platinum Members are invaluable and a great expert in everything Marriott. Noteworthy: Beginning this late summer, our entire hotel will undergo a complete renovation! Thank you again! Lina Cosmas General Manager More 

Austin
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The staff was very nice and friendly. I was a bit concerned when I read the reviews...I booked on Priceline for a reduced rate. The hotel is a bit dated but it is clean. Our room was clean the lobby area was clean and so was the restaurant. The waiter at the bar, I think his name was Peter -... More 

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Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Thank you so very much for your wonderful feedback! I never tire of hearing great things about my team and am very anxious to share with them! Come visit again soon! Lina Cosmas, GM Noteworthy: Our Hotel will undergo a complete renovation of guestrooms, hallways, lobby, atrium, swimming pool and outlets beginning late summer. Come check out the progress!!! More 

1 review
1 of 5 stars Reviewed April 19, 2015

Horrible!!!! They didn't even bother to clean the bathroom! The restroom trash bin had toilet paper with feces on it and they didn't even flush the toilet properly, the feces was still floating in there! Then we were moved to a different room which did not smell fresh and after about 2 minutes of being in that room the AC... More 

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samnw, Manager at San Antonio Marriott Northwest, responded to this review

Hello, We are very sorry we didn't do a better job of servicing and housekeeping of your room. Thank you for your comments. - SA-Marriott-NW More 

Houston, Texas
Top Contributor
113 reviews 113 reviews
30 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed April 17, 2015

When I checked in the staff was very friendly, accommodating and helpful. I stay at many Marriotts and this is one of the better staffs I've felt with. When the business center printer wouldn't work, the gladly printed out what I needed printed. The itself hotel is clean, but a bit dated and probably needs a renovation. The bar is... More 

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Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

I appreciate your feedback, as candid as it is. Sounds like we have some work to do on our Breakfast! And to work we will go. I appreciate your glowing feedback on my team and assure you they do too. Come visit again soon! Lina Cosmas, GM Noteworthy: Our Hotel will undergo a complete renovation of guestrooms, hallways, lobby, atrium,... More 

Overland Park, Kansas
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 7, 2015

I have been staying at this property since January 2015. Total Stays = 6. Every time my stay is filled with issues: extremely dirty room (old pieces of food along wall/carpet, hair in bathroom (toilet and bath area), built up dirt/dust balls in vent, non working A/C, burn stains on drapes, stains/dirty carpet and the list continues); poor housekeeping staff... More 

Was this review helpful? Yes 2
samnw, Manager at San Antonio Marriott Northwest, responded to this review

Dear Mr. Ali, Again, we are very sorry for your disatisfaction with our hotel, and for not honoring your requests for compensation. We have responded to your letters through customer care directly. -SA-Marriott-NW More 

Erie, Pennsylvania
Top Contributor
77 reviews 77 reviews
50 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed March 30, 2015

First impression walking into the lobby was nice, until the checking in with the front desk ... Feel like talking to a clerk working at Redroof Inn. Got to the room on the concierge level, should be nicer right? Nope. There's water stain on the ceiling from the previous water leak. Wall paper in the bathroom is cracking open, some... More 

Was this review helpful? Yes 1
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Thank you or taking the time to review our Hotel. No doubt that I wish your stay was stellar. I certainly appreciate that you chose us to accommodate your San Antonio Visit and will work very hard at improving our services to ensure that you next stay is in fact stellar! Lina Cosmas, GM Noteworthy: Our Hotel will undergo a... More 

Houston, Texas
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 30, 2015

We booked the hotel through pricline and because of the Marriott name it was rated as upscale! We got two nights for a good price though; check in with very quick and easy. Staff are super friendly and polite. However, upon entering the room, I saw a 2" spider on the wall. I did not ask to be moved to... More 

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Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

I always appreciate when my guest choose us for their San Antonio Visit. IT is certainly disheartening to lean of the disappointments that you incurred. No doubt that we are an older Marriott Hotel (Soon to be Renovated). My Staff and I will continue to work hard to maintain and service our guest to the best of our ability and... More 

Senior Reviewer
10 reviews 10 reviews
5 of 5 stars Reviewed March 16, 2015

Nice, clean room with descent price, not far from downtown San Antonio. Good restaurants near by. Staffs are very friendly and helpful. Didn't get enough time to explore the hotel but I would like to stay there again in the future.

Was this review helpful? Yes
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Thank you very much for your wonderful feedback in regards to your stay at our hotel! Please come visit us again and again!!! Lina C, Manager More 

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