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San Antonio Marriott Northwest

3.5 of 5 3233 NW Loop 410, San Antonio, TX 78213
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210 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Houston, Texas
15 reviews 15 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 18, 2014 via mobile

This hotel is centrally located. Our room was not cleaned well. There was hair in the tub and on the bathroom floor. No refrigerator in the room. They had several parties in conference rooms during our stay. They ran out of parking spaces. We had to circle the lot waiting for someone to leave. They should have blocked parking for... More 

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Clemson, South Carolina
Top Contributor
87 reviews 87 reviews
50 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 7, 2014

I typically stay at this hotel when in S.A. for business. The staff are very welcoming and care for every need. The hotel offers all amenities, and although it is a little outdated, the staff, location, and food and beverage options make up for it. The concierge lounge is very nice and ask for a room on that floor.

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Burke, Virginia, United States
19 reviews 19 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 3, 2014 via mobile

We were in the area for a wedding. All of the functions took place north of the city so this was a great location. We paid a very reasonable rate so that was great. The Marriott premier lounge was very good with excellent staff, wished it would have been open over the weekend.

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4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 2, 2014

So our party had a total of 3 rooms, we had reserved for 2 adults and 2 kids in each room. When we checked in they gave us only king and no rollaway either. Said because he used a 3rd party for reservations there is no guarantee. The staff was not accommodating at all. One room never even got the... More 

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samnw, Manager at San Antonio Marriott Northwest, responded to this review

Dear DrZebaq, We're sorry we left you with a poor impression of our hotel. Unfortunately, a few times in the year, the number of requests for specific room types exceed the availability, We really do our best to meet all requests, and we are looking into ways to better work with third party wholesalers to make sure guests are better... More 

Austin, Texas
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 29, 2014

Very sad to report this is a very rare Marriott fail: Dinner for my kids was clearly included in the rate, and although the Front Desk staff agreed it was a typo, they would still not honor the benefit of the rate. I would have likely given this a pass if their response was not argumentative and attitude-drive. As it... More 

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Nashville, United States
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 30, 2014

I am a Marriott Platinum Elite member and amazed at how poor the customer service is at this hotel. Supervisors and front desk personnel are full of attitude and untrained in how to provide superior customer service. I strongly recommend staying somewhere else.

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samnw, Manager at San Antonio Marriott Northwest, responded to this review

Dear Scott, We're shocked and saddened to read your comments, and I hope you will take the time to let us know what happened, or how we left you with such an impression. This really has us concerned and whatever it was, we are truly, humbly sorry. Please contact me anytime, Olly- Operations/ SA-Marriott-NW More 

Washington DC, District of Columbia
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 29, 2014

There's nothing really wrong with this hotel, but there's not much to recommended either. It's located alongside an interstate so there's no place you can walk from here. It's a little hard getting on and off the interstate to get here. The bathroom is a bit dated and small. My biggest complaint is that I had an interior room, overlooking... More 

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samnw, Manager at San Antonio Marriott Northwest, responded to this review

Thanks for your feedback., I'm sorry it was noisy during your visit, by all means let us know that you prefer a higher floor room, and we will do everything we can to make you comfortable. -SA-Marriott-NW More 

Roswell, Georgia
Top Contributor
150 reviews 150 reviews
33 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 27, 2014

We stayed two nights here for the convenience to the interstates. It was a great location. The room was just average. I agree with others about the TV being in a credenza and you couldn't see the entire screen unless you watched it from the bed.

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samnw, Manager at San Antonio Marriott Northwest, responded to this review

Hi and thanks for your comments. You are right about the TV & credenza.. I am sorry if it was invconvenient. We wanted to get all the new TVs in the rooms right away so we modified the existing furniture, :-( (We are actually renovating and redesigning every room. and are very excited!. Thanks for your feedback. ! -SA-Marriott-NW More 

Reston, Virginia
Top Contributor
175 reviews 175 reviews
38 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed October 15, 2014

I visited San Antonio for a week and chose this hotel because the downtown hotels were mostly full due to a American Dental Association Conference. The hotel staff was very good but the hotel was in rough condition, furniture in the rooms was worn and ragged, wallpaper in the bathroom was peeling. Despite the state of the facility, the overall... More 

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Cedar Park, Texas
12 reviews 12 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 14, 2014

A great location at a reasonable price makes this a good choice. The staff was helpful and friendly and the room comfortable and clean. We didn't try the restaurant in the lobby but the bar was very nice.

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Additional Information about San Antonio Marriott Northwest

Address: 3233 NW Loop 410, San Antonio, TX 78213
Location: United States > Texas > San Antonio > Northwest Side
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — San Antonio Marriott Northwest 3.5*
Number of rooms: 292
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Also Known As:
San Antonio Marriott Northwest Hotel San Antonio
Marriott San Antonio

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