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San Antonio Marriott Northwest

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3233 NW Loop 410, San Antonio, TX 78213
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San Antonio Marriott Northwest
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246 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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McAllen, Texas
2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Checking in was a breeze, great customer service. Our room was on the 5th floor, very clean. Beds and linens were very comfortable, even the fold up mattress that my kids slept was quite comfortable. The night we went to the bar, was a great experience, complements to the staff on the night 7/25/15. Pool is huge, great fitness facilities... More 

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Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

To start things out we decided to stay here because it is in a great location but wish we would have decided on another one. We got here at 2:50pm to check in and the room was not ready. I get that because check in isn't until 4pm but we have never been to a hotel that didn't have a... More 

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Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Michael m. Thank you for taking the time to survey our hotel. I am disheartened to learn of your disappointments with both our services as well as our product. No doubt we could have served you better. Please trust that I will address your feedback with my team to ensure that we do not allow such an experience to happen... More 

Travelers are raving about these San Antonio hotels

Orange County
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is in a good location right off the highway. Near things like Sea World and the river. Clean room and OK priced. Yes the hotel is a little old and yes the room is dated but it's still much cheaper than the hotels on the river. If you book in advance for a hotel on the river you can... More 

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samnw, Manager at San Antonio Marriott Northwest, responded to this review

Hello, and thank you for your feedback, We are also renovating the hotel, including every guest room and all public spaces.. In addition to the complimentary in room coffee makers, we have coffee in the lobby every morning, I'm sorry if this wasn't explained correctly... Thanks and we hope to see you again very soon!. Olly @ SA-Marriott-NW More 

wildomar
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed 3 nights at the San Antonio Marriott Northwest Hotel. Yes, the hotel shows it's age but the grand hotel reminds you of the way Marriott hotels use to be. There is a wonderful and delicious restaurant on the premise, and a splendid bar on site. Peter and Renata at the bar will mix you some fabulous Margaritas and... More 

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samnw, Manager at San Antonio Marriott Northwest, responded to this review

Thank you for your review of the San Antonio Marriott Northwest, ..and especially for the nice comments about our staff.! we'll sure to pass along.. Hope to see you again very soon! Olly@ SA-Marriott-NW... P.S. We usually have some rate & options that include breakfast! More 

Somerset, New Jersey
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We were spending a long weekend in San Antonio visiting with family. If we have to stay in a hotel, we always try to find a location closet family and it's important to have a kitchenette, and breakfast included. This hotel was very comfortable, bedding comfortable, outside bbq area, work our room, outdoor pool. Although we did not use these... More 

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Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I've been a Marriott reward member for over 18 years! And continue to get treated like "crap"! That's why I moved to the "Hilton" properties this last year... I'm still Gold with Marriott, and during my trip to San Antonino, I thought I would give them 1 more stay, well, I check in with their app., which didn't give me... More 

Was this review helpful? Yes 1
San Antonio, Texas
2 reviews
4 of 5 stars Reviewed 4 weeks ago

I went to sky meditation over the weekend. The room was spacious and airy and the carpet seemed clean enough for doing yoga on the floor. On the second day we were all required to bring sack lunch and were given a small window to eat lunch. I went on the lower level near the swimming pool outside door with... More 

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samnw, Manager at San Antonio Marriott Northwest, responded to this review

Hi, and thank you for your review of the San Antonio Marriott Northwest.. It was a pleasure hosting the Sky Mediation group!,.I remember everyone was very nice (And relaxed :-) .... Sorry about the flies,.. I remember the "attack of the gnats" recently.. I am so sorry,.. all the rains in San Antonio around that time caused a lot of... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

The NW Marriott was great. Helpful staff, great restaurant (for weekend breakfast anyway), clean rooms. I just wish Marriotts would keep the concierge room open on the weekends because it's hard to get cold water in Texas in the summer!

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel which is at a great location for years with the family. Houston Marriott's are becoming OUTRAGEOUS. San Antonio downtown is a bit more updated but expensive. This hotel is slightly aged but the staff is awesome and the omelets and breakfast are great. The pool is great and hardly crowded and the workout area... More 

Was this review helpful? Yes 1
samnw, Manager at San Antonio Marriott Northwest, responded to this review

Thank you very much for your kind words, it is a pleasure to serve you. .. -Olly @ SA-Marriott-NW More 

New York City, New York
Level Contributor
40 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 stars Reviewed 5 weeks ago

This property, horrendous. It's dirty, decrepit and and muggy. First room - broken A/C. Next room, A/C with the noise level of a jet engine. Ceilings and walls cracked, carpets - filthy and covered in stains, bed, warped mattress, horrid pillows. TV - circuit board hanging out. No natural sunlight, but the number of light-emitting sources in the dark, unreal.... More 

Was this review helpful? Yes 3
Lina C, Manager at San Antonio Marriott Northwest, responded to this review

Dear Amostovoy, Thank you for taking the time to share your feedback in regards to your stay. I am very sorry that you were hugely disappointed. I certainly wish I could change your memory of this past stay. I do hope that you will consider us post renovation. As a 27 year Marriott veteran, I assure you that we live... More 

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