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San Antonio Marriott Northwest

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3233 NW Loop 410, San Antonio, TX 78213
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239 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

The NW Marriott was great. Helpful staff, great restaurant (for weekend breakfast anyway), clean rooms. I just wish Marriotts would keep the concierge room open on the weekends because it's hard to get cold water in Texas in the summer!

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I have stayed at this hotel which is at a great location for years with the family. Houston Marriott's are becoming OUTRAGEOUS. San Antonio downtown is a bit more updated but expensive. This hotel is slightly aged but the staff is awesome and the omelets and breakfast are great. The pool is great and hardly crowded and the workout area... More 

Was this review helpful? Yes 1
New York City, New York
Level Contributor
40 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

This property, horrendous. It's dirty, decrepit and and muggy. First room - broken A/C. Next room, A/C with the noise level of a jet engine. Ceilings and walls cracked, carpets - filthy and covered in stains, bed, warped mattress, horrid pillows. TV - circuit board hanging out. No natural sunlight, but the number of light-emitting sources in the dark, unreal.... More 

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Lina C, Manager at San Antonio Marriott Northwest, responded to this review

Dear Amostovoy, Thank you for taking the time to share your feedback in regards to your stay. I am very sorry that you were hugely disappointed. I certainly wish I could change your memory of this past stay. I do hope that you will consider us post renovation. As a 27 year Marriott veteran, I assure you that we live... More 

Houston, Texas
1 review
3 of 5 stars Reviewed 1 week ago

Some suggestions to accommodate guests better. This hotel will undergo remodeling and it goes without saying that this marriott needs work. On the room I was a little disappointed of the sofa bed, it was rather uncomfortable and could feel the springs coming through the mattress. When trying to connect to hotel wifi, it would help if they gave the... More 

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samnw, Manager at San Antonio Marriott Northwest, responded to this review

Hi and thank you for your suggestions, They will all be taken care of with our renovation, and we are very excited!, We hope you will give us another chance to serve you!. -Olly@ SA-Marriott-NW More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We like it, it is clean and the breakfast was excellent. Coffee was really good. Personnel was very kind and helpful. We ask fir room service and was quick, hot and tasty. The check in/out was really easy and fast, even thougth was crowded. The only down side it was the sofa bed was wore up and the matress in... More 

Was this review helpful? Yes 1
Lina C, Manager at San Antonio Marriott Northwest, responded to this review

Thank you very much for your glowing feedback in regards to our hotel and staff. We pride ourselves in our services and it is always nice to hear the success of our efforts. I really appreciate you taking the time and staring your stay here at the San Antonio Marriott Northwest! I hope to welcome you back again and again!... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Traveled to San Antonio on a mini vacation and booked everything online. I paid about $88 a night (low for a Marriott in my opinion). Yes the hotel is due for a remodel blah blah blah, but overall our stay was exquisite. The beds were so comfortable. The location of the hotel is off one of the main interstates so... More 

Was this review helpful? Yes 1
Lina C, Manager at San Antonio Marriott Northwest, responded to this review

Thank you! We remain very focused on taking extremely good care of our guest and we love to hear the effects of that! I will certainly share your feedback with my entire team! And yes, we are beginning a complete renovation of our hotel, and would love to welcome you back again and again! Thank you for choosing the San... More 

Dallas, Texas
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We checked in around 11pm on a Friday evening and the hotel lobby had lots of people checking in and the wait was about 15-20 mts...A trainee checked us in. Once we got into the room, we noticed that there were no mattress sheets nor pillows for the sofa bed despite requesting them as part of our check in over... More 

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Lina C, Manager at San Antonio Marriott Northwest, responded to this review

Dear Prashanth, Thank you for taking the time to tell us about your stay. I am disheartened to learn that our services failed you. No doubt after reading your feedback, and sharing it with my team, we have taken a new approach to our sofa sleeper standards. I am very sorry that we did not leave a positive first impression.... More 

Hickory Creek, Texas
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've read the reviews on this hotel and I get it. Yes they need a remodel. The hotel is slated to start that remodel this month. There are letters in each room telling guests about it. The hotel is clean and reasonably nice considering the update needs. The staff is more than pleasant and accommodating. I can't wait to check... More 

Was this review helpful? Yes 2
samnw, Manager at San Antonio Marriott Northwest, responded to this review

Dear MGRTVL. Thank you very much for your kind words about the San Antonio Marriott Northwest. We are fortunate to have so many hard working and sincere employees, and will be sure to share your comments. We appreciate your understanding that our decor and rooms are being renovated, and we are trying to get it done with as minimal interruption... More 

Winchester, Virginia
Level Contributor
111 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We chose this hotel because it was near the highways, outside the center of the city, easy to reach and depart by car. The taxi to the Riverwalk was about $ 25 each way. The hotel and the room looked old, the floors and windows were dirty. The king-size bed was comfortable and the huge TV was a plus. The... More 

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Lina C, Manager at San Antonio Marriott Northwest, responded to this review

Thank you for taking the time to Survey your stay with us in regards to your recent stay at the San Antonio Marriott Northwest. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology less than stellar impression that you... More 

San Luis Obispo County, California
1 review
4 of 5 stars Reviewed May 26, 2015

This hotel is a little older and ready for remodel. However, having said that it was very clean, the staff were super friendly and helpful and the location was extremely convenient. Shuttle service provided to and from the airport which was close.

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Lina C, Manager at San Antonio Marriott Northwest, responded to this review

Thank you very much for taking the time to review your stay with us. Guest feedback such as yours really helps us determine whet we do well and know where we have opportunity to strengthen. I do hope that you will visit us again very soon! Sincerely, Lina C., GM More 

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