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San Antonio Marriott Northwest

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3233 NW Loop 410, San Antonio, TX 78213
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1 room 1 guest
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San Antonio Marriott Northwest
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250 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Houston, Texas
Level Contributor
66 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed one night as a family. The hotel is in need of a major refurbishment that being said everyone was extremely friendly. We were upgraded to a large Suite (#440 - platinum elite member). They were helpful with a list of nearby restaurants however the hotel isn't around a lot at all. We did enjoy the lounge and both staff... More 

Was this review helpful? Yes
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Thank you so much for your very kind words-- Your note has been read by many of my staff-- Thank you. We look forward to welcoming you back and hearing what you thinks of our Renovation!! Lina C. More 

A TripAdvisor Member
1 of 5 stars Reviewed 2 weeks ago

Was placed in a room that had urine in the toilet. Loud A/C. No water in the room, no soap (glad I always bring some with me). Was changed to another room, but found it not done when I came back. The list of unacceptable issues is too long. Talked to 2 Front Desk supervisors. Both very rude. Octavio, the... More 

Was this review helpful? Yes 1
Lina C, Guest Relations Manager at San Antonio Marriott Northwest, responded to this review

Thank you for taking the time to survey our hotel in regards to your recent stay. As we pride ourselves on delivering a memorable hotel experience during your travels, we have clearly fallen short of our goal during your recent stay. Please accept our sincere apology your disappointments. Noteworthy: Our entire hotel will undergo a complete renovation of guestrooms, hallways,... More 

Philadelphia, Pennsylvania
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

It pains me to give it a single star, but the staff is pretty nice and apologetic. I booked this hotel as a Hotwire "Hot Deal". Unfortunately, Hotwire lists it as a 4 star property. It is NOT A 4 STAR hotel !! Not even close. I booked the five night stay for a vacation, and was looking forward to... More 

Was this review helpful? Yes 1
samnw, Manager at San Antonio Marriott Northwest, responded to this review

Thank you for your feedback. We are saddened and embarrassed to read of your experience, and will certainly address and do a better job with that which is in our control during our renovation. We are sorry and hope you'll forgive us and give us another chance. Olly @ SA-Marriott-NW More 

McAllen, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 28, 2015 via mobile

Checking in was a breeze, great customer service. Our room was on the 5th floor, very clean. Beds and linens were very comfortable, even the fold up mattress that my kids slept was quite comfortable. The night we went to the bar, was a great experience, complements to the staff on the night 7/25/15. Pool is huge, great fitness facilities... More 

Was this review helpful? Yes 1
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 21, 2015

To start things out we decided to stay here because it is in a great location but wish we would have decided on another one. We got here at 2:50pm to check in and the room was not ready. I get that because check in isn't until 4pm but we have never been to a hotel that didn't have a... More 

Was this review helpful? Yes
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Michael m. Thank you for taking the time to survey our hotel. I am disheartened to learn of your disappointments with both our services as well as our product. No doubt we could have served you better. Please trust that I will address your feedback with my team to ensure that we do not allow such an experience to happen... More 

Orange County
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed July 20, 2015

Hotel is in a good location right off the highway. Near things like Sea World and the river. Clean room and OK priced. Yes the hotel is a little old and yes the room is dated but it's still much cheaper than the hotels on the river. If you book in advance for a hotel on the river you can... More 

Was this review helpful? Yes
samnw, Manager at San Antonio Marriott Northwest, responded to this review

Hello, and thank you for your feedback, We are also renovating the hotel, including every guest room and all public spaces.. In addition to the complimentary in room coffee makers, we have coffee in the lobby every morning, I'm sorry if this wasn't explained correctly... Thanks and we hope to see you again very soon!. Olly @ SA-Marriott-NW More 

wildomar
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 20, 2015

I stayed 3 nights at the San Antonio Marriott Northwest Hotel. Yes, the hotel shows it's age but the grand hotel reminds you of the way Marriott hotels use to be. There is a wonderful and delicious restaurant on the premise, and a splendid bar on site. Peter and Renata at the bar will mix you some fabulous Margaritas and... More 

Was this review helpful? Yes
samnw, Manager at San Antonio Marriott Northwest, responded to this review

Thank you for your review of the San Antonio Marriott Northwest, ..and especially for the nice comments about our staff.! we'll sure to pass along.. Hope to see you again very soon! Olly@ SA-Marriott-NW... P.S. We usually have some rate & options that include breakfast! More 

Somerset, New Jersey
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 18, 2015

We were spending a long weekend in San Antonio visiting with family. If we have to stay in a hotel, we always try to find a location closet family and it's important to have a kitchenette, and breakfast included. This hotel was very comfortable, bedding comfortable, outside bbq area, work our room, outdoor pool. Although we did not use these... More 

Was this review helpful? Yes
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed July 7, 2015

I've been a Marriott reward member for over 18 years! And continue to get treated like "crap"! That's why I moved to the "Hilton" properties this last year... I'm still Gold with Marriott, and during my trip to San Antonino, I thought I would give them 1 more stay, well, I check in with their app., which didn't give me... More 

Was this review helpful? Yes 1
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Thank you for taking the time to survey in regards to your recent stay at the San Antonio Marriott Northwest. Noteworthy: Our entire hotel will undergo a complete renovation of guestrooms, hallways, public spaces and swimming pool. We have begun the work and are scheduled for completion late February of 2016. Upholding our commitment to provide a memorable experience with... More 

San Antonio, Texas
2 reviews
4 of 5 stars Reviewed July 1, 2015

I went to sky meditation over the weekend. The room was spacious and airy and the carpet seemed clean enough for doing yoga on the floor. On the second day we were all required to bring sack lunch and were given a small window to eat lunch. I went on the lower level near the swimming pool outside door with... More 

Was this review helpful? Yes
samnw, Manager at San Antonio Marriott Northwest, responded to this review

Hi, and thank you for your review of the San Antonio Marriott Northwest.. It was a pleasure hosting the Sky Mediation group!,.I remember everyone was very nice (And relaxed :-) .... Sorry about the flies,.. I remember the "attack of the gnats" recently.. I am so sorry,.. all the rains in San Antonio around that time caused a lot of... More 

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