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Holiday Inn San Antonio Downtown

3.0 of 5 318 West Cesar Chavez, San Antonio, TX 78204
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Holiday Inn San Antonio Downtown
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Holiday Inn San Antonio Downtown
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381 reviews from our community

Traveler rating
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    112
    90
    36
    33
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77
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

This is an affordable, mostly OK type of a hotel. It is in a great location. I have stayed here several times and been satisfied until this time. After a late night we were sleeping in. Over two white noise devices both of us were awakened by rude and inconsiderate guests in the 4th floor room next door, or so... More 

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for posting about your stay. I am glad to hear that you have enjoyed our Hotel in the past and were staying with us again. I am sorry that someone on my staff was being loud. I will be sure that my housekeeping staff reads your comments to hopefully prevent this in the future. Safe Travels! Ben-General Manager More 

Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

I arrived to this hotel on dec 8th 2014, I was staying for 3 nights with my mom and my sister. At first everything seemed ok until on the second night we saw a huge cockroach (almost 2 in long) in the room. I don't know how it is for you but for us, sleeping with a 2 inches long... More 

Was this review helpful? Yes 1
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for bringing this to my attention. I am very sorry that this was your experience. I will be contacting our pest control company and passing along our comments to make sure this matter is addressed. Sincerely Ben-General Manager More 

San Antonio, Texas
1 review
2 of 5 stars Reviewed 1 week ago

We had a room on the first floor in the back corner of the hotel - the window faced the rear, poorly-lit parking lot. We returned to our room after a few hours that evening and our window had been shattered and our room ransacked. The hotel had no cameras in the back of the building nor was there security... More 

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

I am very sorry you felt I was unhelpful. I believed I tried my best to help you out in a difficult situation. Ben-General Manager More 

Dayton, Ohio
Contributor
16 reviews 16 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I went there as a member of fairly large group for a reunion. Location is perfect in downtown and on river-walk. Being a group we had a special rate and were comped breakfast a couple times. Nice clean bed and nice room. Elevators were a little slow but no big deal. Would stay there again.

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for posting about your past stay. Safe Travels! Ben-General Manager More 

Houston, TX
1 review
1 of 5 stars Reviewed 3 weeks ago

Stained armchair in the room, shower was not hot enough and had very poor pressure. Each morning we were woken up by housekeeping staff talking loudly outside our room. Did not receive housekeeping one day while we were there and witnessed dirty room service dishes left outside for well over 12 hours. Would definitely not recommend this hotel to anyone.

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for your business and taking time to post your comments. I am very sorry that we were not able to exceed your expectation on this visit and hope you will give us another opportunity to do better in the future. Safe Travels! Ben-General Manager More 

Brownsville, Texas
Top Contributor
71 reviews 71 reviews
11 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the hotel while visiting San Antonio for a meeting. The hotel is a little older but rooms were a good size and very clean. Quiet room – cleanliness made up for the need for a few repairs. Definitely worth the value and walking distance to downtown and market square attractions! For the value and sleep quality, I’d... More 

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for your business and taking time to post your comments. Safe Travels! Ben-General Manager More 

Odessa, Texas
Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We make a yearly trip to San Antonio and have always enjoyed staying at Holiday Inn on Cesar Chavez. It is conveniently located within two blocks of Market Square and near trolly transportation to River Walk. The hotel provides shuttle service to and from downtown area. The beds a little hard but comfortable. Housekeeping is good. Hotel is clean. Front... More 

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for your return visit. I am glad you enjoy staying with us and took the time to post your comments. See you next time and Safe Travels! Ben-General Manager More 

Senior Contributor
28 reviews 28 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 11, 2014

It's not the greatest hotel in San Antonio but it's clean and most important it's very close to the historic part of downtown. It's a 5 minute drive to the Alamo and river walk. I would recommend to stay here for the location. The rooms as most holiday inns are ok very comfortable and clean.

Was this review helpful? Yes 2
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for telling us about your stay, Safe Travels! Ben-General Manager More 

Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 of 5 stars Reviewed November 6, 2014

I was privileged to travel to San Antonio with my son's high school band for state competition and Holiday Inn was gracious enough to accommodate all 260 of us students, directors and chaperones. While this hotel needs some updating, it was clean, warm and had a wonderful breakfast buffet. They staff treated us all with grace and kindness and imagine... More 

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for the kind words and we hope to see your group again next year! Safe Travels! Ben-General Manager More 

Chelmsford, United Kingdom
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 2, 2014

Okay, so there are 2 things that this place let's itself down on. 1, that musky smell in the accommodation block hallway (a good airing needed?), and 2, the 70's style decor of the rooms. But, overall, this is a good, clean, choice to stay at. Staff helpful. Buffet breakfast, bar, restaurant and pool. We didn't use the pool but... More 

Was this review helpful? Yes 1
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for letting us know about your stay. Safe Travels! Ben-General Manager More 

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Hotel Summarization (Beta)

What travelers say

  • River walk(7)
  • Very nice(6)
  • FREE parking(6)
  • Market Square(4)
  • Pool area(3)

Additional Information about Holiday Inn San Antonio Downtown

Address: 318 West Cesar Chavez, San Antonio, TX 78204
Phone Number:
Location: United States > Texas > San Antonio > Avenida Guadalupe , Downtown
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn San Antonio Downtown 3*
Number of rooms: 313
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Also Known As:
Holiday Inn San Antonio Downtown Hotel San Antonio
San Antonio Holiday Inn

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