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Holiday Inn San Antonio Downtown

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318 West Cesar Chavez, San Antonio, TX 78204
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Holiday Inn San Antonio Downtown
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Holiday Inn San Antonio Downtown
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405 reviews from our community

Traveler rating
    115
    118
    97
    41
    34
See reviews for
115
100
28
87
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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kerrville
Top Contributor
243 reviews 243 reviews
46 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

I got a great price on Expedia . $58. The room was clean but 2 star not 3. Hotel built in 60s but under renovation . Rooms quiet.Free parking . Staff all pleasant. Easy off i10 but a mile from riverwa

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW via mobile

For what I paid, I thought I was going to get a nice room and nice stay. Big time over paid. I booked a king size room and all they had for my stay was 2 full beds. The key did not work for my room. There was mold above the shower on the ceiling and behind the door in... More 

Was this review helpful? Yes 1
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for taking the time to post about your stay. I am sorry we didn't exceed your expectations. Safe Travels! Ben-GM More 

Harlingen, Texas
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was my first time staying at this hotel. I normally travel for business and pleasure and have stayed at many hotels in downtown San Antonio. This is one of the best properties I have stayed at. Rooms are great, they offer firm and soft pillows, check in and out was a breeze. Front desk staff was friendly and very... More 

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GeneralManagerBBaker, Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for taking the time to post about your stay. Safe Travels! Ben-GM More 

Veszprem, Hungary
Contributor
13 reviews 13 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I stayed for two nights and I got decent sleep so no complain on that. BUT!! The whole hotel has to do a extreme hotel make over! It was spring break but charge 300 dollar for a night is ridiculous when its in that bad shape! Breakfast was good and nothing to complain about.

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GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for taking the time to post about your stay. I am sorry we didn't exceed your expectations. Safe Travels! Ben-GM More 

meriden nh
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Property is in a great location. Staff in the hotel was pleasant and helpful. Although it was a bit cool, the pool and hot tub were being used. Lovely setting. The hotel...in need of a BIG face lift, which they are working on. That said, you should not be surprised at the shabby carpeting, walls in need of paint, and... More 

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GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for posting your feedback. Many of your building comments are being addressed with our 2015 update. Safe Travels! Ben-General Manager More 

College Park, Maryland
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Construction and other woes made this stay unsatisfactory. Hot water was in low supply; some in group could get warm water but no one had hot water. No water at all throughout hotel for part of the day today. A/C in my room works for awhile then stops cooling. Noisy too. Sink doesn't drain well. Wifi reception ok in conference... More 

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GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for sharing your visit and post with us. Safe Travels! Ben-General Manager More 

Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Old hotel with good location very close to Riverwalk. If the weather is good you can go to the Riverwalk by walking. It is close to good attractions (Gov House, Church, etc). the breakfast is good, WiFi acceptable and rooms very comfortable.

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for sharing your visit and post with us. Safe Travels! Ben-GM More 

Plano, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Old, basic hotel. Common area halls and elevators were dirty. Room was decent. Had to go to the front desk 4 times to get a key that would work. Would not stay here or recommned, Is close to Market Center (walking distance), has free parking and has shuttle service to the Riverwalk.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn San Antonio Downtown, responded to this review

Dear PlanoFoodie, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, we’re sorry we fell below your expectation regarding cleanliness. We will address this concern. I assure you that the feedback of our hotel will be reviewed... More 

Montreal, Quebec, Canada
Top Contributor
122 reviews 122 reviews
27 hotel reviews
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

We arrived and within minutes realized there were problems. Lots of construction on one side of the building, poor parking availability, poor lamp in the room, etc. Some of the problems were attended to within a few hours. In the morning there was no really hot water for at least 3 hours so had to wait for showers. Maybe this... More 

Was this review helpful? Yes 1
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for taking the time to post your thoughts. I'm sorry that your visit didn't live up to your expectations. Safe Travels! Ben-General Manager More 

everywhere
Contributor
14 reviews 14 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

The rooms are not clean. Staff was inadequate for a decent hotel. Would not stay here again. Suitable for a low rent rendevous only. As another guest phrased it " a skanky hotel". Look elsewhere for a decent hotel.

Was this review helpful? Yes 1
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for taking the time to post your thoughts. I'm sorry that your visit didn't live up to your expectations. Safe Travels! Ben-General Manager More 

Hotel Review Summarization

What travelers say

  • River walk(5)
  • FREE parking(5)
  • Very nice(5)
  • Market Square(4)
  • Pool area(3)
Questions? Get answers from hotel staff and past guests. Ask a question

55 photos of this hotel

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