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Holiday Inn San Antonio Downtown

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318 West Cesar Chavez, San Antonio, TX 78204
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1 room 1 guest
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Holiday Inn San Antonio Downtown
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457 Reviews from our TripAdvisor Community

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Traveler rating
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    109
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Our three night stay at this conveniently located downtown motel was satisfactory with no outstanding issues. Although there was some construction disturbance from other rooms being renovated, our room was clean and comfortable. Staff were very accommodating and the non-complementary breakfast buffet had a nice variety of food.

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Fort Smith, Arkansas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The location is accessible to most of the important places to visit in San Antonio. The room and bathroom were very clean. The building is a little outdated but the furniture is totally updated, we only thought that the pillows were not comfortable, but no big deal. The buffet was just ok, and it was exactly the same the next... More 

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for telling us about your stay. I am glad it was enjoyable. Ben/GM More 

1 review
4 of 5 stars Reviewed 1 week ago

I stayed here for a quick one night trip. I didn't want to bother with the Riverwalk prices, traffic, and parking fees but need to be near downtown. After Priceline showed me the hotel name, I was a little nervous reading some less than glowing reviews, but I had absolutely no problem. You can tell its an older hotel, mostly... More 

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for sharing your experience. I really enjoyed reading your review and was happy to hear you had such a great time. I always like to hear when our guest are so pleased they don't want to leave. Thanks again Ben/GM More 

Weatherford, Texas
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel has recently been updated on the outside. You can tell it's an older hotel by the way it's built and architecture. But the staff was nice and I had a quality room to sleep in. It's not the most awesome of neighborhoods to be in if walking after dark but it's only two or so blocks from the... More 

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for telling us about your stay. I am glad it was enjoyable. Ben/GM More 

Eagle Pass, Texas
1 review
3 of 5 stars Reviewed 1 week ago

We enjoyed our stay ...for the exception of having bugs near the ac in our room, the curtain was a bit dirty (it had like a red stain at the bottom )and The bathtub was dirty too.The breakfast was very good and the staff was very friendly we decided to go eat at the restaurant in the hotel . I... More 

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for the feedback. I will make sure that your remarks are shared with our housekeeping department. I am glad to hear that you enjoyed our staff. Ben/GM More 

Big Lake, Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Overall this hotel is a nice place to stay. It's older but I think it's well taken care of for all the people it sees. My family n I stayed there for 3 nights and housekeeping did a great job. WiFi is slow but wasn't there for that reason so no biggie. Keep up the good work we will stay... More 

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for telling us about your stay. I am glad it was enjoyable. Ben/GM More 

Gastonia, North Carolina
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This was a great location, really nice room, and the people that work there couldn't be nicer. The motel is on the Riverwalk and near the Alamo. A great place to park and walk the rest of your vacation.

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for sharing about your stay. Ben/GM More 

Arlington, Texas
Level Contributor
6 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

Gave away our pre-paid connecting room even though they were told of need due to disability at reservation. Very dirty. Like hairballs in the pool dirty. Plus charged more than indicated on their website.

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

I hope you will accept my apology on behalf of our Hotel for not exceeding your expectations. Please know that we try our best to accommodate all of our guest’s requests. Sometimes that gets rather challenging as the Hotel fills and it gets later in the day. Thank you for taking the time to let us know about your stay.... More 

Irving, Texas
Level Contributor
97 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My boyfriend and I booked this hotel because there was a good deal going on for hotels.com and it advertised free wifi and free parking and is located 12 minutes from the airport, perfect for an early morning flight. We arrived around 11pm and as there one was only one hotel staff member working the front desk, we had to... More 

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for sharing your visit with us and comments. We are in the process of adding speed to our WiFi system to accommodate more guest and devises we should have this completed later this year. Safe Travels! Ben/GM More 

Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room was adequately clean, the service semi-attentive, the parking free, the shuttle convenient. It was what I expected, and worth the money. I had one service request dropped, a touch of dirt but generally excellent housekeeping, and generally good-humored assistance.

Was this review helpful? Yes 1
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for taking the time to leave us your comments. More 

Hotel Review Summarization

What travelers say

  • Very nice(5)
  • River walk(5)
  • FREE parking(5)
  • Market Square(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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