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Holiday Inn San Antonio Downtown

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318 West Cesar Chavez, San Antonio, TX 78204
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Holiday Inn San Antonio Downtown
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Holiday Inn San Antonio Downtown
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417 reviews from our community

Traveler rating
    116
    120
    101
    45
    35
See reviews for
119
103
28
90
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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Houston, Texas
2 reviews
2 of 5 stars Reviewed yesterday NEW

The hotel's location is great - you can easily walk to El Mercado, and the Riverwalk is about seven blocks away. Sometimes the hotel runs a shuttle to the Riverwalk. The other nice thing about this hotel was the comfy beds, clean linens and variety of soft and firm pillows. Don't count on a free breakfast, the hotel has its... More 

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Indianapolis, Indiana
Top Contributor
60 reviews 60 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

There is a very popular Mexican restaurant in Market Square. It was easy to walk to it. However, I do not recommend walking to Riverwalk or Alamo from this hotel, we walked it and it is farther than I wanted to walk. We had a renovated room, it was nice although the bathroom vanity was not part of the reno.... More 

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

I am glad to hear you enjoyed yourself. Thank you for telling us about your visit to our property. Ben/GM More 

Houston, Texas
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 2 days ago NEW

Hotel is old and walls are very thin. In room AC is old wall type that is very loud and you have to turn TV up loud to hear it over the AC. Had resturant on premises but never saw anyone eating there. It is close to Market Square and they do have a shuttle service to there and the... More 

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for telling us about your stay. I am sure if you stayed here recently you noticed that we are updating the building and refreshing the rooms. It should be in great shape for your next stay. Ben/GM More 

Edmonton, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

walking distance to all the places its restaurant had good view but breakfast options were not that great customer service was good lots of dinning option on river walk you need minimum 2-3 days to enjoy river walk

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

It sounds like you had a good time at the Hotel and your visit to San Antonio. We will be here for your next trip. Safe Travels! Ben/GM More 

Yigo, Mariana Islands
Contributor
12 reviews 12 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

I have not stayed at a Holiday Inn for a very long time but overall I was not impressed. It was a decent room but very stuffy and not a lot of room to walk around. No balcony either, which was a huge shame since my husband and I like to utilize a balcony while the kiddos sleep. The TV... More 

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GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

While I thank you for staying at a Holiday Inn, your review is for the Holiday Inn Riverwalk which is a different Hotel. Ben/GM More 

Atlanta
Top Contributor
149 reviews 149 reviews
32 hotel reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here for a conference. Rooms dingy. Bathroom mildewy and the bathtub's bottom felt like there was water or air trapped under it---weird. Carpets made my socks dirty. Bed was fine. No hot water for the duration of my stay. We eventually got a 30% reduction on our bill but, had I been on my own, I would never have... More 

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for the feedback. I will make sure that my staff gets to see your information. I appreciate all feedback in an effort to improve our service. Safe Travels! Ben/GM More 

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 21, 2015

Staff was sufficiently pleasant. Whole hotel smells old and musty. Nothing was really clean. Random little things were broken here and there (mirror frame in the bathroom, chipped furniture). Hallways were dirty. Overall, desperately needs a renovation. Might I suggest not using ragged brown tile everywhere. I get the whole southwest theme seen throughout the city, but its just seems... More 

Was this review helpful? Yes 1
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for the feedback. Sorry we were not able to exceed your expectations. We should be done renovating our rooms early summer 2015. Safe Travels! Ben-GM More 

Miami, Florida
Top Contributor
402 reviews 402 reviews
97 hotel reviews
228 helpful votes 228 helpful votes
4 of 5 stars Reviewed April 18, 2015

Stayed here on several occasions and have never been disappointed. Within easy walking distance of most attractions this is a good location for visiting San Antonio. The staff for the most part is nice although the overnight and early morning staff seems to be too much all about business. A little more friendliness in the early morning would be nice.

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for the kinds words, I am glad you enjoyed yourself. I will make sure the early morning team gets a little more coffee too. Safe Travels! Ben-GM More 

Bellevue
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 9, 2015

It pains me to do this but this hotel disappointed me on so many levels that I can't help but share it with you. I had one of the newly renovated rooms and it was fine but the service level was awful. I arrived late but the restaurant was still supposedly open so I stopped in. I found the bar... More 

Was this review helpful? Yes 1
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for posting I am sorry that your meeting expectation were not met. I know your company has been happily staying with us for many years and recently changed the meeting setup which has taking the instructors by surprise. Hopefully going forward we can work with them to ensure everyone is satisfied. Ben-GM More 

New Orleans, Louisiana
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 8, 2015

The Location was right off the highway and not to far from the heart of downtown. When my husband and I arrived at the hotel the front desk staff were very warm and inviting. The hotel was older but I was still optimistic because the front desk area was nice. I was immediately disappointed in my room because it was... More 

Was this review helpful? Yes 1
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for taking the time to post about your stay. I am glad to hear you enjoyed our staff and they were able to take care of you. Please accept my apology for seeing an insect. I will be sure to past on your comment to our pest control company that does regular weekly treatments Safe Travels! Ben-GM More 

Hotel Review Summarization

What travelers say

  • Very nice(5)
  • River walk(5)
  • FREE parking(5)
  • Market Square(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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