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Holiday Inn San Antonio Downtown

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318 West Cesar Chavez, San Antonio, TX 78204
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Holiday Inn San Antonio Downtown
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Holiday Inn San Antonio Downtown
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445 Reviews from our TripAdvisor Community

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Traveler rating
    121
    130
    106
    48
    40
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134
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29
95
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
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  • French first
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  • Portuguese first
  • Spanish first
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English first
  • All months
    (445)
  • Mar-May only
    (133)
  • Jun-Aug only
    (133)
  • Sep-Nov only
    (100)
  • Dec-Feb only
    (79)
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1 review
4 of 5 stars Reviewed 2 days ago NEW

My husband and I + our 1yr old baby stayed there for almost 1week. The hotel staff were very helpful!! They helped us with anything and everything that we had questions about. The restaurant manager was super nice, and went beyond our expectations;he provided more vegetarian options for us during the continental breakfast. They allowed me to wash the baby's... More 

Was this review helpful? Yes
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Check in took quite a while as this appears to be a busy hotel. The hotel is large and the halls were very hot. My room appeared to be in good condition but then I noticed the past occupant's hair all over my neatly made bed. I returned to the front desk to ask for a clean room. They apologized... More 

Was this review helpful? Yes 1
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

I want to thank you for taking the time to share your experience with us. I am glad to hear that you have stayed with us in the past and liked it enough to come back. I am sorry that on this visit your room did not meet your expectation and will be sharing this with my Housekeeping Manager. I... More 

Level Contributor
8 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

My husband and I visit San Antonio quite frequently. Each time, we've stayed at different hotels in search of our go to's for quick traveling, luxury, and quality. The Holiday Inn is EASILY the go to for quick traveling and quality. The hotel was inhabited by families in town for small getaways as well. I encountered a family in from... More 

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Let me start by saying thank you for taking the time to tell us and everyone about your stay at this Hotel. This is my favorite review of the summer. I always appreciate an honest assessment with good detail as to why and reasonable expectations. Safe Travels! Ben/GM More 

San Antonio, Texas
5 of 5 stars Reviewed 4 days ago NEW

We had a great visit at this hotel on a business trip. We visited Alex at the bar every night and enjoyed the relaxing atmosphere. We had VIP seats at the head of the bar and had excellent service throughout our trip. Will definitely visit again!

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

I will make sure Alex gets to see your kinds words. Thank you! Ben/GM More 

Plano, Texas
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a nice hotel on the River Walk, You are a short distance from the attractions so that was nice. The hotel staff are great! I would say that the view of the river is better poor but it's location so close to everything makes this a good value. Small roof top pool on the 7th floor.

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

I wish I could say thanks for the review of my Hotel, however I believe based on your description you stayed at the Holiday Inn Riverwalk not the Holiday Market Square. Come give us a try next time your in San Antonio we have the largest pool in the downtown area. Ben/GM More 

Auckland, New Zealand
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

This hotel was ok except they had a problem with the plumbing which caused them to run out of hot water completely. With 40 degree temperatures during the day and then attending a concert at night, we really needed a hot shower. Surprised they could not arrange a after hours plumber to fix this problem. They then promised to arrange... More 

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

I appreciate your comments even during a difficult circumstance with our water leak. We were able to get this repaired and hope you can make a return visit so we can make your "pretty good" in to a "great". Safe Travels! Ben/GM More 

Longview, Texas
Level Contributor
30 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago

We went on vacation to San Antonio Last summer and We had a blast the hotel was nice the staff was awesome and the pool was a lot of fun. If anyone is going to San Antonio I highly recommend staying here!

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

I am glad to hear you loved our Hotel. Hopefully you can come see us again soon. Ben/GM More 

Aberdeen
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Although downtown it's not near the main attractions (~25 mins walk to Alamo). Room seemed a little damp with both the main and bathroom doors a tight fit. Could do with another lift (or elevator if you prefer) and seemed to be struggling as it was full

Was this review helpful? Yes 1
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for your comments and suggestion. Safe Travels! Ben/GM More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We arrived to the hotel and everything seemed well. After getting on the elevator, I knew something would go wrong as there was a foul smell. We get in to the room and of course, smells like something is damp. We notified the front desk and unfortunately nothing was taken care of. There was no breakfast at this hotel, which... More 

Was this review helpful? Yes 1
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Please accept my apology on behalf of the Hotel. To answer your question about breakfast, the breakfast that is provided at select service properties is typically very limited and are prepackage frozen items. Whereas the Hotels such as ours have a full restaurant typically use fresh ingredients that are made to order off of a menu. We also not only... More 

Silsbee, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Out room was dirty and felt damp. We saw quite a few roaches. WiFi was a joke. After running the water for 10 minutes it finally heated up to lukewarm. Good location though. We booked on price line and got our room cheap but you definitely get what you pay for.

Was this review helpful? Yes 2
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Please accept my apology on behalf of the Hotel. It is our goal to make every guest feel relaxed and enjoy their time here with us. I am sorry we were not able to exceed your expectations. Ben/GM More 

Hotel Review Summarization

What travelers say

  • Very nice(5)
  • River walk(5)
  • FREE parking(5)
  • Market Square(3)
Questions? Get answers from hotel staff and past guests. Ask a question

189 photos of this hotel

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Room/suite (53)
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Hotel & grounds (29)
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Dining (20)
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Business center/function rooms (5)
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Other (28)
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