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All 347 San Antonio hotels

Holiday Inn San Antonio Downtown

3.0 of 5 Hotel   |   318 West Cesar Chavez, San Antonio, TX 78204 (Avenida Guadalupe)
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Holiday Inn San Antonio Downtown
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Ranked #124 of 347 hotels in San Antonio
A recent review
3 of 5 stars reviewed 6 days ago
J A North Dakota
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324 people have reviewed this hotel

Traveler rating
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    98
    71
    31
    24
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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English first
1 review
1 of 5 stars Reviewed 3 days ago NEW

checked in after midnight after a long drive. Carried all our stuff in and then were told we had to go back out and put a parking ticket in the window of the car! Hotel room was filthy! It looks like the have never dusted or cleaned the bathroom. It was so nasty I cleaned it myself! Lazy maids. Then... More

Was this review helpful? Yes
GeneralManagerBBaker, Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for taking the time to share your comments, I just wish your experience would have been better. Please accept my apology on behalf of my team. It sounds like we may have been too attentive for your liking in our restaurant. I will share your comments with my staff so we can continue to improve in all areas... More

North Dakota
Contributor
13 reviews 13 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The San Antonio Riverwalk has exceptionally expensive motel rooms. Traveling alone I wanted to save money so I booked this by using Hotwire and choose 3-star hotels within the map zone of the Riverwalk. I was very happy with the rate saving 75% of the rates on the river. If you're traveling alone, want to save money and have safety... More

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for taking the time to comment on your stay with us. Safe Travels! Ben, General Manager More

Brisbane, Australia
Top Contributor
77 reviews 77 reviews
49 hotel reviews
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed 1 week ago

We were on a motor bike tour from the East to West coasts and San Antonio was one of our stop overs. We had planned two nights at this hotel, but unfortunately left after only one night. The hotel itself is in a fairly good location, a bit of a walk to the riverwalk area and the Alamo, but not... More

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GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for sharing you stay and comments with us. I know Tonya did her best to take care of you and help you out. I will make sure the concierge team sees your comments too. Safe Travels! Ben, General Manager More

San Antonio
1 review
3 of 5 stars Reviewed 1 week ago

The hotel staff was very kind. We found two small roaches in our bathtub when we woke up in the morning. Gross. I didn't tell my travelmate until we left the hotel - she would have freaked out. The beds were comfortable. They need to add iced tea to the breakfast offerings.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for telling us about your stay. I appreciate the info and suggestions. Safe Travels! Ben, General Manager More

San Antonio, Texas
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The buffet was well prepared and presented and our host polite and pleasant. We ate more than enough. Our server, Brandi, was excellent...Great service, well attended table and very courteous. We will be back!!

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GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for sharing your comments with us. I know Brandi will get a kick out of it too! Safe Travels Ben, General Manager More

Philadelphia, Pennsylvania
Contributor
20 reviews 20 reviews
19 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

It was little bit of a walk to the main section of the River Walk, but I like to walk. At check in, the first person (a woman) was rude and giving me a hard time when I wanted to change rooms. the manager stepped in and took care of it, like a front desk person is supposed to do.... More

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GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for choosing to stay at our Hotel and passing on your thoughts. I am glad you things worked out for you. Safe Travels! Ben, General Manager More

Dallas, Texas
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Beds were a little firm but very clean and comfortable. The patio opening to the pool was very nice. Shower head was a little low (being 6'5" might be the issue). Parking was tight and full at times. Great customer service.

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for choosing to stay at our Hotel. I am glad you had a nice visit and enjoyed our staff. Safe Travels! Ben, General Manager More

Milwaukee, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2014

This hotel is close to down and market square,it is very convenient. I spent 3nights there with my friend and we had great fun. I will recommend this hotel to my friends if they come to San Antonio next time.

Was this review helpful? Yes 1
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for taking the time to comment on your stay. I am glad you had a great time. Safe Travels! Ben, General Manager More

Traverse City Mich
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 11, 2014

This was an excellent place to stay. Clean, comfortable beds. Friendly Staff very helpful. Shuttle runs down to Riverwalk, every few minutes. Watch the name change, road used to be West Durango, could not get it to show up on my GPS. If you not up dated your GPS. There is also a large sign, which I missed. Not to... More

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for commenting on your stay. It was nice to see that you enjoyed yourself. Safe Travels! Ben, General Manager More

Newnan, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed March 11, 2014

To put it best, this was the best experence that I have ever had in any hotel. I stay at several different locations in north america from New York to Miami and I could not be more satisfied than I was at this location. I was there for a Organo Gold convention. Never been to this part of the state... More

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Wow! I enjoyed reading your review and seeing how much you enjoyed our Hotel. I know Luis looks at the reviews too so I am sure this one will make him happy. Thanks for sharing your visit and comments with us. Safe Travels! Ben, General Manager More

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Hotel Summarization (Beta)

What travelers say

  • River walk(8)
  • FREE parking(7)
  • Market Square(6)
  • Very nice(6)
  • Pool area(3)

Additional Information about Holiday Inn San Antonio Downtown

Address: 318 West Cesar Chavez, San Antonio, TX 78204
Phone Number:
Location: United States > Texas > San Antonio > Avenida Guadalupe , Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#69 Business Hotel in San Antonio
#105 Family Hotel in San Antonio
#124 Luxury Hotel in San Antonio
#124 Top resorts Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn San Antonio Downtown 3*
Official Description (provided by the hotel):
The Holiday Inn Downtown-Market Square is located just 2 blocks to Market Square, 6 blocks to the River Walk area, 8 blocks to Convention Center, 10 blocks to the Alamodome. We have beautifully renovated all of the guest rooms, lobby, fitness center, and pool area! We offer interior corridors, complimentary parking and wi-fi. Madera Restaurant & Bar. Large outdoor pool with spa and sundeck. Business center and sundry shop. ... more   less 
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Also Known As:
Holiday Inn San Antonio Downtown Hotel
Holiday Inn San Antonio Downtown Hotel San Antonio
Holiday Inn San Antonio
San Antonio Holiday Inn

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