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All 353 San Antonio hotels

Holiday Inn San Antonio Downtown

3.0 of 5 Hotel   |   318 West Cesar Chavez, San Antonio, TX 78204 (Avenida Guadalupe)
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Ranked #147 of 353 Hotels in San Antonio
A recent review
3 of 5 stars reviewed 1 week ago
Dennis L Arlington, Texas
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366 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Arlington, Texas
Top Contributor
59 reviews 59 reviews
22 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

Well I had read the previous reviews about hallway odors and I thought that problem would be solve, well unfortunately it looks like they have a on going problem with the plumbing because in my hallway they had the fan out to blow dry the wet carpet. I will say this was on the 3rd floor and we didn't see... More

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GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for sharing you thoughts and comments. Safe Travels! Ben-General Manager More

Halifax, Canada
Contributor
20 reviews 20 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel is in the worst shape of any I have ever been in throughout the US and Europe. Here are some of the issues: - You need to lay down towels to not feel like you are picking up a skin disease - The hot water needs to run for at least 15 minutes to be warm (the best... More

Was this review helpful? Yes 1
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for visiting our Hotel. I am sorry you didn't have your expectations met. I will share your comments with my staff so that we can continue to improve. Safe Travels- Ben, General Manager More

Contributor
16 reviews 16 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the hotel while visiting San Antonio for a wedding in Alamo Heights area and the staff was top notch! The hotel is a little older but rooms were a good size and clean and cozy as usual...definitely worth the value and there is no beating the location. Walking distance to all downtown and market square attractions!

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you and congratulations Safe Travels! Ben-General Manager More

Salem, Ohio
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had 55 reunion attendees and not one complaint and that's unusual. Hotel was clean, affordable and close to everything you might want to see. The free shuttle will take you anywhere you want to go in the city. This was a great asset to us. Breakfast buffet was included in our package and no complaints about the amount of... More

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GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for taking the time to share your visit and comments with us. We enjoyed your group too and we would love to host your group next time you are back in San Antonio. Safe Travels! Ben-General Manager More

San Angelo, Texas, United States
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 4 weeks ago

We did not read room accomendations very good... No microwave or refrigerator. Small room with double beds. One night no hot water just warm. Stayed at other hotels with better accomendations for lesser price.

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you stay with us. Safe Travels! Ben-General Manager More

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Great location and nice staff. Rooms are small but nice. There was a very strange smell in the lobby, something akin to sour mildew. Housekeeping in the room inadequate. No new shampoo or coffee supplies on the second day, had to call for them. For the price I think we could have done better.

Was this review helpful? Yes 1
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for staying with us. Safe Travels Ben-General Manager More

Houston, Texas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 15, 2014

We stayed for 1 night at this hotel and honestly I don't know why it has all these bad reviews. The hotel is perfectly located near the riverwalk, the alamo and all other attractions in the downtown. They also have a free shuttle service to the riverwalk that runs every 20 minutes until 9:00 PM. Our room was fairly big,... More

Was this review helpful? Yes 1
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for staying with us and taking the time to share your comments. Safe Travels! Ben-General Manager More

Linz, Austria
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 1, 2014

The hotel is located within a $10 taxi ride to the river walk area, priced in the budget range. The staff was friendly on arrival, and the hotel obviously took pains to spruce up the lobby, but upon walking back to the rooms, the whole experience began to darken, from the rank smell in the hallway to the dodgy stains... More

Was this review helpful? Yes 1
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

I am very sorry you heard the ice machine and felt that the air conditioner was to loud. I will personally go and check to ensure the AC is working correctly. Please accept my apology on behalf of my team. Ben-General Manager More

Reviewer
4 reviews 4 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed August 30, 2014 via mobile

I stayed 4 days but the hotel wasn't that much I expected. The front desk or operator would not respond unless you would go to the lobby then to talk, food wasn't that much in variety, no caring staff, be sure if you have a heavy luggage no one's gonna come and help you..... Except the shuttle driver, Steve who... More

Was this review helpful? Yes 3
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

I am very sorry you left with this as your impression of our Hotel. Please accept my apology on behalf of my team. Ben-General Manager More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 27, 2014

I'm glad I didn't believe the negative reviews on here; they had me scared prior to my arrival. I used Hotwire, so I had no choice, but this hotel is not bad! I never write reviews, but thought I should put my 2 cents in since this place is underrated. Keep in mind, you get what you paid for! A... More

Was this review helpful? Yes 1
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for letting us know about your stay. I am voting this my favorite comment of the month.HereHere! Safe Travels! Ben-General Manager More

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Hotel Summarization (Beta)

What travelers say

  • River walk(8)
  • FREE parking(7)
  • Very nice(6)
  • Market Square(6)
  • Pool area(3)

Additional Information about Holiday Inn San Antonio Downtown

Address: 318 West Cesar Chavez, San Antonio, TX 78204
Phone Number:
Location: United States > Texas > San Antonio > Avenida Guadalupe , Downtown
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn San Antonio Downtown 3*
Number of rooms: 313
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Also Known As:
Holiday Inn San Antonio Downtown Hotel San Antonio
San Antonio Holiday Inn

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