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All 352 San Antonio hotels

Holiday Inn San Antonio Downtown

3.0 of 5 Hotel   |   318 West Cesar Chavez, San Antonio, TX 78204 (Avenida Guadalupe)
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Ranked #142 of 352 hotels in San Antonio
A recent review
4 of 5 stars reviewed 5 days ago
Emily E
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356 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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English first
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed 4 days but the hotel wasn't that much I expected. The front desk or operator would not respond unless you would go to the lobby then to talk, food wasn't that much in variety, no caring staff, be sure if you have a heavy luggage no one's gonna come and help you..... Except the shuttle driver, Steve who... More

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1 review
4 of 5 stars Reviewed 5 days ago NEW

I'm glad I didn't believe the negative reviews on here; they had me scared prior to my arrival. I used Hotwire, so I had no choice, but this hotel is not bad! I never write reviews, but thought I should put my 2 cents in since this place is underrated. Keep in mind, you get what you paid for! A... More

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for letting us know about your stay. I am voting this my favorite comment of the month.HereHere! Safe Travels! Ben-General Manager More

Lafayette, LA
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

I had my second stay on the Riverwalk and was disappointed this trip. The room floor was dirty, needed to be wet mopped, the AC struggled to cool the room and the cable was very poor. There were quite a few channels that were snowy. I asked the front desk to check it and last night I saw no difference.... More

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GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for taking the time to comment on your stay. Safe Travels! Ben-General Manager More

Manchester, Tennessee
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location is awesome! You can easily walk to Market Square plus they run a shuttle every 15 minutes to the Riverwalk downtown. The staff was friendly. All in all, despite being concerned by some poor reviews on trip advisor we were VERY pleased with our stay. Realize this is an older hotel. This is evident. There is no fridge... More

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GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for the kinds words. Glad you enjoyed your visit. Safe Travels! Ben-General Manager More

Houston, Texas
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Dark, dirty, old, humid. Avoid as much as you can. I stayed there this summer. I thought it would be a walking distance to river walk. Bad choice. Too far from attractions for walking in the hot summer. Bedrooms too dark and humid, bad smelling.

Was this review helpful? Yes 3
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for staying with us and sharing your thoughts. I will say that all our rooms have large sliding doors to a balcony or large windows. So if the drapes are pulled open our rooms are very bright. We also realize that we are 8 - 10 blocks from the riverwalk area which for some is a little more... More

Yuma, Arizona
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here for 5 days to attend BMT Graduation. DO NOT STAY on the 3rd or 4th floor due to extreme heat. The A/C units do not work. There was no hot water.Moved to 1st floor room and the unit made room cold but damp and musty. The staff tells us the hotel is "in the remodeling stage". They're... More

Was this review helpful? Yes 2
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for sharing your comments with us. Safe Travels! Ben, General Manager More

Hilliard, Ohio, United States
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed July 22, 2014

The Holiday Inn is located downtown and is directly on the world famous RiverWalk. Simply walk out the back door and you are on the RiverWalk. The hotel was very clean and accommodating. I stayed there for my US Navy reunion. The rates are great, the location couldn't be better and the food in the hotel restaurant is above average.... More

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GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

I believed based on your comments about the Riverwalk you stayed at the Holiday Inn Riverwalk. Please give us a try next time your in town. Safe Travels! Ben, General Manager More

Copenhagen, Denmark
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 22, 2014

The hotel is clean enough, but it feels a bit run down and it really felt old. The breakfast is horrible, basically toast and cereal. The first feeling when I entered the lobby was, "What is this place?!?" Luckily, I only stayed two nights...

Was this review helpful? Yes 1
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for posting your comments. The toast and cereal comment was a bit puzzling I must say we have 26 items on our 2 buffets that are not toast and cereal, sorry you missed them, they are pretty good. We also have a number of items on our menu that are not on the buffet. Maybe next visit? Safe... More

Dallas, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 21, 2014

Typical of most older Holiday Inns, this hotel is in serious need of renovation and maintenance. I'll list my observances from July 14 - 17: Bad - Check-in staff overwhelmed and rushed; waited 35 minutes to check in - No check-in line for platinum Priority Club members - Had to wait in another long line for parking pass - Mildew... More

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

I am sorry we were not able to meet your expectations. I hope you let us know while you were in the Hotel and gave us the opportunity to help you out. Thank you for staying with us. Safe Travels! Ben, General Manager More

West Covina, California
Top Contributor
59 reviews 59 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 21, 2014 via mobile

Part two of our road trip from California to Louisiana in a hula and hauling a trailer, we chose San Antonio as stop #2. The desk clerks were very helpful in assisting us in finding a safe parking area for our large vehicles despite the hotel/parking lot being very full at the time. We had just enough time to get... More

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Glad you enjoyed the Hotel and San Antonio. Thank you for posting your comments. Safe Travels! Ben, General Manager More

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Hotel Summarization (Beta)

What travelers say

  • River walk(8)
  • FREE parking(7)
  • Market Square(6)
  • Very nice(6)
  • Pool area(3)

Additional Information about Holiday Inn San Antonio Downtown

Address: 318 West Cesar Chavez, San Antonio, TX 78204
Phone Number:
Location: United States > Texas > San Antonio > Avenida Guadalupe , Downtown
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn San Antonio Downtown 3*
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Also Known As:
Holiday Inn San Antonio Downtown Hotel San Antonio
San Antonio Holiday Inn

51 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#35 Best Value Hotel in San Antonio
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Downtown-Market Square is located just 2 blocks to Market Square, 6 blocks to the River Walk area, 8 blocks to Convention Center, 10 blocks to the Alamodome. We have beautifully renovated all of the guest rooms, lobby, fitness center, and pool area! We offer interior corridors, complimentary parking and wi-fi. Madera Restaurant & Bar. Large outdoor pool with spa and sundeck. Business center and sundry shop. ... more   less 
Number of rooms
313

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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