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All 353 San Antonio hotels

Holiday Inn San Antonio Downtown

3.0 of 5 Hotel   |   318 West Cesar Chavez, San Antonio, TX 78204 (Avenida Guadalupe)
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Ranked #144 of 353 Hotels in San Antonio
A recent review
4 of 5 stars reviewed 4 days ago
Mansour1313 Houston, Texas
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359 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
Houston, Texas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed for 1 night at this hotel and honestly I don't know why it has all these bad reviews. The hotel is perfectly located near the riverwalk, the alamo and all other attractions in the downtown. They also have a free shuttle service to the riverwalk that runs every 20 minutes until 9:00 PM. Our room was fairly big,... More

Was this review helpful? Yes 1
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for staying with us and taking the time to share your comments. Safe Travels! Ben-General Manager More

Linz, Austria
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The hotel is located within a $10 taxi ride to the river walk area, priced in the budget range. The staff was friendly on arrival, and the hotel obviously took pains to spruce up the lobby, but upon walking back to the rooms, the whole experience began to darken, from the rank smell in the hallway to the dodgy stains... More

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

I am very sorry you heard the ice machine and felt that the air conditioner was to loud. I will personally go and check to ensure the AC is working correctly. Please accept my apology on behalf of my team. Ben-General Manager More

Reviewer
4 reviews 4 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I stayed 4 days but the hotel wasn't that much I expected. The front desk or operator would not respond unless you would go to the lobby then to talk, food wasn't that much in variety, no caring staff, be sure if you have a heavy luggage no one's gonna come and help you..... Except the shuttle driver, Steve who... More

Was this review helpful? Yes 1
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

I am very sorry you left with this as your impression of our Hotel. Please accept my apology on behalf of my team. Ben-General Manager More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I'm glad I didn't believe the negative reviews on here; they had me scared prior to my arrival. I used Hotwire, so I had no choice, but this hotel is not bad! I never write reviews, but thought I should put my 2 cents in since this place is underrated. Keep in mind, you get what you paid for! A... More

Was this review helpful? Yes 1
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for letting us know about your stay. I am voting this my favorite comment of the month.HereHere! Safe Travels! Ben-General Manager More

Lafayette, LA
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had my second stay on the Riverwalk and was disappointed this trip. The room floor was dirty, needed to be wet mopped, the AC struggled to cool the room and the cable was very poor. There were quite a few channels that were snowy. I asked the front desk to check it and last night I saw no difference.... More

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GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for taking the time to comment on your stay. Safe Travels! Ben-General Manager More

Manchester, Tennessee
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 12, 2014

The location is awesome! You can easily walk to Market Square plus they run a shuttle every 15 minutes to the Riverwalk downtown. The staff was friendly. All in all, despite being concerned by some poor reviews on trip advisor we were VERY pleased with our stay. Realize this is an older hotel. This is evident. There is no fridge... More

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for the kinds words. Glad you enjoyed your visit. Safe Travels! Ben-General Manager More

Houston, Texas
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 2, 2014

Dark, dirty, old, humid. Avoid as much as you can. I stayed there this summer. I thought it would be a walking distance to river walk. Bad choice. Too far from attractions for walking in the hot summer. Bedrooms too dark and humid, bad smelling.

Was this review helpful? Yes 3
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for staying with us and sharing your thoughts. I will say that all our rooms have large sliding doors to a balcony or large windows. So if the drapes are pulled open our rooms are very bright. We also realize that we are 8 - 10 blocks from the riverwalk area which for some is a little more... More

Yuma, Arizona
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 29, 2014

We stayed here for 5 days to attend BMT Graduation. DO NOT STAY on the 3rd or 4th floor due to extreme heat. The A/C units do not work. There was no hot water.Moved to 1st floor room and the unit made room cold but damp and musty. The staff tells us the hotel is "in the remodeling stage". They're... More

Was this review helpful? Yes 2
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for sharing your comments with us. Safe Travels! Ben, General Manager More

Hilliard, Ohio, United States
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed July 22, 2014

The Holiday Inn is located downtown and is directly on the world famous RiverWalk. Simply walk out the back door and you are on the RiverWalk. The hotel was very clean and accommodating. I stayed there for my US Navy reunion. The rates are great, the location couldn't be better and the food in the hotel restaurant is above average.... More

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

I believed based on your comments about the Riverwalk you stayed at the Holiday Inn Riverwalk. Please give us a try next time your in town. Safe Travels! Ben, General Manager More

Copenhagen, Denmark
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed July 22, 2014

The hotel is clean enough, but it feels a bit run down and it really felt old. The breakfast is horrible, basically toast and cereal. The first feeling when I entered the lobby was, "What is this place?!?" Luckily, I only stayed two nights...

Was this review helpful? Yes 1
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for posting your comments. The toast and cereal comment was a bit puzzling I must say we have 26 items on our 2 buffets that are not toast and cereal, sorry you missed them, they are pretty good. We also have a number of items on our menu that are not on the buffet. Maybe next visit? Safe... More

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Hotel Summarization (Beta)

What travelers say

  • River walk(8)
  • FREE parking(7)
  • Very nice(6)
  • Market Square(6)
  • Pool area(3)

Additional Information about Holiday Inn San Antonio Downtown

Address: 318 West Cesar Chavez, San Antonio, TX 78204
Phone Number:
Location: United States > Texas > San Antonio > Avenida Guadalupe , Downtown
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn San Antonio Downtown 3*
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Also Known As:
Holiday Inn San Antonio Downtown Hotel San Antonio
San Antonio Holiday Inn

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