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Holiday Inn San Antonio Downtown

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318 West Cesar Chavez, San Antonio, TX 78204
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Holiday Inn San Antonio Downtown
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508 Reviews from our TripAdvisor Community

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Dallas, Texas
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

Hi again, Hotel Snob here again! She is back from her minimum security stay at the Holiday Inn. We were required to stay at this location for a cheer event. I hoped for the best since HI can be so inconsistent with their brand and quality. Check in took forever. Parking was a hot mess with huge equipment trucks parked... More 

Helpful?
Thank TXDiva2013
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

I am sorry that your opinion of your stay was not good. I hope your next stay is better. Ben/GM More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Looked over this property online to make a booking and was a little unclear of the type of room that showed available, so I called. Desk person tried to push me to an off-property booking agent. I requested not to book that method because of bad experience. Staff person, who seemed disturbed, asked when I wanted to stay and when... More 

Helpful?
Thank Capt S
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

I know how disappointing it can be to want to stay somewhere and there is no availability. Hopefully you will give us another try in the future. Ben/GM More 

McAllen, Texas
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

This is a clean place, good location with good price. When I got here there was a queue to see the front desk to check in. After we did we went to our room. We tried to check in and card was not working. We went back and desk attendant said it must be 'you are twisting the knob the... More 

Helpful?
Thank TexasDave8
GeneralManagerBBaker, Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for the feedback. I am sorry that you did not feel like our staff member was empathic enough. I will make sure to review your comments with my staff so that we can improve going forward. It sounds like everything else was a plus with your stay and I hope that you will give us another opportunity in... More 

Minneapolis, Minnesota
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hopefully, it was just our room, but you could hear everything happening in the room next us as if it was happening in our room. No joke - we could hear them using the facilities, their phone ringing at 7AM, talking about where to eat - we heard everything! The room we had did not have an adjoining door to... More 

Helpful?
Thank B D
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for the feedback about your stay. I am sorry that you could hear your neighbors. That is not a comment we get very often since this is a building that was built completely floor to ceiling with concrete. Ben/GM More 

Mexico City, Mexico
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed with some friends at this hotel. The room was very clean; we had all the expected amenities, beds and pillows were incredibly comfortable, tv, good internet connection, small fridge, coffee... Bathroom was also very clean. Great location, 15 min walk (1 mile) from River walk. Worth the money, would definitely recommend.

Helpful?
Thank HannibalK007
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for telling us about your stay. Ben/GM More 

Jupiter, Fl
Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

My husband and I were in San Antonio to take his son to a Spurs game (they won). Our stay at the Holiday Inn was fine -- a standard hotel, in need of some sprucing up, but comfortable and convenient to the Riverwalk and La Villita. The restaurant was so-so, except for the breakfast blueberry pancakes which were top-notch. Best... More 

Helpful?
Thank MJFine
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Wow, thank you for passing on your story about the staff member helping you out. We love to hear about that. Ben/GM More 

Wisconsin
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

In just two days of vacation time in San Antonio I was able to cram in the sights, fun and relaxing in the sun while on a budget, thanks to this Holiday Inn (got a special Trip Advisor deal). I liked how I could park my truck for free for a couple of days, and not have to navigate underground... More 

Helpful?
Thank gruner1206
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you, it is always nice to hear from a guest that had a great stay! Ben/GM More 

Round Rock, Texas
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Hotel was clean and neat. Rooms a little confusing to find but not difficult. Party room was excellent; service for our party was great. Recommend the location for proximity to downtown & Riverwalk; will stay here again

Review collected in partnership with Amoma.com

Helpful?
Thank George F
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for sharing your comments with us. Ben/GM More 

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