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Holiday Inn San Antonio International Airport

3.0 of 5 77 N. E. Loop 410, San Antonio, TX 78216
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Holiday Inn San Antonio International Airport
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Holiday Inn San Antonio International Airport
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189 reviews from our community

Traveler rating
    51
    54
    40
    25
    19
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37
29
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Holiday Inn San Antonio International Airport
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Sugar Land Texas
Top Contributor
160 reviews 160 reviews
28 hotel reviews
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed September 12, 2014

Generally, this would be rated as an average airport hotel. However, I noticed when I got home that I had many bed bug bites. I attended a conference there and when I checked in they wanted to charge me $25 for early check in - not to get into the room but that one had the audacity to want to... More

Was this review helpful? Yes 1
Josh E, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear slhokie, We would like offer our sincerest apologies for any inconvenience you may have experienced during your stay and thank you for your feedback. We did have the room you stayed in inspected by our entomology team and it was negative for bedbugs. Our entomology staff provides us preventive care on a monthly and quarterly basis to ensure we... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 1, 2014

Someone pulled the emergency alarm, over 100 people panicking in the stairwell. We went down 10 flights of stairs. After the inconvenience of getting out the doors we were directed to go back that it was safe, made our way to the elevator the wait was too long because they needed to reset. Took 10 flights of stairs up! We... More

Was this review helpful? Yes 1
Dallas, Texas, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 1, 2014

went labor day weekend, many people there. The hotel has three elevators, ten floors, one entrance, getting up to our tenth floor room was a wait. I usually look for a place to eat, they have a resturant but did not have a menu or info on it, had to call front desk for one. Other than that the hotel... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Lucy I, I appreciate that you took the time to leave our property a review. It is nice to know that you found our rooms and our hotel and general to be nice and clean. I hope that next time you're back in the area you choose us again for your lodging needs. Sincerely, Pam G Case Manager IHGCare More

Nevada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 18, 2014

I hadn't stayed at this hotel in at least two years and I was very impressed with the room improvements made since my last visit. The biggest upgrade was the installment of electrical outlets, EVERYWHERE! I stay at enough Holiday Inns every year and that one thing is consistently lacking a many of their properties. However, not only did they... More

Was this review helpful? Yes 1
Walden, Tenn
Top Contributor
216 reviews 216 reviews
72 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed July 27, 2014

This is a wonderful airport hotel; great service, large, well-appointed rooms, efficient airport shuttle service, good business center--the whole package. No one stays at these hotels for the atmosphere but you are looking for good service including an on site restaurant (we walked to the nearby Applebees but they have two dining rooms on property). We highly recommend this as... More

Was this review helpful? Yes
Josh E, Manager at Holiday Inn San Antonio International Airport, responded to this review

Thank you so much for your comments. We work hard to strive to ensure that our guests are well taken care of and satisfied with our property. We look forward to another opportunity to serve you in the future. More

Ellicott City, Maryland
Contributor
20 reviews 20 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 26, 2014

I spent two nights here so I could attend the funeral of a family friend. I wasn't in my room too much but overall the hotel was very convenient and overall clean. The bed was comfortable, the bathroom clean and the staff friendly. They had a bar which was nice to go have a nite cap. My only negative was... More

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White Salmon, Washington
Top Contributor
212 reviews 212 reviews
61 hotel reviews
150 helpful votes 150 helpful votes
2 of 5 stars Reviewed July 25, 2014

Dear Josh [--], You can now stop dodging my calls and having your staff tell me that your facility doesn't have a manager on duty to hear my complaints. You needed to stand up like a man and answer my calls professionally and not hide behind your employees and your message box!! I called on 5/6/14 after I got my... More

Was this review helpful? Yes 20
IHGCare, Guest Relations Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear ttocsnodrog_2000, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room assignment prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

Houston, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 22, 2014

We had a baseball team at the Holiday Inn this past weekend and it was the best! Rooms are big and the entire team loved the pool. Thank you for the manager for being so accommodating to our team. Please try the Holiday Inn. We were there for a state tournament and everyone in our group had the best time.

Was this review helpful? Yes 2
Fairbanks Alaska
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 22, 2014

We stayed at the Holiday Inn San Antonio airport with a baseball team over a very busy weekend. With all that business you would think that you would get lost in the shuffle. But we didn't. The hotel staff and management were outstanding. From the pool attendant to the room attendants the person at the desk who took care of... More

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Indianapolis, Indiana
Top Contributor
86 reviews 86 reviews
61 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed July 21, 2014

This is a mixed review. Holiday Inns are hit-or-miss for me, some are great, and others mediocre. (I usually prefer Holiday Inn Expresses for business.) So, for the AWESOME! Check-in was quick and courteous, and PERSONABLE, YAY! The restaurant served good food quickly, and the patio was extremely conducive to enjoy our meal al fresco. Actually, we spent almost the... More

Was this review helpful? Yes
Josh E, Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear CharlieCN2011, I've very pleased to hear that our staff delivered great hospitality to you during your stay with us at the Holiday Inn Airport. We are very fortunate to have a staff that truly cares about our guests and the satisfaction that our guests endure. On the other hand, I sincerely apologize for the inconvenience of the laundry facility... More

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Additional Information about Holiday Inn San Antonio International Airport

Address: 77 N. E. Loop 410, San Antonio, TX 78216
Phone Number:
Location: United States > Texas > San Antonio > North Central
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn San Antonio International Airport 3*
Number of rooms: 397
Reservation Options:
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Also Known As:
Holiday Inn San Antonio International Airport Hotel San Antonio
San Antonio Holiday Inn

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