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Holiday Inn San Antonio International Airport

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77 N. E. Loop 410, San Antonio, TX 78216
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Holiday Inn San Antonio International Airport
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Holiday Inn San Antonio International Airport
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216 reviews from our community

Traveler rating
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    43
    25
    19
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44
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Houston, Texas
Senior Contributor
22 reviews 22 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Staff here is very friendly. Hotel was very clean, so we're the rooms and comfortable beds. Had a great stay will be back. There is another Holiday INN about 4 buildings down. Check your address before getting off. Only bad thing thing is the entrance to this hotel. If you are coming from the exit off the highway I guarantee... More 

Was this review helpful? Yes 1
Torrance, California
Top Contributor
54 reviews 54 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

When United was forced to divert 17 flights from Houston to San Antonio I knew it would be along night. Ultimately, I called the hotel from the board with the direct phone line in the baggage area. The folks at the other end of the line were just great! I'm a member, but couldn't drop everything to find my card;... More 

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jennifer332014, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear DeniseO, We are so sorry your flight was diverted, but we were so glad to have met you and had the opportunity to give you a nice, comfortable place to stay during a stressful time. Giving our guests a great experience is our number one priority! Thank you so much for taking a moment to recognize our wonderful team... More 

Laredo, Texas
Top Contributor
127 reviews 127 reviews
23 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had two rooms - one for adults, one for children. We received good service, and the staff were friendly - housekeepers, front desk, breakfast staff. Prices were fair. Location not bad - very close to the airport, but we didn't hear airplanes at all. We'll probably try them again.

Was this review helpful? Yes 1
Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear kccarlson, I love that your comment starts with Friendly staff! Thank you so much for your positive feedback on your recent stay. We look forward to future visits! More 

1 review
5 of 5 stars Reviewed 3 weeks ago

My hubby and I had the wonderful opportunity to spend out wedding night here. Our wedding reception was held here. All because of my Matron of Honor and Kristina Carl(Catering Sales Manager), it was the best & most beautiful event I could ever imagine. Kristina's expertise and professionalism is superb. She made my first time experience very easy. She gave... More 

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Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear vchatman, OMG!!! Congratulations to you both! We were so excited and happy that you decided to have this special occasion at our hotel. We love to put on a party, and Kristina is the best at making those special moments come together. We are so lucky to have such a great catering manager here. Our staff really enjoyed sharing... More 

Fayetteville, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I am a military service member and have traveled a great deal. This by far was one of the best Hotel experiences that I have ever had. The staff was AWESOME!!! Mrs. Jennifer, Giselle, Shauna, and Rushane were great. They all knew my name even when I wasn't in uniform and greeted me each day. The facility was clean, the... More 

Was this review helpful? Yes 1
Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear James, Thank you so much! You are awesome and really enjoyed having you stay with us. It is so nice to hear back from guests that we get to know during their time here, and we had a great time with everyone from your group. Thank you for your service, and we can't wait for your next visit! More 

Clarksville, Tennessee
Contributor
16 reviews 16 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Stayed at the Holiday Inn for a course I was sent to San Antonio to take. Was a overall nice place not could use a little touch up in the rooms. (Closet door was missing) Nice gym with good working equipment and friendly desk staff. BERY customer friendly amazing "transport" shuttle drivers!

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Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Katlegirl 08, Thank you for your recent review of our hotel. We appreciate you bringing this issue to our attention, and I have reviewed this with our engineering staff to ensure they repair the door. I am so happy to hear that our staff was providing great customer service. This is the level of service we are striving to... More 

Senior Contributor
37 reviews 37 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 19, 2015 via mobile

stayed for 1 night prior to taking an early flight. Was very surprised with the quality of the hotel. The lobby was very spacious, with a bar, large sitting area and decent gym. The staff was friendly and helpful. The room was very large with sitting area, microwave and fridge. The bathroom was spacious too.

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Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear ImJoe2, That is great to hear you had a good time and a comfortable stay. That is exactly what we want our guests to experience when they stay here. Good times, comfortable room and happy staff. We couldn't have asked for a better review than this one. Thanks again. More 

Dallas, Texas
Top Contributor
195 reviews 195 reviews
24 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed March 11, 2015

This hotel has been around but had a good night's sleep, even though it's near a major highway. Room is clean and the beds were just right! The bathroom contained a low-flush toilet, which is a first! Restaurant review coming!

Was this review helpful? Yes
Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear George B, That is awesome! We love to hear feedback like this, and we can't wait for your review of our food. Our chef and restaurant staff are working very hard to make a great experience in our restaurant. We look forward to your future visits, and you have come by and try our weekly specials. They are amazing! More 

Mount Pleasant, Iowa
2 reviews
5 of 5 stars Reviewed March 8, 2015

We flew in late to San Antonio and did not have a hotel. We called the Holiday Inn (express) and got a room. Nick Ybarra from the Holiday Inn picked us up as we did not realize we were on wrong bus. Obviously we did not have a room there but he drove us to correct hotel at 1230 in... More 

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Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Lyle M, Wow, that is great to hear about the service Nick provided you. I am so happy he took care of you so late in the evening. We work very hard to take care of our guests, or in this case the Express's guests...lol... We love to make people happy! Thanks again for letting us know about the... More 

Del Rio, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed March 2, 2015

Decent room and facility for the money, but could not get served in the restaurant for evening meal, had to go out in the rain and traffic to find another restaurant. Breakfast was typical and no problem.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear ManagerDelRio_Texas, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room. However, we’re sorry we fell below your expectation regarding the restaurant service. We will address this concern. I assure you that the feedback of our hotel will be reviewed... More 

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