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Holiday Inn San Antonio International Airport

3.0 of 5 77 N. E. Loop 410, San Antonio, TX 78216
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Holiday Inn San Antonio International Airport
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Holiday Inn San Antonio International Airport
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187 reviews from our community

Traveler rating
    51
    53
    40
    24
    19
See reviews for
37
29
9
69
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Texas
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Was passing through San Antonio and this was the least expensive in the area for a 3 star hotel on Hotwire. Given this was booked through Hotwire, I felt like I got the "prepaid 3rd-party site" level of treatment and quality of room. The first room they assigned me on the 4th floor smelled like cigarette smoke. I requested to... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear BrianShutterbug, Thank you for taking the time to share your comments with us about your recent visit. It is good to know that the condition of the lobby and pool area met your expectations. However, I'd like to take this opportunity to apologize for the inconvenience you may have had with your room allocations. Your comments are noted and... More

cleveland,ohio
Top Contributor
91 reviews 91 reviews
88 hotel reviews
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel van was there on time. The back row seats were soiled with God only knows with what. The elevator had an odor and when I got to my room (907), it had that same odor. I walked over to the window to close the curtains, I noticed something on them. It was blood! Yes blood! I used the... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear tayshan1, Thank you for staying with us and leaving us a feedback. I read with much concern the troubles you have encountered during your stay. I sincerely apologize for we fell below your standards on most of the services and amenities that we provide. Our main concern is for all our guests to experience an exceptional stay and I... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 10, 2014

I have been staying here for 3 weeks. From the time I arrived the staff has wowed me. My room is modern and upscale and so pretty. There is no highway noise. Attended a meeting here and the food was also great. Hats off to everyone. The stay here has made my move to San Antonio so much easier and... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed October 9, 2014 via mobile

Staff was pleasant and helpful. The manager went out of his way to help me recover some important business documents. Above and beyond service! Looking forward to returning soon. Rooms are clean and cool.

Was this review helpful? Yes
Josh E, Manager at Holiday Inn San Antonio International Airport, responded to this review

Thank you so much for taking the time to review our hotel and for giving us the opportunity to serve you. We look forward to accommodating you in the near future. I hope your trip to Africa was as pleasant as it sounded. More

Scottsdale, Arizona
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 8, 2014

I recently returned to San Antonio and again selected the Holiday Inn San Antonio Airport for my stay. I was very pleased with my experience. Everyone from check-in to checkout went out of their way to help make my stay productive and comfortable. As a long-time business traveler, I return to hotels where the management and staff truly care about... More

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Josh E, Manager at Holiday Inn San Antonio International Airport, responded to this review

Thank you so much for taking the time to review our hotel. We sincerely appreciate your comments. We take a great pride in being able to deliver consistent guest services that "wow" our guests. I will personally thank Bianca for her service, as she is dedicated to ensuring our guests are satisfied throughout their stay. We look forward to another... More

Havre de Grace, Maryland
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 7, 2014

I've state in this hotel several times over the years. It was, once again, a great stay. There is a mall and several restaurants within walking distance from the hotel. The only complaints are that one elevator was working the entire week and that they only have one dryer in the laundry for the two washers. Washers are faster than... More

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London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 6, 2014

This is a nice hotel, it is what you would expect from any Holiday Inn standard. Its got a nice pool and a leisure centre. The Hotel has been recently refurbished and the rooms are nice and sleek, with nice fixtures and fittings. The staff from reception are nice and helpful. On the outside it looks a bit shabby or... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Patrickcouret, Thank you for taking the time to convey your comments regarding your recent experience with us. Please accept our sincere apologies for falling short of your expectations on some aspects of your stay. I assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and... More

DeMotte, IN
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed September 17, 2014

A worn out place with bad attitudes. Checked in and the front desk clerk gave at least 15 seconds of half hearted attention. When I inquired about the in house restaurant hours she just sighed. When I asked to apply my Priority Club number she said too bad it's not on the reservation. My room was on the top (12th)... More

Was this review helpful? Yes 1
Josh E, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Steve S, Thank you for giving us your feedback on your recent stay in San Antonio. We are truly sorry for any inconvenience you may have experienced during your time in our Great City! However, we do not have a twelfth floor or an executive club room in our hotel, and we just went throug a major renovation to... More

Sugar Land Texas
Top Contributor
160 reviews 160 reviews
28 hotel reviews
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed September 12, 2014

Generally, this would be rated as an average airport hotel. However, I noticed when I got home that I had many bed bug bites. I attended a conference there and when I checked in they wanted to charge me $25 for early check in - not to get into the room but that one had the audacity to want to... More

Was this review helpful? Yes 1
Josh E, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear slhokie, We would like offer our sincerest apologies for any inconvenience you may have experienced during your stay and thank you for your feedback. We did have the room you stayed in inspected by our entomology team and it was negative for bedbugs. Our entomology staff provides us preventive care on a monthly and quarterly basis to ensure we... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 1, 2014

Someone pulled the emergency alarm, over 100 people panicking in the stairwell. We went down 10 flights of stairs. After the inconvenience of getting out the doors we were directed to go back that it was safe, made our way to the elevator the wait was too long because they needed to reset. Took 10 flights of stairs up! We... More

Was this review helpful? Yes 1
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Additional Information about Holiday Inn San Antonio International Airport

Address: 77 N. E. Loop 410, San Antonio, TX 78216
Phone Number:
Location: United States > Texas > San Antonio > North Central
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn San Antonio International Airport 3*
Number of rooms: 397
Reservation Options:
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Also Known As:
Holiday Inn San Antonio International Airport Hotel San Antonio
San Antonio Holiday Inn

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