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Holiday Inn San Antonio International Airport

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77 N. E. Loop 410, San Antonio, TX 78216
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1 room 1 guest
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Holiday Inn San Antonio International Airport
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249 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ft Leonard Wood
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The GM (Austin) had a wonderful staff. Carlos coordinates the dining facility and Austin's Managers on Duty are ready to serve. Great restaurants nearby and shuttle service that takes you there ( within reason.) However, you may just want to dine in the hotel , for the food right at the hotel is top quality . The staff, including the... More 

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Level Contributor
10 reviews
5 of 5 stars Reviewed 6 days ago NEW

Staff are friendly and helpful, facilities are understatedly elegant, rooms are spacious and clean. Banquet services here -- catered plated meals -- were absolutely superb. Over a three-day event we had absolutely everything we needed handled professionally and quickly. I understand they have shuttle service to the airport as well.

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Texas
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pros--lots of people (weddings?) at the hotel, but we were given a quiet room at the end of a hallway. Cons--Concrete walkway into the hotel was really dirty with lots of gum. Room could have used a good cleaning. The hotel information booklet on the desk was filthy and even had someone's hotel reservation info sticking out of it. It... More 

Was this review helpful? Yes 1
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We ended up at this hotel after doing a blind reservation through a discount web site. We were not disappointed. The staff is extremely helpful from suggesting restaurants and printing coupons to getting the room cleaned timely. The room was comfortable. We stayed in a room directly by the elevator and had no noise problems. The bed was comfortable, the... More 

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Palm Coast, Florida
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here one night as a convenience for flying out the following day as it is easily accessible to the San Antonio airport. I planned to arrive a bit early and request a late checkout as my departing flight was mid afternoon and I could catch up on some work. When I arrived - I was informed that the... More 

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IHGCare, Guest Relations Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear camguy01, Thank you for sharing your experience from your recent stay with us. We are glad to know that you appreciated the convenience of our location from the airport and we hope you had a great time dining at our restaurant. However, please accept our sincere apologies for the inconvenience you encountered with our WiFi connection. Rest assured, your... More 

Maryland
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is BUSY, but quite hotel!!! It is very close to the airport and has an airport shuttle that will transport guests within a certain mile radius. The accommodations are standard, but the food is EXCELLENT! I stayed at this hotel for a conference, and I must say that the food was exceptionally good! Most hotels have standard food,... More 

Was this review helpful? Yes 4
Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear NTR2012, Your review of our restaurant was wonderful! I love our food, and our staff loves to make it. This is definitely a great location in San Antonio. It's so conveniently located near some of the great attractions and restaurants in the city! We are so excited that you had such great time, and we look forward to your... More 

Harlingen, Texas
1 review
4 of 5 stars Reviewed 3 weeks ago

Stayed only 1 night but we were very happy with everything. Jennifer, the night manager was super and helpful, room cleaning staff friendly and very helpful, waiters also great. Transportation to the airport was handy and free parking at the hotel was a plus. We will be back. Thank You!!

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Texas
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Checked in to what I believe was a full house (site said no rooms available)... Went to the pool which had no towels so I had to use our bath towels. I called the Front Desk requesting towels and Nick told me I would have to go down and get them myself since he was the only employee there for... More 

Was this review helpful? Yes 1
Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear itsmeabel, We normally have at least two Night Auditors on the overnight shift, but we did experience an issue which left us with one person that evening. I am truly sorry that you were not provided the service that we work to provide our guests, and we will do our best to ensure this does not happen in the... More 

Roma, Texas
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 weeks ago

We only stayed one night here and we arrived late. Hotel was very clean, we had a very good night sleep, receptionist were very friendly. With the Texas heat it's nice to arrive at the hotel and they have ice cold water waiting. We needed extra sheets for the sofa sleeper they were brought to our room right away. Nice... More 

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Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 21, 2015 via mobile

I don't write many reviews, I felt I had to this time. This hotel is one that I will not come to again. I have been here a few days........it is a rather large hotel with three elevators to service the floors. When I arrived only two worked and the next day only one. Many, including myself waited 20 plus... More 

Was this review helpful? Yes 1
jennifer332014, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear JefferyC, I am so frustrated that you had a poor experience in our hotel. Our guests are usually having a great time, but when something like an elevator goes down, this can be very upsetting. We did have an issue, but with the quick assistance of our team of people from the elevator repair company, all of our elevators... More 

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