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Holiday Inn San Antonio International Airport

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77 N. E. Loop 410, San Antonio, TX 78216
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Holiday Inn San Antonio International Airport
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Holiday Inn San Antonio International Airport
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241 Reviews from our TripAdvisor Community

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Traveler rating
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    46
    28
    19
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Roma, Texas
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We only stayed one night here and we arrived late. Hotel was very clean, we had a very good night sleep, receptionist were very friendly. With the Texas heat it's nice to arrive at the hotel and they have ice cold water waiting. We needed extra sheets for the sofa sleeper they were brought to our room right away. Nice... More 

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Houston, Texas
1 review
2 of 5 stars Reviewed 1 week ago NEW via mobile

I don't write many reviews, I felt I had to this time. This hotel is one that I will not come to again. I have been here a few days........it is a rather large hotel with three elevators to service the floors. When I arrived only two worked and the next day only one. Many, including myself waited 20 plus... More 

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jennifer332014, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear JefferyC, I am so frustrated that you had a poor experience in our hotel. Our guests are usually having a great time, but when something like an elevator goes down, this can be very upsetting. We did have an issue, but with the quick assistance of our team of people from the elevator repair company, all of our elevators... More 

Longview, Texas
2 reviews
2 of 5 stars Reviewed 1 week ago NEW

This was to be my second week long stay here in three weeks however, only 1 of the 3 elevators were working. It was a long wait for a ride to and from the 10th floor. On my last stay 2 were working. Sorry, IHG checked out early and am looking for some other options.

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jennifer332014, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear AlanK, I am truly sorry for the issue with our elevators. It is definitely a frustrating time to have to wait in a busy hotel to come downstairs. We have an excellent company that repairs elevators and theyrepaired the issue and all elevators are in good working order. I am disappointed to hear you have chosen to stay at... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here while in town for a basketball tournament. Nice clean room. Could have paid more attention to details, found something in the microwave and didn't replace the coffee used from the morning. Pool and hot tub was nice and clean. They showed us a safe area near the pool where we grilled for the team. Staff was very courteous,... More 

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Dover, Delaware
4 of 5 stars Reviewed 1 week ago

This Holiday Inn was absolutely excellent in customer service and cleanliness. The staff was on top of their game and even though we were from out of state , they made sure that anything and everything was supplied. Would have given a 5 stars except for the room service is the only weak point, very slow. they were at full... More 

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Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

we stayed at this Holiday inn due to last minute trip. The check in took way too long, and once we went up to our room things changed. We got a room close to the elevator, and the entire time that we were there we could hear all the conversations for the people that were going in or exiting the... More 

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San Antonio, Texas
Level Contributor
12 reviews
6 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

What a great place to have our 35th Wedding Anniversary. When I made the reservation, I had only spoken to one person and from there on it was wonderful. We were greeted by main reception who knew our name, Thanked us for staying and genuinely went out of there way to make us feel great. When we arrived at our... More 

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South Korea
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed overnight as we had an extremely early flight out the next morning. Check-in was a bit bumpy as our first room assigned was not yet cleaned, the second room had the wrong sized bed, but the third room was "just right." Front desk staff were superior--friendly, informative, and helpful. Return of rental car was greatly simplified by simply... More 

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Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear KDK 1965, Wow! I am so excited to hear our staff took great care of you. I absolutely love the shuttle service! It is so convenient. Thank you for your honest feedback, we truly appreciate it. I will definitely give this comment to our restaurant staff to ensure they consistently provide the delicious food we are known for! Thanks... More 

Fort Lauderdale, Florida
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed one night on a trip visiting family. This is the nicest Holiday Inn I have ever seen. Pleasant front desk, clean rooms and reasonable rates. I would vacation here! Fridge in room and coffe pot in room are nice touches

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2 reviews
5 of 5 stars Reviewed 3 weeks ago

We have been staying at this hotel for years now. If we ever have a problem (which is very rare) they always move us to a better room or give us a free night. There breakfast is delicious, poolside is awesome. The staff there is so helpful and nice. I have totally recommend this place to a lot of friends... More 

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