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Holiday Inn San Antonio International Airport

3.0 of 5 77 N. E. Loop 410, San Antonio, TX 78216
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Holiday Inn San Antonio International Airport
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Holiday Inn San Antonio International Airport
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200 reviews from our community

Traveler rating
    56
    59
    41
    25
    19
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33
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Orange Park, Florida
Top Contributor
86 reviews 86 reviews
42 hotel reviews
117 helpful votes 117 helpful votes
3 of 5 stars Reviewed 1 week ago

This property is typical of its class. Nice room, comfortable bed, good internet. The $13.95 breakfast buffet was disappointing. It wasn't even up to the quality and selection standard of the free breakfast buffet that you expect at a Fairfield Inn or that class of hotel.

Was this review helpful? Yes
Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Fairfax Bob, We are so happy to hear that you had a comfortable stay in your room. I am truly sorry that you did not enjoy the breakfast buffet selection in the restaurant. We try to have a good variety of breakfast items for our guests to choose from and they can even order from the menu. I will... More 

San Antonio, Texas
1 review
5 of 5 stars Reviewed 1 week ago

My husband & I were here on his birthday. Giselle, the Front Office Supervisor, was fabulous & continued to remember us throughout our stay! She made us feel very special!!! The rooms were very nice, quiet, & beautiful. This was an excellent place to stay to celebrate my husband's birthday!!! Giselle, is truly an asset to the Holiday Inn chain!!!!!... More 

Was this review helpful? Yes
Houston, Texas
1 review
5 of 5 stars Reviewed December 20, 2014

While visiting San Antonio as part of our motorcycle group's participation in the Texas Honor Ride on November 15, 2014, our group stayed at the Holiday Inn Int'l Airport location. The staff there went way above and beyond in providing access to a more secure part of their parking facilities, where we knew our bikes would be safe. The staff... More 

Was this review helpful? Yes
Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Tim F, Thank you for your kind words. We were happy that you chose to stay with us, and I am so glad you had a great time. We look forward to next year, can't wait to have you back. Thanks again. More 

Dryden, Virginia, United States
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 18, 2014

Front desk was great... Everyone very friendly... My only complaint was housekeeping... We actually only got our room cleaned once ( this was our chose) during our stay.. They left dirty towel, and wash rags... Only left one clean wash rag and no toiletries... This would not keep me from returning to this hotel though... Everything else was good and... More 

Was this review helpful? Yes
Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Paulette C, Thank you for your response. It is good to hear that our staff provided you with such great service. I am sorry about the housekeeping issue and I have reviewed this with our housekeeping staff to ensure they improve their performance. I hope you will stay with us in the future. Happy Holiday! More 

Hopkinsville, Kentucky
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 14, 2014

I stayed here while on a training for work. Since I travel frequently I have at least several dozen experiences staying in hotels and rate this place highly. Courteous and helpful staff associates and managers. This is probably the first time I felt so at home, at ease, welcomed and looked out for at a hotel. Jen B.

Was this review helpful? Yes
Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Jennifer B, I am so happy to hear that you had such a restful and great experience. We are working hard at providing our guests with quality service. It is so nice to get a positive response to reinforce what we are striving to do here. I hope to see you again next year. Happy Holidays! More 

Deer Park, TX
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 9, 2014

this past weekend my granddaughter graduated from college in San Antonio. We nearly always stay at this hotel so I arranged a brunch for about 15 people prior to the commencement. Even though this was a small event the service we received was stellar. Mia, Josh, Rushane and Jennifer Martinez at the reception desk were so very nice and accommodating.... More 

Was this review helpful? Yes
Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Margieray56, Thank you for letting my staff know about your experience. They love to see that their hard work is paying off through guest satisfaction. Our goal is to provide our guests with a memorable experience that makes them feel at home. Thank you again for your response. Merry Christmas! More 

Buenos Aires, Argentina
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 1, 2014

This hotel is near the airport and was a great experience for us! We we're in San Antonio for only the weekend and let me tell you that the service was the best we could imagine. The romos were spacious and beautiful. Breakfast also delicious! Have a try next time!

Was this review helpful? Yes 1
Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Lalouch, It is great to hear how much you love our hotel. We love our guests and want you to have the best experience possible. Thank you for letting us know how much you enjoyed your stay. It is great to hear such kind words and positive feedback from a guest. Happy Holidays to you and your family! More 

1 review
5 of 5 stars Reviewed November 26, 2014 via mobile

We have been to this hotel twice. The first time they overbooked the hotel and sent us to a Super 8 down the road. There was also an incident where police had to remove guest from the hotel. HOWEVER, we were given a gift certificate from the manager to come back and stay and it was WONDERFUL! The manager, Josh... More 

Was this review helpful? Yes
Josh E, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Jillvanvoorhis, We were thrilled to have you come back and stay with us! I am so happy that you had a great time, and I will definitely pass this on to my staff. Thank you so much for your positive feedback. We look forward to seeing you again! More 

Germany
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 24, 2014

The hotel is located in a busy section off the freeway next door to a Holiday Inn Express so you'll need to pay attention when looking for the hotel. Very professional receptionists, clean rooms, and a fitness center with enough machines to keep you in shape. The breakfast was good but it might be helpful to rotate some of the... More 

Was this review helpful? Yes 2
Josh E, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear MaineiacGermany, I am so happy to hear that you enjoyed your stay! We really appreciate the positive feedback and look forward to serving you in the future. More 

Texas
Contributor
15 reviews 15 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 24, 2014

I regularly stay at this particular hotel, I'm a rewards club member also. In the morning upon getting ready for checkout my wife was bit by two fleas, we God rid of the by flushing them down the toilet. At checkout I told the lady what had happened and told me that it would be taken care of. I hope... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear ChavaLoz, Thank you for taking the time to provide feedback on your recent stay and being one of our IHG Rewards Club Members.Please accept my sincere apology for the shortcomings you experienced during your stay, particularly with the issues encountered with the cleanliness levels. Rest assured, your review will be used to reconsider improvements needed. We give the utmost... More 

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Additional Information about Holiday Inn San Antonio International Airport

Address: 77 N. E. Loop 410, San Antonio, TX 78216
Phone Number:
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn San Antonio International Airport 3*
Number of rooms: 397
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Also Known As:
Holiday Inn San Antonio International Airport Hotel San Antonio
San Antonio Holiday Inn

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