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All 353 San Antonio hotels

Holiday Inn San Antonio International Airport

3.0 of 5 Hotel   |   77 N. E. Loop 410, San Antonio, TX 78216 (North Central)
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Ranked #156 of 353 Hotels in San Antonio
A recent review
4 of 5 stars reviewed 2 weeks ago
Priscilla I
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180 reviews from our community

Traveler rating
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    38
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    20
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
DeMotte, IN
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

A worn out place with bad attitudes. Checked in and the front desk clerk gave at least 15 seconds of half hearted attention. When I inquired about the in house restaurant hours she just sighed. When I asked to apply my Priority Club number she said too bad it's not on the reservation. My room was on the top (12th)... More

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Josh E, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Steve S, Thank you for giving us your feedback on your recent stay in San Antonio. We are truly sorry for any inconvenience you may have experienced during your time in our Great City! However, we do not have a twelfth floor or an executive club room in our hotel, and we just went throug a major renovation to... More

Sugar Land Texas
Top Contributor
160 reviews 160 reviews
28 hotel reviews
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed 1 week ago

Generally, this would be rated as an average airport hotel. However, I noticed when I got home that I had many bed bug bites. I attended a conference there and when I checked in they wanted to charge me $25 for early check in - not to get into the room but that one had the audacity to want to... More

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Josh E, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear slhokie, We would like offer our sincerest apologies for any inconvenience you may have experienced during your stay and thank you for your feedback. We did have the room you stayed in inspected by our entomology team and it was negative for bedbugs. Our entomology staff provides us preventive care on a monthly and quarterly basis to ensure we... More

Houston, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I stayed at this Holiday Inn from 9/1/2014- 9/6/2014, I was there alone, On the third day of my stay I walked into my room and I found a USED KOTEX WITH BOOD IN IT on my bathroom counter, my toothbrush was exposed along with my other personal hygiene supplies. I was disgusted and took pictures and went downstairs and... More

Was this review helpful? Yes 1
Josh E, Manager at Holiday Inn San Antonio International Airport, responded to this review

Hi Julio108, We are disappointed to read of your negative review of our hotel. What happened in your hotel room is obviously out of the ordinary and we are shocked. Rest assured, that we will get to the bottom of this incident and find the responsible party. Hotel Management More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Someone pulled the emergency alarm, over 100 people panicking in the stairwell. We went down 10 flights of stairs. After the inconvenience of getting out the doors we were directed to go back that it was safe, made our way to the elevator the wait was too long because they needed to reset. Took 10 flights of stairs up! We... More

Was this review helpful? Yes 1
Dallas, Texas, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

went labor day weekend, many people there. The hotel has three elevators, ten floors, one entrance, getting up to our tenth floor room was a wait. I usually look for a place to eat, they have a resturant but did not have a menu or info on it, had to call front desk for one. Other than that the hotel... More

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IHGCare, Guest Relations Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Lucy I, I appreciate that you took the time to leave our property a review. It is nice to know that you found our rooms and our hotel and general to be nice and clean. I hope that next time you're back in the area you choose us again for your lodging needs. Sincerely, Pam G Case Manager IHGCare More

Nevada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I hadn't stayed at this hotel in at least two years and I was very impressed with the room improvements made since my last visit. The biggest upgrade was the installment of electrical outlets, EVERYWHERE! I stay at enough Holiday Inns every year and that one thing is consistently lacking a many of their properties. However, not only did they... More

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Walden, Tenn
Top Contributor
188 reviews 188 reviews
65 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed July 27, 2014

This is a wonderful airport hotel; great service, large, well-appointed rooms, efficient airport shuttle service, good business center--the whole package. No one stays at these hotels for the atmosphere but you are looking for good service including an on site restaurant (we walked to the nearby Applebees but they have two dining rooms on property). We highly recommend this as... More

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Josh E, Manager at Holiday Inn San Antonio International Airport, responded to this review

Thank you so much for your comments. We work hard to strive to ensure that our guests are well taken care of and satisfied with our property. We look forward to another opportunity to serve you in the future. More

Ellicott City, Maryland
Contributor
20 reviews 20 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 26, 2014

I spent two nights here so I could attend the funeral of a family friend. I wasn't in my room too much but overall the hotel was very convenient and overall clean. The bed was comfortable, the bathroom clean and the staff friendly. They had a bar which was nice to go have a nite cap. My only negative was... More

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White Salmon, Washington
Top Contributor
212 reviews 212 reviews
62 hotel reviews
149 helpful votes 149 helpful votes
2 of 5 stars Reviewed July 25, 2014

Dear Josh [--], You can now stop dodging my calls and having your staff tell me that your facility doesn't have a manager on duty to hear my complaints. You needed to stand up like a man and answer my calls professionally and not hide behind your employees and your message box!! I called on 5/6/14 after I got my... More

Was this review helpful? Yes 19
IHGCare, Guest Relations Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear ttocsnodrog_2000, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room assignment prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

We had a baseball team at the Holiday Inn this past weekend and it was the best! Rooms are big and the entire team loved the pool. Thank you for the manager for being so accommodating to our team. Please try the Holiday Inn. We were there for a state tournament and everyone in our group had the best time.

Was this review helpful? Yes 1
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Additional Information about Holiday Inn San Antonio International Airport

Address: 77 N. E. Loop 410, San Antonio, TX 78216
Phone Number:
Location: United States > Texas > San Antonio > North Central
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn San Antonio International Airport 3*
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Also Known As:
Holiday Inn San Antonio International Airport Hotel San Antonio
San Antonio Holiday Inn

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