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Holiday Inn San Antonio International Airport

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77 N. E. Loop 410, San Antonio, TX 78216
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Holiday Inn San Antonio International Airport
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Holiday Inn San Antonio International Airport
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223 reviews from our community

Traveler rating
    69
    66
    44
    25
    19
See reviews for
46
35
9
87
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Rowlett, Texas
Contributor
13 reviews 13 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We arrived at this hotel on 5/15 after a full day at Schlitterbahn and our time from begining to end was great. The room was well maintained, with two comfortable beds and the pillows were great as well. Our room was next to a family with a small child, that cried or talked the entire night. Yet that didn't stop... More 

Was this review helpful? Yes 1
Saint Louis, Missouri
Top Contributor
61 reviews 61 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Best thing about the hotel is convenience to airport, highway, shopping and restaurants. Located on access road on the north end of town - be prepared for traffic during rush hour. Property was clean and had ample parking. Breakfast and wifi were complimentary. Noise from rooms facing highway was unpleasant, but not intolerable. Service was great from staff. Overall, a... More 

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Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear TBrattonDesigns, Average is not how we want our guests to feel when they stay at this hotel. I will pass this review along to our hotel staff, so we can improve the guest experience. Thank you for your feedback, and we hope you will stay with us again, so you can have the guest experience that we are striving... More 

Top Contributor
54 reviews 54 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

After looooonnnnnggggg flight delays and terrible customer service throughout the travel day the service at the front desk and bar where refreshing. The room was clean and fresh and the beds comfortable. Nice pillow selection. Close up the airport with shuttle and plenty of lighted parking.

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 weeks ago

I would like to express my thanks for the wonderful customer service I received from Mr. Rodrick during my stay at the Holiday Inn. He provided excellent customer service with a sincere smile and attitude. Employees like Mr. Rodrick will ensure your customers return as well as recommend the Holiday Inn to co-workers, family and friends. AR.

Was this review helpful? Yes
jennifer332014, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Adrene R, You have made Roderick's Day! Thank you so much for letting everyone know how great he is at his job. This is the level of service we are striving to provide our guests. We have a great team of people on staff, and we are so happy that Roderick is apart of it. We can't wait for... More 

Kingman, Arizona, United States
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is awesome. The staff is efficient, excellent, and friendly. When Priceline caused issues with our reservations the staff stepped up and fixed it no questions asked. I would definitely like to stay here again the next time my family and I are in town. Previously living in San Antonio the biggest thing I like is the location of... More 

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Sunderland, Maryland
1 review
4 of 5 stars Reviewed 3 weeks ago

In the military, I have traveled and taken a lot of shuttles but the shuttle with the Holiday is great! They will take you wherever you need to go with a 3 mile radius and pick you back up. Mr Roderick had the best customer service. I will definitely stay here again.

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Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Gwen F, I can't wait to show this review to Roderick! He will be so happy to know that you were please with the shuttle service you received. He works so hard to provide excellent service to our guests, and this is affirmation that he is on the right track. Thank you so much for letting us know how... More 

Pickens, South Carolina
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here the night before we flew back to Atlanta. The hotel was clean, and it was very close to the airport. The staff was great and we enjoyed our stay there. We did not use the shuttle to the airport because we had a rental car but every time we went downstairs the shuttle was... More 

Was this review helpful? Yes 1
Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear weplayball2, We are so happy you enjoyed your stay with us! We can't wait for you to come back, and next time you must try our shuttle service. We will take you anywhere in a three mile radius that you would like to go, and there are a lot of options for dining and shopping in this area. More 

Houston, Texas
Senior Contributor
24 reviews 24 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Staff here is very friendly. Hotel was very clean, so we're the rooms and comfortable beds. Had a great stay will be back. There is another Holiday INN about 4 buildings down. Check your address before getting off. Only bad thing thing is the entrance to this hotel. If you are coming from the exit off the highway I guarantee... More 

Was this review helpful? Yes 2
Torrance, California
Top Contributor
55 reviews 55 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

When United was forced to divert 17 flights from Houston to San Antonio I knew it would be along night. Ultimately, I called the hotel from the board with the direct phone line in the baggage area. The folks at the other end of the line were just great! I'm a member, but couldn't drop everything to find my card;... More 

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jennifer332014, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear DeniseO, We are so sorry your flight was diverted, but we were so glad to have met you and had the opportunity to give you a nice, comfortable place to stay during a stressful time. Giving our guests a great experience is our number one priority! Thank you so much for taking a moment to recognize our wonderful team... More 

Laredo, Texas
Top Contributor
130 reviews 130 reviews
24 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed April 6, 2015

We had two rooms - one for adults, one for children. We received good service, and the staff were friendly - housekeepers, front desk, breakfast staff. Prices were fair. Location not bad - very close to the airport, but we didn't hear airplanes at all. We'll probably try them again.

Was this review helpful? Yes 1
Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear kccarlson, I love that your comment starts with Friendly staff! Thank you so much for your positive feedback on your recent stay. We look forward to future visits! More 

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