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Holiday Inn Express & Suites San Antonio Medical Ctr North

2.5 of 5
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11010 Interstate Highway 10, San Antonio, TX 78230 (Formerly Holiday Inn Express & Suites San Antonio East I10)
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Holiday Inn Express & Suites San Antonio Medical Ctr North
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Ranked #138 of 352 Hotels in San Antonio
A recent review
5 of 5 stars reviewed 2 days ago
Casper G Houston, Texas
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31 reviews from our community

Traveler rating
    13
    10
    7
    0
    1
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12
7
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7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

Business Travel to USAA next to this hotel and I must say I was very impressed. The rooms are very large, smelled great, Breakfast was over the top. The staff at the front desk were very professional like a 5 star hotel. Their pool is amazing for a Holiday Inn Express. I highly recommend this hotel to other travelers. My... More 

Was this review helpful? Yes
Sonal P, General Manager at Holiday Inn Express & Suites San Antonio Medical Ctr North, responded to this review

Dear Casper G Thank you so much for your review of our hotel. I am pleased to hear you enjoyed our breakfast in the morning, and that the hotel provided a convenient location for you to get to USAA in the morning. Our staff takes great pride in, so we value your feedback. We hope you will have a chance to enjoy... More 

Austin, Texas
Senior Contributor
41 reviews 41 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I stayed in the King Leisure Non-smoking room, no pets allowed. The room was clean and appointed for business persons with 2 phones, lots of electrical outlets and a desk. The bathroom was clean and modern with great water pressure and quick hot water. The microwave and mini-fridge worked well, make sure you check the settings on the fridge when... More 

Was this review helpful? Yes
Sonal P, General Manager at Holiday Inn Express & Suites San Antonio Medical Ctr North, responded to this review

Dear artbyhjoy, Thank you so much for your kind words about our hotel. We are happy to hear that you enjoyed your stay with us, enjoyed the cinnamon rolls for breakfast and had some time to relax by our resort style pool. We will take a look at the refrigerator settings in the rooms, thank you for bringing this to... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I was surprised by how nice this hotel was. The lobby is impressive and pool feels like you're at a resort. The room was very comfortable and felt brand new. They said that they had just reopened after a renovation. I definitely would go back again.

Was this review helpful? Yes
Sonal P, General Manager at Holiday Inn Express & Suites San Antonio Medical Ctr North, responded to this review

Dear Erin B, Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to comment on how you enjoyed our resort style pool and the newly renovated rooms. we hope that you had a chance to enjoy our hot delicious breakfast with our famous cinnamon rolls. We look forward to having you stay with... More 

Kissimmee, Florida
Contributor
18 reviews 18 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is very nice. It's clean & the rooms are well-appointed. We stayed in the King-suite which has a little couch area. The granite countertops & fixtures are high-end. The floors are wood, so bring crocs or houseshoes. Since there's no carpeting the atrium gets a bit echo-y. They're working on sound-proofing all the rooms. Our room was 305... More 

Was this review helpful? Yes
Sonal P, General Manager at Holiday Inn Express & Suites San Antonio Medical Ctr North, responded to this review

Dear Guest, Thank you so much for taking the time to fill out the TripAdvisor survey, we really appreciate your feedback. I am happy to hear that you liked our newly renovated rooms with granite counter-tops and hardwood floors. Thank you for mentioning the staff they really enjoy taking care of our guests to make their stay special. We would... More 

Arlington, Texas
Top Contributor
70 reviews 70 reviews
22 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The staff was friendly and the room was clean. They are a "Kid Friendly" hotel, with a lot of good choices for breakfast. (The pancake machine is always a big hit.) The pool was in the middle of a renovation (empty). This hotel is very close to "Mamacitas", our favorite restaurant in San Antonio. (We have also reviewed on Tripadvisor.)

Was this review helpful? Yes 2
Sonal P, General Manager at Holiday Inn Express & Suites San Antonio Medical Ctr North, responded to this review

Dear Guest, Thank you for taking the time to survey us on TripAdvisor. We appreciate your feedback and was happy to hear that you enjoyed our hot complimentary Express Start breakfast. The pancake machine is a big hit. We look forward to having you stay with us again so you can enjoy our resort style pool. Sincerely, Sonal Patel General... More 

Rancho Cordova, California
Top Contributor
140 reviews 140 reviews
83 hotel reviews
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed April 9, 2015

ok checked platinum member... ok yeah didn't even know or platinum.... ok room. nothing special for a brand new room(a week old) floor has scuffs, bathtub not new,, ok lets say reno!!!! room was nice best thing for the room THE BED wow great night sleep. I can over look most everything because the bed was awesome!!! if you are... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites San Antonio Medical Ctr North, responded to this review

Dear leahtots, We appreciate you sharing your experiences with regards to your stay at our hotel. We work very hard to ensure our facilities and guest services are superior and it is nice to read that bed' comfort is up to your par. However, it is regrettable if the noise from other rooms was a let down. Rest assured that... More 

San Tan Valley, AZ
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 30, 2013

They were very nice and helpful. We actually had reserved online to another hotel down the street and it was disgusting. We ended up not staying and looking for another place to stay. We saw the quality inn and they were very friendly, had hot breakfast and clean rooms for nearly the same price.We we happy!

Was this review helpful? Yes 3
Sonal P, General Manager at Holiday Inn Express & Suites San Antonio Medical Ctr North, responded to this review

Dear Guest, Thank you for taking the time to complete the survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an... More 

US
Top Contributor
71 reviews 71 reviews
65 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed October 29, 2013

Staff was amazing, particularly the young man working the desk in the evening, who seemed like he would give his life to make sure you're comfortable. Breakfast was fine, Texas shaped waffles were a nice touch. When I stayed there, it was under renovation, with the water out for part of the day. Staffed work hard to accommodate, offering bottled... More 

Was this review helpful? Yes
Sonal P, General Manager at Holiday Inn Express & Suites San Antonio Medical Ctr North, responded to this review

Dear Guest, Thank you for your positive comments about my staff, they are the best. They will be encouraged to hear your kind words. We are very excited about our renovation project, when we are done we will have rooms with a more updated look and feel. Due to the fact that we are under renovation, we have lowered our... More 

Big Sky Country
Top Contributor
129 reviews 129 reviews
35 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed October 21, 2013

When we arrived at the hotel, the water was off on the whole property. Water was restored at 5:30p.m. We had issues with the internet, but it started working properly at 5:30 p.m. also. None of the ice machines in the whole hotel worked. The kitchen staff had to go next door to buy ice in the morning for breakfast.... More 

Was this review helpful? Yes
Sonal P, General Manager at Holiday Inn Express & Suites San Antonio Medical Ctr North, responded to this review

Dear Guest, Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding, ice machines and the cleanliness of the room on your recent visit. I have shared your feedback with maintenance and housekeeping department to ensure we handle these types of situations differently in the future. I apologize for the water being turned off... More 

Houston
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 14, 2013

We stayed at this property because of Choice Reward Points we earned from staying at Comfort Suites. We wanted to use our Free night to visit Six Flags. Checking in was geat and easy, front desk very kind. Appearance of Lobby was nice. Rooms were clean for the most part, I agree with someone on here saying it was decent,... More 

Was this review helpful? Yes
Sonal P, General Manager at Holiday Inn Express & Suites San Antonio Medical Ctr North, responded to this review

Thank you for filing out the TripAdvisor review. We very much appreciate and value your feedback and will share it with our team. Your kind words about my staff will serve as encouragement to all of them as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. I do have to... More 

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