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Holiday Inn Express & Suites San Antonio Medical Center North

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11010 Interstate 10 West, San Antonio, TX 78230 (Formerly Holiday Inn Express & Suites San Antonio East I10)
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1 room 1 guest
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Holiday Inn Express & Suites San Antonio Medical Center North
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97 Reviews from our TripAdvisor Community

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Traveler rating
    67
    14
    12
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    3
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43
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23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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  • All months
    (97)
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    (16)
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    (71)
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    (6)
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    (4)
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Couldn't have had a better experience. Courteous, attentive staff. They made sure our stay was as pleasurable as possible. The cleanliness was apparent when arriving. The room was spacious well appointed and very comfortable. When I return to San Antonio this is most definitely where I will stay.

Was this review helpful? Yes 1
Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

I was traveling across the state on I-10, and I needed a place to stay for one night's rest. I chose this HI-Express because I have enough IHG Reward Points for a free night. When I checked in shortly after midnight on August 21st, I asked the front desk clerk if I could use Reward Points to pay for the... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel was clean and updated, everything was nice. When I checked in, Charlene and Jessica were so sweet, they helped me a great deal and are one of the main reasons I will return. These days customer service is lacking most places but they made me feel really welcomed. I will come back and stay again.

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed 1 week ago

Just arriving the first day to the room, we found a dead roach. They sent a guy to clean the room and a bag with candies. When the guy clean the room, he take out a lot of dirty. Next day the room was made up, but no cleaned. What we see, this hotel property despite having a great design,... More 

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A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

After searching for about three hours or so for a hotel we were able to get a room at this incredible hotel thanks to a cancellation they had. Even though we did not have a reservation and arrived in the middle of the night, as soon as we got there we received great customer service and were able to get... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Absolutely a beautiful hotel. Very updated with wood floors and very comfortable beds! The 4 staff members I came in contact with were VERY nice and very accommodating. One of the staff members let me use their personal phone charger because I forgot mine at home. Highly recommended. Can't wait to visit again with the kids. The pool is beautiful.... More 

Was this review helpful? Yes 1
Bay City, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location, access to I-10 and multiple restaurants nearby. So much to do in San Antonio and surrounding locations. Staff is helpful and courteous. Pool is very nice and well maintained and always in the sun! I was upgraded to a suite by accident but they let it slide w/o charge.

Was this review helpful? Yes 2
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Mold like spots in bathroom, very cheap breakfast, not a good location either. Stayed with my wife and daughter for a seaworld, waterpark visit for 2 nights. p.s. I rarely write review but this one was way out of range.

Was this review helpful? Yes 4
Sonal P, Guest Relations Manager at Holiday Inn Express & Suites San Antonio Medical Center North, responded to this review

Fred_Aryan It's very hard to believe your comments about our property. Our property has only been open for four months and every one of our guest love the brand new hotel and the rooms and also the Resort Style Pool. They also love our location as it's a walking distance to 5 immediate restaurants and across IH 10 there are... More 

Dalton, Georgia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We did not have a reservation but were warmly welcomed. We had a very spacious room that we were very happy with. Newly renovated property. We were mostly impressed with the front end manager, Jessica. She went out of her way to make our stay pleasant. To the point that I called the general manager to compliment Jessica.

Was this review helpful? Yes 1
Hurst, Texas
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What could have been bad turned out to be just fine. Online booking was jacked up they had no record in their system. It was late and Al made sure we were put in a room before everything was resolved. Thanks for the prompt courteous service.

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