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Holiday Inn Express & Suites San Antonio East I10

2.5 of 5 11010 IH-10 West, San Antonio, TX 78230 (Formerly Quality Inn near Six Flags)
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Holiday Inn Express & Suites San Antonio East I10
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Holiday Inn Express & Suites San Antonio East I10
Holiday Inn Express & Suites San Antonio East I10
Holiday Inn Express & Suites San Antonio East I10
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25 reviews from our community

Traveler rating
    10
    9
    5
    0
    1
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6
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3
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Tan Valley, AZ
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 30, 2013 via mobile

They were very nice and helpful. We actually had reserved online to another hotel down the street and it was disgusting. We ended up not staying and looking for another place to stay. We saw the quality inn and they were very friendly, had hot breakfast and clean rooms for nearly the same price.We we happy!

Was this review helpful? Yes 2
Sonal P, General Manager at Holiday Inn Express & Suites San Antonio East I10, responded to this review

Dear Guest, Thank you for taking the time to complete the survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an... More 

US
Top Contributor
69 reviews 69 reviews
63 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed October 29, 2013

Staff was amazing, particularly the young man working the desk in the evening, who seemed like he would give his life to make sure you're comfortable. Breakfast was fine, Texas shaped waffles were a nice touch. When I stayed there, it was under renovation, with the water out for part of the day. Staffed work hard to accommodate, offering bottled... More 

Was this review helpful? Yes
Sonal P, General Manager at Holiday Inn Express & Suites San Antonio East I10, responded to this review

Dear Guest, Thank you for your positive comments about my staff, they are the best. They will be encouraged to hear your kind words. We are very excited about our renovation project, when we are done we will have rooms with a more updated look and feel. Due to the fact that we are under renovation, we have lowered our... More 

Big Sky Country
Top Contributor
121 reviews 121 reviews
34 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed October 21, 2013

When we arrived at the hotel, the water was off on the whole property. Water was restored at 5:30p.m. We had issues with the internet, but it started working properly at 5:30 p.m. also. None of the ice machines in the whole hotel worked. The kitchen staff had to go next door to buy ice in the morning for breakfast.... More 

Was this review helpful? Yes
Sonal P, General Manager at Holiday Inn Express & Suites San Antonio East I10, responded to this review

Dear Guest, Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding, ice machines and the cleanliness of the room on your recent visit. I have shared your feedback with maintenance and housekeeping department to ensure we handle these types of situations differently in the future. I apologize for the water being turned off... More 

Houston
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 14, 2013

We stayed at this property because of Choice Reward Points we earned from staying at Comfort Suites. We wanted to use our Free night to visit Six Flags. Checking in was geat and easy, front desk very kind. Appearance of Lobby was nice. Rooms were clean for the most part, I agree with someone on here saying it was decent,... More 

Was this review helpful? Yes
Sonal P, General Manager at Holiday Inn Express & Suites San Antonio East I10, responded to this review

Thank you for filing out the TripAdvisor review. We very much appreciate and value your feedback and will share it with our team. Your kind words about my staff will serve as encouragement to all of them as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. I do have to... More 

Lubbock
Top Contributor
144 reviews 144 reviews
31 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed August 15, 2013

This property was obviously something else before it was a Quality Inn. But it was very comfortable, the beds were great! I like the little lap desk with the tv remote and the HBO guide. The wifi was great! We were in Room 218. Did not hear a peep from our neighbors. Slept thru breakfast. Enjoyed the noon checkout time.... More 

Was this review helpful? Yes
Sonal P, General Manager at Holiday Inn Express & Suites San Antonio East I10, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

somewhere
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed April 10, 2013

We like to visit San Antonio for different reasons; I go for relaxing, and my wife and daughter for shopping. I selected this hotel because there was a bad weather forecast and this hotel has internal corridors. My stay was better than expected. It has a nice breakfast buffet and the personnel are friendly and helpful. My rooms were large... More 

Was this review helpful? Yes
Sonal P, General Manager at Holiday Inn Express & Suites San Antonio East I10, responded to this review

Thank you so much for taking the time to write a review for our property. We take great pride in ensuring our guests have a wonderful experience while staying with us. My staff are an exceptional group of people, and I am glad they provided excellent service to you and your family. We look forward to having you stay with... More 

Newport News, Virginia
Top Contributor
88 reviews 88 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed April 7, 2013

We stayed here a couple of days because it was near Fiesta 6 Flags. The room was small with no microwave nor refrigerator and it was relatively clean. I didn't feel comfortable though walking around in my socks. The bathroom was tiny. I don't see how a person of larger proportions could comfortably get in the bathroom and close the... More 

Was this review helpful? Yes
Sonal P, General Manager at Holiday Inn Express & Suites San Antonio East I10, responded to this review

Thank you for your feedback. Please accept our sincere apologies for the shortcomings you experienced with your room and we regret we fell short in providing great breakfast service during your stay. We do have larger rooms as well as two-room suites and I am sorry if these were not presented to you as an option when you checked in.... More 

Cleveland, Ohio
Contributor
14 reviews 14 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 26, 2013

Our cousins used this hotel for their mom's (our aunt's) surprise 80th birthday party. The entire staff (Kim, Jess, Jordan and Ben) could not have been nicer and more helpful. When we made the reservation there was a problem with the website and Kim took care of that and then left a note for the on-duty staff person. When there... More 

Was this review helpful? Yes
Sonal P, General Manager at Holiday Inn Express & Suites San Antonio East I10, responded to this review

Thank you for taking the time to post a response on our page about your stay with us. We are glad to hear you had an excellent experience while staying with us and that our staff efficiently took care of you. We look forward to seeing you on your next trip to San Antonio. More 

Gaithersburg, MD
1 review
5 of 5 stars Reviewed March 10, 2013

My cousins planned a surprise party for my aunt on March 2, 2013. My stay was very pleasant and well planned and just a very nice place to stay. I enjoyed the breakfast and the room was lovely. Special thanks go to Ben, Jess, Jordan and Kim - what a wonderful staff. Very friendly and accommodating. They all should be... More 

Was this review helpful? Yes
Sonal P, Manager at Holiday Inn Express & Suites San Antonio East I10, responded to this review

I appreciate you taking the time to write a review for our property. We have a great team of employees who work hard to provide the best experience possible for our guests. I will be sure to pass on your kind words to them. We look forward to seeing you on your next visit to San Antonio. More 

Temple, Texas
1 review
5 of 5 stars Reviewed February 28, 2013

My stay here was wonderful, staff was very friendly all smiles everytime we entered or exit the building. Our room was clean and smelled really good. Resurants and shopping malls nearby I sure do love that lol but we will definetly stay here again. Thanks guys good job tell manager to give u guys a raise for real well deserved... More 

Was this review helpful? Yes
Sonal P, General Manager at Holiday Inn Express & Suites San Antonio East I10, responded to this review

Thank you very much for taking the time to write a review about our hotel. We are happy that our staff did an excellent job during your stay, as we always strive to create a great guest experience. We are glad you enjoyed yourself in San Antonio and we hope to see you back at our hotel in the near... More 

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Additional Information about Holiday Inn Express & Suites San Antonio East I10

Address: 11010 IH-10 West, San Antonio, TX 78230 (Formerly Quality Inn near Six Flags)
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites San Antonio East I10 2.5*
Number of rooms: 122
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Also Known As:
Quality Hotel San Antonio
Hampton Inn San Antonio
San Antonio Hampton Inn

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