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Embassy Suites by Hilton San Antonio - NW I-10

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7750 Briaridge Drive, San Antonio, TX 78230
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Embassy Suites by Hilton San Antonio - NW I-10
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Embassy Suites by Hilton San Antonio - NW I-10
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548 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Luling
1 review
2 of 5 stars Reviewed 5 days ago NEW

Complimentary breakfast may have been provided but only if you arrived when it opened. Lines were too long due to food running out, silverware running out and the ability to handle amount of guests. Housekeeping did not provide the correct amount of towels daily and staff just provide excuses instead of rectifying the situation.

Review collected in partnership with Embassy Suites Hotels

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Ankeny, Iowa
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had no troubles checking in. The room was clean and a standard Embassy-style room with the standard amenities. I did not notice any aroma issues and thought the HVAC and plumbing worked fine. Also ate breakfast at the hotel and thought the buffet was good. It includes cooked-to-order omlettes. They have a weekday "happy hour" where you get bar... More 

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1 review
5 of 5 stars Reviewed 6 days ago NEW

This hotel is PERFECTLY located for all the family To Do's in San Antonio. It was also easy to get to Downtown as well. The hotel is needing an update but the GREAT SERVICE of the Staff certainly made up for the slight wear & tear. I'll be back.

Review collected in partnership with Embassy Suites Hotels

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Corpus Christi, Texas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

The last 2 days we've been getting emails about confirming an early check in. Little did we know, that it did absolutely NOTHING!!!! Email states check in is at 3 and when we arrive the lady rudely says that check in is at 4. So here we are 330 and still waiting. Apparently customers started a line and the lady... More 

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Temecula, Ca
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Room was dirty and smelly. Bathroom was full of hair and soapscum in tub. Scores of Kids running wild throughout the hotel unchecked. Breakfast at 9:45 was a mistake. There was a line of people waiting for food to be replaced, when it arrived, there were no plates or utensils to be had. Apparently the management doesn't know how to... More 

Was this review helpful? Yes 1
Terri S, Director of Sales at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Dear Marcella, I'm so sorry for your unfortunate experience this weekend at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best in lodging and service so our lapses during your stay are being taken very seriously. I would be delighted to be... More 

Jennings, Louisiana
1 review
1 of 5 stars Reviewed 1 week ago

We love Embassy Suites but this property is by far the worst we have seen! We stayed here last year on our vacation and everything was fine but this year was terrible. We were treated rude at checkin our room wasn't ready then we got to our room and found mildew up the wall on side of bed, I went... More 

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Terri S, Director of Sales at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Dear Ms. Hebert, I'm so sorry for your unfortunate experience this week at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best in lodging and service so our lapses during your stay are being taken very seriously. I would be delighted to... More 

Alvin, United States
1 review
2 of 5 stars Reviewed 1 week ago

The beds are hard and lumpy. The sleeper sofa looked and felt as if it was from the 50s. The evening bartender was rude. The breakfast staff were helpful and efficient. There were children running up and down the hallway and the hotel staff seem baffled as how they should handle them. As if that's never been a problem before?

Review collected in partnership with Embassy Suites Hotels

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Terri S, Director of Sales at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Dear Matthew, We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen a little short during your recent stay. I sincerely apologize for any deficiencies experienced while staying with us. I will follow up with my team immediately to ensure we take all necessary steps to continue to make improvements... More 

Lexington, Kentucky
Level Contributor
103 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for one night while in town for business. This is your average Embassy with evening manager reception and breakfast which were both nice. Location is not convenient to anything unless you want to drive go carts at the Malibu track next door. It is easy location off on the 10 though. It was a tad pricey for the... More 

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Brownsville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The kitchen was out of many items, there were not enough waiters or waitresses, the food was very late coming out, the quality of the food when it finally arrived was unacceptable. On the bright side the waiter was very nice. Please get the waiter some help in the kitchen and in the dining and bar area.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Terri S, Director of Sales at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Dear Gregg, I'm so sorry for your unfortunate experience this week at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best in lodging and service so our lapses during your stay are being taken very seriously. I would be delighted to be... More 

Caldwell, United States
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

A dated, worn property that is way over-priced for what you get. Not a property that seems to be aligned with Hilton's standards. Dark, musty rooms with sketchy, unsafe vibe to the property. With so many other options, we would not stay at this property again.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
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