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Embassy Suites by Hilton San Antonio - NW I-10

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7750 Briaridge Drive, San Antonio, TX 78230
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1 room 1 adult
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Embassy Suites by Hilton San Antonio - NW I-10
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642 Reviews from our TripAdvisor Community

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Jackson, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

1st time staying at this hotel and will definitely make it s stop on my next trip to San Antonio. Very close to the airport and only minutes from the river walk. Nice and clean, the rooms are bright and not dark. The staff was very welcoming. Great hotel.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Paul H
Anaheim, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Our 2-room suite was a surprise. It was spacious and clean and luxurious. The free breakfast included many great items including made-to-order eggs, cereal, bacon, sausage, potatoes, muffins, rolls, fruit, etc., etc. The evening welcome offered free drinks (we got soft drinks), popcorn, chips and dip, and peanuts. We were very impressed with our 3-day, 4-night stay.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Robert L
A TripAdvisor Member
2 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at this hotel for 3 nights in room 621 on January 15-17. My husband and I normally adore the Embassy Suites due to comfort and the happy hour. Check in was not until 4... No problem... Can't change hotel policy... I made my reservation over a month in advance and asked for room away from elevator. Kim says... More 

Helpful?
Thank A TripAdvisor Member
Terri S, Director of Sales at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Dear Mr. Carlita, I'm so sorry for your unfortunate experience this week at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best in lodging and service so our lapses during your stay are being taken very seriously. I have adjusted one nights... More 

Corpus Christi, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

We had a very good time at the Embassy Suites. The hotels happy hour was very nice and the buffet in the morning was also very good. The only complaint we had was the pool. We went into the pool at 10:00 p.m. after the kids had gotten out and it was adult swim only, but the pool was filthy.... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Vaughn P
Rockport, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

If you are needing to stay on the Northwest side of San Antonio I highly recommend the Embassy Suites at I10 and 410 for a very comfortable stay. The rooms are nice and clean, the free breakfast cooked to your order and the restaurant has a nice selection of entrees.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Melanie C
Imperial, United States
Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

Hotel Outdated. Rooms do not feel clean and bathrooms are very small. Staff is friendly and the hotel is close to airport. I will not be going back as it is truly not what u expect from an embassy suite chain

Helpful?
Thank Charles B
Terri S, Director of Sales at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Dear Charles, We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any deficiencies experienced while staying with us. I will follow up with our team immediately to ensure we take all necessary steps to continue to make improvements for our... More 

New Braunfels, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

Epedia was not my friend when booking this hotel. They gave me the wrong dates and then didn't fix them.. I ended up on the phone with them and the hotel for hours when my mom was in the middle of a 7 hour surgery. The staff - Erik, Kim, and Otis were absolutely incredible! They offered my husband and... More 

Helpful?
Thank Tara V
Houston, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I had such a pleasant stay at the Embassy Suits. Everyone who worked there was helpful and hardworking. The hotel was clean and the service was unbelievable. I can't wait to return to the Embassy Suits, Medical Center Hotel!!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Mary Gal K
austin, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

The hotel is nice and quiet. The rooms were clean and spacious; however, the bed was much too soft and I woke up with a backache. The evening reception and breakfast were nice to have. There wasn't a lot of variety on the buffet portion of these occasions.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Toni H
San Antonio, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

I have been staying here off and on for 2 months while trying to find a new home. The staff is always friendly and accommodating, like they can't do enough for you. Everyone from management in the business office to the front desk, the omelet lady, the happy hour bar tender, the van driver are tops. Clean and comfortable. .

Helpful?
Thank carl n
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