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Embassy Suites by Hilton San Antonio - NW I-10

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7750 Briaridge Drive, San Antonio, TX 78230
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Embassy Suites by Hilton San Antonio - NW I-10
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524 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Katy, United States
1 review
2 of 5 stars Reviewed yesterday NEW

I've stayed at several hotels and this one was the worst. The bathrooms were WAY TOO SMALL! When I asked the hotel staff for more wash cloths, we were told they were out and never received more. The pillows were flat and the mattress was hard and uncomfortable. There was also no comforter on the bed, only sheets. I did... More 

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United States
1 review
4 of 5 stars Reviewed yesterday NEW

This was a good hotel, but there were some issues. The Wifi on the 6th floor was ok up through the living room but horrible in the bedroom. I complained a couple of times but all they did was reboot. Useless. The maids were lazy. 12 nights there and they never noticed the towel hanging on the back of the... More 

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Fort Worth, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We recently stayed 2 nights at the Embassy Suites in San Antonio. This is the one that is on the highway and not the Riverwalk. Although, it's not central to all the attractions, the drive to the Riverwalk and Sea World were not bad. The Riverwalk and Alamo are about a 10-15 min drive and Sea World was about 30... More 

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Fairview,Tx
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Embassy Suites are always a special treat with their outstanding breakfast and evening reception with complimentary alcoholic and non-alcoholic drinks. The décor is very fitting for San Antonio, the atrium area is beautiful. The hotel is looking old, but is comfortable. The staff was friendly and helpful. My son and grandson were in another room an left a day earlier... More 

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Longwood, Florida
Top Contributor
109 reviews 109 reviews
84 hotel reviews
192 helpful votes 192 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed here a few months ago for one night in a room that literally gave me the creeps. Strange noises, no view to speak of and located right above the indoor pool. The beds are too small for the room and the end table located between them was difficult to reach from the bed. The bathroom was extremely small... More 

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knoxville, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

This hotel has such a spectacular courtyard and is in a good location, but the décor is still in the 80's and in very sad shape. Furniture and bedding are stained and felt unclean. I stayed at a different Embassy Suites the week before in Saratoga Springs, and it was like going from a Cadillac to a Pinto.

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Louisville, Kentucky
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I have stayed at this property many times on business trips to San Antonio and have always been completely satisfied, until the weekend of 6/24. The hotel staff was completely overwhelmed. During the managers reception every night over the weekend, the line for refreshments was at least 20+ people deep, and it was impossible to find a table at breakfast... More 

Was this review helpful? Yes 1
Terri S, Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

I'm so sorry for your unfortunate experience this week at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best in lodging and service so our lapses during your stay are being taken very seriously. I would be delighted to be of assistance... More 

Lubbock, Texas, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

The lobby is very pretty. The complimentary breakfast was very tasty and abundant with several serving areas so lines weren't long. There are plenty of seating areas also. The pool had a strong chlorine smell which didn't tempt me to swim, but the listed pool hours did include separate adult only swim times. There are two glass elevators on each... More 

Review collected in partnership with Embassy Suites Hotels

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Vista, United States
1 review
1 of 5 stars Reviewed 1 week ago

This had to be the worst hotel in San Antonio. The check-in process was the worst. The management staff was bad. They did not clean the room. The room smelled like someone smoked 2 packs of cigarettes. The room was suppose to me non-smoking. I told management about the experience and they sad sorry, will you stay again. Are you... More 

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Brownsville, Texas
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed for two nights with family. The lobby area and the central courtyard has a nice tropical look. happy hour everyday was nice but cleanliness in the area not the best. The floor was sticky !!! Complimentary breakfast offered but crazy lines esp for made to order eggs etc. Only one person was making the made to order stuff and... More 

Was this review helpful? Yes 1
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