Had a two night business stay. Hotel was nice, the hotel restaurant made a good chicken spinach salad, and the bartender Chris was a cheerful busy sort. I asked for an airport shuttle at 06:30am but was told that it would not be available until 07:00am. The hotel 'feels' right for San Antonio. It is not new, but is well... More

The staff stands out. What a wonderful show of hospitality. We got to the area three hours before check-in. We called to ask about early check-in figuring we would get shot down but we were actually told to come on in. This was beyond our expectations. Our room was always clean. The managers reception was fun and well staffed. We... More

The staff here is very nice and friendly but the building itself is very old. I was not very impressed by this Embassy Suites. The rooms are large and spacious but they need renovation because they give a "run-down" look. The bathrooms are tiny (6ft X 6ft) The rooms have old fixtures and bad lighting. This hotel looks like its... More

Centrally located. Can get to anyplace from here. The managers reception is fantastic and drinks are well made. The Plaza Grill has a Nacho appitizer that is to die for. Get it mixed, and you will find steak slices, and chicken chunks mixed in with the black beans and chips. Was enough for both the husband and me. Also, their... More

We stayed here during a cheer competition and it was great! My daughter thought the hotel was so cool. She loved the clear elevators and the swimming pool. The rooms were very spacious. It really is a neat place. The people are very friendly there. We ate dinner at the hotel grill. The only bad thing was the waitress was... More

Like ice cold water for bathing, poor onsite service and no follow up by local management? then I have a recommendation for you- the Embassy Suites Hotel San Antonio Northwest / I-10! Had to wait to the desk clerk to finish her cell phone call before I could get checked in only to discover there was no hot water in... More

This was an awesome experience we recently stayed 2 weeks the room was very clean we enjoyed the manageres reception every night Chris, our bartender was awesome, always had a smile and friendly! We arrived the weekend of spring break the hot tub was not as clean as I thought it could be we asked the pool guy to check... More

Nice room. Terrible location. Slow Internet. Dirty common areas. Rundown. Way too many other options to flush money down this property.

They REALLY need more/bigger elevators. Tiny & slow plus shared by staff with dirty room service dishes and dirty laundry. Otherwise we really enjoyed this pretty facility and the free drinks at happy hour each evening. My son left his power cords to his video games there. Anthony graciously mailed them to us.