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All 351 San Antonio hotels

Embassy Suites Hotel San Antonio Northwest / I-10

3.5 of 5 Hotel   |   7750 Briaridge Drive, San Antonio, TX 78230 (Northwest Side)
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61%
Ranked #142 of 351 hotels in San Antonio
A recent review
3 of 5 stars reviewed yesterday
swindy10 Ft Worth, TX
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386 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
Ft Worth, TX
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed yesterday NEW

Embassy Suites always raise the bar but this particular location needs some TLC. The layout of the room is weird with the bathroom sink actually being a part of the bedroom. The toilet/shower door is attached to the bedroom and is quite small. The bathroom door would not close all the way so anyone that was sitting had to hold... More

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Virginia
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is a rather typical older Embassy Suites hotel. The staff is great, the layout is comfortable. Rooms are the standard 2-room layout, which is always good. No noise problems at all. The evening reception is well laid-out and pleasant. Made-to-order breakfast is really nice, and oatmeal and other cereals are there for those who don't want eggs and sausage.... More

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Brampton, Canada
1 review
4 of 5 stars Reviewed 6 days ago NEW

House keeping is erratic. Rooms cleaned very late in day. Some days garbage not emptied. Some days not enough towels or bath matt left. Some days no toilet paper left!! Good location, average pool. clean hotel ,decent breakfast. Enjoyed managers reception each night.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
okc, United States
1 review
2 of 5 stars Reviewed 1 week ago

bad review due to not being cleaned after I arrived from a 12 hr drive. Hotel Staff is very nice, love the folks that work in the kitchen/restaurant area. Managemet is very nice and willing to work to make the best of bad situations

Review collected in partnership with Embassy Suites Hotels

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Houston, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I was very disappointed in my stay at the Embassy Suites hotel. The pool and the spa both were dark and murky and there was a slimmy film at the bottom of the pool and spa. After brealfast at the hotel I was ill with diarrhea for two days.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed at this location during the July 4th holiday and had a good experience! The staff in the breakfast and reception area were very courteous and helpful.Also housekeeping was very prompt when we needed extra pillows or bedding. Although the facility is dated, it is very well managed!

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Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We appreciate your feedback as it assists us on improving our service and quality. More

Muskogee, Oklahoma
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is in desperate need of an update! The furniture was old,worn and dirty, the carpet was stained. I found someone's dirty sock and an orange in our room. I have never seen a bathroom that small in any hotel ever! It was difficult to bathe my small boys in that tiny bathroom.The service was good and everyone was... More

Was this review helpful? Yes 3
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

Thank you for taking the time to let us know how we are doing! We would certainly welcome a multi-million dollar renovation, and it appears we have one coming soon! That being said, our dedicated team works hard to provide our guests with a very clean, friendly and service-oriented hotel and I firmly believe we hit the bulls-eye there each... More

Brooklyn, New York
Contributor
15 reviews 15 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Let me begn by praising the front desk. Our flight was delayed getting into San Antonio, TX and the car rental establishment was closed, no problem the hotel had the courtesy van there in no time.When I asked for a number of cab service that next morning (to pick up our rental car) they had the courtesy van take us... More

Was this review helpful? Yes 1
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

We always feel elation when a guest as a terrific stay with us! Our 2-Room Suites provide the extra space for single travelers all the way up to multiple person family stays. This is one of our big differentiators over our competition...and the complimentary cook-to-order breakfast and evening manager's reception just makes it that much better! Thank you again for... More

2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I must say this is by far the worst Embassy suites I have ever stayed in..... This hotel is just going through the motions. Our rooms were so filthy you could tell they only come in and change the bedding and do quick wipe down before the next person checks in. The pool looks as if it has not been... More

Was this review helpful? Yes 4
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More

Contributor
11 reviews 11 reviews
9 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

I don't stay at Embassy Suites very often, but this hotel was very nice. The rooms were very large and very comfortable. The in-house restaurants are good and the hotel staff was very courteous and helpful. About my only complaint was the internet connection. While I never expect much from hotel internet connections, even this connection was sub-standard. As far... More

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We appreciate your feedback as it assists us on improving our service and quality. I will share your comments with our entire team and of course thank them heartedly for their continued commitment to our guest satisfaction! More

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Additional Information about Embassy Suites Hotel San Antonio Northwest / I-10

Address: 7750 Briaridge Drive, San Antonio, TX 78230
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel San Antonio Northwest / I-10 3.5*
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Also Known As:
Embassy Suites San Antonio
San Antonio Embassy Suites

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#85 Business Hotel in San Antonio
Hotel Class
Number of rooms
216

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