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All 353 San Antonio hotels

Embassy Suites Hotel San Antonio Northwest / I-10

3.5 of 5 Hotel   |   7750 Briaridge Drive, San Antonio, TX 78230 (Northwest Side)
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Ranked #137 of 353 Hotels in San Antonio
A recent review
5 of 5 stars reviewed 1 week ago
Katia Elisa S Monterrey, Mexico
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408 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
Top Contributor
237 reviews 237 reviews
23 hotel reviews
92 helpful votes 92 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

This hotel is an old Embassy Suites... it smells somewhat and it was musty smelling. The floors in the Bar/Breakfast area was always sticky. The bathroom in the rooms is small and it can only be accessed through the bedroom, hence it is an issue if you happen to have someone staying on the foldout bed. The location of this... More

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Houston, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

I love Embassy Suites...just NOT this one!! If you can stay somewhere else, please do! It seems as if there have been no upgrades in quite a while, and everything in the rooms are old and worn. Stained carpets, dirty blinds, and the tub clogged during every shower. Go somewhere else.

Review collected in partnership with Embassy Suites Hotels

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Monterrey, Mexico
1 review
5 of 5 stars Reviewed 1 week ago

My family and I enjoyed a lot this hotel, excellent hot breakfast and service, my children loved the swimming pool and Jacuzzi, great architecture inside. There are some video game machines close to the restaurants so just keep few 50c coins with you and your kids will be very happy there also. I really recommend this hotel.

Review collected in partnership with Embassy Suites Hotels

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Hayward, California
Top Contributor
184 reviews 184 reviews
24 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 1 week ago

My brother loved this hotel for its proximity, warm rich tones in the room and especially the complimentary breakfasts. He came to San Antonio to research potential employment and temporary housing. I have brought many family members to Embassy Suites and have only received rave reviews from each one. Kudos to the staff and management for making our stay memorable.

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Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

Thank you for your review. We strive to do just what we accomplished for your stay, provide a memorable stay along with an attentive staff and southern hospitality. Thank you again and I have thanked our staff for a job well done. More

1 review
5 of 5 stars Reviewed 1 week ago

Very nice Hotel, Loved the Lobby, evening reception, and hot breakfast. Our room was clean, quiet and spacious. Sofa bed was lumpy, and wish the double beds were queen sized. But overall a very nice place to stay.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

Thank you for your time on writing a review for us on TripAdvisor.com. I have shared your comments with our team. More

Houston, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

I would likely stay with Embassy suites again, just not this location. The fire alarms are located just behind the door in every room so if you open the door too wide it set it off, which is very annoying with young child. There were no highchairs for the breakfast area.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

Thank you for you review and I have shared your comments with the hotel team. More

Missouri City, TX, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The directions to this hotel are extremely confusing and frustrating. The hotel associates' directions were confusing and not accurate. The service was acceptable and breakfast was good. The rooms are clean but could use some updates.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

We appreciate your time in writing a review on TripAdvisor.com. I apologize for our staff's confusing directions and will work with them on supplying the most accurate and simple methods to arrive at the hotel in a timely manner. Again, thank you for your comments as it is the only way we can continue to get better. More

Houston, Texas
Top Contributor
163 reviews 163 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We arrived just after 8pm & a private reception was in full swing. Check in went well but the person had to check, recheck, check again between two systems until another associate came to assist. Who found our reservation in a second. The handicapped room reserved was just within feet of the front desk which was perfect for a family... More

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Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

Thank you for your feedback and your time writing a review. I have shared your comments with the team and thanked them for their hardwork but reinforced the need to always focus on the small details to ensure our guests have a great stay. More

Garland, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The first room we checked into was musty, unkempt and lacked proper amenities. Floor was filthy. Looked like it had not been vacuumed in weeks. Sofa was dirty. We stayed in it the first night. We almost checked out early but the next day we asked to move and were accommodated. Had to wait for the housekeeper to prepare the... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

Jackie, Thank you for your feedback of your recent stay with us. I sincerely apologize that we were unable to meet expectations and based upon your review I am actively participating with our housekeeping staff to ensure this does not happen again. I hope that if your travels bring you back to the area that you will consider staying with... More

SAT
Top Contributor
118 reviews 118 reviews
24 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We really like staying in Embassy Suites and have had very good luck with the brand in other locations. This time we were disappointed. The staff were friendly and helpful, however, the property was poorly maintained (looking around the room and common areas it was easy to spot the many things that needed attention). The breakfast buffet didn't open early... More

Was this review helpful? Yes 1
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give... More

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Additional Information about Embassy Suites Hotel San Antonio Northwest / I-10

Address: 7750 Briaridge Drive, San Antonio, TX 78230
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel San Antonio Northwest / I-10 3.5*
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Also Known As:
Embassy Suites San Antonio
San Antonio Embassy Suites

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