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All 343 San Antonio hotels

Embassy Suites Hotel San Antonio Northwest / I-10

3.5 of 5
7750 Briaridge Drive, San Antonio, TX 78230
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Embassy Suites Hotel San Antonio Northwest / I-10
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61%
Ranked #139 of 343 hotels in San Antonio
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212 reviews from our community

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Date Rating
Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 16, 2013 NEW

I was there on vacation with my son and had a bittersweet stay. The hotel itself is very nice the kitchen staff was GREAT!! On the other hand the housekeeping and front desk staff all had a long face not one of them smiled, or said hello or anything, terrible customer service from them. Furthermore, I was assigned a handicap... More

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Syracuse, New York
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 13, 2013 NEW

I've stayed here multiple times on business travel. This properly could definitely use some TLC. Each time I stay there is something that doesn't go quite right. One time, a broken air conditioner. Another time, only 1 of the TV's worked, etc. This trip, the hallways all had a very foul odor, although it did not carry into my room... More

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Cincinnati, United States
1 review
2 of 5 stars Reviewed June 13, 2013 NEW

Upon check-in, I was treated rudely by the manager. My husband found a black sock under the bed ( so if you stayed in room 816 and are missing a child's black sock, they have it at the front desk) After taking all of our luggage to our 8 floor floor, the elevators quit working. There was a manager's reception... More

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Taos
1 review
1 of 5 stars Reviewed June 8, 2013

I stay at Hilton properties all across the county, primarily HGIs, Homewood and Embassy Suites. Hate to be this critical, but by far this must be the worst Hilton property I've ever stayed. If you are a business traveler please avoid. This is a decrepit property which you realize instantly upon entering the hotel. My room felt like it was... More

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Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review
June 10, 2013

I am really sorry your recent stay was not a good one. We pride ourselves on providing the service and accomodations you should expect when staying at an Embassy Sutes. We will utilize your feedback in particular comments regarding Carpet, A/C, insect, and Breakfast to improve. Thank you for bringing these items to our attention. We hope you will give... More

garland, tx
1 review
3 of 5 stars Reviewed June 6, 2013

I have stayed at various hotels in San Antonio over the years and really think good customer service exceeds accomadations or make them less important. Its the people skills that make or break a business. I wasn't impressed with the front desk and their assistance with directing in and around the area as well as the attentive, smiling and warm... More

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Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review
June 7, 2013

Thank you for staying with us and we are happy to hear you will visit us again in the future. I'm sorry our front desk was not as friendly as they should have been and the sofa sleeper was not comfortable. We are happy to hear your dining experience was a good one and thank you for your comments regarding... More

OKC, OK
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 6, 2013

My husband and I stayed for 6 nights at the hotel with our 4 kids. We had a room on the 4th floor. The highway noise was bothersome until we figured we could turn on the fan part of the thermostat to low and drown it out some. Room was pretty clean, and the staff were mostly friendly and very... More

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See 4 more reviews by kvvbs for San Antonio
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review
June 7, 2013

We are glad you enjoyed your stay with us and look forward to your return visit to our hotel. Thank you for the feeback regarding the noise in the suite and the sofa sleeper being uncomfortable. More

Santa Fe, New Mexico
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 5, 2013

I have stayed at Embassy Suites for years and this is the first time I have been disappointed. If the room had been $79 it would have been expected. I told my mother in law we always stayed at ES because of the comfortable beds and amenities. The beds WERE NOT comfortable. We reported our bedroom remote control didn't work;... More

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Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review
June 7, 2013

I'm sorry you were disappointed with your stay and it was not up to the standards you should expect from Embassy Suites. We will utilize your feeback to make correction moving forward and appreciate you taking the time to let us know your comments. Hopefully you will give us another opportunity to host you in the future. More

humble, United States
1 review
3 of 5 stars Reviewed May 31, 2013

The hotel was older but the rooms have been updated. The KS bed was comfortable but the sofa pull out was not. The location was very good for Six Flags. It was great to have two rooms and free breakfast. The indoor pool looked nice, but we didn't use it.

Review collected in partnership with Embassy Suites Hotels

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Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review
June 3, 2013

I am glad your weekend trip worked out and we will look into the sofa sleeper comment. Thank you for your feedback and we look forward to your return trip to our hotel! More

brownsville, United States
1 review
3 of 5 stars Reviewed May 30, 2013

i had hip pain during my entire stay from the uncomfortable beds. the hotel is nice and the location is close to highway but what is the point of staying in a nice hotel if you cant get a goodnight's rest. the bed was really uncomfortable to sidesleepers.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review
May 31, 2013

Not getting a good night''s sleep due to uncomforbable mattress is something we will definitely look into. We appreciate your feeback and are glad the rest of your stay was a good one. We look forward to you staying with us again. More

Manvel, United States
1 review
4 of 5 stars Reviewed May 29, 2013

As usual this hotel provides a comfortable environment and clean rooms. They also have very courteous staff. However, I stayed at the Embassy Suites River Walk for two days prior to this stay for two days. Big difference in amenites provided. The River Walk Embassy Suites, provided free wi-fi and a much better evening reception than what I received here.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review
May 31, 2013

Thank you for staying with us. We appreciate the feedback comparing us to the Riverwalk location. We will work with our team regarding your comments and look forward to hopefully seeing you in the future. More

 
 
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Additional Information about Embassy Suites Hotel San Antonio Northwest / I-10

Address: 7750 Briaridge Drive, San Antonio, TX 78230
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Business Center Fitness Center Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Romantic Hotels in San Antonio
Price Range: $$
Hotel Class:3.5 star (3.5*)
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Also Known As:
Embassy Suites San Antonio
San Antonio Embassy Suites

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