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Embassy Suites Hotel San Antonio Northwest / I-10

3.5 of 5 7750 Briaridge Drive, San Antonio, TX 78230
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Embassy Suites Hotel San Antonio Northwest / I-10
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Embassy Suites Hotel San Antonio Northwest / I-10
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452 reviews from our community

Traveler rating
    148
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    91
    62
    27
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Austin, Texas
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

The hotel itself was very similar to other Embassy Suites I have stayed in recently. Spacious room. A little worn. But, cannot beat the value for business travel. Great custom breakfast before my 8 a.m. meeting. Make sure you take all valuables with you to the room as the signs read. SAPD was visiting with another guest that next morning... More 

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Seabrook, Texas, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Suite was spacious and clean, nice open courtyard, reception at night and breakfast in the am very nice. Microwave and fridge in room. Management and staff that cares, nice workout space, unfortunate you have to pass the bar and grill to get to it, haha. Very pleasant stay.

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

We pride ourselves in providing each and every guest with a high quality experience and it seems we did just that during your recent stay. I sincerely thank you for your review and please come back and enjoy our hospitality again soon. More 

Brownsville, Texas
Top Contributor
72 reviews 72 reviews
12 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A perfect, quiet, clean all-suite hotel. On checking in, Jen, the manager on staff, worked to show that the teamwork and pride showed by this Embassy Suites staff would make me happy I chose this hotel. Great breakfast, great manager's reception.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

Thank you for taking the time to write a review on TripAdvisor.com after your recent stay with us. We look to feedback to assist us on improving our service and quality as well as keeps us focused on what's important to our guests. I will share with the operations team and especially thank Jen on a job well done! More 

Chicago
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My family and I stayed here over a long weekend for the 2nd year in a row. Last year we were very happy with the hotel, in particular the excellent buffet breakfast which is why we chose to stay again. Either the hotel has aged considerably in the last year or we didn't notice that it was run down previously;... More 

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Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

Dear RW09, Thank you for staying with us at our hotel. I appreciate your candor; we look for reviews to provide insight into our hotel. We are actively examining our hotel appearance, and I welcome any additional comments or suggestions you would like to share. I’m pleased that our hospitality shined through and also hope you were able to enjoy... More 

San Antonio, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

I am a Hilton member and I go out of way to stay at the Embassy Suites, until here... STAY AWAY!!!! The food at the restaurant is, well lets just say go down the street to the McD's and it would be better. Stay out of the pool and hot tub, the jets do not work, they both leave kind... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the issues that you experienced during your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next... More 

Thousand Oaks, United States
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This is the worst Embassy Suites Hotel I have ever seen (and I've seen quite a few). Rooms were filthy and food was substandard. Staff was lazy and unhelpful. Even after they claimed they changed the linens we found used candy and gum wrappers (with the gum inside) inside the beds. When we only got one towel after the first... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Thank you, Keith Harward... More 

Del Rio, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We always return to this particular Embassy Suites due to the quality of food at their Breakfast, cleanliness of the rooms and the positive attitude of all of their employees. If you want a carefree hotel stay then this Embassy Suites is the one for you!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

Thank you for taking the time to write a review on TripAdvisor.com after your recent stay with us. We appreciate your feedback as it assists us on improving our service and quality. I will share your comments with our entire team and of course thank them for their hard work! More 

Dallas, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Chargeing for wifi is waaaaay below your image. Quit it. I will never again pay for wifi at a hotel. Got it? xoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxo. 200 words minimum...really?

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

Thank you for your review...we will be updating our WiFi offerings as our 2015 New Year's resolution. Stay tuned for what we have put together! More 

Houston
2 reviews
4 of 5 stars Reviewed 4 weeks ago

The hotel was beautiful, the rooms clean and the breakfast fantastic. My only criticism would be that the breakfast area had minimal wait staff, so there was no one there to help us find certain breakfast items or to help us carry our food to our table, given that my husband and I are both physically disabled. I've stayed at... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

We appreciate you taking the time to give us feedback as we are constantly trying to improve our guest's experience. We actively listen to all our guests that choose to share the details of their stay. I have also shared your feedback with the hotel staff and Food & Beverage teams so we can continue to take steps to improve... More 

San Antonio, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Hotel needs renovation!!!! Heating and Cooling nonconsitent. Carpeting very worn. Springs popping through and Stains on cushions on the couch. Mattress quite worn down as well. Wallpaper pealing. Squeeky doors. Not the quality that you would expect from an Embassy Suites Hotel, which is our usual preference when traveling.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues with your room during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Thank... More 

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Additional Information about Embassy Suites Hotel San Antonio Northwest / I-10

Address: 7750 Briaridge Drive, San Antonio, TX 78230
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel San Antonio Northwest / I-10 3.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Embassy Suites San Antonio
San Antonio Embassy Suites
Hotel Style:
#59 Romantic Hotel in San Antonio
#74 Business Hotel in San Antonio

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