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Embassy Suites Hotel San Antonio Northwest / I-10

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7750 Briaridge Drive, San Antonio, TX 78230
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Embassy Suites Hotel San Antonio Northwest / I-10
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Embassy Suites Hotel San Antonio Northwest / I-10
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491 reviews from our community

Traveler rating
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    99
    68
    29
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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amarillo, United States
1 review
3 of 5 stars Reviewed yesterday NEW

Good but needs to be updated. New carpet and tile. Everything else was good. Reservation was mixed up and they gave us a smoking room but sprayed the room and then the next two nites they gave us a non smoking room.

Review collected in partnership with Embassy Suites Hotels

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Little Rock, Arkansas
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel is clean, lovely, and the staff is so accommodating and kind. The ES breakfast was fantastic as always, the pool and hot tub area are very nice and clean. The hotel is only about 10-15m from downtown and it's a quick drive to Six Flags and Sea World. This will be our hotel inSan Antonio from now on.... More 

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Bedford, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

We are very comfortable the many times we have stayed at this Embassy Suites. We discovered there are laundry facilities for guest. This will be a consideration for future needs. I don't have anything else to say but this form requires that I continue to say something.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

Thank you for taking the time to write a review on TripAdvisor.com after your recent stay with us. We appreciate your feedback as it assists us on improving our service and quality. More 

brownsville, United States
1 review
2 of 5 stars Reviewed 1 week ago

Not friendly, not wanting to work on that day attitude. SHe was just answering questions and no suggestions made to remedy our concerns. The room was not clean, rr tub antique, rug is beat up already n felt greasy to the touch. I will not take my kids to this hotel again. Hilton not providing up to standards rooms anymore.

Review collected in partnership with Embassy Suites Hotels

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Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

I'm so sorry for your unfortunate experience this week at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best in lodging and service so our lapses during your stay are being taken very seriously. I would be delighted to be of assistance... More 

Franklinton, United States
1 review
5 of 5 stars Reviewed 1 week ago

Im working on a pipeline job in Encinal, Texas. So when my children came to visit me for Spring Break, I reserved a hotel stay close to Six Flags. We we all were amazed by the hotel! We even had a full breakfast buffet in the morning instead of the muffin and cereal scene. They loved the pool and the... More 

Review collected in partnership with Embassy Suites Hotels

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Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

We pride ourselves in providing each and every guest with a high quality experience and it seems we did just that during your recent stay. I sincerely thank you for your review and please come back and enjoy our hospitality again soon. More 

Usa, Japan
Top Contributor
66 reviews 66 reviews
66 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have stayed here a number of times mostly because of its location. I always have hope that the place will get better since I generally like Embassy Suites. But this place is only getting worse. The room I had last night was just plain dirty. When I walked into the room the furniture was randomly arranged, the carpet, chairs,... More 

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Keith H, Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

Thank you for staying with us at our hotel. I appreciate your honesty. We look for reviews to provide insight into our hotel and our guest room is an area we are actively examining. We are also taking a look at ways to improve our hotel and a renovation is in our near future. Please give us another look when... More 

McAllen, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Recently stayed at the hotel and the grounds, building and cleanliness or housekeeping are outstanding but I was there for a business trip and needed some peace and quiet. That did not happen since it seemed the hotel was overtaken by many folks vacationing and visiting nearby attractions. I made the mistake of trying to work on my presentation while... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

We appreciate you taking the time to provide us valuable feedback on your stay with us! As we cannot always control every situation we do our best to make sure every guest is accommodated and satisfied with their stay. During times of increased group activity with younger travelers we increase our staff presence, awareness and response to help mitigate "unruly... More 

Tyler, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Great lobby area, elevators are quick and move guest easily, fitness center is a little crowded with equipment but offer a good variety of equipment. Shuttle service a real blessing for transport to airpor and around to areas for meetings shopping. The eary morning driver is super; friendly, informative. Don't get a room on the ground floor near the pool... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

Thank you for taking the time to write a review on TripAdvisor.com after your recent stay with us. We look to feedback to assist us on improving our service and quality as well as keeps us focused on what's important to our guests. I will share with the operations team and especially thank our dedicated drivers on a job well... More 

Farmington, New Mexico
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Hotel room was dirty !! No expert on mold, but lots of black mold- like substance across and up the slider going out to the balcony.The top sheet was left off the beds and the blanket was old and moth eaten. Old fruit from a cocktail was in the sink and hair on the bathroom floor.The only positive comment I... More 

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Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

We apologize that you experienced a poor level of guestroom cleanliness, this is not typical of our hotel. I further understand that your overall experience was not enjoyable and I can certainly identify with how unpleasant a guestroom can be that is not up to our level of cleanliness standards. I invite you to contact me directly at keith.harward@hilton.com to... More 

Oklahoma City, Oklahoma
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The breakfast was above and beyond a traditional "continental" breakfast. Food was delicious and had plenty of options to satisfy a large family with several different tastes. We only ate breakfast at the hotel, but saw they had happy hour and a few other options throughout the day. According to one of the chefs if there are enough hotel visitors... More 

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

We appreciate you taking the time to provide feedback on your last stay with us. I have repeatedly said that our goal is to meet and exceed every guests' expectations and we are terribly sorry we missed the mark on your visit, particularly involving our pool area and guestroom accommodations. Guest comfort is our highest priority and we hope the... More 

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