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All 350 San Antonio hotels

Embassy Suites Hotel San Antonio Northwest / I-10

3.5 of 5 Hotel   |   7750 Briaridge Drive, San Antonio, TX 78230 (Northwest Side)
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61%
Ranked #138 of 350 hotels in San Antonio
A recent review
3 of 5 stars reviewed 1 week ago
Dameekia W Muskogee, Oklahoma
  • Reviews (380)
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380 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
Muskogee, Oklahoma
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is in desperate need of an update! The furniture was old,worn and dirty, the carpet was stained. I found someone's dirty sock and an orange in our room. I have never seen a bathroom that small in any hotel ever! It was difficult to bathe my small boys in that tiny bathroom.The service was good and everyone was... More

Was this review helpful? Yes 2
Brooklyn, New York
Contributor
15 reviews 15 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Let me begn by praising the front desk. Our flight was delayed getting into San Antonio, TX and the car rental establishment was closed, no problem the hotel had the courtesy van there in no time.When I asked for a number of cab service that next morning (to pick up our rental car) they had the courtesy van take us... More

Was this review helpful? Yes
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I must say this is by far the worst Embassy suites I have ever stayed in..... This hotel is just going through the motions. Our rooms were so filthy you could tell they only come in and change the bedding and do quick wipe down before the next person checks in. The pool looks as if it has not been... More

Was this review helpful? Yes 3
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More

Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I don't stay at Embassy Suites very often, but this hotel was very nice. The rooms were very large and very comfortable. The in-house restaurants are good and the hotel staff was very courteous and helpful. About my only complaint was the internet connection. While I never expect much from hotel internet connections, even this connection was sub-standard. As far... More

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We appreciate your feedback as it assists us on improving our service and quality. I will share your comments with our entire team and of course thank them heartedly for their continued commitment to our guest satisfaction! More

Montgomery, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Have been staying here for years, thanks guys for your caring attitude, keep up the good will to your customers;';';';';';';';;';';';';';;';';';';';';';';';';';';';';';';';'';';';';';'';';';;;';';';';'

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

Thank you so much for your review! I will share your comments with our entire team and of course thank them heartedly for their continued commitment to our guest satisfaction! More

laredo, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Was a great experience. The location may be difficult to find. The noise level in the second floor is high. The service is great and the personnel are helpful. I plan to stay again in my next trip to San Antonio, Texas.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

Thank you for staying with us at our hotel. I appreciate your time and feedback. We look for reviews to provide insight into our hotel, services we provide and what guests are looking for when they choose a hotel for their lodging needs. I have shared your comments with the entire hotel staff and thanked them for doing what it... More

Alpharetta, Georgia
Contributor
20 reviews 20 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great service at a good price. Have stayed here 3 times in the last year and will come back. Hotel is very clean, and small balcony is nice for a quick fresh air. I like this hotel. Good shuttle service from Airport and to surrounding businesses. Did not need to rent a car for my trip. For $15.00 in tips... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We appreciate your feedback as it assists us on improving our service and quality. I will share your comments with our entire team and of course thank them heartedly for their continued commitment to our guest satisfaction! For our future guests, our... More

Fort Worth, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Our stay here could not have been better! Every staff person was attentive to any needs we might have! Our anniversary was made even more special by the recognition of the Front Desk staff. This Embassy certainly lives up the reputation of the company. We will be back!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

Thank you for taking the time to let us know how we are doing! I will share your comments with our entire team and of course thank them heartedly for their continued commitment to our guest satisfaction! More

Waco, Texas
2 reviews
4 of 5 stars Reviewed 3 weeks ago

We stayed here for a weekend getaway to Sea World. Our stay was great. We arrived from a three hour drive to their complimentary evening reception (popcorn,chip & salsa, drinks), which was a nice surprise. They have a pool and spa. The complimentary breakfast is great (eggs, potatoes, sausage, bacon, pancakes, fruit, yogurt, oatmeal, pastries and made to order omelets),... More

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

We always feel joy when a guest as a terrific stay with us! Our 2-Room Suites provide the extra space for single travelers all the way up to multiple person family stays. This is one of our big differentiators over our competition...and the complimentary cook-to-order breakfast and evening manager's reception just makes it that much better! Thank you again for... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This place is run down Stay Away Bed was old and blown out Sofa bed matterss had a gross brown stain Evening snacks were lame A waste of my hotel points Pool was old and smelly Elevators were old and slow Hotel needs a revevation badly to remain a hilton property

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

I'm so sorry for your unfortunate experience this week at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best in lodging and service so our lapses during your stay are being taken very seriously. I would be delighted to be of assistance... More

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Additional Information about Embassy Suites Hotel San Antonio Northwest / I-10

Address: 7750 Briaridge Drive, San Antonio, TX 78230
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel San Antonio Northwest / I-10 3.5*
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Also Known As:
Embassy Suites San Antonio
San Antonio Embassy Suites

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#85 Business Hotel in San Antonio
Hotel Class
Number of rooms
216

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