I've stayed here multiple times on business travel. This properly could definitely use some TLC. Each time I stay there is something that doesn't go quite right. One time, a broken air conditioner. Another time, only 1 of the TV's worked, etc. This trip, the hallways all had a very foul odor, although it did not carry into my room... More

Upon check-in, I was treated rudely by the manager. My husband found a black sock under the bed ( so if you stayed in room 816 and are missing a child's black sock, they have it at the front desk) After taking all of our luggage to our 8 floor floor, the elevators quit working. There was a manager's reception... More

I stay at Hilton properties all across the county, primarily HGIs, Homewood and Embassy Suites. Hate to be this critical, but by far this must be the worst Hilton property I've ever stayed. If you are a business traveler please avoid. This is a decrepit property which you realize instantly upon entering the hotel. My room felt like it was... More

I have stayed at various hotels in San Antonio over the years and really think good customer service exceeds accomadations or make them less important. Its the people skills that make or break a business. I wasn't impressed with the front desk and their assistance with directing in and around the area as well as the attentive, smiling and warm... More

My husband and I stayed for 6 nights at the hotel with our 4 kids. We had a room on the 4th floor. The highway noise was bothersome until we figured we could turn on the fan part of the thermostat to low and drown it out some. Room was pretty clean, and the staff were mostly friendly and very... More

I have stayed at Embassy Suites for years and this is the first time I have been disappointed. If the room had been $79 it would have been expected. I told my mother in law we always stayed at ES because of the comfortable beds and amenities. The beds WERE NOT comfortable. We reported our bedroom remote control didn't work;... More

The hotel was older but the rooms have been updated. The KS bed was comfortable but the sofa pull out was not. The location was very good for Six Flags. It was great to have two rooms and free breakfast. The indoor pool looked nice, but we didn't use it.

i had hip pain during my entire stay from the uncomfortable beds. the hotel is nice and the location is close to highway but what is the point of staying in a nice hotel if you cant get a goodnight's rest. the bed was really uncomfortable to sidesleepers.

As usual this hotel provides a comfortable environment and clean rooms. They also have very courteous staff. However, I stayed at the Embassy Suites River Walk for two days prior to this stay for two days. Big difference in amenites provided. The River Walk Embassy Suites, provided free wi-fi and a much better evening reception than what I received here.