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Embassy Suites Hotel San Antonio Northwest / I-10

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7750 Briaridge Drive, San Antonio, TX 78230
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Embassy Suites Hotel San Antonio Northwest / I-10
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Embassy Suites Hotel San Antonio Northwest / I-10
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480 reviews from our community

Traveler rating
    158
    132
    96
    65
    29
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222
43
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142
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oklahoma City, Oklahoma
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 3 days ago NEW

The breakfast was above and beyond a traditional "continental" breakfast. Food was delicious and had plenty of options to satisfy a large family with several different tastes. We only ate breakfast at the hotel, but saw they had happy hour and a few other options throughout the day. According to one of the chefs if there are enough hotel visitors... More 

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San antonio, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

Bathroom looked like it had not been cleaned for weeks. Hair everywhere, moldy shower curtain, toilet dirty. Bed was nice, hotel was noisy as it was spring break week. Parking is ok. Hot breakfast was not available at 7 the morning I was there. Overall too expensive for the quality of hotel.

Review collected in partnership with Embassy Suites Hotels

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Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

Thank you for your feedback of your recent stay with us. I sincerely apologize for the housekeeping issues that you experienced; our hotel works hard to ensure the comfort and satisfaction of our guests and we are very sorry that did not meet your expectations. I am working with our housekeeping staff to prevent this from happening in the future.... More 

Tampa, Florida
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Average hotel. This is an older Embassy Suites. Layout of rooms is dated as the bathroom sink is in the bedroom. Small bath area. Nice fitness center. There's an indoor pool and hot tub. However, the hot tub is standing hot water. Water does not circulate with jets. Staff advised this is normal for their hot tub. Good location for... More 

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Houston, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The complex is getting a bit long in the tooth, but overall clean and acceptable for a short stay. Day1 Breakfast was a nightmare but we were warned to be early and we weren't, therefore, paid the penalty. Next couple of days were nowhere near as busy so the experience was much better.. Stay were friendly and willing to assistance,

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missouri city, tx, United States
1 review
5 of 5 stars Reviewed 1 week ago

the reason very good under service is that we were charged $25 to check in an hour early because we did not want to leave expensive equipment & our luggage in the car while at the riverwalk. They should have suggested they could lock up these items for us, but the only resolution was to pay the $25, which we... More 

Review collected in partnership with Embassy Suites Hotels

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Wharton, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel was conveniently located within close distance to many attractions in San Antonio. The rooms were clean and comfortable. The staff and overall service was awesome. Upon arrival, the staff made sure to inform me about the amenities as well as the times for the receptions and breakfast. I felt very welcomed and at ease. We ordered room service,... More 

Review collected in partnership with Embassy Suites Hotels

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Rio Grande City Texas, United States
1 review
4 of 5 stars Reviewed 1 week ago

Our stay in San Antonio was wonderful. We had a bit of an issue with bugs in our room, but was rectified quickly! We look forward to our next vacation. They come few an far between, but when we do travel we expect what we pay for it!

Review collected in partnership with Embassy Suites Hotels

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Wimberley, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I picked this hotel over another Hilton Property because of the freshly cooked breakfast. But what I got was anything but fresh! I was very disappointed! Also I was put on a lower floor(room 408). I was told this was a better room than what they had available. The room had a faint smell of dirty socks when I first... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Houston, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This Embassy Suites is an older facility, but the furnishings are nice, and the hotel is really clean. The location is also excellent for north San Antonio. The staff is excellent - especially the evening reception. I would definitely return.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

We pride ourselves in providing each and every guest with a high quality experience and it seems we did just that during your recent stay. I sincerely thank you for your review and please come back and enjoy our hospitality again soon. More 

waco,t
Contributor
20 reviews 20 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here while in town for a swim meet. The hotel was clean and comfortable. The lady at the dest let us check in an hour early so my son could rest before heading back to the pool across town. I think it does help to be an Honors member because I overheard her turn other early check ins... More 

Was this review helpful? Yes 1
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review

I'm so sorry for your poor experience this week at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best in lodging and service so our lapses during your stay are being taken very seriously. On behalf of the staff and management -... More 

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