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Embassy Suites by Hilton San Antonio - International Airport

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10110 US Hwy 281 North, San Antonio, TX 78216
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Embassy Suites by Hilton San Antonio - International Airport
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554 Reviews from our TripAdvisor Community

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San Diego, California
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Very helpful and friendly staff. Quiet and open accommodations. Breakfast is excellent and has something for every appetite. Be sure you have the hotel number if you are arriving at the airport late so you can call the shuttle when you are ready for transport.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jil S
Mariela B, Public Relations Manager at Embassy Suites by Hilton San Antonio - International Airport, responded to this review

Dear Jil S, We appreciate you posting a review on Trip Advisor. Our team was happy to hear that you enjoyed our staff and accommodations.We look forward to seeing you on your next visit Mariela More 

El Paso, Texas, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was so accommodating. We were in town to celebrate a family member birthday. The breakfast was great. Who can not like make to order breakfast. Happy hour was a plus. Brandon our mixologist was really awesome. He even had his own signature "Brandon special" Which was a big hit with our crew. Popcorn was a big plus too.... More 

Helpful?
Thank Kim S
Mariela B, Public Relations Manager at Embassy Suites by Hilton San Antonio - International Airport, responded to this review

Dear Kim S, Thank you for posting this awesome review on Trip Advisor. We appreciate the kind words about our breakfast, happy hour, and team. We look forward to seeing you on your next visit to San Antonio. Mariela More 

Indianapolis, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This is a great value for everything you get: a spacious, clean room (including sitting room in front), very comfortable bed, good soundproofing, generous free evening reception (two free drinks per guest, plus appetizers) and breakfast, and a very friendly and accommodating staff. And very convenient proximity to SAT airport.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kevin T
Mariela B, Public Relations Manager at Embassy Suites by Hilton San Antonio - International Airport, responded to this review

Thank you for taking the time to post a review on Trip Advisor. We appreciate the great comments about our team and accommodations. We look forward to seeing you on your next to San Antonio. Mariela More 

Philadelphia, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

Run as fast as you can away from this hotel! old and dated with sub-par meals and a pitiful excuse for an evening reception! Staff lacks accountability and ability to problem solve not to mention overall work ethic judging by the poor appearance of the rooms (someone else's smelly food was left in my room upon check-in, hairdryer & coffee... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Lisa T
Brian D, Director of Sales at Embassy Suites by Hilton San Antonio - International Airport, responded to this review

Dear Lisa T, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Providing a clean environment, working amenities, and a problem solving hospitable team are items that we should provide to all of our guests. Please know that this is not typical of our hotel... More 

Friendswood, Tx., United States
1 review
3 of 5 stars Reviewed 4 weeks ago

I stay at this hotel frequently but would pick another if it were not for the location. This past stay (1/11) the room I was in was not very clean, the coffee was not replaced, and the bed was awful. This is my first review, and I am submitting it in hopes that some remodeling will take place at this... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Tom B
Mariela B, Public Relations Manager at Embassy Suites by Hilton San Antonio - International Airport, responded to this review

Dear Tom B, Thank you for your feedback. I am so sorry that you were given a suite in that condition, we will use all of your feedback to improve our services in the future. I am very excited to announce that we have started renovating all of our rooms. We hope that you give us another chance when you... More 

Arlington, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

This hotel is very good for families. The rooms are nice and clean. The evening reception is helpful for families with kids because they provide snacks and beverages during the prime time hours of "mommy I'm hungry" when you know they're not...lol And the location is close to a lot of entertainment, stores, restaurants and even the mall. '

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Colleen T
Mariela B, Public Relations Manager at Embassy Suites by Hilton San Antonio - International Airport, responded to this review

Dear Colleen T, I am so delighted to hear that you enjoyed your stay with us. Thank you for sharing your review with Trip Advisor. We look forward to seeing you on your next visit. Mariela More 

Miami
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Clean suite, friendly staff - exceptional Chef Everett, the morning cook to order chef. Great service and wonderful and friendly service. Everything smelled and looked very clean. Very pleasant all around environment in the hotel.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank hdelfi
Mariela B, Public Relations Manager at Embassy Suites by Hilton San Antonio - International Airport, responded to this review

Dear Hdelfi, I am so delighted to hear that you enjoyed your stay with us. Thank you for taking the time to post a review on your experience at our hotel. We appreciate the good comments about our staff and accommodations. We look forward to seeing you on your next visit to San Antonio. Mariela More 

McAllen, Texas
Level Contributor
177 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here since we are Hilton members and we love Embassy Suites. There are some pros and cons to this one. Pro, parking is free unlike downtown. Con, happy hour snacks were weak, popcorn and chips compared to downtown was very weak. Service was great, we stayed in room 905 and it was clean. The heater popped on and... More 

Helpful?
Thank Lisa P
Mariela B, Public Relations Manager at Embassy Suites by Hilton San Antonio - International Airport, responded to this review

Dear Lisa P, Thank you for taking the time to post a review on Trip Advisor. We are glad you enjoyed the great service and cleanliness of the hotel, we will also use all of your feedback to improve our happy hour sacks. We look forward to seeing you on your next visit to San Antonio. Mariela More 

Burke, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Hotel was not up to Hilton standards. The housekeeping staff lacks attention to detail. Other hotel guests were allowed to be very loud all night disrupting my sleep. My stay was for 4 nights and I have stayed at this same hotel for the past 3 years during the same time period. The hotel is progressively getting worse. I will... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank John F
Brian D, Director of Sales at Embassy Suites by Hilton San Antonio - International Airport, responded to this review

Dear John F, Thank you for taking the time to post a review on your experience at our hotel. I am truly sorry that we did not meet your expectations. A quiet clean room is a minimum requirement that we should have provided. Our team takes a lot of pride in providing the cleanest and friendliest environment. We clearly fell... More 

Monterrey, Mexico
1 review
2 of 5 stars Reviewed January 5, 2016

we have been guest for more than 20 years and this is the first time that we notice a very old rooms , furniturre and carpet very old and in a bad shape. its a shame. Service is still good, complementary breakfast still great. Happy hour not bad at all

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Orlando L
Brian D, Director of Sales at Embassy Suites by Hilton San Antonio - International Airport, responded to this review

Dear Orlando L, Thank you for taking the time to post a review on your experience at our hotel. We appreciate your feedback. I am so sorry that we were to able to meet your expectations. Our goal is to provide the best service and accommodations in San Antonio. I am glad to hear that our service is still good.... More 

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