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Embassy Suites by Hilton San Antonio - International Airport

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10110 US Hwy 281 North, San Antonio, TX 78216
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1 room 1 guest
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Embassy Suites by Hilton San Antonio - International Airport
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488 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (488)
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    (136)
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Arlington, Texas
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Having stayed at this hotel and absolutely loving it, it was no issue for us to return. As usual, the rooms were wonderful, the staff, the food and the pool were all excellent. I just wish parking was not such an issue, but I will bear that for this place.

Was this review helpful? Yes
Level Contributor
15 reviews
9 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

Only stayed here for one night. Not bad for the price and had a flight out at 6am. They have a 24hr shuttle which is nice. Reception every night from 5:30-7:30 which is basically just pretzel mix and some raw veggies, nothing special. I opted to just buy chicken tenders and fries which were actually really good. WATCH OUT for... More 

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League city, United States
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My family and I had a very nice stay, even though the hotel was being remodeled they still were able to live up to the embassy suites brand with no escuses. We arrived a few hrs early instead of making my small children wait till check in they immediately checked us into a room. I highly recommend this hotel.

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Houston, United States
1 review
1 of 5 stars Reviewed 1 week ago

Management was terrible. Both of the rooms they tried to give me smelled of cigarettes and when I requested to move rooms, they were very unapologetic and seemed like I was inconveniencing them; borderline argumentative. They also put me on the smoking floor and didn't even ask me if I would mind. There was plenty of vacancy, so not sure... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Brian D, Director of Sales at Embassy Suites by Hilton San Antonio - International Airport, responded to this review

Dear Austin P, I am very sorry for the level of service and accommodations you received during your visit with us. I can assure you that your comments are being taken seriously and handled appropriately. We will use this experience to better serve our guests in the future. Thank you again for your feedback. We hope you will consider staying... More 

San Antonio, United States
1 review
2 of 5 stars Reviewed 1 week ago

Pretty disappointed in the condition of this hotel. My room was very "worn" and had a musty smell that actually caused a headache. I did notify front desk and they brought up some Febreeze, which really didn't do anything to help. The floor and furniture all had stains throughout so again, a very gross experience to me. The bathroom also... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Brian D, Director of Sales at Embassy Suites by Hilton San Antonio - International Airport, responded to this review

Dear Stacy R, Thank you for posting a review on your experience at our hotel. I am sorry that we provided you with a room in the above condition. We will be starting a renovation in the next couple of months to refresh the rooms and public space. We hope to see you back upon the completion of the project.... More 

Laredo, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Usually this hotel is great but this time it fell below my quality line. First they mixed up our hotel reservations. The sofa bed was broken. The chef was a little on the rude side and got my order wrong. The room looked like it had not been cleaned.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Brian D, Director of Sales at Embassy Suites by Hilton San Antonio - International Airport, responded to this review

Dear Ed M, Thank you for posting a review on TripAdvisor. I apologize for the cleanliness of your suite and the service of our team. Your review has been shared with all departments to help us improve with our future guests. We hope that you will give us another try to make it right. Brian More 

1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel is outdated in decor and furnishings. The kitchen floor is very sticky. The carpeting is filthy. Try walking barefoot or with socks to go get a bucket of ice and the soles of your feet will turn black!!!! Having felt pads under the chairs in the atrium would be a big plus because they are very noisy when... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Brian D, Director of Sales at Embassy Suites by Hilton San Antonio - International Airport, responded to this review

Dear U2065DJmarieb, Thank you for taking the time to post a review on your experience at our hotel. I apologize for the condition of our carpet and pool. I have shared your review with our engineering and housekeeping teams. We are starting a rooms and public space renovation in the next couple of months. We hope to see you when... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Over the years I've grown accustomed to embassy suites presenting a great product and I was honestly looking forward to staying at this hotel. However, upon my arrival, I quickly realized that this was an old dilapidated building which had obviously experienced a high amount of traffic over the years due to its location directly adjacent to the airport. The... More 

Was this review helpful? Yes
Brian D, Director of Sales at Embassy Suites by Hilton San Antonio - International Airport, responded to this review

Dear Phil O, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our... More 

Palos Verdes, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

What an unpleasant surprise to be assigned to a room about 1/3 the size of a normal room. No desk. Floor lamp was burned out. Door to the bathroom opened right into the middle of the tiny room. Wow. The service was fine.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Brian D, Director of Sales at Embassy Suites by Hilton San Antonio - International Airport, responded to this review

Thomas A, Thank you for taking the time to post a review on Trip Advisor. I am sorry for the accommodations you were given on your most recent visit. Our goal is to exceed the expectations of all of our guests. We hope to see you again in the future so that we can make it right. Brian More 

Columbus, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I think that this hotel is one of the better hotels near the San Antonio Airport. Their evening and morning receptions have exceeded other chains I've stayed at, and I think that their customer service is very good. The hotel was clean, quiet, and easily accessed. I recommend it!!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Brian D, Director of Sales at Embassy Suites by Hilton San Antonio - International Airport, responded to this review

Dear Patrick T, Thank you for posting a review on TripAdvisor. We appreciate the kind words about our hotel and team. We look forward to seeing you the next time you are in San Antonio. Brian More 

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