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Embassy Suites Hotel San Antonio International Airport

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10110 US Hwy 281 North, San Antonio, TX 78216
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Embassy Suites Hotel San Antonio International Airport
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Embassy Suites Hotel San Antonio International Airport
Embassy Suites Hotel San Antonio International Airport
Embassy Suites Hotel San Antonio International Airport
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427 reviews from our community

Traveler rating
    167
    129
    66
    38
    27
See reviews for
148
51
25
176
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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  • French first
  • Spanish first
  • Any
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  • All months
    (427)
  • Mar-May only
    (115)
  • Jun-Aug only
    (117)
  • Sep-Nov only
    (95)
  • Dec-Feb only
    (100)
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San Antonio, United States
1 review
4 of 5 stars Reviewed yesterday NEW

Pleasant hotel that is close to the airport and well situated in terms of connections to major highways. Very pleasant staff. With a central atrium, the noise on the ground level tends to rise. I enjoyed my time there.

Review collected in partnership with Embassy Suites Hotels

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Houston, Texas
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We had an excellent stay!!! The staff were very helpful and I wish I remembered the gentleman who checked us in, the evening manager and the guy at the bar!!! Our room was awesome and clean!!! There's nothing better than staying somewhere that everything was great. We stayed Easter Sunday and the gentleman who made our omelettes on Monday morning... More 

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Walnut, California
Contributor
15 reviews 15 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago

The rooms are outdated and have a dank smell. The internet is slow, despite the fact that you have to pay 10.97 a day. The staff is not very friendly. For the rate compared to other comparable hotels in the area, I expected more.

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GMSurls, General Manager at Embassy Suites Hotel San Antonio International Airport, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our two-room suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. More 

Midland, Texas
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We brought our family here for 3 nights with 3 rooms. We choose this hotel for the suite set us as one family has 2 little ones - so the rooms had plenty of rooms. Also choose this hotel for it's location - very handy to downtown, the zoo and gardens, Loop 410 and even out to La Cantera area... More 

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GMSurls, General Manager at Embassy Suites Hotel San Antonio International Airport, responded to this review

Thank you for your review. We greatly appreciate your feedback and we hope you will visit us again the next time your travels bring you to our area. More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

I was completely satisfied except for the limited number of service staff available. There was always only one person working the front desk which caused delays and only two or three service personnel in the restaurant/lounge causing delays in breakfast and dinner service. The staff that was on duty was exceptional, just too few of them.

Review collected in partnership with Embassy Suites Hotels

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Laredo, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Check in was horrible, delayed an hour and a half. Host offered apologies and dinner until she saw there was 5 of us. Then she retracted to offer us ice cream instead. Bed was extremely uncomfortable, pillows were flat, sofa bed was busted and sagging, lamps werent working, wifi was so slow. The evening drinks and snacks was a joke.... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
GMSurls, General Manager at Embassy Suites Hotel San Antonio International Airport, responded to this review

Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the disappointment with your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next time your travels... More 

San Antonio, Texas
Contributor
19 reviews 19 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Staff very friendly, Facility a standard Embassy nice, Manager's reception just fine. Breakfast service was amazingly bad. Worst I have ever seen at an Embassy, I have been a gold/diamond honors VIP since 2002. The line for short orders like omelets and other cooked eggs averaged about 50 people waiting. The line for the buffet was almost as long and... More 

Was this review helpful? Yes 1
Keith H, General Manager at Embassy Suites Hotel San Antonio International Airport, responded to this review

Thank you for providing insight on your recent experience at our hotel. I sincerely apologize for the long wait you experienced. I would like to talk to connect with you and have the opportunity to make it right. Please email me at marie.surls@hilton.com More 

Minneapolis, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

The staff was great! The bartender during the reception hour was great. The cook making breakfast in the morning was awesome. I would have given higher marks overall but my room smelled terrible. I requested a non-smoking room but my room stunk like stale cigarette smoke.

Review collected in partnership with Embassy Suites Hotels

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1 review
1 of 5 stars Reviewed 3 weeks ago

I am a diamond member worst service ever I at least exspecf a water when I check in a water. But for Hilton lately that is a struggle I stay in Hiltons for more than 7 months out of the year thinking next year Marriot will be my next hotel.

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GMSurls, General Manager at Embassy Suites Hotel San Antonio International Airport, responded to this review

Thank you for your review. We sincerely apologize for the unacceptable level of service that you experienced. We try our best to make sure all of our guests have a rewarding stay, and we are very sorry that we did not achieve that. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll... More 

Sioux Falls, South Dakota
Top Contributor
58 reviews 58 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We love to stay at Embassy Suites whenever we can - the interiors are so very attractive and the reception and breakfasts have typically been quite special. It's usually just plain fun. We were a tad disappointed with this one, however, relatively speaking. Still visually stunning atrium, our room was very so-so. There were some sizeable stains on the carpet,... More 

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Zain B, Public Relations Manager at Embassy Suites Hotel San Antonio International Airport, responded to this review

Dear BrianK609, Thank you for take the time to review our hotel. We greatly appreciate you compliments of our atrium and convenient location. Your comments will help us to address the aspects of your stay that did not exceed expectations and ensure these issues do not arise again in the future. As we move forward, our goal is to provide... More 

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