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Courtyard by Marriott San Antonio Airport

#127 of 353 Hotels in San Antonio
Certificate of Excellence
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8615 Broadway Street, San Antonio, TX 78217
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1 room 1 guest
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Courtyard by Marriott San Antonio Airport
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123 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Wilbraham, Massachusetts
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Being next door to a strip club (maybe this is a positive for some biz travelers?) and not having a way for arriving guest to park their cars without first going in to register, (every other marriott with gated parking lot has a ticket machine, so you can enter, park, get your luggage, walk to your room inside the building)... More 

Was this review helpful? Yes
HotelMgr2015, Assistant General Manager at Courtyard by Marriott San Antonio Airport, responded to this review

Thank you for staying with us and for letting us know about your experience. Please accept my sincere apology that we did not surpass your expectations and for the inconvenience caused. We value your observations and thank you for sharing them with us. We want our guests to enjoy all aspects of their stay experience and our goal is to... More 

Olympia, Washington
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 26, 2015

This hotel like most marriott establishments has superior service. There is a decent sized pool with sun deck area for you tanners out there. The fitness room is average but at least have towel service, a couple treadmills and low to medium pound weights. The room is standard courtyard, very clean and the basic amenities. There is a chilis, McDonald's... More 

Was this review helpful? Yes
HotelMgr2015, Assistant General Manager at Courtyard by Marriott San Antonio Airport, responded to this review

We appreciate you taking the time to review our hotel and for the excellent rating. I'm glad that you found the Courtyard San Antonio Airport to be just what you needed. Whether you're here for business or pleasure we have plenty to offer in the way of comfortable rooms with personal amenities, convenient facilities and close proximity to many nearby... More 

Level Contributor
110 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed July 15, 2015

I rarely give this low of a rating to a hotel but after all my reviews the only merit this hotel has is its proximity to the airport. It's a typical Bistro Marriott (quick meals for sale), the pool is small but enough to appease the need for a dip, but the classic king bed guest room with sofa bed... More 

Was this review helpful? Yes
HotelMgr2015, Assistant General Manager at Courtyard by Marriott San Antonio Airport, responded to this review

Thank you for staying at our hotel recently and for letting us know about your experience. Please accept our apologies for not being able to provide you with the perfect stay that you deserved. Feedback such as yours is very valuable to us as this helps us to continuously improve our services and facilities. We truly care about providing excellent... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 14, 2015

I booked my 2 bed room through priceline, and got confirmed. But whan I checked-in, I got a single bed room. The room is near the side entrance to the hotel, and we could hear each and every person entering and exiting all night. The A/C was making a horrible sound, and my kids couldn't sleep. When I asked the... More 

Was this review helpful? Yes
HotelMgr2015, Assistant General Manager at Courtyard by Marriott San Antonio Airport, responded to this review

We sincerely appreciate your productive feedback about your recent stay. Regarding the reservations issue, I apologize on behalf of my staff that we were not able to provide you with a room of your choice and for the inconvenience this caused to you and your family and for not meeting your expectations. We are working hard to improve and to... More 

Brownsville, Texas
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed June 3, 2015 via mobile

I was so happy to stay at this hotel once I arrived. I was checked in by Raul, had a great experience at check in and even would consider taking him as an AGM having been a previous Hotel GM and looking to relocate to San Antonio later in the year. But when I arrived on Saturday night and was... More 

Was this review helpful? Yes 3
Michael S, Manager at Courtyard by Marriott San Antonio Airport, responded to this review

Hello TheFifthJoBro, Thank you for taking the time to share your feedback regarding your stay with us. First, please accept my sincerest apologies or any inconvenience you may have experienced. Our goal is to provide every guest with an elite level of service that will enable them to enjoy a refreshing and productive experience. I am deeply disappointed that we... More 

Marysville, Ohio
Level Contributor
188 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed May 26, 2015

This is a good hotel for a quick business stay when you have to get in and out. The Marriott is always consistent quality while some are newer than others none of them are scary to stay in. That is reassuring when traveling to unknown places by yourself.

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San Antonio, Texas, United States
Level Contributor
63 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 19, 2015

I have stayed at 8 different 3 stars in this hotel saturated area of San Antonio. VALUE, for room price alone, leads this review. A monday night in the middle of May (the best month to visit, until October) stay was secured by bid quickly at 55. This is a good hotel, comfortable beds, decent linens, indoor pool/jacuzzi smaller room,... More 

Was this review helpful? Yes 2
Port Saint Lucie, Florida
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 25, 2015

I was leaving San Antonio on Saturday 4/25/2015 and wanted a hotel close to the airport. This one is 5 minutes from the airport and has shuttle service every 30 minutes starting at 0400, that is 4am. The staff is every friendly and very helpful. The beds were very comfortable and i slept like a baby. They have a small... More 

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Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 19, 2015

We arrived Saturday morning for a basketball tournament around 10am. Danielle & Maria greeted us warmly & did everything they could to get us checked-in early even though the hotel sold out the night before. It was obvious that these ladies were all about the "customer service"! It's nice to know that people still care about being good at what... More 

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Gainesville, Florida
Level Contributor
106 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed April 9, 2015

I stayed here once almost 2 years ago, and I had a comfortable room, but it was on the top floor and in the airport flight path, which could be very loud. I recently had to come back, and couldn't find a room at my normal spot, and decided to give this hotel another shot. And it was totally worth... More 

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