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Crowne Plaza Airport

3.5 of 5 1111 Northeast Loop 410, San Antonio, TX 78209 (Formerly Radisson Hotel San Antonio Airport)
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Crowne Plaza Airport
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Crowne Plaza Airport
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170 reviews from our community

Traveler rating
    38
    53
    35
    27
    17
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42
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Missouri
Contributor
16 reviews 16 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I sat on a plane a few years ago with a guy that worked for IHG, the parent company for Crowne Plaza. I recall him saying that CP’s can be hit or miss, this place was both of those things. I’m not sure what this property was originally, but they’ve done a decent job of branding it with CP. At... More 

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Roanoke, VA
Top Contributor
195 reviews 195 reviews
60 hotel reviews
102 helpful votes 102 helpful votes
2 of 5 stars Reviewed 3 weeks ago

In order to be close to the airport, my company booked a good size meeting at his hotel. The Sales staff was excellent and the meeting rooms were good although there were some temperature concerns in the rooms. The rest of the hotel was really below expectations. Rooms are very dated. My room was fine although nothing special. However, peers... More 

Was this review helpful? Yes 1
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

It is disheartening to read that we did not meet your expectations on every level. Experiences like yours are not what we expect to deliver to our guests and I appreciate you sharing your feedback. Thank you for making us aware of the temperature changes in our conference rooms. This information will be shared with our meeting planning teams. While... More 

Minneapolis, Minnesota
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We wanted to save money, so rather than staying downtown on the Riverwalk, we booked this hotel via Hotwire. The hotel lobby is nice and the bar area is fine. The rooms are not the cleanest and there's nothing special about this hotel. We did upgrade for $25/night to get on the Executive Level which was a bit nicer because... More 

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

It was our pleasure to welcome you and we thank you for sharing your experiences. Although we are happy you enjoyed our lobby area, we regret that we did not meet your expectations on every level. I appreciate your comments and will share them with our team. Our hotel is located next to the airport and just a short drive... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed December 23, 2014

Every time my husband and I come into San Antonio, we stay here. It is always clean, quiet, and the staff is exceptionally polite and friendly. The room with the kitchenette is perfect for us because of bottle washing, bottle preparing, and just the general extra space( we have a 5 month old).

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

It is always a pleasure to welcome our guest back! Thank you for your continued loyalty to the Crowne Plaza San Antonio Airport. While here, our guests have a variety of room types to choose from and we are always available to answer any questions you may have regarding in-room amenities. Your kind comments are appreciated and we look forward... More 

San Antonio, Texas
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 18, 2014 via mobile

Lets just say Wendi at the front desk really knows her stuff. So kind and caring. And it to all of her guest. Wendi has the best customer service i have ever encountered. Look for Wendi in the evening or overnight.

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

Thank you so much for your feedback regarding the level of service you received during check in. We look forward to sharing your kind remarks with our team. It was a pleasure to have had you here. We look forward to welcoming you back to the Crowne Plaza San Antonio Airport again soon. More 

uk
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 1, 2014

Miserable stay at the hotel. It did not have hot water in the bath room shower, but had it in the sink, so we called Maintenance. The person who came up to fix it was very pleasant, and helpful, ( the only person who seemed to know what he was doing in the hotel. Hopefully he can be made the... More 

Was this review helpful? Yes 1
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

It is truly disheartening to read comments like yours as this is most certainly not the experience we expect to deliver to our guests. Unfortunately, during your visit, we had an issue with the plumbing. This matter has been addressed and we sincerely regret we missed the opportunity to ensure your entire visit was as you expected. We know this... More 

Oklahoma
Top Contributor
57 reviews 57 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 17, 2014

Came in for a single night. The front office was great, handled everything in a swift manner. The room was a queen bed. It was clean and everything worked. But the rooms are old and starting to show a lot of wear and tear. The walls etc are torn and coming off. Needs a renovation soon. For the price paid,... More 

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

Whether you are visiting us for an overnight stay or an extended period of time, it is our expectation that all of our guests will enjoy their stay. We regret we missed the mark on ensuring every aspect of your time here was as your anticipated. Feedback like yours help us to better understand the needs of our guests. Our... More 

Oklahoma City, Oklahoma
Top Contributor
139 reviews 139 reviews
36 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed November 16, 2014

I would not stay at this hotel ever again. The check-in process was fairly smooth. The room was nicely redone and the pillows were some of the most comfortable. The room was nicely serviced and the staff were friendly. When I turned on the shower the water came out dark brown and eventually cleared up. The water temp went from... More 

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

We appreciate you taking the time to share your experiences. While we are delighted that you were able to enjoy many aspects of your visit, we regret we did not meet your expectations on every level. I will have our maintenance team look into and further address any concerns with the bathroom plumbing as well as the elevator light. Thank... More 

Hamilton, Canada
Top Contributor
94 reviews 94 reviews
47 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed November 5, 2014 via mobile

Yes believe it, the Negative reviews are true. I travel a lot, this is the worst hotel in the IHG chain I have ever stayed in. The entire hotel badly needs to be renovated from the lobby, rooms, & restaurant. It is dark, dank, and musty. Most of the room was clean but old. The air conditioner was nasty (both... More 

Was this review helpful? Yes 1
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

It is truly disheartening to read comments like yours as this is not the experience we expect to deliver to our guests. We appreciate you bringing your concerns to our attention. It is not our policy to request our guest's passport data and I will review your comments with our team. We continually refresh and refurbish our property to ensure... More 

Wisconsin
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 27, 2014

I have had the pleasure of staying at this hotel 5 times in the past 7 years. Total days are more than 20. Recommend the executive level. Cost is a bit more but you can make up for it with the evening and breakfast services. It is hard to leave the hotel not recognizing someone for their excellent service. They... More 

Was this review helpful? Yes
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

It is always a pleasure to welcome back our guests and we can't thank you enough for your continued loyalty. When staying with us, our guests are close to area attractions, the airport, restaurants, great shopping and more. We offer a variety of room types and our website has complete details on our accommodations and in-room amenities. We are happy... More 

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Additional Information about Crowne Plaza Airport

Address: 1111 Northeast Loop 410, San Antonio, TX 78209 (Formerly Radisson Hotel San Antonio Airport)
Phone Number:
Location: United States > Texas > San Antonio > Northeast San Antonio
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Airport 3.5*
Number of rooms: 224
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Also Known As:
Crowne Plaza Airport Hotel San Antonio
Crowne Plaza San Antonio
Crowne Plaza Hotel Airport

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