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All 353 San Antonio hotels

Crowne Plaza Airport

3.5 of 5 Hotel   |   1111 Northeast Loop 410, San Antonio, TX 78209 (Formerly Radisson Hotel San Antonio Airport) (Northeast San Antonio)
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Ranked #188 of 353 Hotels in San Antonio
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163 reviews from our community

Traveler rating
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    33
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oklahoma
Top Contributor
53 reviews 53 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Came in for a single night. The front office was great, handled everything in a swift manner. The room was a queen bed. It was clean and everything worked. But the rooms are old and starting to show a lot of wear and tear. The walls etc are torn and coming off. Needs a renovation soon. For the price paid,... More

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

Whether you are visiting us for an overnight stay or an extended period of time, it is our expectation that all of our guests will enjoy their stay. We regret we missed the mark on ensuring every aspect of your time here was as your anticipated. Feedback like yours help us to better understand the needs of our guests. Our... More

Oklahoma City, Oklahoma
Top Contributor
139 reviews 139 reviews
36 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed 1 week ago

I would not stay at this hotel ever again. The check-in process was fairly smooth. The room was nicely redone and the pillows were some of the most comfortable. The room was nicely serviced and the staff were friendly. When I turned on the shower the water came out dark brown and eventually cleared up. The water temp went from... More

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

We appreciate you taking the time to share your experiences. While we are delighted that you were able to enjoy many aspects of your visit, we regret we did not meet your expectations on every level. I will have our maintenance team look into and further address any concerns with the bathroom plumbing as well as the elevator light. Thank... More

Hamilton, Canada
Top Contributor
93 reviews 93 reviews
48 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Yes believe it, the Negative reviews are true. I travel a lot, this is the worst hotel in the IHG chain I have ever stayed in. The entire hotel badly needs to be renovated from the lobby, rooms, & restaurant. It is dark, dank, and musty. Most of the room was clean but old. The air conditioner was nasty (both... More

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

It is truly disheartening to read comments like yours as this is not the experience we expect to deliver to our guests. We appreciate you bringing your concerns to our attention. It is not our policy to request our guest's passport data and I will review your comments with our team. We continually refresh and refurbish our property to ensure... More

Wisconsin
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have had the pleasure of staying at this hotel 5 times in the past 7 years. Total days are more than 20. Recommend the executive level. Cost is a bit more but you can make up for it with the evening and breakfast services. It is hard to leave the hotel not recognizing someone for their excellent service. They... More

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

It is always a pleasure to welcome back our guests and we can't thank you enough for your continued loyalty. When staying with us, our guests are close to area attractions, the airport, restaurants, great shopping and more. We offer a variety of room types and our website has complete details on our accommodations and in-room amenities. We are happy... More

Houston, Texas
Top Contributor
294 reviews 294 reviews
184 hotel reviews
325 helpful votes 325 helpful votes
2 of 5 stars Reviewed October 15, 2014

I stayed here for one night, but due to the excessive freeway noise and inadequate internet access I don’t see myself coming back. If louder than normal, constant freeway noise does not bother you than the slow internet access probably will. Also, given it is a full service airport hotel, I expect to have my bill under the door in... More

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

We appreciate the time you took to share your experiences with us. We regret that we did not meet your expectations on every level during your stay. We do offer multiple room locations throughout our property I am confident our team would have been able to place you in a room away from the road. Feedback like yours helps us... More

Brevard, North Carolina
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 10, 2014

It was a joy to stay here. It's only a few minutes from the San Antonio airport with a free shuttle. The room was adequate size, immaculately clean and had a small refrigerator, coffee maker and microwave. Their restaurant was quite good and their meals for our meeting were excellent. What made it a notable experience was the attitude of... More

Was this review helpful? Yes 1
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

It was wonderful to have had you here and we can't thank you enough for your glowing review. Our team strives to provide experiences like yours to all of our guests and I look forward to sharing your comments with them. We are glad you had the opportunity to experience our complimentary shuttle service while here. It was truly a... More

Alexandria, Virginia
Top Contributor
194 reviews 194 reviews
38 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed September 9, 2014

Stayed here for attendance in conference for five days. Good location for proximity to the airport and JB Sam Houston. Variety of restaurants are available nearby. Friendly, courteous and efficient staff. My room was on the back side away from I410 and very quiet. Comfortable king-size bed, 37-inch TV, couch, frig and coffee maker and very good free Wifi connection... More

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

Thank you for sharing your experiences with us. We are pleased to read you had the opportunity to enjoy so many of our amenities during your stay. Your feedback regarding our fitness center is valued. I will have our team look into and address any concerns as necessary. We hope to have the chance to welcome you back to the... More

Round Rock, Texas
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 4, 2014

The staff was very nice and the location was very accessible. My only complaints regard the noise drift between the rooms and the beds. We got a call from the front desk in regards to people on a different floor complaining about the volume of the TV in our room. The volume was down very low, but the people in... More

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

Thank you for taking the time to share your experiences with us. We sincerely regret we did not meet your expectations on every level during your stay. Our team is always available to assist with any concerns. We offer a variety of rooms throughout our property. I am confident we would have been able to place you in a room... More

remote,OR
Contributor
18 reviews 18 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed September 2, 2014

How this place gets 3.5* is beyond me. It is smelly: the lobby of too much chlorine in an ineffective fountain. The corridors have too many smells in the very tired old carpets to categorize as well as the occasional cracked light fixture. The rooms smell (I checked a number of rooms before just accepting one) of what might be... More

Was this review helpful? Yes
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

Thank you for sharing your perspective with us. We regret we did not meet your expectations on every level during your stay. We appreciate you bringing these points to our attention. Feedback like yours helps us to better understand our guests' needs and I will share your comments with our team. Experiences like yours are not what we expect for... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed August 25, 2014

Great stay at this hotel. The staff was very friendly and attentive. Rooms were big and comfy, clean, quiet. Great stay and appreciated them going out of their way to get us in even though way booked already! We were in town to visit my father who was in the hospital and I really appreciated the way they took care... More

Was this review helpful? Yes
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

Thank you so much for sharing your experiences. We are happy to read our team was able to help you relax during a stressful visit. Your kind remarks are appreciated and I look forward to sharing your feedback with the team. We appreciate your recommendation and it would be our pleasure to welcome you back to the Crowne Plaza San... More

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Additional Information about Crowne Plaza Airport

Address: 1111 Northeast Loop 410, San Antonio, TX 78209 (Formerly Radisson Hotel San Antonio Airport)
Phone Number:
Location: United States > Texas > San Antonio > Northeast San Antonio
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Airport 3.5*
Number of rooms: 224
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Also Known As:
Crowne Plaza Airport Hotel San Antonio
Crowne Plaza San Antonio
Crowne Plaza Hotel Airport

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