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Crowne Plaza Airport

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1111 Northeast Loop 410, San Antonio, TX 78209 (Formerly Radisson Hotel San Antonio Airport)
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Crowne Plaza Airport
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Crowne Plaza Airport
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185 reviews from our community

Traveler rating
    39
    58
    40
    30
    18
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46
27
11
76
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Indianapolis, Indiana
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I usually stay at this property 4 or 5 times a year. On my most recent visit, I noticed a bed bug latched on to my arm upon awaking in the morning. Not a great way to start the day. I delivered the perpetrator to the front desk and they said they would look into it. Overall, the hotel is... More 

Was this review helpful? Yes
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

We thank you for taking the time to provide your feedback regarding your visit. While we are glad to read you have had the opportunity to stay with us multiple times, we regret any inconvenience you may have experienced during your last stay. We are looking into your comments and hope that if you have any additional concerns you will... More 

Chicago, Illinois
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 5 weeks ago

I must say that I am very pleased with my stay at this hotel. It is evident that the hotel has undergone major updates and it still has room for improvement but the staff went out their box to ensure we had a pleasant stay. I would definitely recommend this place.

Was this review helpful? Yes
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

It was our pleasure to welcome you to the Crowne Plaza San Antonio Airport. We are happy to read our team helped make your stay pleasant. Thank you for your recommendations to others. We hope you have the chance to visit us again soon. More 

Alexandria, Virginia
Top Contributor
290 reviews 290 reviews
50 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed April 17, 2015

Returned to this hotel afer about 6 months. Room is clean and quiet in spite of its proximity to the airport. I only heard the airplane take off once in the early morning (5:30?) in three days. I was up by then anyway and did not bother me at all. Many options for some fine dining and many cheap eats... More 

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

It was a pleasure to welcome you back. We are glad you enjoyed the quiet comfort of your room while here. We value the input of all of our guests and comments like yours help us to better understand the needs of our guests and we thank you for sharing your perspective. It is our hope to welcome you back... More 

Saint Louis, Missouri
Top Contributor
69 reviews 69 reviews
25 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 14, 2015

Nice clean room close to airport is best thing about hotel. Hotel also has a complimentary airport shuttle. Lobby area is ok - nothing good or bad - although just as you enter the hotel it has a musky smell. Lobby also has a restaurant and bar area. Other amenities: Pool is nice. Business center small, but functional. Fitness center... More 

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

It was great to welcome you to the Crowne Plaza San Antonio Airport. We are glad you were able to enjoy so many aspects of your stay, thank you for your feedback. Our complimentary shuttle service to and from the airport runs 24 hours a day and our team can answer any questions regarding this amenity. Whether you are visiting... More 

Ormond Beach, Florida
Top Contributor
84 reviews 84 reviews
14 hotel reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed April 12, 2015

When I called they said they had a full service restaurant - well they didn't mention that it was not open. Ate at the bar with a bartender who was in over his head with customers, drinks and food. The room was filled with table full of dirty dishes as was the bar. Out of a lot of food. The... More 

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

It is disheartening to read that we missed the mark on ensuring your stay with us was anything less than excellent. Our restaurant is open for breakfast between 6:30 a.m. - 11:00 a.m.; lunch between 11:00 a.m. - 2:00 p.m. and dinner is available between 5:00 p.m. - 10:00 p.m. Thank you for bringing your concerns to our attention. Your... More 

Houston, Texas
Top Contributor
120 reviews 120 reviews
18 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed April 12, 2015

This hotel is relatively close to the airport and they offer free shuttle service to/from the airport. The front desk staff was very friendly and helpful and made check-in easy. The hotel is clean and well kept, however isn't the newest trendy appearance. The rooms are spacious and have everything you would expect. The bathrooms are ok..need some maintenance such... More 

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

Although we are happy to read you enjoyed many aspects of your stay, we regret we did not meet your expectations on every level. Our maintenance team will look further into your comments and address any concerns. We appreciate your input regarding your dining experiences. We certainly do not want any of our guests to feel as though their complimentary... More 

Dallas, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 9, 2015

Well I am currently staying here and I live it so much I couldn't wait to write a review So the good Front desk guy was super friendly and helpful. I travel with a service animal and he was completely polite and helpful. Also I got upgraded to a grand suite for only 20 a night. Second my room. It's... More 

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

It is our pleasure to welcome you to the Crowne Plaza San Antonio Airport. We are happy to read you are able to relax and unwind while here and we thank you for your great review. When checking into our hotel, our team is available to assist with room location requests as well as in-room amenities. Our guest rooms are... More 

Cedar Park, Texas
Top Contributor
108 reviews 108 reviews
22 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed March 17, 2015

The Crowne was highly recommended by fellow road warriors - and I don't know why. Yes, it's convenient to have a hotel bar / restaurant, but you can't sleep there. I wasn't in my room for more than 5 minutes before going back downstairs. Why? I heard every car on 410 passing by, as well as the neighbor in the... More 

Was this review helpful? Yes
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

It is disheartening to read comments like yours. We offer our guests a variety of room types throughout our property and we regret we did not meet your expectations on every level. Thank you for sharing your experiences, as they are helpful in determining the needs of our guests. It is our hope to welcome you back so we may... More 

Houston, Texas
1 review
1 of 5 stars Reviewed March 16, 2015

-I would have been better off staying at a motel -Early check in was NOT available even though we called earlier that day to confirm that we could due to an event we had that afternoon and were told that wasn't a problem... - Normal check is 3, by 345 the room was still not ready -Amy, the front desk... More 

Was this review helpful? Yes
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

We appreciate you taking the time to share your perspective. This is most certainly not the experience we expect for any of our guests and we regret any difficulties you may have experienced. We hope you will reach out to us directly so we can work together to ensure your concerns are addressed. We certainly regret if there were any... More 

Dallas, Texas
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 16, 2015

The customer service given at front desk was average. The rooms were clean, however most of the hotel is dated and shows signs of wear and tear. The lady that checked us out didn't even crack a smile. No complimentary coffee at lobby. Showers are inadecuate for tall people.

Was this review helpful? Yes
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

We thank you for taking the time to share your experiences. We sincerely regret we did not meet your expectations on every level during your stay. Your comments will be shared with our team as we refresh our commitment to our guests. Experiences like yours do not reflect a typical stay with us. We hope to have the chance to... More 

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