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All 353 San Antonio hotels

Crowne Plaza Airport

3.5 of 5 Hotel   |   1111 Northeast Loop 410, San Antonio, TX 78209 (Formerly Radisson Hotel San Antonio Airport) (Northeast San Antonio)
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55%
Ranked #186 of 353 Hotels in San Antonio
A recent review
5 of 5 stars reviewed 1 week ago
Jim N Brevard, North Carolina
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157 reviews from our community

Traveler rating
    36
    51
    32
    22
    16
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40
23
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61
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Brevard, North Carolina
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

It was a joy to stay here. It's only a few minutes from the San Antonio airport with a free shuttle. The room was adequate size, immaculately clean and had a small refrigerator, coffee maker and microwave. Their restaurant was quite good and their meals for our meeting were excellent. What made it a notable experience was the attitude of... More

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

It was wonderful to have had you here and we can't thank you enough for your glowing review. Our team strives to provide experiences like yours to all of our guests and I look forward to sharing your comments with them. We are glad you had the opportunity to experience our complimentary shuttle service while here. It was truly a... More

Alexandria, Virginia
Top Contributor
177 reviews 177 reviews
35 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for attendance in conference for five days. Good location for proximity to the airport and JB Sam Houston. Variety of restaurants are available nearby. Friendly, courteous and efficient staff. My room was on the back side away from I410 and very quiet. Comfortable king-size bed, 37-inch TV, couch, frig and coffee maker and very good free Wifi connection... More

Was this review helpful? Yes
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

Thank you for sharing your experiences with us. We are pleased to read you had the opportunity to enjoy so many of our amenities during your stay. Your feedback regarding our fitness center is valued. I will have our team look into and address any concerns as necessary. We hope to have the chance to welcome you back to the... More

Round Rock, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The staff was very nice and the location was very accessible. My only complaints regard the noise drift between the rooms and the beds. We got a call from the front desk in regards to people on a different floor complaining about the volume of the TV in our room. The volume was down very low, but the people in... More

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

Thank you for taking the time to share your experiences with us. We sincerely regret we did not meet your expectations on every level during your stay. Our team is always available to assist with any concerns. We offer a variety of rooms throughout our property. I am confident we would have been able to place you in a room... More

remote,OR
Contributor
18 reviews 18 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 2 weeks ago

How this place gets 3.5* is beyond me. It is smelly: the lobby of too much chlorine in an ineffective fountain. The corridors have too many smells in the very tired old carpets to categorize as well as the occasional cracked light fixture. The rooms smell (I checked a number of rooms before just accepting one) of what might be... More

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

Thank you for sharing your perspective with us. We regret we did not meet your expectations on every level during your stay. We appreciate you bringing these points to our attention. Feedback like yours helps us to better understand our guests' needs and I will share your comments with our team. Experiences like yours are not what we expect for... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

Great stay at this hotel. The staff was very friendly and attentive. Rooms were big and comfy, clean, quiet. Great stay and appreciated them going out of their way to get us in even though way booked already! We were in town to visit my father who was in the hospital and I really appreciated the way they took care... More

Was this review helpful? Yes
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

Thank you so much for sharing your experiences. We are happy to read our team was able to help you relax during a stressful visit. Your kind remarks are appreciated and I look forward to sharing your feedback with the team. We appreciate your recommendation and it would be our pleasure to welcome you back to the Crowne Plaza San... More

Monterrey, Mexico
1 review
1 of 5 stars Reviewed 4 weeks ago

This hotel often overbooks their rooms and thus cancel reservations that were already paid and confirmed. Las weekend (August 18th, 2014) I had a reservation, got to the hotel by 9 pm and they told me my room was taken by someone else since they overbooked the hotel. This is definitively not professional and I would not recommend this hotel... More

Was this review helpful? Yes
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

We thank you for sharing your perspective. We regret we did not meet your expectations. It is our hope that you will take the time to reach out to us so we can address your concerns together. Thank you. More

Boise, Idaho
1 review
2 of 5 stars Reviewed 4 weeks ago

I was roomed here while on military orders for lack of availability on Fort Sam Houston. The showers rarely were hot. The TV--regardless of channel--continually froze and cut out. The wireless was extremely slow and would boot me off several times in one session. I was assigned a roommate attending the same course (not a big deal). We both are... More

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

Your membership in the IHG program is appreciated. Points for stays are rewarded based on the program policies. Thank you for making us aware of your concerns with our pool area. While there are times when our pool hours may be limited due to maintenance, we strive to provide all of our guests the chance to relax and unwind while... More

Beaumont, Texas
1 review
3 of 5 stars Reviewed 4 weeks ago

The hotel seemed a bit old and not as nice as other Crowne Plaza Hotels that I have stayed in. The rooms are small and if you are located on the highway side of the hotel, be prepare to hear the traffic all night. The carpet in our room needed to be clean, the clock did not work and the... More

Was this review helpful? Yes
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

Thank you for taking the time to share your experiences. When choosing to stay with us, our guests can enjoy a variety of room types and locations throughout our property. Should our guests need assistance with any concerns, our team is always available to assist. We regret, due to occupancy, we were unable to assist in moving you to accommodations... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 of 5 stars Reviewed August 13, 2014

The personnel are nice but the hotel is simply run down. The TV cuts in an out (on both visits) and the walls are paper thin. I got this hotel on a bidding sight as a 3.5 star hotel and after staying in another 3.5 star hotel all I can say is someone gave them an extra star. This is... More

Was this review helpful? Yes
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

We appreciate the time you took to share your perspective. While we regret we did not meet your expectations on every level, we thank you for bringing these points to our attention. Our shuttle service is offered during certain hours and our team can address any questions you may have. We do appreciate your kind comments regarding our team and... More

New York City, New York
Top Contributor
101 reviews 101 reviews
69 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed August 7, 2014

Although I have given this a 3 star which is an average rating - I think that this is quite generous .. I checked in late and had been assigned a Smoking Room - the Night Manager was apologetic and offered me complimentary Continental b'fast and at that time of the night I did not have many choices.. The room... More

Was this review helpful? Yes
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

We thank you for taking the time to share your experiences with us. We regret we did not meet your expectations on every level and we thank you for bringing your concerns to our attention. There are times when our hotel is full, however we do our best to provide guests with accommodations that meet their expectations and we appreciate... More

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Additional Information about Crowne Plaza Airport

Address: 1111 Northeast Loop 410, San Antonio, TX 78209 (Formerly Radisson Hotel San Antonio Airport)
Phone Number:
Location: United States > Texas > San Antonio > Northeast San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Airport 3.5*
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Also Known As:
Crowne Plaza Airport Hotel San Antonio
Crowne Plaza San Antonio
Crowne Plaza Hotel Airport

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