We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Airport

Hotel website
Hotel deals
1111 Northeast Loop 410, San Antonio, TX 78209 (Formerly Radisson Hotel San Antonio Airport)
Special Offer
Save 10-30%
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Crowne Plaza Airport
View Map
Add Photo Write a Review

207 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
San Antonio, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

My wife and I stayed one night last weekend. The room was clean, the bed was comfortable, the staff was helpful, and most basic amenities were provided. However, when booking here, you should be aware that this is an old hotel that's in dire need of renovation. Some things we observed: 1. A/C in our room would only run (loudly)... More 

Helpful?
Thank D R
San Antonio, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Keo was amazing at check-in ! He handled my reservation even though it was very early. Dennis was very great on picking out a restaurant for us and David was very helpful for attractions heading towards Austin.

Helpful?
Thank reed r
Tucson, Arizona
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

The rooms are nice. The staff is amazing, from checking in at the front desk with David, Keo, Dennis, to the Robert the driver are very hospitable. The rooms were very clean, the breakfast was great! The exercise room is well equipped.

Helpful?
Thank R M
Saint Louis, Missouri
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

Hotel looks Ok. The staff was very nice and helpful with our requests. This hotel is very old and can use some updates. We arrived very late and I didn't notice the bedsheets were old and some stained. Overall the hotel was Ok for the pay and convenient location to airport.

Helpful?
Thank MrsEngineer15
IHGService, Guest Relations Manager at Crowne Plaza Airport, responded to this review

Dear MrsEngineer15, Thank you for sharing your recent experience at our hotel. I appreciate the comments you wrote about how our staff was nice and helpful. It is also good to know that our location was convenient for your needs. On the other hand, I apologize for not meeting your expectations when it comes to the overall look of the... More 

San Antonio, Texas
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We simply love this hotel. Convenient location, nice staff and spacious rooms. Upon arrival we first got a room that smelled like cigarettes. All rooms are supposed to be smokefree but someone definitely had a puff in that room. Luckily we got another smokefree room immediately and it was even better than our first room! Love the exercise facilities and... More 

Helpful?
Thank NM2181
Houston, Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed December 11, 2015

Whenever I'm in town I stay at this hotel. It's my go-to hotel when I'm in town for work or for a concert. The staff is good and the rooms are always top notch. Great place to stay if you're looking for comfortable beds.

Helpful?
Thank George L
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

At the Crowne Plaza San Antonio Airport we know a comfortable bed and luxurious linens are a must for a restful night’s sleep. Providing this for our guests is top priority. Thank you for letting us know we got it right. Thank you for continually choosing our hotel when visiting the area and we look forward to welcoming you back. More 

Austin, Texas
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 28, 2015

I stayed here on two separate occasions. I had to visit San Antonio for job-related training and this place was recommended. The hotel is a bit outdated but I didn't mind. The kitchenette was very helpful so I could cook my own food. There is a whole foods nearby as well. The beds were comfortable. I was on a higher... More 

Helpful?
Thank Sara H
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

Thank you for choosing the Crowne Plaza San Antonio Airport while traveling for business. We know that when traveling for business, comfort and convenience are top priorities and we are happy that you found our property provided you with both. We are grateful for your feedback and will share it with our team. It is always wonderful to read that... More 

Level Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed November 27, 2015 via mobile

This hotel does a lot of business. There are always a lot of people there. I've stayed at this location multiple times. I like the pool area. It's a great place to simply unwind. The lobby area is also cool. I do think that it is time for an update of the rooms. As many of you know, The Crown... More 

Helpful?
Thank FDSJR1975
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

Thank you so much for your continued loyalty. While we are glad you continue to enjoy many aspects of your stay, including our comfortable bedding, we regret we fell short of ensuring your complete satisfaction. We value all of our guest feedback and we appreciate you sharing yours. Your comments will be shared with our team and we hope that... More 

Fairfax, Virginia
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed November 11, 2015 via mobile

The Crown Plaza was recommended and chosen as a place to stay during my recent relocation to San Antonio. The overall experience was far beneath what I've come to expect from the IHG family of hotels. The total lack of customer service and attention to customer focus justifies my low rating. We were booked for a suite, but given a... More 

Helpful?
1 Thank JOE1005
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

Let us first apologize that your experience with us did not live up to the quality of service you expect from the IHG family. Your stay was not indicative of the experience we strive to provide to our guests. We sincerely thank you for commenting and will ensure that your experience be communicated to our team and used as a... More 

Auburn, Alabama
Level Contributor
3 reviews
1 of 5 stars Reviewed November 7, 2015 via mobile

The tub was broken and chipped (looked ruff), the handles on the chest of drawers were loose, some wire hanging out from under the air conditioning and the price was too high for that little room,and you had to pay for breakfast. We went to the Marriott down the street, the room was nicer, free breakfast and it was cheaper.... More 

Helpful?
Thank Tray C
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

Thank you for taking the time to share your feedback. We are disheartened to read that your stay did not reflect the experience we strive to deliver to all of our guests. While here, our guests may choose from an array of hotel packages and some include breakfast. Our team is always available to assist should your assigned room not... More 

Questions? Get answers from hotel staff and past guests. Ask a question

86 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (36)
Viewed
Room/Suite (12)
Viewed
Business Center/Function Rooms (1)
Viewed
Pool/Beach Area (1)
Viewed
Hotel & Grounds (4)
Viewed
Dining (2)
Viewed
Bathroom (2)
Viewed
Other (14)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (50)
Viewed
Hotel & Grounds (7)
Viewed
Room/Suite (15)
Viewed
Dining (10)
Viewed
Pool/Beach Area (3)
Viewed
Business Center/Function Rooms (2)
Viewed
Other (13)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these San Antonio hotels
Northeast San Antonio
Courtyard by Marriott San Antonio Airport
Uptown Broadway
Embassy Suites by Hilton San Antonio - International Airport
Show Prices
Show Prices
Show Prices
Northeast San Antonio
Country Inn & Suites By Carlson, San Antonio Airport
North Central
Hampton Inn & Suites San Antonio - Airport
Uptown Loop
Hilton San Antonio Airport
Hilton San Antonio Airport
#82 of 353 in San Antonio
4.0 of 5 stars 217 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay
#