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Crowne Plaza Airport

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1111 Northeast Loop 410, San Antonio, TX 78209 (Formerly Radisson Hotel San Antonio Airport)
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Crowne Plaza Airport
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Crowne Plaza Airport
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177 reviews from our community

Traveler rating
    38
    55
    37
    29
    18
See reviews for
45
27
10
70
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cedar Park, Texas
Top Contributor
98 reviews 98 reviews
19 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 1 week ago

The Crowne was highly recommended by fellow road warriors - and I don't know why. Yes, it's convenient to have a hotel bar / restaurant, but you can't sleep there. I wasn't in my room for more than 5 minutes before going back downstairs. Why? I heard every car on 410 passing by, as well as the neighbor in the... More 

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

It is disheartening to read comments like yours. We offer our guests a variety of room types throughout our property and we regret we did not meet your expectations on every level. Thank you for sharing your experiences, as they are helpful in determining the needs of our guests. It is our hope to welcome you back so we may... More 

Houston, Texas
1 review
1 of 5 stars Reviewed 1 week ago

-I would have been better off staying at a motel -Early check in was NOT available even though we called earlier that day to confirm that we could due to an event we had that afternoon and were told that wasn't a problem... - Normal check is 3, by 345 the room was still not ready -Amy, the front desk... More 

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

We appreciate you taking the time to share your perspective. This is most certainly not the experience we expect for any of our guests and we regret any difficulties you may have experienced. We hope you will reach out to us directly so we can work together to ensure your concerns are addressed. We certainly regret if there were any... More 

Dallas, Texas
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

The customer service given at front desk was average. The rooms were clean, however most of the hotel is dated and shows signs of wear and tear. The lady that checked us out didn't even crack a smile. No complimentary coffee at lobby. Showers are inadecuate for tall people.

Was this review helpful? Yes
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

We thank you for taking the time to share your experiences. We sincerely regret we did not meet your expectations on every level during your stay. Your comments will be shared with our team as we refresh our commitment to our guests. Experiences like yours do not reflect a typical stay with us. We hope to have the chance to... More 

Cincinnati, Ohio
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This Crowne Plaza is nice and close to the airport, but does not get any aircraft noise. At first glance it appears run down, but everything works, room service is very reasonable, you get a kitchen with your room, internet & parking are free and the staff are very helpful. Having said all of that, while I would recommend this... More 

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

We thank you for taking the time to share your experiences. When staying at the Crowne Plaza San Antonio Airport you are located next to the airport and close to many area attractions, restaurants and more. Whether you are visiting us for business or leisure, we have multiple room types including suites; all include our Sleep Advantage program to ensure... More 

Dallas
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My fiance and I stayed at this hotel this last weekend. We asked for a king bed, and the receptionist (who was great-- I think her name was whitney-- she worked night shift on 2/28) was fantastic and accommodated our needs. We got there extremely late at night and were not in a good mood b/c we had been on... More 

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

It was our pleasure to welcome you. We are delighted to read your check-in was a welcomed experience after a day of traveling. Your kind remarks are appreciated and I look forward to sharing your feedback with our team. More 

Kildeer, Illinois
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is cheap so the quality is cheap, a night in transit and this is a good hotel. They do not pretend they are at the top, but the reception is good and the service is good, The environment is not great either so if in transit perfect place to stay

Was this review helpful? Yes
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

We appreciate you sharing your perspective with us. We certainly regret we did not meet your expectations on every level. This is not the experience we expect for our guests and your feedback will be shared with the team as we continually refresh our commitment to our guests. Our property is located next to the airport and offers easy access... More 

Contributor
16 reviews 16 reviews
4 hotel reviews
4 of 5 stars Reviewed February 16, 2015

We stayed here for the final day of the TMEA convention. Not too far from downtown, actually a very easy drive. Staff was very friendly, helpful, and efficient. We needed a roll away in the room. By the time we parked and went up to the room (no more than 10 mins), it was already in there with extra sheets... More 

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

When choosing to stay with us, you are located near a wide range of San Antonio events, attractions, shopping and more. Thank you for your kind remarks regarding the level of service you received during your stay. Although you were able to enjoy so much, we do regret we did not meet your expectations on every level. When our hotel... More 

Houston, Texas
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed February 14, 2015

This place is one step above being a dump. I say that only if you get a room in the tower. If you are in the much older two story portion then you are in a dump. We stay in many hotels across the country and this is nowhere on par with what we consider average or acceptable. The original... More 

Was this review helpful? Yes
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

Thank you for taking the time to share your perspective. It is disheartening to read comments like yours. This is most certainly not the experience we expect for any of our guests and we regret we missed the opportunity to ensure your stay was anything less than excellent. We continually refresh and refurbish our property and we thank you for... More 

Missouri
Contributor
16 reviews 16 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed January 29, 2015

I sat on a plane a few years ago with a guy that worked for IHG, the parent company for Crowne Plaza. I recall him saying that CP’s can be hit or miss, this place was both of those things. I’m not sure what this property was originally, but they’ve done a decent job of branding it with CP. At... More 

Was this review helpful? Yes 1
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

While we are happy you were able to enjoy many aspects of your visit with us, we can't help but notice we did not meet your expectations on every level. We appreciate you reaching out to us with your concerns and it is our hope that each of our guests completely enjoys their stay with us and we are confident... More 

Roanoke, VA
Top Contributor
204 reviews 204 reviews
60 hotel reviews
108 helpful votes 108 helpful votes
2 of 5 stars Reviewed January 9, 2015

In order to be close to the airport, my company booked a good size meeting at his hotel. The Sales staff was excellent and the meeting rooms were good although there were some temperature concerns in the rooms. The rest of the hotel was really below expectations. Rooms are very dated. My room was fine although nothing special. However, peers... More 

Was this review helpful? Yes 2
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

It is disheartening to read that we did not meet your expectations on every level. Experiences like yours are not what we expect to deliver to our guests and I appreciate you sharing your feedback. Thank you for making us aware of the temperature changes in our conference rooms. This information will be shared with our meeting planning teams. While... More 

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