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Crowne Plaza Airport

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1111 Northeast Loop 410, San Antonio, TX 78209 (Formerly Radisson Hotel San Antonio Airport)
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1 room 1 guest
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Crowne Plaza Airport
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192 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dublin, California
Level Contributor
235 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
2 of 5 stars Reviewed yesterday NEW

I debated between poor and terrible and chose poor, because there were some nice aspects. The truly terrible was the toilet. The first time I used it after I arrived, I had a bowel movement. When it threatened to overflow, I assumed that the problem was the solid waste -- wrong. The maintenance guy came up with a very ineffective... More 

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Corpus Christi, Texas
Level Contributor
159 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Almost a boutique hotel Rooms are nicely done. Clean and well maintained. Air conditioning somewhat old did not do a good job. Concierge room was very small offered minimal items but ok. Large foyer and open are on first floor. Complementary coffee in the morning restaurant. Front desk service by manager was excellent Overall nice and would stay again

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San Antonio, Texas
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 23, 2015

I stayed at the Crowne Plaza near the San Antonio for one night. The room was very comfortable, large, and clean. They have an airport shuttle that starts running around 5:15 or 5:30. I had to leave at 6 so I did not get to try the breakfast. I did however room service, a club sandwich and fries which were... More 

Was this review helpful? Yes 1
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

We cannot thank you enough for sharing your experiences. We are pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We look forward to welcoming you back to the Crowne Plaza San Antonio Airport the next time you are visiting the area. More 

Thibodaux, Louisiana
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 12, 2015

When we initially arrived I discovered that I have reserved another hotel, the clerk was very helpful is adjusting my reservation to stay here. She was very friendly. The hotel was very clean and well appointed. The room was very comfortable.

Was this review helpful? Yes 1
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

It was our pleasure to welcome you! Thank you for your kind comments. We are happy to read our team was able to assist with ensuring your complete satisfaction while here. We hope you will have the opportunity to visit the Crowne Plaza San Antonio Airport again soon. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 29, 2015 via mobile

All I can say is wow. For starters the bathroom was tiny, there was mold everywhere. Mold in the shower, mold on the ceiling. The door made this horrible noise every time you opened or closed it. I honestly believed whoever did the repairs to the room had their eyes closed, because the repair work is horrible. I was quite... More 

Was this review helpful? Yes 1
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

It is truly disheartening to read comments like yours and we regret any difficulties you may have experienced with your accommodations. Our team is always available to assist with any concerns and I am confident we would have been able to place you in an alternate room to ensure your complete satisfaction. Your feedback will be shared with our team... More 

Los Angeles, California
Level Contributor
62 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed June 4, 2015

I recently stayed at this crowne plaza on a business trip. The staff was great and Diane in the front took great care of me. The hotel is a bit dated but the rooms are spacious, clean and affordable and close to everything. Nice hotel and will stay on another business trip.

Was this review helpful? Yes 1
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

Thank you so much for sharing your experiences. We are happy to read that our team provided you with the level of service and attention to detail you anticipated. Your kind remarks are appreciated. It is great that our location, next to the airport and just a short drive to downtown San Antonio, worked well for your visit. It was... More 

Chicago, Illinois
Level Contributor
251 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed June 2, 2015 via mobile

I have stayed here a nber of times over the recent years and have to say this one is slowly showing its dated condition. Decor is getting pretty old, things are breaking and it does not appear that maintenance is doing much ro fix them. The 10th floor lounge is closed on the weekends for the Priority guests. Staff was... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Airport, responded to this review

Dear Bruce G, Thank you for reviewing our property and for staying with us again. I appreciate and wish to thank you for the positive comments on the staff. On the other hand, please accept our apologies for the issues you had with the hotel's condition. Please be assured that all your comments will be looked into and we shall... More 

Indianapolis, Indiana
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 10, 2015

I usually stay at this property 4 or 5 times a year. On my most recent visit, I noticed a bed bug latched on to my arm upon awaking in the morning. Not a great way to start the day. I delivered the perpetrator to the front desk and they said they would look into it. Overall, the hotel is... More 

Was this review helpful? Yes 1
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

We thank you for taking the time to provide your feedback regarding your visit. While we are glad to read you have had the opportunity to stay with us multiple times, we regret any inconvenience you may have experienced during your last stay. We are looking into your comments and hope that if you have any additional concerns you will... More 

Chicago, Illinois
Level Contributor
3 reviews
4 of 5 stars Reviewed April 23, 2015

I must say that I am very pleased with my stay at this hotel. It is evident that the hotel has undergone major updates and it still has room for improvement but the staff went out their box to ensure we had a pleasant stay. I would definitely recommend this place.

Was this review helpful? Yes
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

It was our pleasure to welcome you to the Crowne Plaza San Antonio Airport. We are happy to read our team helped make your stay pleasant. Thank you for your recommendations to others. We hope you have the chance to visit us again soon. More 

Alexandria, Virginia
Level Contributor
375 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 stars Reviewed April 17, 2015

Returned to this hotel afer about 6 months. Room is clean and quiet in spite of its proximity to the airport. I only heard the airplane take off once in the early morning (5:30?) in three days. I was up by then anyway and did not bother me at all. Many options for some fine dining and many cheap eats... More 

Was this review helpful? Yes 1
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

It was a pleasure to welcome you back. We are glad you enjoyed the quiet comfort of your room while here. We value the input of all of our guests and comments like yours help us to better understand the needs of our guests and we thank you for sharing your perspective. It is our hope to welcome you back... More 

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