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Crowne Plaza Airport

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1111 Northeast Loop 410, San Antonio, TX 78209 (Formerly Radisson Hotel San Antonio Airport)
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Crowne Plaza Airport
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188 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed 1 week ago via mobile

All I can say is wow. For starters the bathroom was tiny, there was mold everywhere. Mold in the shower, mold on the ceiling. The door made this horrible noise every time you opened or closed it. I honestly believed whoever did the repairs to the room had their eyes closed, because the repair work is horrible. I was quite... More 

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Los Angeles, California
Level Contributor
57 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I recently stayed at this crowne plaza on a business trip. The staff was great and Diane in the front took great care of me. The hotel is a bit dated but the rooms are spacious, clean and affordable and close to everything. Nice hotel and will stay on another business trip.

Was this review helpful? Yes
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

Thank you so much for sharing your experiences. We are happy to read that our team provided you with the level of service and attention to detail you anticipated. Your kind remarks are appreciated. It is great that our location, next to the airport and just a short drive to downtown San Antonio, worked well for your visit. It was... More 

Chicago, Illinois
Level Contributor
185 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

I have stayed here a nber of times over the recent years and have to say this one is slowly showing its dated condition. Decor is getting pretty old, things are breaking and it does not appear that maintenance is doing much ro fix them. The 10th floor lounge is closed on the weekends for the Priority guests. Staff was... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Airport, responded to this review

Dear Bruce G, Thank you for reviewing our property and for staying with us again. I appreciate and wish to thank you for the positive comments on the staff. On the other hand, please accept our apologies for the issues you had with the hotel's condition. Please be assured that all your comments will be looked into and we shall... More 

Indianapolis, Indiana
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 10, 2015

I usually stay at this property 4 or 5 times a year. On my most recent visit, I noticed a bed bug latched on to my arm upon awaking in the morning. Not a great way to start the day. I delivered the perpetrator to the front desk and they said they would look into it. Overall, the hotel is... More 

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

We thank you for taking the time to provide your feedback regarding your visit. While we are glad to read you have had the opportunity to stay with us multiple times, we regret any inconvenience you may have experienced during your last stay. We are looking into your comments and hope that if you have any additional concerns you will... More 

Chicago, Illinois
Level Contributor
3 reviews
4 of 5 stars Reviewed April 23, 2015

I must say that I am very pleased with my stay at this hotel. It is evident that the hotel has undergone major updates and it still has room for improvement but the staff went out their box to ensure we had a pleasant stay. I would definitely recommend this place.

Was this review helpful? Yes
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

It was our pleasure to welcome you to the Crowne Plaza San Antonio Airport. We are happy to read our team helped make your stay pleasant. Thank you for your recommendations to others. We hope you have the chance to visit us again soon. More 

Alexandria, Virginia
Level Contributor
351 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed April 17, 2015

Returned to this hotel afer about 6 months. Room is clean and quiet in spite of its proximity to the airport. I only heard the airplane take off once in the early morning (5:30?) in three days. I was up by then anyway and did not bother me at all. Many options for some fine dining and many cheap eats... More 

Was this review helpful? Yes
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

It was a pleasure to welcome you back. We are glad you enjoyed the quiet comfort of your room while here. We value the input of all of our guests and comments like yours help us to better understand the needs of our guests and we thank you for sharing your perspective. It is our hope to welcome you back... More 

Saint Louis, Missouri
Level Contributor
102 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed April 14, 2015

Nice clean room close to airport is best thing about hotel. Hotel also has a complimentary airport shuttle. Lobby area is ok - nothing good or bad - although just as you enter the hotel it has a musky smell. Lobby also has a restaurant and bar area. Other amenities: Pool is nice. Business center small, but functional. Fitness center... More 

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

It was great to welcome you to the Crowne Plaza San Antonio Airport. We are glad you were able to enjoy so many aspects of your stay, thank you for your feedback. Our complimentary shuttle service to and from the airport runs 24 hours a day and our team can answer any questions regarding this amenity. Whether you are visiting... More 

Ormond Beach, Florida
Level Contributor
91 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 stars Reviewed April 12, 2015

When I called they said they had a full service restaurant - well they didn't mention that it was not open. Ate at the bar with a bartender who was in over his head with customers, drinks and food. The room was filled with table full of dirty dishes as was the bar. Out of a lot of food. The... More 

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CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

It is disheartening to read that we missed the mark on ensuring your stay with us was anything less than excellent. Our restaurant is open for breakfast between 6:30 a.m. - 11:00 a.m.; lunch between 11:00 a.m. - 2:00 p.m. and dinner is available between 5:00 p.m. - 10:00 p.m. Thank you for bringing your concerns to our attention. Your... More 

Houston, Texas
Level Contributor
128 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed April 12, 2015

This hotel is relatively close to the airport and they offer free shuttle service to/from the airport. The front desk staff was very friendly and helpful and made check-in easy. The hotel is clean and well kept, however isn't the newest trendy appearance. The rooms are spacious and have everything you would expect. The bathrooms are ok..need some maintenance such... More 

Was this review helpful? Yes
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

Although we are happy to read you enjoyed many aspects of your stay, we regret we did not meet your expectations on every level. Our maintenance team will look further into your comments and address any concerns. We appreciate your input regarding your dining experiences. We certainly do not want any of our guests to feel as though their complimentary... More 

Dallas, Texas
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 9, 2015

Well I am currently staying here and I live it so much I couldn't wait to write a review So the good Front desk guy was super friendly and helpful. I travel with a service animal and he was completely polite and helpful. Also I got upgraded to a grand suite for only 20 a night. Second my room. It's... More 

Was this review helpful? Yes
CrownePlazaS-Antonio, General Manager at Crowne Plaza Airport, responded to this review

It is our pleasure to welcome you to the Crowne Plaza San Antonio Airport. We are happy to read you are able to relax and unwind while here and we thank you for your great review. When checking into our hotel, our team is available to assist with room location requests as well as in-room amenities. Our guest rooms are... More 

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