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Comfort Suites North IH 35

#165 of 353 Hotels in San Antonio
Certificate of Excellence
2.5 of 5
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11526 IH 35 North, San Antonio, TX 78233
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Comfort Suites North IH 35
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Ranked #165 of 353 Hotels in San Antonio
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 weeks ago
Jim E Shelby, Montana
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106 reviews from our community

Traveler rating
    57
    20
    6
    10
    13
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35
18
11
27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (29)
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    (21)
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bakersfield, CA.
Top Contributor
131 reviews 131 reviews
40 hotel reviews
125 helpful votes 125 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

For us, it was fine for a quick overnight stay but felt the rooms were worn down. Strong urine smell in the room. Bad enough to buy Febreeze.......that helped temporarily. Quiet area and the employees are very welcoming. We did not find it close enough to the airport to be called so.

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Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

As soon as i opened the room door I was met with the most AWFUL musty, old smell! I wasn't about to have the entire contents of my suitcase take on this smell. I would not stay here if it was FREE!!...

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1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here with my kids. They are in middle school and for the most part, well behaved. The problem is that the quality of the room is very low. Thin walls made it difficult to speak in a normal voice. My kids were in the tiny indoor pool and were yelled at for being too loud. In the pool.... More 

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Sedalia, Colorado
Top Contributor
68 reviews 68 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago

House Keeping is non existant. Mentioned the problems to front desk to no avail. Terrible, just terrible. Their security is even worse. Pillows were very uncomfortable. I paid in advance otherwise I would have check out by the 3rd day. Front Dek people were friendly. For breakfast they served powdered eggs......ugh!! Coffee was delicious. Fresh fruit was available for breakfast.

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Shelby, Montana
Top Contributor
267 reviews 267 reviews
60 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It started with Louann, front desk, and just kept getting better. She helped me with several questions and directions and when I came back she had a gift for me from the hotel acknowledging my continuing loyalty. This may seem over the top but in the 2 plus yea earns I have stayed at choice hotels this only the second... More 

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Houston, Texas
Contributor
18 reviews 18 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed March 16, 2015

I chose this property based on amenities such as indoor pool, wi-fi, free parking, & a fridge & microwave. Also, many reviewers said this property was very clean; however, it is not. Missing a screw in the switchplate in the bathroom. The wall has been repaired, but not painted. The area around the elevator is dirty, & the carpet in... More 

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Woodbine, Maryland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 10, 2014

The staff was friendly and courteous. We stayed for 3 nights. When we returned to our room after sightseeing all day that 1st day, our room hadn't been made up. It appeared housekeeping had started to clean & left suddenly, as our used towels were gone and the bathroom light was left on. The bed wasn't made up and we... More 

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Gm-Comfort, General Manager at Comfort Suites North IH 35, responded to this review

Dear Valued Guest Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!... More 

Woodway, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed November 14, 2014

My husband and I were in town for one night to attend a dinner held at a restaurant in the Forum Mall so we were looking for a quiet decent hotel nearby at a good price. This fit the bill for us. I rated it pretty high because the beds and pillows were very comfortable, the staff was friendly and... More 

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Raleigh, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2014

I have loved staying here. We stayed for 2 separate nights and each time the staff was extremely friendly and helpful. The beds are soooo comfortable we didn't want to get up ...but we had to in order to catch their hot breakfast! Eggs, regular and strawberry waffles, bagels and more. I know they had biscuits & gravy that I... More 

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Dallas, Texas
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 29, 2014

I had family in the hospital for 3 weeks and stumbled around trying to find a decent hotel. Tried a downtown hotel (outrageous parking fee), one of the low budget hotels on Pan Am Hwy (no thanks), the onsite hotel (seems to be full most of the time), then finally found this hotel the last few days I was there.... More 

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Gm-Comfort, General Manager at Comfort Suites North IH 35, responded to this review

Dear KATexas88, Thank you for taking the time to write about your stay with the Comfort Suites North, we certainly are very happy we could help you in your difficult time. We pride ourselves on customer service and look forward to seeing you again! Thanks, Raymond Saenz General Manager Comfort Suites North SanAntonio More 

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