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Grand Hyatt San Antonio

4.0 of 5 600 East Market Street, San Antonio, TX 78205
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#39 of 353 Hotels in San Antonio
1,122 Reviews 4 of 5 stars
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Grand Hyatt San Antonio
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Grand Hyatt San Antonio
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1,122 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

My Wife and I stayed here on our wedding night, and were greeted by Eric Surplus, who went above and beyond, to make our special night very special. He upgraded us to the most beautiful suite we have ever seen, and a bottle of wine. We are truly thankful for the service and professionalism that we received there, and will... More

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Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review

We enjoyed reading your feedback and are happy to hear you enjoyed your stay with us! We look forward to your next trip to San Antonio. More

San Antonio
Top Contributor
51 reviews 51 reviews
30 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed for two nights in September. The rooms are a little smaller than what I've stayed in at other Grand Hyatt Hotels, but they are clean and comfortable. We chose this hotel due to its convenient location. I would have given this hotel 4 stars instead of 3 but for two issues with the service. First, we checked in late... More

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Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for taking the opportunity to review your recent stay with us. We apologize for your less than pleasurable experience. We would love to have another opportunity in the future to provide you with the standard of service both you and we expect. More

College Station, Texas
1 review
5 of 5 stars Reviewed 4 days ago NEW

I stayed here on a girls' trip this past weekend and had a wonderful experience! Check in was quick (Rachel at the registration desk was very helpful and gave my friends and me great service) and the attendant in the club room was always very helpful and personable. We also appreciated the large and well-equipped fitness center. I will definitely... More

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Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review

We enjoyed reading your feedback and are happy to hear you enjoyed your stay with us during your girls weekend! We look forward to your next trip to San Antonio. More

Top Contributor
74 reviews 74 reviews
21 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

This is a very large hotel set up to service the conference centre next door. Location wise it has direct access to an off shoot of the river walk but it is at least 500 yards from the main section (the other Hyatt is right on the river walk). Rooms are average for this price range although I was really... More

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Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for taking the opportunity to review your recent stay with us. We apologize for your less than pleasurable experience. We would love to have another opportunity in the future to provide you with the standard of service both you and we expect. More

Top Contributor
70 reviews 70 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

Am surprised at mediocre reviews - very nice hotel, perfect for conferences. My king deluxe room is very large, and being on a corner, is private and quiet. King bed plus chaise lounge, quite comfortable. Charges a fortune for internet, but they seem to do that now....

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Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for this kind review. We are happy to hear you enjoyed our property’s Riverwalk location. We look forward to seeing you again soon! More

Richardson, Texas
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

Convieninetly located near the Convention Center and Riverwalk, this hotel, (which has not been open all that many years), certainly shows it's age in some of the fixtures and dirtiest hallway carpets I have ever seen. Especially for $200+ per night. If you are expecting Hyatt quality and cleanliness, the carpeted floors in the room hallways and the convention floors/meeting... More

Was this review helpful? Yes
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for taking the opportunity to review your recent stay with us. We apologize for your less than pleasurable experience. We would love to have another opportunity in the future to provide you with the standard of service both you and we expect. More

Ho Chi Minh City, Vietnam
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel lobby shows a hotel that is well kept, the staff is very professional and helpful; the hotel is well located along the River Walk and close to all main San Antonio attractions. The hotel honored my request and provided a room upgrade moving my fiance and I into a club level room... and that is where all the... More

Was this review helpful? Yes 1
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for your review. We are pleased to hear you enjoyed the location of our property. We apologize that the Grand Club lounge was not to your liking. We will take this information into consideration for future hotel updates. More

2 reviews
4 of 5 stars Reviewed 1 week ago

We drove from Las Vegas heading home to louisiana. San Antonio was our weekend destination. We drove the streets of S.A. and called this hotel. It was after midnight so really we just wanted a nice place fast. the staff checked us in quickly. We had a great weekend and every time we saw a staff member they were smiling.... More

Was this review helpful? Yes
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for your feedback. We are glad to hear you enjoyed our property. We hope to see you again in the future. More

Frisco, Texas, United States
Top Contributor
61 reviews 61 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the hotel Labor Day weekend with my best friend. Had a problem with our room at after checking in and we were moved immediately. We had an amazing view of the Alamodome and Hemisphere park. The room was very large with a comfy bed and chaise lounge chair. The hotel is right on the river walk with easy... More

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Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for your feedback. We are happy to hear you enjoyed our hotel's comfort and convenience. We appreciate your comments and suggestions and look forward to seeing you soon! More

Oakland, California
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I stood at the hotel for five days while attending a conference. Check in was quick and hassle free. The front desk was extremely helpful in giving me information about the hotel and conference I was attending. My room itself was large, extra clean and had an excellent view of downtown from the upper floor location I was given. The... More

Was this review helpful? Yes
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review

We enjoyed reading your feedback and are happy to hear you enjoyed your stay with us! We look forward to your next trip to San Antonio. More

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Additional Information about Grand Hyatt San Antonio

Address: 600 East Market Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > Downtown , East Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hyatt San Antonio 4*
Number of rooms: 1003
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Also Known As:
Grand Hyatt San Antonio Hotel San Antonio
San Antonio Grand Hyatt
Hyatt San Antonio
San Antonio Hyatt

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