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All 352 San Antonio hotels

Grand Hyatt San Antonio

4.0 of 5 Hotel   |   600 East Market Street, San Antonio, TX 78205 (Downtown)
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79%
Ranked #42 of 352 hotels in San Antonio
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed yesterday
Jaron R Houston, Texas, United States
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1,084 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (246)
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English first
Houston, Texas, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Where do I begin, let me start by thanking Ms. Pinkie Williams by taking great care of us as soon as we arrived into valet. The staff was very polite and accommodated everything my family and I needed. The rooms were very clean and spacious, and the mattresses are incredible!! Overall, a wonderful experience for my family.

Was this review helpful? Yes
Dallas, Texas
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed yesterday NEW

All in all this wasn't a great experience for us. The first morning there, the hotel had no hot water. Finally at 10am we gave up. My husband was unable to take a shower and they offered absolutely no recourse or compensation. The floors in the room were very dirty, as I would find out when I'd go to take... More

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1 review
2 of 5 stars Reviewed 3 days ago NEW via mobile

Last minute getaway on Saturday, hubby chose because the pool looked nice online. In person, there was trash all along the side (cups and bottles, etc). Plus, way more kids than we anticipated. Room was decent, nothing special. Most disappointing was the service. Lots of employees at the desk for check-in, check-out, and parking. None seemed too interested in providing... More

Was this review helpful? Yes
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for taking the opportunity to review your recent stay with us. Please accept a sincere apology from our team in regards to your visit. We would love to make things right and hope that you will give us another opportunity in the future to provide you with the service both you and we expect. More

Senior Contributor
35 reviews 35 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

First let me start out with what was good about the hotel. The staff was very good at check in and check out. The property was very clean and appeared to be well run. The issue that we had was that the mattress was terrible along with the pillows. It was a cheap mattress and was not a pillow-top. When... More

Was this review helpful? Yes
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for your review. We apologize that the functionality of your room was not to your standard. We will take this information into consideration for future guestroom updates. More

Maribel, Wisconsin, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

If you need something special during your stay the folks at the The Grand Hyatt go above and beyond to make you feel at home. I requested caffeine free soda and it was there waiting for me when I arrived. Thank you to my NEW friend Toni for greeting me with your lovely smile each day as I returned from... More

Was this review helpful? Yes
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review

We enjoyed reading your feedback and are happy to hear you enjoyed your stay with us! We look forward to your next trip to San Antonio. More

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Angue. Mo, Judy have spoiled us with their eager to please attitude.Your breakfast at Ruth Chris is a perk that you need to keep thank you for having it in our package Gabriel de la Cruz Gave us personalized help. Love your hotel and ruth Chris's

Was this review helpful? Yes
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review

We enjoyed reading your feedback and are happy to hear you enjoyed your stay with us! We look forward to your next trip to San Antonio. More

Conroe, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

The service at Bar Rojo was great...Our server was Tara and she was amazing!!! We were staying at the Grand Hyatt for a conference, so of course we decided to grab some drinks at the lobby bar and what a great decision this was. Our groups always had everything we needed and she never disappointed us during our stay :)

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Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review

We appreciate your feedback. Looking forward to seeing you soon! More

San Diego
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

The ladies of the Grand Club at the Hyatt - Judy, Angie, Mo, and Ramir make you feel like you are part of their family. They are so friendly and helpful. They went above and beyond to make sure that my son and I were taken care of. We always got a cheery smile and a good morning or a... More

Was this review helpful? Yes
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for this kind review. We are happy to hear you enjoyed our property’s Riverwalk location and the Grand Club attendants. We look forward to seeing you again soon! More

Nashville, Tennessee
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Elise at Bar Rojo is amazing, the best service I have ever had! Great atmosphere and a wonderful city. The Hyatt is right on the river walk, and it is beautiful. Go take a weekend visit Elise at Bar Rojo and she will make your trip!

Was this review helpful? Yes
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review

We appreciate your feedback. Looking forward to seeing you soon! More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Bar Rojo had great drinks and yummy food! The turkey wrap was amazing!! When you go there ask for Beth. She was so great! She was friendly and fast. I loved her humor and her honesty. Beth was as refreshing as the drinks!!

Was this review helpful? Yes 3
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review

We enjoyed reading your feedback and are happy to hear you enjoyed your stay with us! We look forward to your next trip to San Antonio. More

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Additional Information about Grand Hyatt San Antonio

Address: 600 East Market Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > Downtown , East Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hyatt San Antonio 4*
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Also Known As:
Grand Hyatt San Antonio Hotel San Antonio
San Antonio Grand Hyatt
Hyatt San Antonio
San Antonio Hyatt

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#4 Green Hotel in San Antonio #12 Luxury Hotel in San Antonio #23 Business Hotel in San Antonio #26 Romantic Hotel in San Antonio #42 Family Hotel in San Antonio
Hotel Class
Official Description (provided by the hotel)
With a dramatic design that exemplifies this unique city, the Grand Hyatt is an exciting blend of modernism and the Latin culture. Located on the Riverwalk, its warm hospitality and bold colors create a San Antonio Luxury hotel that is perfect for every guest, whether traveling for business or vacation. This urban retreat has a premier location, adjacent to the convention center and HemisFair Park. Our outstanding amenities and unprecedented services will make your experience extraordinary. ... more   less 
Number of rooms
1003

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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