We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 351 San Antonio hotels

Grand Hyatt San Antonio

4.0 of 5 Hotel   |   600 East Market Street, San Antonio, TX 78205 (Downtown)
Hotel website
Hotel deals
Hotel amenities
Offers & Announcements
Bed & Breakfast Package
Save Saved
You added Grand Hyatt San Antonio to your Saves list
Grand Hyatt San Antonio
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
79%
Ranked #43 of 351 hotels in San Antonio
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed 2 days ago
ZLOfan Denver
  • Overview
  • Reviews (1,043)
  • Photos (435)
  • Amenities
  • Q&A
  • Room tips (240)
  • Location
  • More
Write a Review

1,043 people have reviewed this hotel

Traveler rating
    406
    412
    146
    55
    24
See reviews for
158
195
43
535
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (240)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Denver
Top Contributor
81 reviews 81 reviews
29 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

So this is a balanced review. First, when I walked into my room, there was a lady reading a book on her couch. Fortunately, she was very calm as I scrambled out of the room. That should just never happen at a Hyatt. Even when I went downstairs, they system didn't show anyone in the room. Bad form. The location... More

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

We stayed at the Grand Hyatt, and we normally love the Hyatt chain, for a Comic Con taking place at the Henry B Gonzales convention center. the location and convenience was great! BUT - Friday night our refrigerator in our room was not working properly so I called to have it looked at. An hour later I called again, and... More

Was this review helpful? Yes
Arlington, Virginia
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Customer service (check-in and check-out plus answering questions and giving directions) was very good. Room amenities are modern and above average (finally someone put plugs where you need them). Oustanding pool if you like to swim. Biggest downsides: (1) walls are thin so very easy to hear hallway and elevator noise, and (2) $27 per day for parking (particularly when... More

Was this review helpful? Yes
Aliso Viejo
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

I checked into this hotel for a business trip. They location was excellent, right by the convention center and riverwalk. I asked the front desk, jokingly, for an upgrade. He was able to give me a bigger room! Awesome! I was mainly in and out of the room, but it was clean and comfortable. The bat was nice, good food... More

Was this review helpful? Yes
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review

We enjoyed reading your feedback and are happy to hear you enjoyed your stay with us! We look forward to your next trip to San Antonio. More

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

Have stayed here many times and the service and hotel was wonderful. Platinum member of their program. Today we check in and the lobby is full of people in everything from bunny suits to Bo pee attire. Hundreds of them, 5 to a room plugging up the entire hotel. While the costumed folks were very pleasant in general the Hyatt... More

Was this review helpful? Yes
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for taking the time to review your recent stay with us. We apologize that the San Japan convention that was going on in the city affected the comfort and convenience of your stay. We assure you that is not the norm for the hotel. We hope to see you again for a future stay. More

Austin, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

As others have said, the staff is top-notch and our visit was no exception. But, TBH, I don't usually deal with the staff much (check-in/out and hallway banter) - as long as you are professional, pleasant, approachable, friendly and informative, I am very low maintenance as a guest. My feedback is really on the location and the room. Location? Can't... More

Was this review helpful? Yes
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review

We enjoyed reading your feedback and are happy to hear our staff took great care of you and your wife! We look forward to your next trip to San Antonio. More

Cat Spring, Texas
Top Contributor
136 reviews 136 reviews
15 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 1 week ago

I must say its been awhile since i last visited and stayed in the Downtown area of San Antonio, the conference "Dani Johnson's First Steps to Success" we had the honor to attend could not have booked a better hotel. Outstanding!! The location, staff & ballroom has to be one of the best in the city, convenient to the airport... More

Was this review helpful? Yes
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for this outstanding review. We are happy to hear you enjoyed our property’s Riverwalk location while in town for your conference. We look forward to seeing you again soon! More

Houston
1 review
3 of 5 stars Reviewed 1 week ago via mobile

Lobby made a GRAND statement. As we looked for our room we noticed the carpet was full of stains/dirt. Enter our room with double beds. One of the headboard had tearing. Not enough drawers for clothes. Desk & floor lamps were full of dust. Not enough counter space in the bathroom. Amenities shelf in tub was a bit rusty. Bath... More

Was this review helpful? Yes
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for taking the opportunity to review your recent stay with us. We apologize for your less than pleasurable experience. We would love to have another opportunity in the future to provide you with the standard of service both you and we expect. More

Austin, TX
Top Contributor
131 reviews 131 reviews
117 hotel reviews
134 helpful votes 134 helpful votes
5 of 5 stars Reviewed 1 week ago

Just completed another stay, and every one has been excellent. I cannot praise the staff enough - professional, courteous, and they go out of their way to help. Front desk and Lounge. This time Ricardo and Eric were standouts, thanks guys! This is a well managed hotel.... It's clean, classy, and well-located. As long as you know this is a... More

Was this review helpful? Yes
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for this great review. We are happy to hear you enjoyed our property’s Riverwalk location. We look forward to seeing you again soon! More

San Angelo, Texas
1 review
3 of 5 stars Reviewed 1 week ago via mobile

The lobby is super nice but when you get to the room it is nothing more than a Holiday Inn. Rooms are tiny and the bathrooms are tiny as well. For the price there should be separate tub and a walk jn shower! The staff and service are excellent but you will be paying 4 star price for 2 star... More

Was this review helpful? Yes
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for taking the opportunity to review your recent stay with us. We apologize for your less than pleasurable experience. We would love to have another opportunity in the future to provide you with the standard of service both you and we expect. More

Owners: What's your side of the story?
If you own or manage Grand Hyatt San Antonio, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Grand Hyatt San Antonio? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hyatt San Antonio

Address: 600 East Market Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > Downtown , East Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hyatt San Antonio 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, BookIt.com, Tingo, Priceline, Travelocity, Otel, BookingOdigeoWL, Agoda, Venere and TIG Global so you can book your Grand Hyatt San Antonio reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt San Antonio Hotel San Antonio
San Antonio Grand Hyatt
Hyatt San Antonio
San Antonio Hyatt

435 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (159)
Viewed
Hotel & grounds (40)
Viewed
View from room (18)
Viewed
Pool/beach area (8)
Viewed
Dining (12)
Viewed
Room/suite (38)
Viewed
Bathroom (12)
Viewed
Other (31)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (253)
Viewed
Amenities (40)
Viewed
Hospitality Suite (113)
Viewed
Pool (14)
Viewed
Restaurants and Bars (48)
Viewed
The Hotel (38)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Dining (1)
Viewed
Room/suite (4)
Viewed
Hotel & grounds (3)
Viewed
Other (16)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#4 Green Hotel in San Antonio #12 Luxury Hotel in San Antonio #24 Business Hotel in San Antonio #25 Romantic Hotel in San Antonio #40 Family Hotel in San Antonio
Hotel Class
Official Description (provided by the hotel)
With a dramatic design that exemplifies this unique city, the Grand Hyatt is an exciting blend of modernism and the Latin culture. Located on the Riverwalk, its warm hospitality and bold colors create a San Antonio Luxury hotel that is perfect for every guest, whether traveling for business or vacation. This urban retreat has a premier location, adjacent to the convention center and HemisFair Park. Our outstanding amenities and unprecedented services will make your experience extraordinary. ... more   less 
Number of rooms
1003

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer