We had a bit of a problem on check in. Everyone was friendly and helpful, but not necessarily informed about their hotel. I may have been expecting too much from staying at the other Hyatt on the Riverwalk. This hotel is geared more for business travel and not vacation.

We had a fantastic stay at the Grand Hyatt. We stayed at the hotel over the busy Memorial Day weekend and we were very impressed at the service. Check in was quick and the rooms were very comfortable. The hotel is less than a block away from the River Walk. The parking rates are expensive however, the city owned garages... More

I stayed at this hotel for 5 nights for a Convention. The location is great - in the center of downtown and walking distance to everything. The price was too high for the actual accomodations, and that's why I'm giving it a 3 stars. For the price, I expected a robe, slippers, a vanity kit...they didn't even have a shower... More

Our stay was absolutely fine; this is a very nice hotel, but there was nothing really spectacular or amazing about it. The rooms were decent, but the view was poor. I guess we expected the view to be more scenic since we were on the River Walk. Otherwise, the location was good because there was lots to do nearby. At... More

If you're attending an event at the convention center this is where you want to be. No car necessary to get to the convention center or dozens of restaurants, shops, the Alamo, or riverwalk. If you want to see the Spurs play or anything more than a half mile or so from the riverwalk you'll need a ride. My late... More

My husband and I have always picked Hyatt hotels due to their exceptional service and attention to detail both within the US and the carribean. This particular hotel is situated right next to the riverwalk which is noted for upscale Mexican food and it's scenic trail which made the hotel strategically placed. The rooms contain beds that are comfortable with... More

I stayed here while attending a conference at the conference center. The experience was excellent. The entire staff was very professional and helpful. The room was very roomy, modern, quiet and comfortable with excellent climate control. Both room service and the lobby take out cafe served good to great food with excellent service at a fair price. The location next... More

i stayed here for work, and loved this place. very modern and very clean. i had steak and shrimp from the hotel restaurant and it was awesome. if you have to go to San Antonio this is the place. there is a dennys across the street so they have some low price options close by. Also the river walk is... More

This was my first time ever going to San Antonio on my own and I am really glad we got this Hotel. From when we first got there, we had great customer service. The man at the front desk really made us feel at home and welcomed. The rooms were by far the most comfortable rooms I have ever stayed... More