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Courtyard by Marriott San Antonio North Stone Oak at Legacy

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1803 E Sonterra Blvd, San Antonio, TX 78258
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Courtyard by Marriott San Antonio North Stone Oak at Legacy
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88 Reviews from our TripAdvisor Community

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Texarkana, Texas
Level Contributor
9 reviews
3 hotel reviews
2 of 5 stars Reviewed December 30, 2015 via mobile

Comfy beds. Austere contemporary design. Poorly trained staff. Bar is a joke. No amenities. You get nothing but room for steep price. I will not stay in another Marriott property. I was really put off by the "attitude" of the place. Not geared to seniors.

Helpful?
Thank rhcnmc
Daniel M, Manager at Courtyard by Marriott San Antonio North Stone Oak at Legacy, responded to this review

I want to thank you for review and informing us on your unfortunate experience here at the Courtyard Marriott North Stone Oak. Please accept our sincerest apologies that your stay was less than satisfactory. We take any issue brought to by our loyal guest very seriously and we will work to rectify these with each Department Head. Again please accept... More 

Lake Dallas, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 19, 2015

Recently renovated rooms which are very nice. However, the advertised amenities and menu choices at the bistro are not available every time we come. The staff is great but we have to call for items that should be provided. An example is shampoo! They leave 2 conditioners and no shampoo. Advertised menu items are unavailable yet are being advertised as... More 

Helpful?
Thank kimmy772015
Daniel M, Manager at Courtyard by Marriott San Antonio North Stone Oak at Legacy, responded to this review

I want to thank you for reviewing our hotel and informing us on the items that we have fallen short on regarding our Bistro Menu and guest room amenities . Please accept our sincerest apologies that your stay was less than satisfactory. We take any issue brought to by our loyal guest very seriously and we will work to rectify... More 

Houston, Texas
1 review
5 of 5 stars Reviewed December 9, 2015

This hotel is near my corporate office and I have stayed there about 35 nights in the 2nd half of this year and expect to double that next year. I recommend this hotel wholeheartedly. It is clean, safe and well kept but you expect that. The differentiator to me is absolutely their employees and service level. Their customer service is... More 

Helpful?
Thank Staci S
Daniel M, Manager at Courtyard by Marriott San Antonio North Stone Oak at Legacy, responded to this review

Dear Staci S , Thank Your for your wonderful review of our hotel. I have shared your response with the hotel team and they were very pleases to hear how much you enjoy our property. We look forward to seeing you this year as well. More 

San Antonio, Texas
1 review
5 of 5 stars Reviewed December 9, 2015

The BEST customer service, the BEST accommodating staff, and clean, spacious rooms. There was a lot of us, we were in town for family reunion that was hosted there at hotel and Ryan, the Director of Sales and Marketing, went above and beyond to make sure all went well and it did. It was GREAT

Helpful?
Thank Evelyn Henry P
Detroit, Michigan
Level Contributor
115 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed October 28, 2015 via mobile

This was a quick nights stay for business but it was a nice stay. Everything was clean and check out was a breeze. It was very quiet during my Thursday night stay, which was nice. However, it is at least a 20-30 minute drive to downtown, so if you're looking to be close to the action this isn't the spot.... More 

Helpful?
Thank Danielle19828
San Antonio, Texas
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 8, 2015 via mobile

Great hotel very convenient location to 1604 / 281 and the Stone Oak area. The rooms are clean and comfortable. The hotel lobby is spacious and very inviting. Free, fast wifi. Pool and fitness area are nice and conveniently located next to elevators. Front desk staff was extremely attentive and very helpful.

Helpful?
Thank Paco P
Cherry hill
Level Contributor
71 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed August 12, 2015 via mobile

Very nice hotel with comfortable Libby area serving 'pay for' breakfast. Good pool and small gym. Close to huge gym club opposite property. Comfortable rooms but a/c noisy when clicking in to drop to require thermostat temperature. Right next to the highway so easily accessible to airport and main San Antonio attractions

Helpful?
Thank Matt C
Nicole D, General Manager at Courtyard by Marriott San Antonio North Stone Oak at Legacy, responded to this review

Thank you for providing your feedback about your recent stay. It appears as though you enjoyed our amenities are were pleased with our location. We hope to have you back in the future and appreciate any commentary you might have as we are always in the process of improvement. V/R Nicole Dahl More 

Monterrey, Mexico
Level Contributor
72 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed August 4, 2015

This is a great place We loved the atmosphere, lobby is wonderful. Modern design. Seems fresh Rooms are huge, rates are okay. They have an inhouse Starbucks, which I was not able to try because most of the times I tried they were closed. My hours are late, their hours are a bit earlier. Not to blame, just a fact.... More 

Helpful?
Thank Mauricio A
Nicole D, General Manager at Courtyard by Marriott San Antonio North Stone Oak at Legacy, responded to this review

Thank you for your kind comments and for also pointing out a couple areas in which we may be able to improve. We take every comment seriously and yours will be shared with our team. I am happy you liked the in house Starbucks, however I am disappointed that you were under the impression it closed at some point. Starbucks... More 

Saint Louis, Missouri
Level Contributor
134 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed August 2, 2015

Although we had reservations, we were given a handicapped room. When I called, saying we didn't need these type of accommodations, I was told that it was the only king bed available. I questioned if the shower ran all over the floor due to the floor drain placement, and I was told "no, it wasn't a problem". When I took... More 

Helpful?
1 Thank MnJH5
Nicole D, General Manager at Courtyard by Marriott San Antonio North Stone Oak at Legacy, responded to this review

Greetings, Thank you for taking time to share your thoughts regarding your stay with us, although it sounds like you had less than an enjoyable stay and I greatly apologize for that. While it is rare that we have to provide one of our accessible rooms to a guest not requiring those accommodations, it is sometimes, as in this case,... More 

Del Rio, Texas
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed July 5, 2015 via mobile

Maybe it is me, maybe I expect too much, but the minimum I expect is a clean room. When I walk in the and I am greated with the paper top trash from a bottle, like the one on simple orange juice, on the counter by the door I wonder what else is lacking. I walk around to the chair... More 

Helpful?
1 Thank TAYOP
Nicole D, General Manager at Courtyard by Marriott San Antonio North Stone Oak at Legacy, responded to this review

Dear Ms. Polk, Thank you for taking the time to share your recent experience at the Courtyard San Antonio North/Stone Oak at Legacy with us. I want to start off by saying that I sincerely apologize for all the troubles during your recent stay with us. I was actually the person who checked you in that evening due to our... More 

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